# Clare Video Plus — user reviews > 52 indexed App Store user reviews of Clare Video Plus by Clare Controls, rated 4.20/5 from 1,128 ratings. - Source: https://appshunter.io/ios/app/clare-video-plus/id1231425658/reviews - App overview in markdown: https://appshunter.io/ios/app/clare-video-plus/id1231425658.md - Rating breakdown: 5★ 785 · 4★ 112 · 3★ 72 · 2★ 40 · 1★ 119 ## What do users think of Clare Video Plus? Overall sentiment: negative **Pros** - 🚀 Intuitive and easy to use - 🔒 Great customer service - 🚀 Video is crystal clear **Cons** - 🐛 Notifications do not open app - 🐛 App crashes frequently - 🐛 Video playback doesn't work - 🐛 Doorbell goes offline often - 🐛 Buggy and unstable - 🐛 Unreliable connection - 🐛 Sensitive to motion/false alerts - 🐛 Outdated and lacking features **Commonly reported bugs** - Unable to add device after app update - App not loading at all - Notifications cover the screen - Cameras stop recording randomly - Constant 'offline' and 'no records found' messages **Most requested features** - Ability to block notifications for certain time periods - Option to search and review video footage - Improved video playback and scrubbing functionality - Compatibility with older devices - Ability to change network settings easily ## Newest reviews (13 of 52) ### 3/5 — Okay app *2022-07-26, version 7.0.1* The app lets me see who comes to my door, which I find very useful. The app is missing lots of functionality in my opinion. For example, I would like to block notifications for a time period for when their is a lot of activity going on. A good example is when someone is washing the car or doing yard work, I get inundated with notifications. If Clare wants to be competitive, they need to enhance their app to do more than the bare minimum ### 3/5 — So so system! *2022-01-31, version 6.3.3* I thought I was purchasing one of the better security systems on the market, but I’m not particularly happy with the software nor the cameras. If I want to review video for a prowler at night, not able to see details of the car or license plate. Unable to scan / review video footage at 2x or 3x when you are looking for a situation that took place the previous night. If you have an 8 hour window, you have to watch 8 hours of video. Not very modern / up to today’s technology. The cameras were supposed to be 4K night vision cameras, but you can’t make out any details i.e., license plate, or type of vehicle. Cameras were overpriced! Not very satisfied for a system i paid a lot of money for. ### 1/5 — Video playback doesn’t work *2021-07-08, version 6.3.3* Kept getting error 240037. Loads to 90%+ and fails. Please fix your app. ### 2/5 — Doorbell Camera *2021-01-08, version 6.3.3* Doesn’t linkup to my Clare security system ### 1/5 — Just say “No.” *2020-10-27, version 6.3.3* This product is worthless, stinking garbage. Save your money, your time and your temper. Do not buy this. Don’t let anyone try to give it to you. Just pass. ### 1/5 — Worst home system *2020-09-14, version 6.3.3* Very unhappy with this system. We’ve had better systems and I do not recommend. Unstable and help desk just refers you back to local tech. ### 1/5 — Bad connection *2020-08-26, version 6.3.3* Bad connection ### 1/5 — Don’t Waste Your Time *2020-08-25, version 6.3.3* Gimmick. Had to replace unit due to camera/image being very blurred. Playback runs for 5 seconds then stops. Communicated with help desk and advised “don’t know what’s wrong, don’t know how we can fix it. Sound is very distorted and unusable. ### 1/5 — Can’t change network *2020-08-19, version 6.3.3* I stood outside for 45 mins trying to mess with the QR code to change network. It never once scanned the code. Also the video will freeze if anyone gets too close to the camera and then when you try to answer the doorbell, the app will crash. ### 1/5 — Needs a major update *2020-07-03, version 6.3.3* The app always has a delay and doesn’t still refresh in the background. You have to manually refresh the camera and playback is horrible. You can only playback if it captures something. You can’t search on your own and pick a time you would like to view. ### 1/5 — poor product & poor customer support *2020-03-13, version 6.3.3* same comment as most on here. doorbell goes offline after it is used and doesn’t function for days. cameras hv now been offline for months and customer serv finally sending someone out and charging me $$$ to replace box but but hv extra hrs for those that work reg job hrs. i think i need to replace whole system instead. for same price. ### 1/5 — Poor product *2020-03-12, version 6.3.3* Goes off line all the time. Someone rings your doorbell, and it takes forever to see who it is. Sometimes doesn’t work at all. Don’t buy this product. You will be dissatisfied. Can’t wait to get out of this contract. Services not rendered. Poor support. ### 1/5 — Door bell *2020-02-10, version 6.3.2* Horrible equipment always breaks won’t record video I’m going back to ring ## Most critical reviews (10 lowest-rated) ### 1/5 — Horrible *2025-06-29, version 7.0.1* Reminds me of trying to install a dial up modem in the 90s. Waste of time not user friendly at all. ### 1/5 — Doorbell app stopped working *2025-06-24, version 7.0.1* Got this installed with new build home by Brightland/Gehan. Of course Clare alarm no longer working on app 1 year in. Now Year 2 and doorbell doesn’t notify with ringing doorbell or motion. Contacted Clare regarding all of the above issues and was referred to the installer who won’t help as they don’t use the product anymore. Looks like Clare is part of some Snap One but overall not helpful and left to figure out what to do on my own. Planning to go with Ring most likely… ### 1/5 — After update unable to add device even after the device is connected to WiFi *2023-02-25, version 7.0.1* I had updated the Clare Video Plus app and after that I am not able to add the device to the app even though the app is connected to the Wi-Fi successfully. Have tried all the rest options but still not able to use the video door bell. ### 1/5 — Useless *2022-08-24, version 7.0.1* Purchased a home with the Clare unit and video doorbell already installed. After numerous attempts with “customer service,” I am unable to hook it up. They wanted to send out a service to hook it up, God knows what that would cost. Product and service is a bust. ### 1/5 — ClareHome *2022-07-28, version 7.0.1* Having problems and no support to get working ### 1/5 — Network Busy *2022-05-11, version 7.0.1* I keep getting a network is busy icon every here and there and it’s very annoying not to be able to see any activity ### 1/5 — Horrible *2022-01-28, version 6.3.3* Notifications do not open app. App crashes and it takes soooooo long to load. ### 1/5 — App not loading at all *2022-01-23, version 6.3.3* The Clare app does not load at all when opening. Please fix it with a new update. How incompetent are your engineers and QA such that you release an app that doesn’t load? Y’all need a better a QA team that actually catches bug. ### 1/5 — Needs a update *2021-11-08, version 6.3.3* Way too sensitive and gets too many notifications for truck passing on roads. App is sluggish and don’t respond, I had to delete and relaunch several times to get to work. ### 1/5 — Doorbell went offline *2021-07-25, version 6.3.3* Our doorbell went offline on Friday or so and we didn’t receive any notification - noticed or today (Sunday) ## Most praised reviews (10 highest-rated) ### 5/5 — 查询失败网络不给力 *2025-03-19, version 7.0.1* 从一周前左右开始就不能看video clip了，每次都是查询失败网络不给力。 ### 5/5 — Love ClareVision:) *2021-10-06, version 6.3.3* Love ClareVision that came with our model house. I can see deliveries & talk to people at door when not home. Customer service also great if any issue. ### 5/5 — Intuitive *2021-08-20, version 6.3.3* Intuitive and easy to use ### 5/5 — A GREAT app *2021-01-10, version 6.3.3* Replaced my NVMS7000 app with this app. Video is crystal clear & it was easy to set up. Great customer service too. Thank you! ### 5/5 — Great Product! *2020-10-19, version 6.3.3* I love my V3 Clare doorbell! No subscription fees, easy to use, looks great. ### 5/5 — Great app for viewing cameras *2018-09-24, version 5.0.6* I use this app daily to view the video from my Clare camera system and doorbell. Overall the app works well. There are a few minor glitches, but all apps have them. I called the support team and they stated that there will be a brand new app version in a few weeks. I am looking forward to it! ### 4/5 — Change Admin Password - adding legacy nvr *2022-06-27, version 7.0.1* Easier than I thought ### 4/5 — Great Product! *2019-03-20, version 6.1.0* I’ve been using the Clare Video Doorbell and Clare cameras for several years. The product is easy to use and notifies me when someone is at my door. The cameras allow me to watch my home when I’m out of town which is a plus for me because I travel frequently. ### 4/5 — Ok. Could use improvement *2018-11-19, version 6.0.0* The cameras stop recording for no reason on a regular basis. Defeats the purpose of having cameras in the first place. Notifications pop up and cover a large portion of the screen so you can’t see what the motion is. Good app and cameras when working properly tho. ### 3/5 — Was great past two years but…. *2025-06-25, version 7.0.1* Has been great but recently won’t give me the notifications to my iPhone- no changes on my end but maybe an Apple update that Clare Video Plus is not compatible with? Seriously a deal breaker if I don’t get this back!!! I looked at settings and all are set correctly on apple notifications- so I will give it a week or two- and then I will have to replace this! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-23.*