# ClassPass: Fitness, Spa, Salon — user reviews > 3,083 indexed App Store user reviews of ClassPass by ClassPass, LLC, rated 4.80/5 from 196,776 ratings. - Source: https://appshunter.io/ios/app/classpass-fitness-spa-salon/id912947244/reviews - App overview in markdown: https://appshunter.io/ios/app/classpass-fitness-spa-salon/id912947244.md - Rating breakdown: 5★ 181,964 · 4★ 7,174 · 3★ 2,097 · 2★ 1,064 · 1★ 4,477 ## What do users think of ClassPass? Overall sentiment: negative **Pros** - 💪 Variety of classes and studios - 🕰️ Flexible scheduling - 🌟 Motivates users to exercise regularly - 🌍 Ability to use in different cities **Cons** - 🤖 Poor customer service - 💰 Expensive and increasing prices - 📆 Strict cancellation policies - 🔍 Lack of transparency in pricing and credits - 🔑 Difficulty cancelling subscription **Commonly reported bugs** - Incorrect class information and availability - Booking issues and technical glitches - Unauthorized charges and billing problems **Most requested features** - More flexible credit rollover - Improved search and filtering options - Integration with calendar apps - Ability to book classes for multiple people ## Newest reviews (15 of 3,083) ### 2/5 — Logs out every time i leave the app *2026-08-25, version 10.18.0* Can you please change it so i don't have to login every time i open the app? This is a super annoying new feature. ### 2/5 — Not functioning *2026-08-23, version 10.18.0* This app is a total money pit. In my city, 19/20 businesses listed on the application are no longer in existence and has reported this, but remain listed as functional options on the app. The would-be-brilliant “report“ button looks like an option to fix data, but does not function…. I had paid for months of service, my credits are taken away and nothing changes as far as data accuracy. Not good. ### 1/5 — Money stealing cash grabbers! *2026-08-22, version 10.18.0* I joined the app so I could take a class with my friends. I went to the studio of the class I wanted to take and the app said “see availability” if I started the trial. I started the trial and the option went away and only allowed me to join the waitlist. Why would you show me availability, wait for me to pay, and then say it’s not there? This is false advertising. ### 1/5 — worst platform i’ve ever used *2026-08-21, version 10.18.0* zero customer service. wrongfully suspended my trial after 1 day after a studio cancelled on me. worst experience i have ever had and i couldn’t even contact a person to help. Will never be using this platform again, to think i was going to join a monthly plan. Horrible company really. ### 1/5 — It sounds like a good deal but then they rip you off with their expiration credit policies *2026-08-21, version 10.18.0* You pay for the credits but they own them, free initial credits expired even after signing up and paying the monthly fee, if you go on holiday there is no way to stop, when you cancel your monthly subscription anything you got expires immediately. ### 2/5 — Poco flexible el sistema de créditos *2026-08-21, version 10.18.0* Los créditos expiran cada mes lo que lo hace muy rígido ### 4/5 — Its good until it isn't *2026-08-21, version 10.18.0* Great way of booking different classes but the app can get improved. I wasn't able to reload credits because the app was not letting me. I had to miss 2 weeks of pilates because of it. I wish there was a 60$ option with 40 something credits as well ### 1/5 — Will trick you into paid membership *2026-08-21, version 10.18.0* They offer free trial and when it ends they’ll start charging you the full price without any notifications. You’ll also won’t see it in Apple subscriptions. The user flow to cancel subscription is hidden and complicated. And they won’t give you a refund even if you didn’t use the app. ### 3/5 — Insane Popups *2026-08-21, version 10.18.0* For the love of god PLEASE stop asking me to refer friends and offer feedback. I workout 6 days a week, I don’t want to invite my friends 6 times a week. They’re already on ClassPass lol. I love your app but cool it on the pop ups PLEAAASE ### 1/5 — membership *2026-08-20, version 10.18.0* I’m not a fan of my credits that I pay not rolling over for the following month. ### 1/5 — Terrible billing system and customer service *2026-08-20, version 10.18.0* I’ve been a ClassPass member for a while and had 86 unused credits that I had already paid for through previous monthly memberships. When my most recent payment didn’t go through, ClassPass immediately blocked me from using ALL of those existing credits. The worst part is that there is no simple “Pay Now” or “Retry Payment” button. My card was active and my payment information was already updated, but instead of letting me manually make the payment, I was told that their system would automatically retry it up to five times over seven days. Customer service was even more frustrating. I was mainly speaking with a person a she kept repeating the same information, and the conversation was eventually closed after telling me to contact my credit card company, even though there was nothing wrong with my card. It makes absolutely no sense that customers cannot manually pay an outstanding balance and immediately regain access to credits they have already paid for. For an app built entirely around memberships and credits, the billing system and customer support experience are shockingly bad. ### 4/5 — pilates *2026-08-19, version 10.18.0* love this app such good workouts and it is very organized ### 1/5 — Packages don't unlock the amount of classes they promise to *2026-08-19, version 10.18.0* I like the concept of classpass and the app is solid. I ended up disliking it because the packages would say "12-22 classes" and would really only get you about 5. Classes are a lot of credits and their estimates are wildly off. Feels deceiving and ends up being more expensive than going through the studio. They need to change their messaging or decrease the cost. ### 1/5 — Crazy cancellation fee *2026-08-19, version 10.18.0* I canceled because the ,cancellation policy is crazy. Even if you’re sick, and you canceled like four hours before the class ,you still have to pay for cancellation. I’m never using this site ever again. ### 1/5 — bait and switch *2026-08-19, version 10.18.0* browsing the app before agreeing to a trial and paying the £1 doesn’t tell you anything about credit cost or gym availability during the trial. then in the trial you see that nothing you want to try is actually available in the trial. just scam for my data and a £1. i should’ve known this wasn’t going to be anything worthwhile ## Most critical reviews (10 lowest-rated) ### 1/5 — Poor *2026-08-26, version 10.18.0* I signed up for this app on a free trial and had issues with booking- no classes would let me book and I never got to use any credits. I reactivated my account recently, was charged, to see if it would work and the exact same issue is happening. Nothing will let me book??? ### 1/5 — Cheaters *2026-08-26, version 10.18.0* Not recommended please avoid these guys are scammers ### 1/5 — Terrible service support *2026-08-26, version 10.18.0* I made an appointment through class pass at the end of the month and the business was unable to fulfill the appointment. They knew this ahead of time but were unable to contact me to notify me of the cancellation due to class pass communications limitations. I didn’t have time to reschedule a new appointment before the end of the month and class pass refused to let my unused credits rollover to the next month. Buyer beware if you have any issues with an appointment, class pass will provide little support and you may lose all the credits you paid for. ### 1/5 — Cancellation fee is ridiculous *2026-08-25, version 10.18.0* If you accidentally sign up for a class on the day of. And want to cancel it is a $30 cancellation fee. Completely ridiculous. I absolutely would not recommend this service to anyone. ### 1/5 — Don’t Pay for this App *2026-08-24, version 10.18.0* I wanted to like ClassPass and came in with an open mind, but my experience was extremely disappointing. My first booking through ClassPass resulted in my appointment being cancelled on me by the salon that required me to contact customer support just to get my credits restored. After that experience I reviewed all available classes, salon appointments, and locations near me and found very limited options I felt comfortable booking after that disappointment. When I contacted customer support about my expiring credits and upcoming renewal charge, I had to repeatedly ask the same question multiple times before getting a direct answer. The agent kept redirecting me rather than addressing my specific request. While the agent eventually agreed to extend my expiring credits, I later learned those credits would be lost once I cancelled making the extension meaningless. The policy itself is designed to make leaving difficult. Credits expire, don't roll over fully, and disappear completely upon cancellation. There are no refunds for membership charges regardless of your experience. I ended up cancelling my subscription and losing my remaining 56 credits rather than continuing to pay $59 a month for a service I couldn't comfortably use in my area. The concept is great but ClassPass is essentially a subscription trap. It is designed to keep charging you while making it nearly impossible to use your credits, get help, or leave without losing everything you paid for. ### 1/5 — Fix this. *2026-08-24, version 10.18.0* When trying to book a class with another person… it SHOULD tell you how many seats are available. Because when one person books there’s been soooo many times where the seats get filled. This is horrible and frustrating. I feel like it should be an easy fix like “book together option or else no booking triggers” because especially for same day booking you’ll get charged a fee if you decide to cancel just because the other person is not able to book? That is sooo flawed and I’m so shocked how that hasn’t been patched up yet. ### 1/5 — no support, no way into the app, $100 never refunded *2026-08-24, version 10.18.0* I signed up for the free trial via the Classpass app. I went to enroll in the app and I got stuck in a loop, was not let in as a member. I emailed their support for resolution. No reply. I emailed a second time, both emails with specific details and screenshots. No reply. While I was waiting for help, they charge me $100 for the app I couldn’t get into, and did not refund me when I sent you another email to their support team. I never got into the app, I was never responded to or refunded. ### 1/5 — Account deletion takes 30 Days? *2026-08-24, version 10.18.0* I think it’s absurd that in 2026 you had to contact customer service to have your account deleted. It’s archaic and outdated. I don’t understand the purpose or what it serves. ### 1/5 — SCAM!!! *2026-08-23, version 10.18.0* Still charging me after I canceled my subscription and refusing to issue a refund. The worst customer service ever. ### 1/5 — Beautiful concept, ruined by greed *2026-08-22, version 10.18.0* Their dynamic/ surveillance pricing screws all your plans. You thinking on going somewhere? Well now is more expensive. You want a routine? Well now it is more expensive. ## Most praised reviews (10 highest-rated) ### 5/5 — Me encanta *2026-08-26, version 10.18.0* Por lo menos en Canadá tiene grandes estudios y buenas opciones para muchas actividades. Me parece súper bien, ojalá la pueda seguir usando en otros países. ### 5/5 — Why I’m Obsessed with ClassPass! 💕 *2026-08-26, version 10.18.0* ClassPass has been a game changer for me! 🙌🏽✨ It’s given me the freedom to explore different Pilates studios all over Woodland Hills without committing to just one. And let’s be honest… Pilates ain’t cheap! 😂 ClassPass has helped me save hundreds of dollars a month while allowing me to try different classes, instructors, and studios. I LOVE being able to mix things up, discover new favorites, and keep my workouts fun and fresh. 💪🏽🧘🏽‍♀️ If you love Pilates but don’t love the price tag, ClassPass is definitely worth checking out! 💕 ### 5/5 — Love it *2026-08-25, version 10.18.0* Must try it ### 5/5 — So much fun! *2026-08-25, version 10.18.0* My company recently joined ClassPass and it has been really fun getting to try out various exercise classes I never knew existed in my neighborhood. I tried yoga, Pilates, Latin dance and even got my hair colored & cut at a great price. Highly recommend! ### 5/5 — Love this app *2026-08-23, version 10.18.0* I thought this app sounded too good to be true, but it is now my favorite thing! It’s so easy to sign up for new studios and I’ve had an amazing experience!! ### 5/5 — Life changer *2026-08-18, version 10.18.0* I love class pass it is one of the best things to happen to me. The classes that I have been attending are the best! ### 5/5 — Easy *2026-08-17, version 10.17.0* So easy to add in my classes when I need them ### 5/5 — Fabulous *2026-08-17, version 10.18.0* I avoided it for so long and now I love it. It makes it so easy to do the things that make your life better-- like getting a massage. It feels gratis! #girlmath ### 5/5 — Erola *2026-08-14, version 10.18.0* Love it ### 5/5 — Genius *2026-08-13, version 10.17.0* Couldn’t make a more perfect fitness app if I tried. It’s like having a membership to every studio in the neighborhood. They also have a huge range of plans and even types of services. Makes trying new things easy and for those who love every workout they try you get to keep going back too! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-29.*