# Cleaner: AI Phone Cleanup Tool — user reviews > 175 indexed App Store user reviews of Cleaner by CheeseJoy Apps, rated 4.40/5 from 10,763 ratings. - Source: https://appshunter.io/ios/app/cleaner-ai-phone-cleanup-tool/id6469581113/reviews - App overview in markdown: https://appshunter.io/ios/app/cleaner-ai-phone-cleanup-tool/id6469581113.md - Rating breakdown: 5★ 7,056 · 4★ 1,878 · 3★ 1,015 · 2★ 345 · 1★ 469 ## What do users think of Cleaner? Overall sentiment: negative **Pros** - 🚀 Fast and responsive - 👍 Easy to use - 💡 Useful for freeing up storage space **Cons** - 🐛 Bugs and glitches - 💰 Misleading 'free' claims - 🔒 Concerns about privacy and security - 🤔 Unclear functionality and instructions **Commonly reported bugs** - App crashes or freezes on launch - Unable to complete basic functions like merging contacts - Deleting important photos/videos instead of duplicates **Most requested features** - More detailed information on what is being deleted - Option to selectively delete items instead of bulk deletion - Improved duplicate photo detection and comparison ## Newest reviews (12 of 175) ### 2/5 — Unhappy *2026-03-28, version 1.2.3* Thus I'd not free ### 3/5 — Price *2025-11-10, version 1.2.1* Advertising as free but it’s not true ### 3/5 — Checking to see if it was able *2025-07-20, version 1.2.1* Trepidations ### 3/5 — Не удобное *2025-07-01* У меня много дубликатов фото. И надо разобрать все за один присест, иначе сбрасывается прогресс выбора фотографий. Какие оставить, какие нет. Это очень неудобно. У меня есть условно 15 минут, чтобы сделать маленькую задачу, я хочу сделать часть, чтобы продолжить позже. Но если я соглашусь на удалению тех фото, которое выбрало само приложение, то оно удалит хорошее, оставив плохие. Часто рандомно выбирается. Хорошее фото предлагает удалить, а то где глаза закрыты или рукой кто-то машет — нет. ### 1/5 — Not working *2025-06-09* This app doesn't work. Only shows all files and photos and goes out from app window everytime. ### 1/5 — 999/week *2025-06-08* For this money I can take TB space in iCloud. Do not accept the trail offer. It will delete your photos and files. ### 1/5 — Mr *2025-06-08* Very poor performance the app is shut down continuously ### 1/5 — Not working, crashing *2025-06-08* It seems to be a scam. App is not working and no way to contact developers ### 1/5 — Useless *2025-06-08* App does not works just crashes and closes waste for money ### 1/5 — Continue button does not work *2025-06-07* I installed the app on iPhone 16 with ios 18. After installing when I open the app, there is continue button to get started. But Continue button does not work. Useless app. Have uninstalled it. ### 1/5 — Not working *2025-06-06* I have downloaded the app, but it is not getting open. The continue button on the welcome screen doesn’t work. ### 1/5 — Worst *2025-06-01* Waste of money ## Most critical reviews (10 lowest-rated) ### 1/5 — In ap purchased *2026-05-03, version 1.2.6* In ap purchased ### 1/5 — hijackers *2026-04-13, version 1.2.6* Quit hijacking’s my game! Not interested. Tactics make it even less desirable!! ### 1/5 — Scam *2026-03-29, version 1.2.3* Will not let you move forward with the application ### 1/5 — Is this some kind of joke? *2025-11-15, version 1.2.1* So, here’s my experience with this app. The intro page directs you to tap a highlighted bar with the words “continue” clicking when depressed. The first of four cards say mobile cleaner and touts the one tap feature of cleaning up your “smartphone,” which is revealing itself to be one of those cute but dumb types, and the last is file compression with blurry and duplicate photos as cards you swipe 1️⃣,2,3,4. Thinking you will get somewhere after you press the fourth continue button on file compression is generally the idea of such service based apps. Click here, trial clean photos or files, like or not, subscribe to overpriced “pro” rate per month or week or hour. Except this app goes right back to one. There is no cleaning of the phone. I’m not sure why and I wish I could post a screen shot but this is the dumbest smart phone app ever!!!! Yes I am human. ### 1/5 — Billing? *2025-11-04, version 1.2.1* I’m surprised that there is billing. Silly me… ### 1/5 — Not working *2025-10-07, version 1.2.1* I can’t get passed the welcome screen, the continue button doesn’t work! ### 1/5 — Canceled subscription *2025-09-01, version 1.2.1* Trying to cancel ### 1/5 — Cleaner: Phone Cleanup Storage claims “CLEAN NOW, 100% FREE” !!!! !!!! ACTUALLY, IT IS DEFINITELY *2025-08-05, version 1.2.1* Cleaner: Phone Cleanup Storage claims “CLEAN NOW, 100% FREE” !!!! ACTUALLY, IT IS DEFINITELY NOT!! How can it be 100% FREE if you ask for $2.92 Monthly? This is the 2nd Review without getting any response. It appears that this is an absolute SCAM!!!!!!! I will post this all on Facebook so that all FACEBOOK USERS will know the truth. ### 1/5 — Clean cell phone *2025-07-23, version 1.2.1* I thought it was going to clean my phone not just photos ### 1/5 — Eye cleaners *2025-07-10, version 1.2.1* They say it’s for free but soon as you download their snatch money out of your Apple account. I need a free cleaner if I don’t get a free cleaner, I don’t see I have to pay no nine dollars just to clean my phone if that’s the case I might as well, just change the whole new and get me a new Apple phone ## Most praised reviews (10 highest-rated) ### 5/5 — Storage *2026-01-16, version 1.2.2* I admit I’m lazy when it comes time to delete photos & old emails . With this app all I have to do is tap and wait 15 seconds and it’s done . I’m very happy my friend told me about this . Thank you ! ### 5/5 — Pleased *2026-01-02, version 1.2.2* I am pleased with this service. Thank you 😃👏🏼👏🏼👏🏼 ### 5/5 — Photoes *2025-10-27, version 1.2.1* Good ### 5/5 — Cleanup Storage *2025-08-03, version 1.2.1* It’s alright. I have no problem Miss DiY ### 5/5 — Cleanup *2025-07-27, version 1.2.1* Great cleanup tool! ### 5/5 — Been seeing this Ad pop up a lot on my iPhone. *2025-07-17, version 1.2.1* These ad’s are so annoying.Plus after so many days must pay nice price.Sometimes they ask for debit card information at the start.I started having these annoying ad’s ever since I started playing games online YES!!!I haven’t even received anything yet from these so called money making apps.I thought I could have paid for some good apps for my iPhone.Even pay my bills past due.I makes 5 cents here and there.It adds up but the amount of time I put in a day is unbelievable.I blame these online games for this problem on my 📱 I will get a new iPhone very soon and stop this madness ### 5/5 — Duplicates erases??? *2025-07-04, version 1.2.1* I hope I have correctly deleted all duplicate photos and videos ### 5/5 — Jenny *2025-07-03, version 1.2.1* Thank you for your service ### 5/5 — Good *2025-05-01, version 1.1.48* So far so good ### 5/5 — I *2025-03-22, version 1.1.47* Great app cleans out all the unwanted junk on your phone and optimize your storage for you --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-11.*