# Clarabridge Inbox

> Social media customer engagement and case management tool for Clarabridge clients. (iPhone/iPad app by Qualtrics, LLC.)

- Source: https://appshunter.io/ios/app/clarabridge-inbox/id860582320 (this page in markdown: same URL + `.md`)
- Developer: [Qualtrics, LLC](https://appshunter.io/developer/1785894774)
- Category: Productivity, Social Networking
- Price: Free
- Rating: 5.00/5 from 3 App Store ratings · 1 written reviews indexed
- Age rating: 4+
- Requires: iOS 9.0 · 9 MB
- Languages: English
- Released: 2014-04-13
- Data updated: 2026-06-10
- Monetization: free
- User reviews in markdown: https://appshunter.io/ios/app/clarabridge-inbox/id860582320/reviews.md

## What is Clarabridge Inbox?

Engage with your customers from all your social accounts: reply, assign tasks to team members, publish, see more details and history all from one app.

This app is accessible for all Clarabridge CX Social and Case Management clients, excluding trial users. Want to know more? Check our website!
 
Use the Clarabridge Inbox App to:
- Access your inbox from anywhere
- Handle all incoming interactions and directly engage with your customers from the inbox
- See more details about specific mentions and view the history
- View profile information of your influencers, prospects, and customers
- Publish and reply directly from your linked profiles, all within one app
- Notify and inform all agents when a crisis plan has been activated
- CX Analytics Case Management users can handle case resolution and respond to customers via email directly from within the Inbox. 

The Clarabridge Inbox App is the perfect companion to your Clarabridge account. Get started right from the mobile app!

Questions?
On Twitter: @CXSocialCare
On Facebook: http://facebook.com/CXSocialCare

## Key features

- Engage with customers across social accounts
- Reply to messages and assign tasks
- Publish content directly
- View customer history and profile details
- Handle case resolution and respond via email
- Access inbox from anywhere

## Recent user reviews (1 of 1)

All indexed reviews: https://appshunter.io/ios/app/clarabridge-inbox/id860582320/reviews.md

### 4/5 — Basic Engagement at the palm of your hand

*2018-12-14*

Very useful to easily look into use cases or implementing pre-establishes crisis plans on the fly.

Please add insights to make this App more versatile!

## Frequently asked questions about Clarabridge Inbox

### What is Clarabridge Inbox used for?

Clarabridge Inbox allows you to manage customer interactions from all your social accounts in one place. You can reply to messages, assign tasks, publish content, and view customer history and profile details.

### Who can use Clarabridge Inbox?

This application is accessible for all Clarabridge CX Social and Case Management clients, excluding trial users. It is designed to complement your existing Clarabridge account.

### Does Clarabridge Inbox have ads?

No, Clarabridge Inbox does not contain advertisements. It is a free application designed for productivity and customer engagement.

### What devices support Clarabridge Inbox?

Clarabridge Inbox is supported on iPhone and iPod devices. It is designed for mobile access to your customer engagement tools.

### How often is Clarabridge Inbox updated?

The latest version of Clarabridge Inbox is 1.4.1, last updated on February 12, 2020. This indicates a history of updates, though the frequency may vary.

### What is the age rating for Clarabridge Inbox?

Clarabridge Inbox has an age rating of 4+, making it suitable for a wide range of users. This rating suggests general content appropriateness.

### Can I handle case resolution with Clarabridge Inbox?

Yes, CX Analytics Case Management users can handle case resolution and respond to customers directly via email from within the Inbox. This feature streamlines customer support.

### What is the user sentiment for Clarabridge Inbox based on ratings?

Clarabridge Inbox has a perfect rating of 5.0 stars from 3 ratings, indicating a very positive user sentiment among its current users.

## Version history (last 5 releases)

### 1.4.1 — 2020-02-12

We originally created Crisis Plans to help Customer Service teams better prepare and manage crises: appoint ownership, add to-do lists, inform the entire team of what should be done and many more. We did however notice that many of our customers used Crisis Plans for a lot of other interesting use cases. 
Therefore, we have renamed 'Crisis Plans' to 'Playbooks' in order to better reflect the powerful possibilities of their functionality.

### 1.4.0 — 2019-12-12

- Bug fixes

### 1.3.1 — 2018-12-20

- Bug fixes

### 1.3.0 — 2018-11-05

We’ve made updates to various Contact Detail and Message Management features of the app, including various improvements and bugfixes.

Contact Details updates: Ability to view details and tags and edit details and tags 

Message Management Updates:
 - Inbox
   - View HTML emails with full formatting
   - In Context View, swiping up displays more recent interactions in the conversation
   - Detailed view of an interaction includes its associated sentiment  
- Contact Details
   - Edit and view Contact Details and Tags from the app
- Publishing
   - Edit the content, publish date, and all other properties of a scheduled post
   - Default profile is used when replying or publishing if there’s a single profile
   - Posts that failed to publish are now clearly indicated in the History folder
   - Messages with a Twitter direct message Deeplink attached are clearly shown in the History and on the mention detail view

Various Improvements / Bugfixes

- Date ranges in the app can be the same as the presets in the web app
- Filter suggestions can be the same as in the web app

### 1.2.0 — 2018-02-21

Version 1.2 of the Clarabridge Inbox application packs several new features previously available only in the web application for CX Social. These include Crisis Plans, usage of Canned Responses, Context View, and the ability to send new messages for approval. Along with various bug fixes, you will get an updated look-and-feel for newer OS versions. These extra features and enhancements will make managing your social profiles on-the-go a lot easier.

Crisis Plans
  - Access a list of Crisis Plans that are available for your account from the new Settings menu
  - Enable/disable Crisis Plans from this list; Choose a name for your particular event
  - Tap the Crisis Banner displayed on top of the screens when a Crisis Plan is active to see description, instructions, coordinators, and to-do list items (as in the web app)
  - Toggle between multiple and active Crisis Plans (as in the web app)

Canned Responses
  - Choose a built-in response from the Canned Responses icon (located in the bottom left of the screen)
  - Open a searchable list with responses from this icon 
  - View (and search) all Canned Responses by tapping the folder icon 
  - Use the automatic addition of the Canned Response from the Publish view to fine-Tune your response 

Context View
  - Use the Context View to see all historical problems or questions from a client for the best, more holistic course of action 
  - Tap a mention in a Context View to see the detailed view of that mention
  - Filter the Context View on full conversations, conversations with you, notes only, and private messages only, or disable it from the Settings menu (as in the web app)

Publishing
  - Save message as draft or send immediately when in publishing mode
  - Add a comment when rejecting a post that is waiting for approval; Preview to understand approvals and rejections
  - Publish previously scheduled posts immediately 

CX Analytics Case Management Clients
  - CX Analytics Case Management users can now handle case resolution and respond to customers via email directly from within the Inbox of the mobile app.

Bug Fixes
  - Select more than one social profiles to send a reply
  - Easily search for tags from the search field

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All apps by Qualtrics, LLC: https://appshunter.io/developer/1785894774

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*