# Class Act Federal Credit Union — user reviews > 66 indexed App Store user reviews of Class Act Federal Credit Union by Class Act Federal Credit Union, rated 4.90/5 from 5,223 ratings. - Source: https://appshunter.io/ios/app/class-act-federal-credit-union/id1328802490/reviews - App overview in markdown: https://appshunter.io/ios/app/class-act-federal-credit-union/id1328802490.md - Rating breakdown: 5★ 4,789 · 4★ 345 · 3★ 52 · 2★ 14 · 1★ 23 ## What do users think of Class Act Federal Credit Union? Overall sentiment: positive **Pros** - 💪🏾 Personable and helpful staff - 🥰 Appreciation for the credit union - 👍 Reliable and trustworthy - 🤩 Excellent app and online banking - 🤗 Caring for teachers and members **Cons** - 🔒 Lack of card locking feature - ⏱️ Delays in check clearing - 🤯 App crashes and login issues - 🤔 Difficulty linking external accounts **Commonly reported bugs** - App crashes and freezes - Inability to view past transactions - Unreliable app performance **Most requested features** - Card locking feature - Improved check clearing process - More intuitive app and online banking ## Newest reviews (17 of 66) ### 3/5 — Lock card option *2025-05-11, version 4017.0.0* Class act should give the option to be able to lock your card like most banks. ### 5/5 — Considering Leaving *2025-03-20, version 4016.1.2* Today I made deposits (in person) of my 2 pension checks. As usual they are holding them for 1 and 3 days respectively. They consistently hold checks even they are from the treasury through the state of Kentucky. A phone call could resolve this. This is poor service. I am considering doing my banking somewhere else. ### 5/5 — Best Credit Union *2025-03-19, version 4016.1.2* By far the best credit union to use and the easiest app to navigate. I have been with Class Act since 2018 and have never regretted it. They are always so professional and have helped me with all my financial needs. ### 3/5 — Moving money to and linking external accounts *2025-01-27, version 4015.1.2* Linking and send money to other accounts. It’s not is intuitive. down right does not work. ### 5/5 — Mi Banco preferido *2024-11-29, version 4015.0.1* Verdaderamente Maravilloso ### 5/5 — Service *2024-11-17, version 4015.0.1* Been with this Credit Union over 25 years they have always provided me with excellent service. ### 5/5 — Cares for us *2024-11-01, version 4014.1.3* Class Act cares about teachers. We receive good rates on auto loans and home loans. We can receive financial counseling. Also, I appreciate that you refund three ATM fees per month. ### 5/5 — Review *2024-09-19, version 4014.1.3* Love my credit union ! Been banking there since 1979. Great automated system and customer service is always very helpful ### 5/5 — The best online banking app! *2024-09-11, version 4014.1.3* I have an account with Amex, Chase, Discover, Bank of America and Transcend CU, and Class Act takes the cake. It’s simple, clean and user friendly by default and really customizable if you want more control. I automate my savings and budget with its scheduling capabilities and hide savings accounts to avoid temptation. I can even link external accounts for easy viewing and it syncs quite reliably. I get to see my credit score, my credit report, and use a simulator. It even categorizer my spending for me and has a decent read on it even if I mostly use my non class act credit cards for expenses. ### 5/5 — Always reliable *2024-07-16, version 4013.1.0* Over the years, I have always trusted Class Act to help me with my finances. Either Car loan or home loan They have provided reputable and experienced help. Thank you so much. It’s comforting to know I can rely on you and your staff when I need it. ### 5/5 — Love class act *2024-06-19, version 4013.1.0* Always been good to me ! ❤️ ### 5/5 — No card *2024-03-28, version 4012.2.0* I used to have a card before it was hacked many times. No fault of mine and you took my card. Once again no fault of mine and you even accused me of hacking it. I think it’s ridiculous. You must have faulty security and you blamed me. ### 5/5 — Class act *2023-11-07, version 4010.2.1* Good bank easy to talk they are understandable ### 5/5 — Best App for Banking *2023-08-27, version 4009.1.1* I use the ClassAct app multiple times a day and love it. It is convenient, accurate and so helpful. LOVE IT! ### 5/5 — Classroom Teachers Credit Union *2023-07-24, version 4008.1.0* They are always helpful with all my needs. ### 5/5 — Love it *2022-09-02, version 4002.1.2* The APP is easy to navigate and it matches the impeccable service received by the Credit Union itself! In addition, as a member, I feel valued and appreciated through the services offered. I feel like different services take into account the different lifestyles and personalities of individual members and families. ### 5/5 — Knecol Dorsey *2022-04-01, version 3022.1.2* Great customer, 5 stars in always willing to find you a solution. Very nice staff Connie and Paula are my favorite ## Most critical reviews (10 lowest-rated) ### 1/5 — App Doesn't Work *2025-03-06, version 4015.1.2* Can't see my accounts. ### 1/5 — App is not responding …. *2023-03-16, version 4005.5.0* This app has not responded for me since last Saturday. There is currently still no ETA on a fix. This is Thursday. The work around given does not work. ### 1/5 — Garbage Website and App *2021-09-27, version 3019.0.0* App and website routinely fail to load and go down with no for warning of maintenance. Constantly error out on pc with HTTP 500 code meaning internal server issues. ### 1/5 — Documents *2020-07-09, version 3013.1.0* None of the statements can ever be pulled from the app. ### 1/5 — Doesn’t work! *2019-10-01, version 3010.2* I’m thinking about banking elsewhere if improvements are not made soon! ### 1/5 — The new update is terrible. *2019-09-07, version 3010.1* I don’t know if it is a temporary issue, but I have two major issues... First, I can’t see any transactions that predate the update. Seriously? Second, the search function no longer allows you to select a date range. Who thought that was a good idea? Terrible. ### 1/5 — Terrible update *2019-09-05, version 3010.1* Surprisingly even slower than the previous version. Also apparently unable to see transactions that occurred before the update. ### 1/5 — App crashes *2018-11-22, version 2.7.0* Every time i try to open app, it just crashes.. ### 2/5 — Extremely Disappointed! *2026-08-16, version 4022.0.0* I’ve been trying to deposit a check via mobile deposit for 5 days. I get a message that it is down for routine scheduled maintenance EVERY day. I understand one day into the next, but 5 days is ridiculous! I have already endorsed it for mobile banking so I’m stuck. Looks like I need to rethink my main banking choice. ### 2/5 — Needs Improvement *2019-09-03, version 3010.1* This app is down more than it works. ## Most praised reviews (10 highest-rated) ### 5/5 — A Support System *2026-08-04, version 4022.0.0* They have ashtrays supported me when I needed them and given me the best rates ### 5/5 — Outstanding service, second to None! *2026-07-14, version 4021.1.3* No matter how I do my transactions, be it in person, the drive-through, over the phone, or online banking, CAFCU’s service is hands-down, the best in financial services! ### 5/5 — Dividends *2026-06-20, version 4021.1.3* Love the dividends earned through my checking account! ### 5/5 — Easy for Seniors!! *2026-06-16, version 4021.1.3* Banking is hard enough in person let alone online but Class Act FCU has made it easier to manage! ### 5/5 — Bank Teller *2026-04-02, version 4019.0.3* Malon is okay and The Sole Head Executive Manager Ms.Fatima is warm and welcoming pillar of business. ### 5/5 — Upset *2026-03-02, version 4019.0.3* I keep having trouble with the app working when I’m trying to sign in. I’ve been with this credit union since 2018. ### 5/5 — Best Credit Union *2026-01-20, version 4019.0.3* Love the credit union and the app! Very easy to use. Never have any issues. ### 5/5 — Loans *2026-01-14, version 4019.0.3* Class Act has always saved me from being in horrible situations with my money. They always save the day!! ### 5/5 — Thank you❤️ *2025-07-11, version 4017.2.0* I am so happy with my credit union! Everyone is so personable and really want to help you out with whatever your needs are! ### 5/5 — 5/28/2025 *2025-05-29, version 4017.1.1* I really appreciate support from Jaden on Westport Rd. on this day . I will be returning . --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-02.*