# Clarisonic App — user reviews > 108 indexed App Store user reviews of Clarisonic App by L'Oreal, rated 3.70/5 from 737 ratings. - Source: https://appshunter.io/ios/app/clarisonic-app/id1396016355/reviews - App overview in markdown: https://appshunter.io/ios/app/clarisonic-app/id1396016355.md - Rating breakdown: 5★ 422 · 4★ 73 · 3★ 36 · 2★ 26 · 1★ 180 ## What do users think of Clarisonic App? Overall sentiment: negative **Pros** - 👍 Great product - 🚀 Helpful app - 💡 Customizable routines **Cons** - 🐛 App crashes frequently - 🔋 Battery life not accurately tracked - 🤔 Sync issues with device - 👎 App not user-friendly - 🤷‍♀️ Limited functionality **Commonly reported bugs** - Login screen crashes - Usage data not properly logged - Routines and settings not saved - Incompatible with multiple devices **Most requested features** - Calendar view to track usage - Improved sync between app and device - More varied cleaning routines - Better instructions and FAQs ## Newest reviews (16 of 108) ### 2/5 — The App does not work that well. *2024-06-16, version 5.2.5* Trash App. No update in the past 3 years. For people that use the Clarisonic Mia smart, it's a must have app. Please update the App. Thanks ### 3/5 — Doesn’t sync properly with the app *2024-06-06, version 5.2.5* Battery level doesn’t show on the app and states last synced 1 January 1970!! ### 3/5 — Vidéos Tutoriels *2024-01-07, version 5.2.5* Je n’arrive pas à lire les vidéos ### 2/5 — App stopped syncing *2023-03-26, version 5.2.5* I still use tue Mia smart once in a while and it works fine but the app stopped syncing ### 2/5 — Flash back *2023-03-09, version 5.2.5* Crashes when uploading a selfie Please fix this bug ASAP ### 2/5 — DEJA MUCHO QUE DESEAR. NO LA RECOMIENDO. *2022-12-02, version 5.2.5* La aplicación no sirve para nada. Podrían incluir instrucciones también en español... Los avisos no funcionan... Y las rutinas imposibles de sincronizar.... Un auténtico desastre... ### 1/5 — App is a joke *2020-05-11, version 5.2.4* Every single review notes the EXACT same issues and for some reason the developer response to us all is to contact them because we are all having problems syncing. All of us. Why not own up to having a crap app and fix it? Why do I have to manually log into the app every time I open it? Only banking apps do this. If you’re going to force me to log in every time why not let me use my finger print? Just like every single other person who reviewed the app mine also displays 100% battery life, shows only 1 minute of use for the brush head, and doesn’t do anything that we paid for. ### 1/5 — Bastante deficiente *2020-05-09, version 5.2.4* Parece que lo que dice la App no se sincroniza con el dispositivo, por lo que no sirve de nada. Además debería estar en español. A ver si se ponen a ello y lo mejoran todo en general. Gracias. ### 1/5 — Won’t even open *2020-04-22, version 5.2.3* App crashes immediately. Can’t use half of my devices features if the app doesn’t work. ### 1/5 — Clarisonic app *2020-03-16, version 5.2.1* This app is terrible!! My device was Bluetooth to the app now it isn’t and it won’t allow me to add it as well as I can’t see my battery percentage of my device since the app updates. ### 3/5 — Needs work *2020-02-23, version 5.2* While the app works for syncing routines it still needs work on syncing battery life. No matter what it always shows my device at 100% even when it’s almost dead. This has been an issue for a long time and never seems to get fixed even with updates. ### 1/5 — Not worth the app *2020-02-07, version 5.2* I’m an esthetician and have used Clarisonic for over 10years. The smart app is useless. Battery life always shows 100% even when the Clarisonic button is red. The min per attachment also don’t add up. Not sure the point of the app, but still like the device. And yes I’ve disconnected my device and still no fix. Please make this app worth the price of the device!!! ### 1/5 — Nicht nutzbar *2020-01-27, version 5.2* Die Synchronisation funktioniert nicht, daher ist die App komplett wertlos. ### 2/5 — Not sure of the point *2020-01-21, version 5.2* I was so excited to see battery progress alone, but even when my device is at 0%, my app still says 100% battery. Not helpful to plan, especially for travel. ### 1/5 — New app is garbage *2020-01-19, version 5.2* I like the old version, easy to pair with my Mia Smart, I can’t pair with this new app, please fixes it ### 1/5 — Frustrating *2020-01-08, version 5.2* I love the Clarisonic brush but absolutely hate the app. It is not user friendly at all, and often it will not track my usage of certain brushes despite them being synched to a routine. I also don’t like that there are limited brushes/routines that can be synched- any time I want to use my foundation brush head I need to activate the routine and then when I’m done my makeup I have to go and replace the routine with the extended gentle clean routine for my pore and acne brush heads. It would make more sense for Clarisonic to have unlimited options here to encourage people to buy more brush head types! Fix the app and allow for more brushes and routines please. ## Most critical reviews (10 lowest-rated) ### 1/5 — Crash app when uploading photo *2023-12-06, version 5.2.5* Crash app when upload photo, please fix asap ### 1/5 — Ähm ja… *2023-10-27, version 5.2.5* Leider stürzt die App immer ab. Videos laden nicht, einstellen lässt sich auch nichts. Schade, wenigstens ist die Mia Bürste super! ### 1/5 — Videos on app not playing *2023-08-11, version 5.2.5* Very frustrating, installed app twice, still videos not playing. Can not use the product if there are no instructions ### 1/5 — No esta en español *2021-02-24, version 5.2.5* No cuesta nada incluir el español .... ### 1/5 — Mia men *2020-09-26, version 5.2.5* No está en español no cuesta nada creo que en facilitar las cosas a todos los clientes Gracias ### 1/5 — Was excited... *2020-08-09, version 5.2.4* I’m so excited to finally get one. They’re closing. Wonder why this is why the app server is down? ### 1/5 — Not happy *2020-08-05, version 5.2.4* Sure after I just buy it they go out of business with no refunds. Really not fair and can’t get new heads for it anymore!! Will NOT purchase another L’Oréal product ever again. And I bought ALOT!! ### 1/5 — App won’t even open now *2020-07-09, version 5.2.4* I enjoyed the app for a while, but now it opens then before anything can load it crashes. I can’t get it to work at all. ### 1/5 — Does not work *2020-05-18, version 5.2.4* Is not compatible with my Smart Profile. Unfortunately I already deleted the app for that one and I can’t get it back. Disappointed- I thought this would be an improvement. ### 1/5 — The App and device don’t work for me *2020-05-13, version 5.2.4* I have bought a Clarisonic Mia Smart and not even had it for a month. It does not keep charge for more than half a day. It takes over three hours to charge. It does not sync properly with the App. It won’t charge sometimes and dies completely so I can’t use it. I have had to install and uninstall the App multiple times to allow the device to charge as it seems not to want to charge if not synced and it never properly reflects a change in battery life percentage. Basically every time I want to cleanse my skin or massage it is dead and I can’t use it. I also cannot log my routines or earn rewards on the loyalty program because each time I have to delete the App, my data is deleted too. I have owned the device for less than a month and I think it is a waste of good money if it can never be used. ## Most praised reviews (10 highest-rated) ### 5/5 — Fermeture Clarisonic *2020-11-05, version 5.2.5* Bonjour je voulais m’assurer que malgré la fermer de Clarisonic, l’app sera maintenue en vie et à jour. J’ai la brosse SMART et sans l’app cela ne vaut plus grand choses? Aucune nouvelle de votre part ?? ### 5/5 — Good App *2020-09-02, version 5.2.5* I know there’s no more Clarisonic and no more brush heads 😭 but please pay the person or persons who attend to the app so that customers who purchased smart devices can still have choices for the skin care settings and the brush reminder. Oh and also the pretty lady who does the tutorials. And the ability to change intensity settings. I really love my radiance brush heads and wish you all would continue to produce them. Disappointed that Clarisonic is gone. Thanks for the update. 💕 ### 5/5 — Awesome *2019-08-14, version 5.0.4* Awesome ### 5/5 — Great app *2019-08-04, version 5.0.3* This app is great I Love how a you can put down every time you wash your face and it keeps track of it and what face brush you use and you can also pick different routines to use to wash your face. ### 5/5 — Love the reminders! *2019-03-03, version 4.1.2* I love the Clarisonic app! The ability to customize your skin care routine and sync it to your device is amazing! I also love the reminders to use my device each morning and night. So helpful! I can’t imagine using the device without the app. ### 5/5 — Very helpful *2018-12-14, version 3.0.1* Reading all the negative comments about the app, I was hesitant to buy the smart to connect with the app and the device...But I am SO GLAD that I did! The app def. helps me learn how to use the product since I am new..to clarisonic.I checked thru the videos and made my own routine! I have extra sensitive skin, so I am in love with my customized routine! ### 5/5 — Works well *2018-11-04, version 2.0.8* I didn’t have any issues with crashing. I was able to sync a routine to my Clarisonic and it worked well. No crashes at all. So I’m happy and I think it’s an interesting addition to have this app. ### 5/5 — I like it *2018-10-28, version 2.0.8* The app was super easy to set up with my products. Everything is explained and guided for you as your going through each step. Haven’t had any issues with the app crashing. So far I love it. Can’t wait to continue using it with my mia smart. ### 4/5 — No Longer Syncing Brush Head Refreshes *2022-04-28, version 5.2.5* The app cannot seem to record brush head replacements with my device, and it seems that development has ceased, even maintenance. Otherwise, still functional for me. ### 4/5 — This is a review for Clarisonic’s customer support *2020-03-07, version 5.2* The app does what it’s suppose to do. It could be more seamless. I’m writing this review because my Clarisonic Mia smart went out and Clarisonic replaced it with a new handle, brush head and charger, everything new. Which I thought was cool and made me feel well taken care of. When I don’t use this device, my skin looks oily, dry, puffy, and dull. I will continue to use your products, and I wish I worked for your company to be honest. Keep slaying! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*