# ClearCaptions Mobile — user reviews > 78 indexed App Store user reviews of ClearCaptions Mobile by ClearCaptions, LLC, rated 4.40/5 from 1,847 ratings. - Source: https://appshunter.io/ios/app/clearcaptions-mobile/id1389230518/reviews - App overview in markdown: https://appshunter.io/ios/app/clearcaptions-mobile/id1389230518.md - Rating breakdown: 5★ 1,334 · 4★ 204 · 3★ 89 · 2★ 68 · 1★ 152 ## What do users think of ClearCaptions Mobile? Overall sentiment: mixed **Pros** - 🙌 Helpful for hearing-impaired users - 👍 Improves phone accessibility - 💯 Life-changing service - 🤝 Great customer support **Cons** - 🐛 Unreliable call quality and connectivity - ⏱️ Delayed captions and transcription - 🤖 Inaccurate automated transcription - 🔒 Privacy concerns with caller ID **Commonly reported bugs** - Frequent app crashes - Missed calls and voicemails - Issues with password recovery **Most requested features** - Ability to save call transcripts - Improved compatibility with other devices - More language support for transcription ## Newest reviews (10 of 78) ### 2/5 — Home phone *2025-12-28, version 3.1* How can I start back getting these calls back on the phone instead though this app I rather receive calls on the clear caption phone provided to me ### 4/5 — Calption delayed *2024-05-29, version 3.1* Caption bit delay ### 2/5 — I am a Medical Doctor *2024-05-25, version 3.1* It is very unstable communication. ### 5/5 — CC *2023-10-24, version 3.0.0* I have awlways loved CC, but now am getting complaints that callers can not hear me. Other wise good. ### 5/5 — Clear Captions *2023-09-17, version 3.0.0* Making my life so much easier!! Thank You so much for this incredible service.👍👏👏👏👏 ### 1/5 — Not great *2023-05-25, version 2.4.2.2825* I love the fact that this service is available, but I noticed that if I miss a call the system doesn’t tell me I had a missed call. I received a call from an old friend and the call some of the messages was captured. I did screen spots and a lot was missed. I never hear back from this old friend and found out he die a few days later. My service at the house is not the best, so I contributed some of this to ATT. Your software should should pick up most of what is being said and should tell me when I have a missed call. There is something else I have hearing aid and before I got your system, it would tell me that I am getting a call. I also have a Ring doorbell. I would be told that I have someone at my door but since I got your system these features are not working. It is my wife that tell me that someone is at the door. ### 5/5 — The best service *2023-03-27, version 2.4.2.2825* Wonderful have waited half my life for this service. Being hearing impaired have not been able to have a telephone conversation in long time. ### 2/5 — Good But Not Perfect *2023-02-02, version 2.4.2.2825* Customer service needs improvement. Response rate is poor when service problems arise. ### 1/5 — Always breaking up, captioner always unavailable *2022-12-02, version 2.4.2.2825* Very unreliable app. Call is always breaking up. My actual phone service is clear but this one isn’t. I also often always get the error about “captioner temporarily unavailable. Retrying…” but it never retries to get captioning on. As someone with a bilateral sensorineural severe to profound hearing loss, I rely on captioning and this app has been unreliable for 2+ years. I keep it up to date and install and reinstall and everything! ### 3/5 — More options needed *2022-11-30, version 2.4.2.2825* I have android phones and tablets, a landline in addition to my iPhone. I would love to see an app for clear captions in the Google via and the Google Play Store As well as on Amazon, watches ## Most critical reviews (10 lowest-rated) ### 1/5 — Mobile app *2026-07-16, version 3.1* It constantly worked poorly or not at, I finally deleted it. ### 1/5 — Scammers are calling my line *2026-04-02, version 3.1* Is there a way to black them ### 1/5 — Worthless nonsense even if it’s free *2025-11-08, version 3.1* There are multiple FCC authorized providers of free captioning services. I chose this one originally because it was the least intrusive to my privacy. I should have done more research. Their setup and password recovery systems are entirely call based (which is odd for a company dedicated to ensure people who can’t hear have access to phones). They voicemail setup is entirely audio, as opposed to the system that Apple and presumably Google have been using on their phone apps for decades now. The app has an option for password recovery, but it doesn’t work. As stated previously that all has to be done over the phone. As a user, I knew more about the call forwarding process than tech support. Finally, they couldn’t understand or resolve why calls suddenly stopped coming through to me. I was willing to work with them right up until the moment I discovered they were “stealing” my voicemail messages. I had that happen to me before…I WON’T let it happen again! Even free this software if not worth it! ### 1/5 — Rings to vm *2025-07-25, version 3.1* Clear captions phone rings strait to voicemail. or it rings to my cell phone. uninstalled the app. now it just goes strait to voicmail. missed call dot. just aggravated and annoyed at this point. ### 1/5 — Not working at all ever. *2025-05-05, version 3.1* Not working it’s terrible! ### 1/5 — owner of phone *2025-01-07, version 3.1* no service on iphone for a month that’s terrible ### 1/5 — Outdated technology. Not real time *2024-04-22, version 3.1* 3-4 second lag which is horrible trying to get a job. Cannot understand heavy accents. Use MS Teams or Zoom with captions that are real time and translate individuals with accents perfectly ### 1/5 — Bad *2024-01-05, version 3.1* Never works right.Maybe a landline would work better than my cell phone. ### 1/5 — Crashes *2023-11-10, version 3.0.0* I’ve had the app for some time but couldn’t remember the password so I clicked the password reset put in my email clicked “ retrieve “ and the app crashes 🙄 I qualify for the app as well as other deaf services so I had the app legally Not sure why the app crashes when I try to retrieve the password ?? So it gets a 1 ⭐️ rating ### 1/5 — Signs out constantly *2023-10-25, version 3.0.0* Not sure what’s been going on with the app but for the last few months the app will constantly sign me out on its own, which makes this extremely difficult to answer an incoming call. By the time I try to sign in, I’ve already missed the call. Anyway to fix this issue? ## Most praised reviews (10 highest-rated) ### 5/5 — Thank You *2026-07-21, version 3.1* Clear Captions saved my life. Feels awesome to hear my grandkids and everyone around me. I’ll give you 300%thank you for your service ### 5/5 — Mobile app *2025-09-06, version 3.1* Thank you for developing the app. This is not meant to be a negative, but rather to let the app developer know of an issue. It was working wonderfully until an iPhone update. I decided to delete and reinstall the app but did not remember password. If you tap on forgot password and enter your email address it crashes. Hopefully that is something they can overcome in the next update. ### 5/5 — Essential Service *2025-08-19, version 3.1* After my stroke, I was able to read & speak normally but I was unable to understand what people said on the phone, TV & Radio because of a receptive language aphasia disability. ClearCaptions allows me to call people and receive calls because I can read the transcription of the conversation. Life saving device. I highly Recommend Clear Captions to people that cannot understand conversations. ### 5/5 — Great service *2025-04-12, version 3.1* I had a long talk with my friend! The size of the font is Larry enough to read . Thanks for the service. ### 5/5 — Clear Captions *2024-12-08, version 3.1* Captions on my cell phone has made my life so much easier. I can now understand what people are saying. ### 5/5 — Great app *2024-11-26, version 3.1* Very helpful when my hearing aids are in another room. ### 5/5 — My phone *2024-09-18, version 3.1* The whole process was the easiest thing I’ve ever done. Guy signed up and a man came and showed me every detail of the phone. Set everything up for me. He was superb!!! The phone is so easy to use!! I’m so very happy. He even cashed the day ahead to confirm. Love it!! Thank you so much!! I’m totally blessed!!! ### 5/5 — Review *2024-08-24, version 3.1* Ann Zeiss, I am loving it, but having problems. I can’t pick up my cell phone and call out from there. It seems to be connected now through my ClearCaptions phone. I am also having difficulty sending out texts. 🤔 ### 5/5 — Support *2023-12-09, version 3.1* What wonderful service for those who are in need of it I highly recommend***** ### 5/5 — My Savior in Noisy Situations *2023-11-17, version 3.0.0* This app on my cellphone can be lifesaving in an emergency situation. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-30.*