# Clario: Privacy & Security — user reviews > 153 indexed App Store user reviews of Clario by CLARIO TECH FZCO, rated 4.60/5 from 2,596 ratings. - Source: https://appshunter.io/ios/app/clario-privacy-and-security/id1497850935/reviews - App overview in markdown: https://appshunter.io/ios/app/clario-privacy-and-security/id1497850935.md - Rating breakdown: 5★ 2,086 · 4★ 279 · 3★ 111 · 2★ 21 · 1★ 99 ## What do users think of Clario? Overall sentiment: negative **Pros** - 🚀 Easy to use - 👍 Helpful customer service - 🔒 Provides security protection **Cons** - 🐛 Difficult to cancel subscription - 💰 Expensive for the features provided - 🔒 Ineffective at protecting against hacks/breaches **Commonly reported bugs** - Subscription charges even after cancellation - App doesn't work as advertised, missing key features - Causes issues with other apps and phone functionality **Most requested features** - Ability to delete account easily - More transparent pricing and subscription details - Improved effectiveness at detecting and preventing security threats ## Newest reviews (15 of 153) ### 1/5 — Ripoff *2025-01-23, version 1.9.37* WARNING-YOU WILL BE CHARGED YEARLY WITHOUT NOTICE OF SUBSCRIPTION END DATE OR WHAT NEW YEARLY FEE WILL BE After Developer response: sorry developer, there is no excuse for not sending out notice of subscription renewal. As a result of your inaction I have contacted my Congressional Representatives asking them to pass a law requiring subscription renewal notices at least. 2 weeks prior to renewal date ### 3/5 — VPN is missing *2024-12-28, version 1.9.34* Hello. I ran the Clario update via the App Store. Now the VPN is missing from the App. Can you help me get it back? I must be hacked. Thanks. ### 3/5 — No VPN *2024-12-25* Let me start by saying i purchased my subscription 8 months ago and i have been absolutely pleased with the service the whole time until this morning when i opened the app to find out i no longer have VPN service since it was supplied by another company. I paid $85 for a 1 year subscription of id protection, VPN, and ad blocker but i only get 2/3 of the year of vpn service that i paid for. Now i cant access my banking information since the vpn i cant access wont allow me to turn it off and i now have to purchase VPN service again. If youre like me and VPN is one of the key features you are getting this subscription for, go with one of the big VPN guys since they apparently supplied the VPN network for CLARIO until today. **Developer response:** We understand your concern about the VPN tool not working. Unfortunately, VPN functionality is no longer available in Clario: Security & Privacy. We sincerely apologize for this inconvenience and appreciate your understanding. ### 3/5 — Super gute app *2024-11-22* Man muss nur wissen wie man sie auch richtig verwenden . Bin voll zu Frieden und die app macht genau das was sie soll und man möchte . Mein Handy Schrott, meine daten“ wallet!!! Appel pay , visuelle Bankkarte, Googel pay und selbst mein online Bankkonto nur am Versagen . Abbuchung von klein Beträge an geld mhhhhh 3 bis 4 mal am tag nachrichten von versuchter Zahlungen an irgendwelche toten online Seiten“ tote onlineseiten wie toter Briefkasten!!! Handy jetzt weg geschmissen, emails alle gelöcht also stress und peobleivon feinsten seit der Benutzung dieser app. App ist ein absoluterer Daten und Identitäts spion … also wie gesagt macht sie was man möchte solange man an der App beteiligt ist oder mit Entwickel hat ist sie perfekt. Über 30 jahre interne…und egal wo wie was absolut alles so unsicher immer noch was Betrug angeht. Echt traurig das sich nach so langer zeit wo es intern… gibt nichts für die Sicherheit wirklich getan wird. Und die im Ausland sitzen mit ihren Betrugs Maschen sind save und passiert nichts wenn man das zur Anzeige bringt. Aber wehe du machst ein Fehler bei paypal oder ebay , eine Woche und Anzeige flattert ins haus …. Ein riesen fitz . Ps an die entwickler … ihr seit so ehren los ihr seit die letzten in der Nahrungskette . **Developer response:** Es tut uns leid zu hören, dass Sie auf Probleme gestoßen sind, und wir verstehen Ihre Frustration. Sicherheit und Datenschutz sind uns sehr wichtig, und wir setzen alles daran, einen sicheren und zuverlässigen Service anzubieten. Wenn Sie spezifische Sicherheitsbedenken oder Probleme haben, wenden Sie sich bitte an unser Support-Team unter hello@weareclario.com, damit wir dies weiter untersuchen und beheben können. Ihr Feedback hilft uns, uns zu verbessern, und wir sind bestrebt, die bestmögliche Erfahrung für unsere Nutzer zu gewährleisten. ### 1/5 — Not free *2024-11-19* Downloaded it because of comments about how it’s free. It’s no longer free, you get 7 days after giving full access. Also you click “delete account” only to be taken to a website that doesn’t work. You cannot delete. **Developer response:** We apologize for any confusion regarding our pricing and account deletion process. We strive to be transparent about our terms, and we will review the process to make improvements. If you're having trouble with account deletion, please reach out to our support team at hello@weareclario.com, and we will assist you promptly. ### 1/5 — Do not download *2024-09-29, version 1.9.31* Do not download is a scam, I couldn’t even delete my account with them . Been told Clario tech DMCC is in UAE ### 4/5 — Clario day one *2024-08-16, version 1.9.31* Just got started ### 1/5 — Overhyped, Not Worth It, Scam *2024-08-06, version 1.9.31* Scammy! This app really doesn’t do much. The things it offers you can do for free. VPN is only available with premium and the “free trial” is a scam. I tried it for 5 days for 35 bucks and when I cancelled I was informed I didn’t qualify for a refund. Avoid unless you like throwing away money! ### 1/5 — Really? *2024-07-13, version 1.9.31* I have only had this app for a few hours and already it has p——d me off. I will be traveling and will need to access my bank app. Clario VPN would not allow that action. Please tell me why I shouldn’t ask for my money back? ### 2/5 — Auto “free trial” *2024-06-29, version 1.9.31* This thing signs you up for a “seven day free trial” without your consent. I can’t cancel it from the app because I didn’t complete my account setup!😡 I’m sure it’s not free after seven days. ### 1/5 — DONT GET IT!! *2024-06-18, version 1.9.31* VERY BAD APP!! I have been attempting to delete my account with NO headway. WOULD NOT RECOMMEND IF YOU ARE JUST TRYING IT OUT! 👎👎👎👎 ### 1/5 — Steer well clear *2024-06-01* I consider this app a rip off because, by its own metrics, it is only offering 2% protection, as to more do it yourself we won’t. **Developer response:** Thank you for your feedback. We value your input and are committed to delivering a better experience for all our users. ### 1/5 — Scam *2024-05-25, version 1.9.28* This app is a scam. I can’t delete the account or reset my password to be able to delete account. They’ll email the link to reset password then it says it’s already expired when I’m doing it immediately. ### 1/5 — Dies Not Block Facebook Ads *2024-04-12, version 1.9.28* Got your app because it is supposed to block FB ads. It does not, and tes, I did correctly add it to Safari. ### 4/5 — Subscription *2024-04-08, version 1.9.28* How do I cancel my subscription? I checked the settings and the second page but can’t find anything for it. ## Most critical reviews (10 lowest-rated) ### 1/5 — Don’t bother *2026-03-28, version 1.9.37* The app cannot detect my Gmail account that has been in 3 days breaches. The simplest of searches on have I been pwnd finds the breaches. This app cost $50 for a year and it can’t do what is advertised. How can I obtain a refund ### 1/5 — DATA HARVESTING APP *2026-02-19, version 1.9.37* I will never trust a “security” app that constantly contacts Facebook and instagram domains. Are you kidding? ### 1/5 — !!!!DONT PAY FOR IT!!!! *2025-08-08, version 1.9.37* I was glad to see there was a 7-day trial, but they needed credit card first, like a dummy, I fell for the promises the ad was showing. None of it was true. What happened to the 7-day free trial? I want my money back. Apple should Do a better job vetting you guys!!!! ### 1/5 — i wanted to check it out but I was charged before the 7 days *2025-08-05, version 1.9.37* No 7 days granted. ### 1/5 — scam *2025-04-06, version 1.9.37* my phone charging was going on and off and once i turned off the access to my phone it stopped ### 1/5 — Clairo aunbscription *2025-03-24* Paid for this app yet have been denied accees ib the trail period but was charged the full amount and no refund. My subscription is active u til August yet I can't access this app. States I have no subscription yet in the apple app store it was charged to me and is active until August and the charge cleared the bank. Asked for a refund when it would t work in tree he trial period and still have had no refubd or help with accessing the account I paid for. Do better in the customer service side. Not at all happy with the outcome of this subscription I paid for and can't use. **Developer response:** Thanks for sharing your experience. We’re sorry to hear about the access and billing issues you’ve faced. Please contact our support team at hello@weareclario.com with details about your subscription, and we’ll do our best to help resolve this for you quickly. ### 1/5 — No VPN *2025-03-02, version 1.9.37* They still have VPN on their description and they don’t have it anymore ### 1/5 — Fake *2025-02-27, version 1.9.37* They give you a 1 year trial then charge you after a few months ### 1/5 — Scam *2025-02-09* I signed up and you can’t delete or remove any information never mind even login to anything. It’s a scam and I want to sue them **Developer response:** We’re really sorry to hear that you're experiencing these issues. This is certainly not the experience we want for our users. If you haven’t already, please reach out to our support team directly at hello@weareclario.com so we can look into your account and help resolve any concerns, including account deletion or login issues. We take privacy and security very seriously and are committed to addressing your concerns as quickly as possible. ### 1/5 — Junk *2025-02-02, version 1.9.37* Does nothing except taking your money ## Most praised reviews (10 highest-rated) ### 5/5 — Review *2025-02-27, version 1.9.37* Easy to use ### 5/5 — Customer service *2025-01-03* Very helpful **Developer response:** Thank you for your kind words! ### 5/5 — Nice *2024-09-02, version 1.9.31* Nice ### 5/5 — GodKing™️ 🌟🌟🌟🌟🌟 *2024-08-30, version 1.9.31* Wowzers Guys - Where do we start?, so many terrific things to say about Claro ! - If you are a Professional whos work is heavily dependant on the Cyber Environment for Business/work - Than you Need Claro Yesterday!, if your the designated IT wiz person in your family for home use - Than tou Need Claro Yesterday!😁 - this Application has everything you want and need for piece of mind, security and control. Claro provides its users and subscribers with the upmost latest in cutting edge Cyber Security Technology which will ensure that you get the best from your home or work Networking and Online Means, from Dedictaed VPNSt to phishing, malware and sptware security and monitoring protection, to identity Monitoring and anything and everything cyber that you could point a stick at ! - but don’t take my word for it! See for yourself? (or don’t?-more customer support for me then when I need it 😉 haha, just kidding Claro has that part covered too so that even during a critical cyber attack Claro has a team on sandby for troubleshooting and support! 5 stars from the Team at LMTH™️ and personally endorsed by GodKing™️ himself! -Now its time to disco disco🕺✌️😈 knowing im safe & Protecter online thanks to Claro-who wouldnt wanna bust out a boogie celebration🙌 Thank you Claro Team- you guys rock! Your Truly- LMTH™️ GodKing™️ ### 5/5 — Mr AA *2024-06-07* Best app I’ve ever downloaded **Developer response:** Thank you for the inspiring feedback! ### 5/5 — Roman is the bombdiggity! 😂 *2023-11-15* He was so great and knowledgeable and made it so easy for me to understand as I had an email compromised by an disgruntled ex who stalks and put spyware on my devices!! He helped me tremendously! Thank you!! Everyone, please download this app! It prevents stalking exs or databreaches which offers more than nortan. **Developer response:** Thank you for your feedback! Roman is always there for you :) ### 5/5 — Support team is amazing *2023-11-07, version 1.9.28* I am a paid consumer, When I ask question in Clario , there is always real agent there to help in responding my queries and they are not autobot. Prompt and responsive, importantly knowledgeable. ### 5/5 — VPN problems *2023-07-18, version 1.9.28* Hi, It won’t let me access Amazon. I do 70% of my work on Amazon . It won’t let me browse on my iPhone or iPad. Very Frustrating. I switched over from Jumbo security and never had any issues browsing all the sites I needed for work as a decorator with my VPN . Is there anyway you can fix this? Otherwise then this app is pointless if I have to disable the VPN. ### 5/5 — Works *2023-06-26, version 1.9.28* Great job ### 5/5 — Awesome App! *2023-03-09, version 1.9.25* Finally, a comprehensive easy to use security app. It’s like I have my own IT Security dept at my side :) --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-04.*