# ClareHome — user reviews > 90 indexed App Store user reviews of ClareHome by Clare Controls, rated 4.70/5 from 1,400 ratings. - Source: https://appshunter.io/ios/app/clarehome/id545640364/reviews - App overview in markdown: https://appshunter.io/ios/app/clarehome/id545640364.md - Rating breakdown: 5★ 1,182 · 4★ 115 · 3★ 32 · 2★ 14 · 1★ 57 ## What do users think of ClareHome? Overall sentiment: negative **Pros** - 🚀 Easy to use - 🔒 Robust security features - 👍 Intuitive interface - 🚀 Seamless integration with smart devices - 👍 Convenient home automation **Cons** - 🐛 Frequent connectivity issues - 🐛 Buggy app updates - 🐛 Unreliable device integration - 🔋 Drains device battery - 👎 Poor customer support **Commonly reported bugs** - Devices frequently going offline - Thermostat controls not working as expected - Security system arm/disarm issues - Crashes and freezes when using certain features **Most requested features** - Improved scheduling and automation features - Live video feed support for all cameras - Customizable app interface - Better integration with third-party smart home platforms ## Newest reviews (16 of 90) ### 3/5 — Decent, Scene Widgets Not Working *2025-07-15, version 8.1.4* For the most part the app works great. However, despite allowing me to add a scene to a widget, it doesn’t work. Only devices added to a widget seem to work on iOS. Hope they resolve this as I would really love one button tap to execute certain scenes. ### 2/5 — Terrible product *2025-02-26, version 8.0.3* Our home came installed with ClareHome “smart” lighting. It has had inexplicable bugs from day one. Their customer service takes no responsibility for the many failings of the product and do everything they can to avoid helping you via remote access, which they used to provide, but now don’t even offer, though they still have the capability. They constantly try to push you off to a “local installer”, but then don’t really know who the local installer is. In my case, the local installer was in the next state and didn’t even seem to specialize in the product anymore. So now we’re stranded with nonfunctioning switches, and a terribly designed app. I assume this company is more invested in marketing themselves to developers than taking care of the end user. I can’t imagine any other reason they’re still around. Definitely going to have to switch to another brand that takes responsibility for their product. ### 2/5 — Average *2025-02-02, version 8.0.1* Not great. Too complicated. Is there any support? Wouldn’t recommend ### 2/5 — January 2025 update is horrible *2025-01-12, version 8.0.1* Clearly no user research was done before rolling out the new changes. The prior version landing page had tiles I could easily configure to show and interact with the smart home components I was interested in. Meant I could see the status of the most important ones, and quickly adjust my temp or turn off lights. Now, the landing page are these horrible categories, so I can't see the status of anything without additional taps. And the pinned page is useless- not only won't the app adult to taking me there, I can configure it to an order that's actually useful. Please follow back these 'improvements'. ### 1/5 — Worthless *2024-08-28, version 7.8.1* The concept is very good, one app to control everything lights, thermostat, door locks, etc, plus an added benefit of a security system. No having to hop from app to app. However, IT DOESN’T WORK!!!. I’ve had technicians spend over 20 nan hours to try and get it working. They spent hours on the phone with Clare and got 6 cameras working, that’s all. The door lock worked already. No lights, thermostat, nothing else working. I constantly get a “reconnect “ error message and it takes over 30 seconds for security cameras load. Great idea, extremely poor execution. ### 1/5 — App stopped working *2024-07-23, version 7.8.1* After years of good service app stoped working for us. The company had really good customer service. I guess they sold and currently the company does not deal directly with customers. They want me to use my “dealer” who is clueless about this system. I called them and email them several times. No response. I paid thousands of dollars for a system that doesn’t work anymore. ### 1/5 — Alarm goes off after update *2024-04-27, version 7.8.0* Just wanted to let ppl working on app know since the last update even when I unlock on app once in 5times it does not unlock the security. On my gf app too. I come back in the 4 in the morning and alarm went off several times. Need some update guys ### 1/5 — Garbage *2023-12-13, version 7.7.1* Every time I pull up the app it has to reconnect, this app is TRASH! ### 1/5 — Never connects *2023-10-12, version 7.6.0* Worked for about a month and ever since will not connect. App is useless if you can’t even use any part of it. ### 1/5 — Password Vulnerability *2023-04-03, version 7.5.1* The app has password vulnerability. It allows you to login once and the it doesn’t allow you to login again. There is no customer care support from Clare Home ### 1/5 — Worst ever app *2022-12-03, version 7.5.1* Worst ever app never connects to the panel. Keep showing reconnecting to Home screen. ### 4/5 — No way to add Clare video doorbell 3 to ClareHome app *2022-08-23, version 7.5.1* There is no way to add Clare video doorbell 3 to Clare home app? I tried searching in network and also setup the DHCP for the doorbell camera and yet it couldn’t add manually as well. ### 1/5 — Cameras *2021-12-24, version 7.2.0* They cameras never stay working for very long if you can get them to work at all kind of annoying. ### 4/5 — Inconsistent *2021-11-14, version 7.2.0* Devices dont show correct status. I dont even know if my lights/ locks are on or not when I’m away from home. ### 1/5 — Reconnecting *2021-10-12, version 7.2.0* The power went out for 1 second and it has now been reconnecting for days. Phone support was less than helpful. ### 4/5 — App is and works fine when it connects *2021-10-03, version 7.1.0* I have had several issues with connecting back to home. But when it works it’s handy. I’m not sure how secure the app and overall Clare system is. ## Most critical reviews (10 lowest-rated) ### 1/5 — Cheaters *2026-07-09, version 8.1.4* Careful ### 1/5 — Doesn’t work *2025-11-12, version 8.1.4* Clare is a poor product as is the app experience . Cameras don’t connect on the displays app rarely renders them , buggy and there is a ton of latency making the whole system unusable ### 1/5 — Not Compatible with Google Home *2025-10-07, version 8.1.4* Constantly unlinks from Google home. Devices would show up as offline despite working perfectly fine. Absolute nightmare to find support from installer and from app developers. On top of everything else, very dated interface. Would love to avoid ever using them again. ### 1/5 — Google nest doorbell not able to add *2025-07-14, version 8.1.4* I am trying to add google nest doorbell however, after linking in chrome, when I switch back to app I can see at the bottom some scroll but the text does not is not the main screen not allowing to add it. I tried on my wifes phone, ipad but still does not work. What is this non-sense. Please ### 1/5 — Disappointing company *2025-06-24, version 8.1.4* Got Clare panel and doorbell installed with new build by Gehan (now Brightland). All around terrible experience although first several months everything appeared to work fine. First Clare alarm not appearing on Clare home app (within first year). Now at year 2 doorbell app not properly working with video playback or notification with ringing doorbell or motion. Clare refers us to the installer who tell us they no longer use Clare. Useless customer service department. Of course Gehan/Brightland would choose cheap products. ### 1/5 — Update to home page *2025-01-24, version 8.0.1* New update is terrible. Takes more clicks to get to what you want. Was so much easier with the tiles on home page. I could see at a glance what was on and what was off. ### 1/5 — 2x notifications *2025-01-21, version 8.0.1* Ever since the last app update, I’m getting double notifications for every event (ie. Door faulted, doorbell alert etc) and can’t seem to resolve it. Also, installer is charging $20 a month for “self monitoring”… is this normal practice? ### 1/5 — Bad, pointless update and zero customer service *2025-01-11, version 8.0.1* Jan 2025 update is poor today the least. Favorites disappeared and square tiles replaced by screen length bars. What was before easy viewing and organizing what’s important now replaced with clunky and unnecessarily large bars for each device. No advantage to the update. Plus this company no longer talks to customers which makes zero sense. After 6 years we’re now in the process of replacing Clare because of all the anti-customer changes they’ve made. ### 1/5 — Only lasted for a year. *2024-12-29, version 7.9.1* Came installed when we bought our brand new house. Only lasted for a year and never worked again. I tried to call the customer service and they told me to contact the third party who installed it. Called the number they gave, it doesn’t work at all - says business is permanently closed. Called ClareHome again and they can’t do anything for us and said the device is faulty now. Lastly, multiple houses around me who got the ClareHome also experienced the same thing. All of our ClareHome don’t work anymore. Stay away and use another home system. ### 1/5 — Apps Down *2024-09-20, version 7.9.1* Stuck in reconnecting. Help menu says I have to buy a Claire Panel to fix it. Either it’s a force purchase or the company is moving away from single app support. I guess I am uninstalling since they are moving away from app usage. ## Most praised reviews (10 highest-rated) ### 5/5 — Clare says no longer supporting iPads *2025-01-13, version 8.0.1* 1/13/25 was told Clare is no longer supporting or testing on iPads. So if you use a house iPad you’re now out of luck. You can no longer arm or disarm on an iPad. I don’t understand why they choose to exclude that. Makes this app obsolete for many people. 19/22 App updated automatically and now it is useless. It just crashesey would . Please fix ASAP!! I can’t add devices at all now. Half of the lights in our home went offline and there’s no way to fix it through app since it’s supposed to be done through add device. EDIT: I learned on the reviews to sign out and resign back in to be able to work the app devices. Then I reached out to Clare control help desk and they were able to get my lights all back online. If things stay like they are now I’ll up the rating. I appreciate how quickly they took care of it. ### 5/5 — Devices offline - resolved *2024-04-23, version 7.8.0* The app updated a couple days ago and now all my zwave switches are offline. A couple days after this review a new update was released that fixed my issues of devices being offline. Updating my review to a better score due to the speed and customer service. ### 5/5 — Clarehome alerted us of a water leak *2024-01-21, version 7.7.4* Clarehome system alerted us of a water leak in our pool house where we had a burst pipe that we weren’t aware of. It notified us in time before it causing any major damages and that allowed us to repair it quickly. ### 5/5 — Armed status not showing in app. *2023-03-21, version 7.5.1* Below was my review and within a few days it was fixed. The response time was quite impressive. Thank you. “The armed status is not showing in app and thereby not allowing me to disarm from the app. Also there is no way to contact you guys for support on the app. That’s terrible.” ### 5/5 — Great system *2021-08-18, version 7.1.0* Easy to use, clear picture and I like how I can easily go back and forth from different locations ### 5/5 — Absolutely love it *2021-02-18, version 7.0.6* The Clare system was included in our new home purchase. We were a little apprehensive at first since we hadn’t heard of Clare but after using the system we couldn’t be happier. We have the security system with touch screen, video doorbell and some smart light switches. Everything works great the wife especially loves the video doorbell. We were pleasantly surprised that there were no monthly subscription fees and even added our thermostat to the system. My brother in law recently bought a new place and was jealous our house included it so that’s a plus lol. We are looking to add a few outside cameras to the system I will update the review when they have been installed. ### 5/5 — Great experience *2021-02-16, version 7.0.6* Everything has been working well on the new app except integration with Sonos/Spotify. I still resort to using the Sonos app directly as the Clare app has limited functionality and ability to pick songs, etc. ### 5/5 — No complain *2021-02-09, version 7.0.6* Haven't encountered a problem so far, but it needs descriptions regarding the features. I still have no idea what's the "time lapse" and "left time" for and what's it gonna do ### 5/5 — Shockingly easy *2021-02-06, version 7.0.6* I don’t know how the sorcery works, but my Clare found my Sonos and my Ecobee all on its own. This thing is super easy. I love my security system. ### 5/5 — Love it! *2021-02-04, version 7.0.6* My smart hone is so cool! This is super easy. I love my ClareONE! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-06.*