# ClearToken App — user reviews > 130 indexed App Store user reviews of ClearToken App by Clancy Systems, Inc, rated 2.10/5 from 314 ratings. - Source: https://appshunter.io/ios/app/cleartoken-app/id1006782841/reviews - App overview in markdown: https://appshunter.io/ios/app/cleartoken-app/id1006782841.md - Rating breakdown: 5★ 72 · 4★ 14 · 3★ 4 · 2★ 9 · 1★ 215 ## What do users think of ClearToken App? Overall sentiment: negative **Pros** - ⭐ Prompt customer service - 💳 Convenient payment options - 📱 Easy to use app **Cons** - 🐛 Frequent connection issues - 💰 Minimum balance requirement - 💸 Overcharging and lack of refunds - 🔍 Poor user interface and user experience - ⚠️ Unreliable and glitchy app **Commonly reported bugs** - App crashes on launch - Machines not registering payments - Incorrect charge amounts **Most requested features** - Ability to add exact amount needed - Improved notification system - Better integration with laundry machines ## Newest reviews (16 of 130) ### 1/5 — Crapp *2025-10-23, version 1.809* Can’t even get started it won’t verify my device. Support is nonexistent. ### 1/5 — Scammed *2025-10-14, version 1.809* Cost of 1 load (soap, washer, dryer) = $10.50. But must load money onto the app in $10 increments, so they take almost 100% profit- greedy people. I will avoid them, now that I know ### 1/5 — Fraud *2025-09-25, version 1.809* This app is a straight up fraud. You deposit money onto your account to use to pay for laundry machines. The company then makes monthly withdrawals from your account with no explanation. They just take money from your account with no notice or agreement. Nowhere does it say there is any kind of fee or payment required. It also “fails to connect” with laundry machines all the time, after you pay. So you’re forced to pay multiple times until it works, and then you never get the money that didn’t go through back. So for every $20 you deposit in your account, maybe $10 goes to actually paying for laundry and they steal the rest. ### 1/5 — Horrendous customer service *2025-09-20, version 1.809* Setting aside that the app’s front end design looks like it’s from 1998 and the UI is barely functioning, the back end code is equally faulty - and if you call ClearToken for help you’ll be met with hostility. ### 1/5 — Not working *2025-09-14, version 1.809* Today we were doing laundry, the app stopped working when it was time to use dryers. I stood there for an hour trying to connect it, still didn’t work. The most stupid app ### 1/5 — Server down all day *2025-09-14, version 1.809* HELLO? NETWORK ENGINEER?? I HAVE TO GO TO WORK MONDAY HELLOOOOOOOOOOOOOOO. WOW ### 1/5 — Insanely bad *2025-09-14, version 1.809* I’ve lived in two complexes that used this app. Both times it has been ridiculously difficult. I work in tech and if one of my coworkers made an app like this I would tell them to quit their job. I wouldn’t say it out loud but I would quietly hope they got hit by a car. It’s like they made this app in 2011 and never updated it. It will not connect to the server with data sometimes, so I have to stand halfway between the laundry room and my apartment to connect to the machines and the server at the same time. If it can’t connect to the server, you cannot view any of the menu options in the app, which makes troubleshooting impossible. ### 1/5 — Washers *2025-09-14, version 1.809* This app has been a pain to deal with, and why do amenities use this!? It’s so annoying when the app doesn’t work it’s been like this for months now, I had no issues at first but now it won’t load when I need it to and it seems so outdated. Someone please maintenance this app! Idk This is my 3rd attempt at trying to wash this week and I can’t get this to work. Fix it please. ### 1/5 — App does not work *2025-08-17, version 1.809* This app does not work. I added money using the online platform, which does work, and then when I went to the app to get the shower I was using to dispense water - it *conveniently* didn’t work. It’s a scam - they make sure you can put money into your account, and make sure you have very little chance of spending it. ### 1/5 — 10 dollar minimum *2025-07-10, version 1.809* Not paying $10 to wash some clothes at a hotel. ### 1/5 — Won’t send verification code *2025-06-11, version 1.808* My new apartment has these. Trying to do laundry for the first time and have to use this app. But won’t send the code. So I’m just stuck here. Everyone I’ve talked to that uses this also hates it. So awesome that I get to spend the next year dragging my laundry somewhere else to do it. ### 1/5 — This app is abysmal, forced to use it *2025-06-04, version 1.808* My apartment complex installed their system on the washers/driers in my complex and its god awful. Half the time it doesn’t connect to the devices that are <2 feet from you. Forces you to disable and reenable the setting that gives the app access to Bluetooth. And the WORST part of it?? There’s NO authentication on your account to add credit. All someone needs is your credit card and they can add whatever amount of money they want which charges your card. Why would someone abuse that? No idea but someone could/poor. ### 1/5 — Never works *2025-05-29, version 1.808* Moved into a building that uses this for laundry and at first I was excited to not use quarters but wow this app is so hard to use! It always has connection issues and sometimes takes me more than a half hour to connect to the network and the machines! Honestly, at this point quarters are less of a pain. ### 1/5 — Terrible app *2025-05-28, version 1.808* Terrible app, doesn’t connect well to the machines to do your laundry - would never use this app if I didn’t live in this apartment ### 1/5 — Owes me money *2025-04-13, version 1.806* Dryer accepts app full payment but displays half the time, forcing you to pay the full amount twice. Starts at 24 minutes, not the 50 minutes, then goes to 99 after you pay twice. Not only did you raise rates but your app now doesn’t work. Make this make sense please. I have never heard back from support in 3 years and I don’t expect to this time either. Perhaps the laundromat is my best option. Also if the app loses connection, it keeps the money. ### 1/5 — Blatant scam *2025-03-24, version 1.806* You need $3 of laundry and this app will hold you hostage for $10. I’m impressed by how blatant these laundry app scams are. Apple should ban this scam from the App Store. ## Most critical reviews (10 lowest-rated) ### 1/5 — Pointless Doesn’t work *2026-06-05, version 1.811* The doesn’t send the verification code so it won’t work. ### 1/5 — Fraud *2026-05-02, version 1.811* 1 Star Every week I leave a dollar on the CLEAR token app so I can use it next time, and every single time I come back it’s gone. Money just disappears with no clear explanation. It feels misleading and unreliable when you expect your balance to stay there and it doesn’t. A token app should be simple: if I leave money on it, it should still be there when I return. Instead it feels like I’m constantly paying into a void. Fix the disappearing balance issue and be transparent about where users’ money is going. ### 1/5 — Terrible app *2026-02-07, version 1.809* The customer support on this app is next to nothing. I’ve left multiple messages through text and the website asking for support. I have a new phone with a new number and there is no way to create a new account and therefore transfer the funds. I have to keep using the old phone I have, which I really need to get rid of but can’t because it’s the only way I can do laundry at this apartment. I am really frustrated with ClearToken. ### 1/5 — Glitchy and slow *2026-01-30, version 1.809* Incredibly glitchy and slow. Frustrating when this app is required to just do laundry. ### 1/5 — Unreliable and expensive *2026-01-18, version 1.809* When it works it’s fine. But there will be a time when it processes your payment but errors out, and you never get refunded. Email them to get your money back - you may or may not. UI sucks, sometimes it doesn’t connect to machines, most times it does. ### 1/5 — Less Than 1 Star *2025-11-30, version 1.809* It’s not applicable with iPhones. I downloaded the app. Added money, bought $6 laundry soap and it doesn’t work. Restarted my phone like the instructions suggest. Turned my wifi and Bluetooth on and off multiple times. It’s the largest version and here we are without clean laundry. I carted a whole basket down for no reason. ### 1/5 — Super glitchy *2025-11-09, version 1.809* Super glitchy app. Connections issues often and my token/money get taken when machines don’t start. Avoid this app if you can. ### 1/5 — Forced to add 10$ *2025-11-08, version 1.809* They force you to add money in increments of $10, but I will only need to do laundry here once so kind of a ripoff. Their whole ui screams scam. ### 1/5 — Awful *2025-11-02, version 1.809* Doesn’t send verification code so can’t use the machines. Waste of time ### 1/5 — DO NOT USE!!!!!! I KNOW MY COMMENT IS LONG BUT PLEASE READ!!! Hope to save you a headache!! *2025-10-25, version 1.809* I am very easy to get along with and understand that things happen. But I have been using this for sometime now and doing it for a friend and he pays me via cash app and then I take that Cash App money and put it into the ClearToken account. To make a longer story short I had originally called Cash App to see what was going on because it shows ClearToken has that money pending since Monday. The man that I talked to at CT about it kept interrupting me and would not let me explain to him what was going in. And took no blame and put it all off on Cash App and said that I wouldn’t use them in he were me. Well from the looks of the reviews on here, ClearToken is the problem. From now on, I am only using quarters. I hope that guy was not the owner because that was the worst Customer Service I think I have ever had. And I’ve been working in Customer Service for 30 years and I would never speak to somebody the way he spoke to me. Extremely rude and wouldn’t even shut up for five minutes to let me talk. Definitely do not use them. ## Most praised reviews (10 highest-rated) ### 5/5 — Works for us *2026-06-08, version 1.811* I’m not sure if our apartment complex lucked out, but the app works great for us here in this small complex. It tells me when it’s ready, whatever $$ is left over - it’s there, and it’s connected every time. Based on the reviews, I was super worried. However, many ppl in the complex use our small laundromat here. Price is great, mamas happy. ### 5/5 — Worked great! *2026-04-19, version 1.811* I like how it will tell you when your load is done. Very convenient. And I feel like the price for doing laundry was very good. ### 5/5 — Prompt Response and Follow up *2025-07-03, version 1.809* I had trouble with a machine in my hotel and honestly had no expectations in this situation that either vendor would be able or helpful. Because neither are in charge of onsite management and no one deals with service issues anymore …along with comes Mike refunding my money within 12 hours (it was an after hours request) and a very helpful and thoughtful response. Thank you sir. Great job. ### 5/5 — Great customer support *2025-03-05, version 1.806* Easy to get refunds when machines malfunction. App does what it needs to do 🫡 ### 5/5 — Great! *2025-02-28, version 1.806* It worked great, I was charged twice and notified them, they promptly provided a refund. It worked great so handy! ### 5/5 — Fantastic App!! *2023-09-15, version 1.802* I’ve been using the Clear Token app for over 5 years and have made a lot of money with it, as has my team members who also use it in their businesses. No problems at all. Stan and the company are very supportive and professional. Best app of it’s kind, hands down! ### 5/5 — Excellent customer service *2022-07-16, version 1.800* While traveling downloaded app in a hotel to purchase guest laundry services. Laundry machines were broken and email to app CS explaining inability to use my funds was promptly addressed and I was not charged. Very quick response. ### 5/5 — Easy to use *2021-05-27, version 1.787* App is simple and easy to use. Had a refund question and received a prompt, helpful reply from the customer service team ### 5/5 — Great service *2021-05-23, version 1.787* I messaged ClearToken to let them know that the washer didn’t rinse my clothes and I had to rewatch two loads. Wishing 24 hrs a representative contacted me and reimbursed me for 3 loads! Very happy with this service! ### 5/5 — Great customer service *2021-05-21, version 1.785* Do not hesitate using this app. I started a new job a few days before they moved to a new location. They had this app for the snack machines in the break room. But not in the new location ( no fault to ClearToken)They refunded my unused funds right away. Good to know there is live people behind this service. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-22.*