# Cleanster: Cleaning Services — user reviews > 169 indexed App Store user reviews of Cleanster by Cleanster Technologies, Inc., rated 4.00/5 from 500 ratings. - Source: https://appshunter.io/ios/app/cleanster-cleaning-services/id1468308350/reviews - App overview in markdown: https://appshunter.io/ios/app/cleanster-cleaning-services/id1468308350.md - Rating breakdown: 5★ 361 · 4★ 13 · 3★ 14 · 2★ 7 · 1★ 105 ## What do users think of Cleanster? Overall sentiment: negative **Pros** - 👍 Easy to use - 🚀 Convenient service - 💡 Great concept - 👍 Professional cleaners - 👍 Excellent communication **Cons** - ⚠️ Unreliable service - ⚠️ Poor customer support - ⚠️ Cleaners don't show up - ⚠️ Unethical practices - ⚠️ Charges without service **Commonly reported bugs** - App glitches and errors - Incorrect booking information **Most requested features** - Calendar view for bookings - Ability to communicate with cleaners - More transparency on pricing and policies ## Newest reviews (17 of 169) ### 1/5 — Report This App *2026-01-14, version 2.6.0* The best way to help other people avoid this app is to leave reviews on their social media accounts so that our concerns will affect their mobility. Cleanster is on all major social media platforms and the owners are very active on all social media platforms. Facebook, instagram, LinkedIn, YouTube. Also TikTok is a powerful tool. Record your experience and tag the company. ### 1/5 — ⚠️ Warning: Do NOT use CleansterPro ⚠️ *2026-01-11, version 2.6.0* CleansterPro does not pay the women/workers who provide the service. Work is completed, but payment is withheld or delayed with no clear resolution. This is unfair, unethical, and harmful to workers who rely on this income. I strongly encourage clients not to use this service and to report this platform so others are not affected. A company that doesn’t pay its workers cannot be trusted. ### 1/5 — No one gets back to you *2025-12-31, version 2.5.8* Waste of time ### 1/5 — Unethical, unreliable *2025-12-25, version 2.5.7* This company has serious issues on both sides: customers booking appointments and cleaners not being paid. It would be wise to skip the app and find a reliable local cleaner. ### 1/5 — Terrible Customer Service *2025-12-02, version 2.5.4* You can never get a hold of anyone from customer service immediately. You have the leave a voicemail or email and wait days to get a reply and problem still not solved… ### 1/5 — Complete Scam *2025-11-27* The cleaner never arrived, yet checked in on the app as if they were cleaning my home. I attempted to contact Cleanster via email, phone and text from the morning until the evening and to this day have not heard back. The cleaner said they completed the job, uploaded before and after pics of a random home and also included their Google image search of before and after pics of a clean home. I was charged, never heard back from cleanser and had to file a claim with my CC company… such a SCAM! ### 1/5 — Don’t use them! *2025-10-17* Homeowners please don’t use this app. It only pays us $20 per hour to start. So when you see that you have to pay $150 as an example for a house cleaning, know that the cleaner is probably only getting about $60 of that and the rest goes to the app which is highway robbery. If you’re familiar with housekeeping services in your area, know that good cleaners are gonna charge a lot more than $20 per hour. Especially when homeowners are pricing that their home only takes an hour to clean. Which is a lie. I’m sorry, but I’m not driving all the way to town to clean a house for $20. I’ve had three different homeowners. Tell me that they only need an hour and a half worth of cleaning and when I arrived every single one of them, I was there for over three hours and they refused to pay me any extra. Put a complaint in through the app and they still refuse to pay extra in the app did nothing to help me. So basically I did a three hour cleaning job for $30 and the homeowner still complained and threw a fit about every little tiny thing until they got their $30 refunded Customer service or crooks and the homeowners that use this app, don’t understand that this is destroying our businesses because the cost is pathetic. Would YOU clean an entire house, including doing all the laundry, scrubbing the kitchen floor to ceiling, scrubbing, all the bathrooms top to bottom, vacuuming, mopping, and everything else that takes several hours for only $20?. If you want good quality cleaners and you don’t mind paying a fair and reasonable price, go to the app T.U.R.N.O. This is where all your Airbnb housekeepers are. On this app we can bid our own rates and trust me our rates are fair and you have the option to pick and choose based off what you want to pay. Cleansters rates are not good enough. Not a livable wage. Look at any Airbnb cleaning service and ask them what they would charge you to clean a three bedroom two bathroom house which is an average here where I live. And I guarantee you they wouldn’t say they only charge $40 for two hours of cleaning. My three bedrooms run 110 per Cleaning and that’s cheap in my area. 20/hr is not enough for the work we have to do!! ### 1/5 — My first and last experience *2025-09-28, version 2.5.0* Update: 28 septembre, 2025 Funny how a bot suddenly responds publicly after almost 3 months of ignoring my messages. Oh wait, there was that one reply aside from the automatic ‘we’re sorry we’re looking into this’. But no, offering 15% off my next booking is not a fix. My experience was frustrating from start to finish. I initially selected a cleaner, but the app later reassigned someone else without my approval. Then, on the day of the cleaning, a third person showed up, someone who didn’t speak English or French. The originally assigned cleaner called me during the appointment only to act as an interpreter and inform me that the person sent was expecting to work 6 hours, although I had booked just 3 to clean 2 rooms. Despite trying to make it work using ChatGPT to translate, the language barrier and the cleaner’s extremely slow pace made things difficult. After spending half the time on a small, clean bathroom, I had to intervene and redirect her to the kitchen. In the end, only three kitchen cabinets were cleaned, and 80% of the bathroom. To make matters worse, the app now shows the booking as six hours under the name of the cleaner who never came, and I’m being asked to review her. Lack of transparency, poor communication and unexpected substitutions made this a disappointing first and of course last experience with this company ### 1/5 — No competence whatsoever *2025-09-12, version 2.4.8* The app looks useful, but the cleaners themselves are useless and barely use it. They don’t follow checklists, don’t track their time, but worst of all they simply don’t know how to clean. I’ve tried a half dozen times and all but one was a near-disaster I had to completely redo. Avoid this like the plague. It’s total incompetence masquerading as an app, without anything useful behind it. ### 1/5 — Terrible *2025-07-10* 0/3 on cleanings. Somehow I gave them 3 chances and all 3 chances no one showed up. I had to book it in traffic to center city to clean my airbnb myself last second when I realized no one was going to show up. I would have been better off at least planning to go down instead of being surprised. I still got charged for all 3 by the way. I would rate 0 stars if I could. Pretty sure this whole thing is a scam. **Developer response:** Hi Seabass, this doesn’t sound right. Please reach out to support@cleanster.com, and we’ll be happy to assist you further. Thanks, ### 1/5 — My first and last experience *2025-07-05, version 2.4.2* My experience was frustrating from start to finish. I initially selected a cleaner, but the app later reassigned someone else without my approval. Then, on the day of the cleaning, a third person showed up, someone who didn’t speak English or French. The originally assigned cleaner called me during the appointment only to act as an interpreter and inform me that the person sent was expecting to work 6 hours, although I had booked just 3 to clean 2 rooms. Despite trying to make it work using ChatGPT to translate, the language barrier and the cleaner’s extremely slow pace made things difficult. After spending half the time on a small, clean bathroom, I had to intervene and redirect her to the kitchen. In the end, only three kitchen cabinets were cleaned, and 80% of the bathroom. To make matters worse, the app now shows the booking as six hours under the name of the cleaner who never came, and I’m being asked to review her. Lack of transparency, poor communication and unexpected substitutions made this a disappointing first and of course last experience with this company ### 1/5 — They charge your credit, cleaner doesn’t show up, but won’t refund *2025-06-29, version 2.4.0* Avoid this app at all cost. Custoemr service is worst if its kind, they take no responsibility for cleaner who doesn’t show up and refuse to refund ### 1/5 — (737) 275-4561 *2025-05-26, version 2.3.4* False contact info ### 1/5 — Very disappointed , don’t think about using them at all *2025-05-11, version 2.3.1* My first booking, charged my card one day before, no show, no com, no customer support . Yes, they do require upfront payment, but they don’t even care to reply when no one shows, and they happily block your next booking with paywall ### 1/5 — They don't pay their workers *2025-05-10* hi everyone. Please do your research on this company before you patronize them. They will take your money and send a cleaner out to work but wont pay the cleaner. Dispute the horrible reviews from customers below you will also see that they are just as bad with their communication and problem resolution on the back end. This is America and these actions are unacceptable. The company is basically scamming on both sides! Good luck getting a refund if something goes wrong with your cleaning. And good luck getting a response too. If they don't pay their cleaners for months how do you think you will be treated in your home. Do Not Use This Company!!! **Developer response:** Hi Sacramento86, We’re very sorry to hear about your experience and understand your concerns. At Cleanster, we take the well-being of our cleaners seriously. Cleaners are paid nightly for completed jobs, and we have clear processes to ensure payment provided the job is completed and verified. If there are cases where a cleaner hasn’t been paid, it’s typically due to missing verification, account setup issues, or job disputes that we work hard to resolve quickly and fairly. We never intend to leave anyone without support, and we are actively improving our communication channels to ensure issues are addressed in a timely manner. Your feedback highlights the need for us to do better, and we appreciate you bringing this to our attention. Please contact us directly at support@cleanster.com or via WhatsApp at +1 (737) 275-4561 so we can look into this case and resolve it properly. Thank you, The Cleanster Team ### 1/5 — Do not download this app *2025-04-30, version 2.3.1* I tried using Cleanster but since I wasn’t able to confirm that the person I had booked could come (I couldn’t chat with them and when I messaged the Cleanster team they didn’t reply for a couple of hours), I decided to cancel the work. We’re now over a month later and they still haven’t reimburse me! I messaged them a couple of times, they keep on apologizing saying someone will reach out…but then nothing! So save yourself some trouble/ money and avoid this scam! ### 4/5 — Stephanie *2025-04-11, version 2.2.8* Stephanie was wonderful! Everything was perfect ## Most critical reviews (10 lowest-rated) ### 1/5 — Trash services *2026-07-29* If I could give them a negative stars I would I wouldn’t recommend anyone using this platform for a side hustle nor would I recommend anyone using them for a cleaning service every time I went to someone’s house they were complaining about the way. The platform works in the fact that customer service is not helpful at all . They are sending people out on canceled jobs and given out wrong times for people to show up. I worked for them and I’ve done an amazing job just for them to not pay me my money in months. ### 1/5 — App is a scam *2026-06-30, version 2.7.9* Booked a cleaner, did not come, rescheduled, did not show up again. When asking for a refund, the chat never answers. ### 1/5 — Refund *2026-06-06, version 2.7.6* No cleaner available. I scheduled my day at noon so that I could run my errands and CLEANSTER’s kept saying the cleaners had cancelled so it was approximately 3 pm and couldn’t have it done. I requested refund but no answer or call back. I will never use CLEANSTER’s again! I still want my refund. ### 1/5 — They don’t pay cleaners *2026-05-19, version 2.7.4* I did 2 cleaning jobs in January and it’s been almost 4 months and I’m still yet to get my payment, they keep saying it’s in transits and th billing team is working on it. In app they promised something like 2 weeks but it’s been 16 weeks and still yet no payment. Funny enough they keep sending more cleaning jobs my way despite not paying me for the clean I did in January like… bruh ### 1/5 — Worst ever *2026-05-02, version 2.7.3* Two days and two cleaners never showed up and trying to get my money back is a nightmare . I am having to go through the better business . Completely fraud and scam . ### 1/5 — THEY DO NOT PAY THIER CLEANERS! *2026-04-04* I do not recommend working for Cleanster if you value transparency, fairness, and getting paid for the work you complete. My experience with this company has been extremely frustrating and disappointing. One of the biggest issues is their failure to follow their own policies and procedures when it comes to paying cleaners. Jobs are completed as required, often to a high standard, yet payments are delayed for long periods—or worse, never received at all. Reaching out for support or clarification leads to vague responses, runarounds, or no response at all. There is also a clear lack of accountability. Cleaners are expected to meet strict expectations, show up on time, and complete detailed work, but the company does not hold itself to the same standard when it comes to honoring payment timelines. This creates a one-sided working relationship where the worker carries all the responsibility and risk. Another concern is the inconsistency in how issues are handled. Policies seem to be applied selectively, and there is little to no protection for cleaners when disputes arise. Even after providing proof of completed work, getting resolution can feel nearly impossible. Overall, this is not a reliable platform for anyone looking to earn steady income. Until Cleanster improves its payment practices, communication, and accountability, I would strongly advise others to think twice before working with them. ### 1/5 — Cleaners never get paid for any jobs they do!!! *2026-03-31* First of all, I wanna say CleansterPro is an absolute joke and you’ll be a fool if anyone starts cleaning for this company! First of all I was sent to the wrong address for a clean i accepted to do by the CleansterPro and the address was changed and they knew the new address but still sent me to the wrong address which is 48 minutes away from the address I was supposed to be at,, OK after all that I still went and clean these people‘s house and it took me four hours and still yet to be paid and this has been over a month ago. I can’t get no one on the phone. I can’t talk to nobody. It is an absolute nightmare and I will never do anything else for this company and I hope anybody else wouldn’t either because I’m telling you, it will be a nightmare for y’all to. ### 1/5 — Scam company *2026-03-26, version 2.7.0* I own UClean you can find my company on Instagram @UCleanAtl This company hired me to clean their properties and is not paying any of the contractors sent out to clean any of their properties! They do not answer phone calls nor emails. They send us out to jobs, make sure the place is very clean, then after they have confirmed the place is clean they ignore you. Do not and I repeat do not hire them as this is a scam company!!!! ### 1/5 — DON'T HIRE THIS SERVICE , THEY DON'T PAY THE CLEANERS *2026-03-25, version 2.7.0* This is the worst platform to hire cleaning services. They undervalue the cleaner time, and I don't pay for their cleanings. Do not support this type of business. ### 1/5 — Don’t hire!!! *2026-02-15, version 2.6.5* This company does not pay its workers, that’s why the cleaners never show up!!! They do not respond to the workers AT ALL!!! But are quick to send them jobs!!! I have not been paid in over 3 months after I went to do a service, DO NOT HIRE THIS company they DO NOT PAY THE CLEANERS!!! I’m suing the company!!! ## Most praised reviews (10 highest-rated) ### 5/5 — Great App *2026-07-05, version 2.8.0* I really like your App ### 5/5 — L’employé ne se présente pas *2026-05-30, version 2.7.5* La compagnie me facture pareil ### 5/5 — They are thieves! *2026-05-05, version 2.7.4* Stole my money ### 5/5 — Wow *2025-03-25, version 2.2.6* It makes a huge difference! Thank you so much ### 5/5 — Awesome App *2025-01-25, version 2.2.3* My Cleaner Nancy was amazing. ### 5/5 — Time saver *2024-06-15* This is a real time saver. I was so tired of managing cleaning and getting someone to come on time. It was always a double trouble to ensure that someone will come before the guests. You definitely don’t want your cleaner to do in front of your customers. With Cleanster it is all automated now. I almost forgot that this issue existed. I just connected it to my AirBnb and it tracks all checkouts automatically. Why I didn’t know this service before. It could save me a tons of reviews and paying extras to clean it on time. **Developer response:** Hi Tony Siemens, Thank you so much for your kind words! We’re thrilled to hear that Cleanster has helped simplify your Airbnb operations and saved you both time and stress. Automating cleanings through the iCal connection really is a game changer — and we’re so glad you’re benefiting from it. We’re here to keep making your hosting experience smoother and more reliable. If you ever need anything or want to explore more features, feel free to reach out via WhatsApp at +1 (737) 275-4561 or support@cleanster.com. Thanks again for being part of the Cleanster community! — Cleanster Team ### 5/5 — Top notch job *2024-05-11, version 2.0.4* Had Neba clean my house today. Did a great job! ### 5/5 — BEST CELANING APP *2023-07-05, version 1.6.8* I was using CLEAnSTR for almost one year now and it’s really perfect from the process to book to the cleaning to the customer service m. All is perfect. I highly recommend ### 5/5 — Amazing voice memo like WhatsApp *2023-06-22* The app's ability to upload videos and photos is incredibly useful. I can show the cleaners exactly how I want my property to be cleaned, ensuring they understand my expectations perfectly. Additionally, the app's automatic translation feature is a huge bonus, as it allows me to communicate easily with cleaners who speak different languages.   ​ ### 5/5 — Easy to use *2023-06-03, version 1.6.3* We had a hard time finding a cleaner and we’re very happy with the results so far. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-25.*