# Clarity Mobile App — user reviews > 86 indexed App Store user reviews of Clarity Mobile App by Clarity Benefit Solutions, rated 4.50/5 from 3,858 ratings. - Source: https://appshunter.io/ios/app/clarity-mobile-app/id760723935/reviews - App overview in markdown: https://appshunter.io/ios/app/clarity-mobile-app/id760723935.md - Rating breakdown: 5★ 3,193 · 4★ 200 · 3★ 86 · 2★ 44 · 1★ 335 ## What do users think of Clarity Mobile App? Overall sentiment: negative **Pros** - 🚀 Convenient - 🚀 Easy to use - 🚀 Helpful to submit receipts **Cons** - 🐛 Login issues - 🐛 App crashes and glitches - 🐛 Unclear expense categories - 🐛 Slow response times - 🐛 Inconsistent app and website experience - 🔒 Security and account access problems - 💸 Delayed reimbursements and fund access **Commonly reported bugs** - Login credentials not recognized in app - Submit expense button not functioning - Notifications and pending items not updating properly **Most requested features** - Ability to easily submit receipts from mobile - Improved customer support and communication - Streamlined expense management and approval process ## Newest reviews (20 of 86) ### 2/5 — No place to view or track claims *2026-06-29, version 26.05.02* One of the main features that somebody would use this app for naturally is to submit a claim. There is no place in the app to view a history of all claims submitted or view the status of open claims. Until that exists within the app, it really only has 50% functionality. ### 2/5 — Crash Crash Crash *2026-04-14, version 26.02.00* So difficult to use. It’s not intuitive and crashes if you try to take a picture of your receipt ### 1/5 — Tedious *2026-03-29, version 26.02.00* Tedious. Not user friendly ### 1/5 — Only Allows for 1 Page to be Uploaded *2026-02-26, version 26.02.00* Clarity requested a receipt for a transaction. The receipt is 3 pages long, but the app only allows you to upload 1 page and no additional. This has happened multiple times and each time I end up having to call and then have them email me and then respond back to an email with the receipts I was trying to upload. ### 1/5 — It is not accessible for boys over for iPhone users that are visually impaired. Please fix thank you *2026-02-11, version 25.11.00* December 23, 2024 ### 1/5 — Not Happy Always Having to Confirm Medical Expenses *2026-02-04, version 25.11.00* My wife and I are extremely unhappy… every time she or I use the card on our flex account, it doesn’t clear at simple places like a pharmacy which we have consistently use since we have had clarity flex payments, or the flex card. Every single time it’s disputed and we have to take extra steps to prove with a receipt that somehow it’s valid. This is ridiculous… This is our money contributed monthly into this account and we have never used this card for anything but a dentist, and that was disputed, Walgreens prescriptions, and that was disputed. My wife’s doctor appointments those were disputed, I just don’t understand. ### 1/5 — Please fix *2026-01-22, version 25.11.00* Cumbersome UI. Excessively requires dual factor, lacks functionality for security code input shortcut, lacks trusted device option to bypass dual factor. Logs out when tabbing to other apps - very frustrating. Additionally, it seems to lack ability to upload and digitally store receipts. ### 1/5 — Horrible app *2026-01-15, version 25.11.00* This app is one of the least user-friendly apps I have ever used. ### 1/5 — Awful - doesn’t work *2026-01-14, version 25.11.00* Your horrible app does not work. ### 1/5 — Won’t let me login *2026-01-12, version 25.11.00* I have tried countless times to login to this app, have reset my password on the web browser page, and tried to request login help, but all in vain. The website works fine for me (although there are many days when the site is down), but the app is useless. ### 2/5 — Key functions missing *2025-12-26, version 25.11.00* The function to validate auto deposit doesn’t work. The function to pay back funds is not available. The filter don’t work 100%. Basically the app is easy, just make it work! ### 1/5 — Have to submit a receipt for everything *2025-10-28, version 25.08.00* App is not smart enough to know if a bill comes from a dental or clinic office, you would think to automatically flag it as they are most likely part of a treatment plan. It’s is so annoying that the app is asking for a receipt for all expenses. Please be better ### 1/5 — Log in different from desktop *2025-10-01, version 25.08.00* Why it rejects my credentials from the desktop website is beyond me. And totally frustrating. ### 1/5 — Not a fan *2025-09-09, version 25.08.00* Ridiculous to have to scan in a copy of a lab bill after paying with the benefit card. ### 1/5 — Terrible!!! *2025-09-07, version 25.08.00* This is easily the worst and most tedious website and app I have ever dealt with. Awful, do not use if you can avoid it. ### 1/5 — Not clear on how to submit a claim *2025-05-14, version 25.05.00* Can not find out to submit a claim. ### 1/5 — If I can give a 000 I would ? *2025-05-06, version 25.05.00* It’s so sad that lately I been getting my funds extremely late . When you call and speak to a live person they all have a different story to why I haven’t received my funds. I work hard for my money and I should receive it as I should . The runaround and not having anyone reply to any of my emails is ridiculous! It took me almost 3 weeks to receive my funds for the month of April after so many calls and emails . They need to do better and address the situation accordingly . The back n forth with them is mentally exhausting . They need to get it together and be honest when asked questions!! ### 1/5 — Terrible app *2025-04-14, version 25.02.00* There is nothing helpful in this app. ### 1/5 — Wrong name for this company *2025-04-06, version 25.02.00* Expense categories are unclear and app is giving me error message logging in. My expense submissions take about a week for a receipt response. You can already tell how poorly the departments are run in the background. There is no clarity since it takes a long time after faceid before it shows internal server error and you can’t login. Extremely inconsistent app. Companies deserve much better than this. ### 1/5 — Wrong name for this company *2025-03-23, version 25.02.00* Expense categories are unclear and app is giving me error message logging in. My expense submissions take about a week for a receipt response. You can already tell how everything runs in the background. ## Most critical reviews (10 lowest-rated) ### 1/5 — Sucks *2026-08-04, version 26.05.02* Doesn’t work. Constantly resetting passwords ### 1/5 — Repeated problems with Customer service *2026-07-11, version 26.05.02* I’ve contacted this company so many times about changing my two-authentication to my phone number instead of my social security number and was told it’s been fixed. But it’s not. Also I’ve asked them to switch my company email and use my personal email addy instead and but it is still not corrected. Please do your job! ### 1/5 — Garbage *2026-06-15, version 26.05.01* Garbage app from a garbage company. They make using your HSA difficult on purpose to prevent you from using it. ### 1/5 — Forced to update which is very bad news *2026-06-01, version 26.05.01* Forced updates automatically receive a one star review (techinilly a one star review but the App Store doesn’t allot it). App updates should always be optional never forced. ### 1/5 — Receipt upload and tracking is terrible! *2026-05-20, version 26.05.01* It should not be difficult to upload and save receipts for later reimbursement but this app is terrible. When you add an expense it doesn’t allow you to attach a receipt and it forces you to choose a reimbursement date. You want me to select a date 20ywars from now? ### 1/5 — Not user friendly *2026-05-07, version 26.02.01* The app freezes after sending a message, no option to set up recurring expenses. In general not helpful ### 1/5 — FSA Review *2026-04-25, version 26.02.01* This is the absolute worst FSA company I have ever dealt with. Having to submit receipts for every single transaction done at doctors office, prescription purchase, contacts purchase is utterly insane I have never had to do this with any other FSA I belonged to. Unfortunately stuck with them as it’s the company’s choice. All the time I spend scanning and uploading is hardly worth it. ### 1/5 — Filters? *2026-04-13, version 26.02.00* After filtering my transactions to find my transaction, why can’t I go back to my filtered transactions rather than seeing all the results and having to have to filter again? It’s so time consuming!…..and why is everything so big? I’m not blind. ### 1/5 — Worst app *2026-04-12, version 26.02.00* The instructions from website tell you to verify transactions but you can never get to that page it doesn’t exist ### 1/5 — Terrible *2026-03-30, version 26.02.00* This app is terrible. So confusing. Can’t find anything. ## Most praised reviews (10 highest-rated) ### 5/5 — Horrible system, doesn’t work as represented *2023-08-09, version 23.04.01* The Card is being read as declined even tho there is over $100 on it. Items that were purchased the day before, are not purchasable today. Please fix your app. We as Health care workers, work very hard, and expect to have “our”money that goes on the card to be available for use, not having to call Customer Care every other day. Respectfully, Alex Poznyakovskiy ### 5/5 — Convenient *2018-05-31, version 6.0.2* Very convenient and user friendly! ### 5/5 — Convenient *2017-07-24* I really like this app! It's so helpful to be able to snap a picture of a receipt and submit the reimbursement any time. It's also convenient to always know my current balance any time. ### 5/5 — Easy convenient *2017-07-14, version 6.0.1* Very convenient ### 5/5 — Easy *2017-06-07, version 5.0.1* No more laptops but just right from phone makes it easy to submit. No hassles! ### 5/5 — Easy to submit reimbursements on the go *2017-05-18, version 5.0.1* Have submitted and received reimbursement for six claims. Easy to use and track. ### 4/5 — Can’t attach photo taking by iPhone *2018-08-29, version 7.0* When asking for receipts, I took photos of my receipts by using my iPhone. But the app doesn’t have that format supported. Even the app for IOS. Please review ### 3/5 — Log in error *2022-07-17* I enrolled online without issue. I downloaded this app to my iPhone 11 and used the same log in information but am getting an error saying the user ID is incorrect. I both copy/pasted and manually typed my user id in and continued to receive this error. Is there a 24 hr processing time or something? Or is this just a bug? Thanks! ### 3/5 — login problem *2021-10-10, version 17.0.0* Sometimes, I login with correct username and password. It shows, “an unknown error occurred, please try again later.” Don’t know what I can do until I successfully login next day😤😟 ### 3/5 — Ease of use *2017-09-20* I like how easy and convenient this app is. However, the only downside I have is uploading receipts from my phone. I have to log into my computer to do that which it would be so much easier to do it from the app as well. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-11.*