# Cleartrip Flights, Hotels, Bus — user reviews > 158 indexed App Store user reviews of Cleartrip Flights, Hotels, Bus by Cleartrip, rated 4.40/5 from 3,727 ratings. - Source: https://appshunter.io/ios/app/cleartrip-flights-hotels-bus/id531324961/reviews - App overview in markdown: https://appshunter.io/ios/app/cleartrip-flights-hotels-bus/id531324961.md - Rating breakdown: 5★ 2,745 · 4★ 467 · 3★ 205 · 2★ 66 · 1★ 244 ## What do users think of Cleartrip Flights, Hotels, Bus? Overall sentiment: negative **Pros** - 👍 Easy to use - 🚀 Efficient booking process - 💰 Good prices and discounts - ✨ Smooth user experience **Cons** - 🐛 Bugs and glitches - 🚫 Poor customer service - 💸 Deceptive pricing and hidden fees - 🤖 Unresponsive and unhelpful chatbots **Commonly reported bugs** - Booking errors and payment issues - Inability to modify or cancel bookings - Incorrect or outdated flight/hotel information - App crashes and performance issues **Most requested features** - Improved refund and cancellation policies - Better integration with airline/hotel websites - More transparent pricing and fees - Enhanced customer support channels ## Newest reviews (16 of 158) ### 2/5 — Poor Customer Service *2025-09-28, version 25.9.1* Extremely disappointed as 2 CSR never bothered to call Park Avenue hotel and the change the dates requested due to my error. Anjalee never bothered to change neither fid another CSR What is the point of having CSR Best is to replace with AI if your CSR can’t do their jobs. Several times the hotel as well informed me Calling was of No use Time wasted and stressed caused due to uncertainty by the CSR ### 1/5 — Did a scam!! *2025-08-18, version 25.7.0* I booked a hotel for my father. The location, the name and the contact details of the hotel were all wrong. Tried to reach the contact support and no help was provided and even mailed cleartrip regarding this issue and still got no reply from them. If you guys want to keep your money safe then i think makemytrip is a better option. ### 1/5 — Deficiency in Service( No help given during distress) *2025-05-12* I was extremely disappointed with my experience using Cleartrip. After my flight was cancelled, I requested a refund over a month ago and still haven’t received my money back despite multiple follow-ups. Their customer service has been frustratingly unresponsive, with representatives making empty promises about processing my refund “within a few days” every time I contact them. The lack of transparency about their refund process is completely unacceptable. What’s particularly infuriating is that according to their own policy, refunds should be processed within 7-10 business days. It’s now been over 30 days, and I’m still waiting. I’ve wasted countless hours on calls and emails trying to get updates. The stress and financial inconvenience this has caused me is significant. I would strongly caution anyone considering using Cleartrip for their travel needs. Their post-booking service is abysmal, and they clearly don’t value their customers once they’ve taken your money. There are far more reliable travel agencies available that actually honor their commitments to customers.​​​​​​​​​​​​​​​​ **Developer response:** Please reach out to us at +91 9595333333, or alternatively, you can share your concern at wecare@cleartrip.com, and we'll assist you further with a prompt and effective resolution. ~Mohini ### 2/5 — Untrustworthy Platform with No Feedback Mechanis *2025-03-26, version 25.3.4* I had a very disappointing experience with this platform. The most alarming issue is that they don’t allow users to rate or leave feedback after their trip. This is a major red flag for transparency and accountability. How can a platform claim to care about user experience when it shuts down the basic right to share honest feedback? ### 1/5 — Sneha Prabhu *2025-02-13, version 25.1.8* Had booked hotel with them on Jan 12, 2025 , and paid money through net banking the hotel was not booked and they did refund my money. They mentioned they didn’t receive money when was withdrawn.Bunch of thieves please do no book with them ### 1/5 — Not able to select seat *2025-02-11, version 25.1.8* I booked a ticket from RDU to HYD through Cleartrip , and that is my mistake 1) DOB is wrongly showing, I checked with customer care, they said it may be technical issue sometime is shows +1 or -1 days to actual DOB I don’t know how 2) Not allowed to select seat, since my trip is connecting flights am not allowed to select seat Is that true? How other apps allowing ### 1/5 — Worst customer service and totally unprofessional company *2025-02-09, version 25.1.8* It’s a bunch of losers running a totally unprofessional and dishonest business. I booked a flight through them which they cancelled after 12 hours and are now saying that the money has will be refunded in 8-10 business days. Tried to contact customer care who very totally unhelpful and lacked basic understanding and empathy. Grossly understaffed and poorly managed company. ### 1/5 — If you wish to get harassed book via this app. *2025-01-20* Cleartrip is the most troublesome platform for booking airline tickets, particularly international trips. There is so much disparity on this site. The customer service representatives are unaware of anything; they are not trained to speak with customers; the Cleartrip website does not save names completely, which caused me to book my international flights without a middle name; and after booking within 10 minutes, I realized I had called them to correct the ticket, and they are asking me to book again, claiming that only the convenience fee and booking fee will be deleted. They are like air India takes convenience fees, we don't charge them, and when I called Air India on the same day, they requested me to notify the third party. No respond since many days from the team. So many complaints online ..!! How come this app is rated 4.4 .. all fake reviews I guess. **Developer response:** Please send your concern to wecare@cleartrip.com, and we will assist you further. ~Mohini ### 2/5 — Untrustworthy Platform with No Feedback Mechanis *2024-12-13* I had a very disappointing experience with this platform. The most alarming issue is that they don’t allow users to rate or leave feedback after their trip. This is a major red flag for transparency and accountability. How can a platform claim to care about user experience when it shuts down the basic right to share honest feedback? **Developer response:** Please send your concern to wecare@cleartrip.com, and we will assist you further. ~Mohini ### 1/5 — NO FLIGHT REFUND SINCE ONE YEAR! *2024-10-29* I downloaded Cleartrip thinking its owned by a reputed company “flipkart” what could go wrong, boy was I wrong! I booked a flight from Delhi to Bangalore in May of 2023 of Goair/ Gofirst airlines, at a point where it had not filed bankruptcy, anyways I booked the flight a month prior because it was comparatively cheaper. Only to find later that the company is bankrupt and not offering flights. My specific flight was cancelled BY Cleartrip at the day of flight itself, with a promise of full refund which I have yet to receive even after 1 and a half years of waiting. I have had multiple I mean multiple conversations with the customer care only to come to a conclusion that the company that has filed for bankruptcy is responsible and shall provide the refund through an official court process! The first few times I accepted their excuses, but then I demanded they take responsibility, when refund payment exceeded their pre posed deadline, for the refund as they had posted the opening for the flight status knowing ahead of time that the flights were not available. No! They just passed on the blame, and promised multiple times that my refund is in process and my issues have been highlighted in their system and blah blah blah! Im sick and tired now. I NEED MY MONEY BACK WITH THE INTEREST OF INFLATION + MARKET + SUFFERING CAUSED. Its not about the amount, it’s about justice + suffering caused! I STRONGLY recommend anyone and everyone to not use this application, be mindful. If this can happen to me, it can happen to you. ### 1/5 — Do not book hotels or flights from this app *2024-10-03* This app/portal is not well-regarded in the hotel industry. I made a reservation for the 4th of October at the Ruturaj Regency Dhule (a three-star property), but they simply refused to give me a room because I booked through this website (cleartrip). After reserving through the internet, I called the hotel to see if they had received the booking, as I am traveling with my parents. However, the hotel merely stated that they had received the booking but had rejected it and told Cleartrip of this. I have not received any correspondence from Cleartrip. And their customer care crew (Komal)is so poor that every time they take 2 hours to reply and when I phone them, they simply say, "Sorry, we can't do anything because of a site glitch; we can only refund the amount." All the rooms are booked now in similar properties in that area and few are available but for those prices are now on the higher side(almost double), and at the last movement , where am I supposed to take my senior citizen parents. Do not fall into the trap of cheap prices. It’s better to book room and flight from other competitors at little higher price. I would have simply given 0 stars but that option is not available. #uninstalling this app. ### 1/5 — Their malpractice has us worried! *2024-09-29, version 24.9.1* I booked an adult+infant seat for an international trip through Cleartrip for AirIndia. They gave the PNR and e-ticket and all. When we tried to access booking details, the infant’s ticket was not associated with the PNR. Only showed adult. Airline said it is an issue with Cleartrip. My infant’s ticket did not have a PNR but thankfully they could see their name in the passenger list. Consequently we could not select bassinet seat or infant meal. After 10 days of daily follow up, Cleartrip said they made a remark on the booking that it will be resolved at airport counter while check-in Worst, we could not know if we would be able to fly or not!. The airline staff was very helpful and took a lot of efforts to correct the booking. We couldn’t get a bassinet seat but atleast were able to fly! They said, of late, cleartrip this doing this many times because they issue the adult seat first and then the infant separate to save money! Apparently, we were not the first to face this issue so they know what was to be done and fixed it. YOU CANNOT PUT US THROUGH THIS FOR SAVING MONEY! SHAME ON YOU CLEARTRIP! NEVER IN MY LIFE WILL I BOOK THROUGH YOU AGAIN! ### 1/5 — Worst customer support *2024-09-18* I had book a bus from calicut to banglore in DA Transports. The bus came with the same bus number but there is no name for the bus. When i get in the bus, my seat was already taken by someone else. When I enquired they were telling there is no seat number in the bus. As there were confusion among the passengers, we ourself changed the seats. The Drop time was 6.55 and they reach at 9.15 , The had to drop me at my drop location but they where taking some other route and the passengers insisted to drop at one station otherwise they would have went some other place. They didn’t even follow the drop locations. When I complained the support team enquired and sent a mail telling they talked to the bus operator and they denied about this. The support team was very irresponsible and couldn’t raise complaint against this. They just believed what the bus operator tells. I am not going to book again in cleartrip. ### 1/5 — Cleartrip, is clearly tripping its customers *2024-04-29* I booked a luxury ac sleeper bus ticket from CT The same ticket were available in CT at 30 pc discount a week later. When I requested them for a cancellation or refund they said we only provide platform nothing else and this is the clause i was sent on email. The amenities, services, routes, fares, schedule, bus type, seat availability and any other details pertaining to the bus service are provided by the respective bus operator and Cleartrip has no control over such information provided by the bus operator. So Guys wake up; even tickets booked on call by agents provide better service. They have written seats availability too so which can mean that the operator can tell you sorry seat not available and CT will not do squat about it. Or route for that matter, they may take a completely illogical route which happened in my case and CT was still like sorry talk to operator PL GUYS avoid CT at all costs, ever since flipkart has taken over, the company is going to the Dogs!! Also CT developer Pl don't come back with lame response to connect with number ending 3333 , cz those fools know nothing. **Developer response:** Dear Dhirendra- We are sorry to hear about your experience. We request you to provide us with your Trip ID so that we can assist you further on this case. - Chandan ### 1/5 — Worst policies *2024-02-20* Worst app and worst policies that I have come across hotel booking apps. Not even recommended for one star. Due to medical emergency I have cancelled a booking and after that I have uploaded the medical documents for refund. After uploading none of the executive have contacted me about refund status. Everytime I am calling and explaining my situation to the executive from start and holding for more more time. Finally they told the documents uploaded my me was not sufficient to process refund. They were telling about policies that the doctor should be mbbs and doctor registration details should be seen under medical council. They can’t understand about my emergency and telling that i have to see their policies and take treatment accordingly. Other booking aaps will provide free cancellation till one day before check in but in this app no free cancellation till one day before check in. These are their booking policies to get profited. I got frustrated from their replies and repeatedly talking to representatives and explaining situation to everyone from first. I won’t calm down till I get refund. Make my trip is better they have free cancellation policies better and I got full refund after free cancellation time is over by listening my concern and refunded in 4 working days. Mmt has another good feature book room online and pay at hotel. Kindly update your policies by seeing other booking policies. **Developer response:** Dear Valued Customer We are sorry to hear this, don't worry we are here to help! Kindly provide us with your booking Trip ID so that we can arrange a call back immediately. ### 1/5 — I lost my ticket and the application didnt load my trip even! *2024-01-23, version 23.12.0* Bad app… never to book again ## Most critical reviews (10 lowest-rated) ### 1/5 — Clear trip can do whatever they want with no accountability *2026-08-15, version 26.8.1* I have booked my flights they didn’t have an option for middle and last name by default they let me to fill wrong details and then i told them to cancel the tickets or talk to airlines for name change option with in the time frame of given time where i can get full refunds with minimal losses i called them cancelled the tickets senior customer care representative told me we will cancel the tickets within half an hours and inform you till i received no call or email when i called them again they told me your time has been passed now you have to pay cancellation charges then i told them the case i have been waiting in call for hour none gave me clear answer and i lost money a huge amount of money so please be aware before booking if you wanna get treated like trash you can book ### 1/5 — No accountability and help with the Refund Process *2026-07-21, version 26.6.0* We booked tickets on Thai Vietjet from Ho Chi Minh City to Kolkata with a layover in Bangkok. Both the flights in our itinerary included on-vegetarian meals which were declined by the cabin crew in both the flights. The cabin crew in the first flight responded extremely rudely when we brought up this issue and in the second flight, they asked us to reach out to Thai Vietjet customer care for refund. When we reached out to Cleartrip (we booked the flights through Cleartrip) regarding this, they immediately dismissed it by asking us to communicate with Thai Vietjet directly. We purchased our tickets through Cleartrip and their nonchalance and their way of denying accountability has forced us to raise this issue with the Consumer Forum. ### 1/5 — Convenience fee theft *2026-06-12, version 25.5.2* You book a ticket and the flight gets cancelled by the airlines and when it comes to refund they only refund the main fair but not the convenience fee. Flight is cancelled by the airlines and why am I to pay convenience fee! No service then why charge the service charge….and if so charge the airlines not the customer but i guess your policy only charges the customer. Pathetic way to earn someone’s hard earned money. ### 1/5 — Worst customer support *2026-04-14* My bus was scheduled for 19:45, and I arrived at 19:30. The Cleartrip app’s live tracking failed, and by 20:10, no bus had arrived. I called the operator, who rudely told me that due to a minister's visit, the pickup point changed. He forced me to coordinate directly with a driver who didn't know the city. After being given confusing directions and treated disrespectfully, I had to take a ₹200 rickshaw to a spot 6km away, only to find the bus was actually just 1km from my original location. Cleartrip’s support was the worst part. The representative didn't even have the operator’s number and wasted an hour of my time making me explain everything while offering zero help. When I requested a refund because the operator failed to notify me of the change—as per policy—she had the audacity to ask for a formal rickshaw bill. This was a traumatic, unprofessional experience. I will never use Cleartrip again and strongly advise friends and family to stay away. Total service failure. ### 1/5 — Very Bad Experience with Booking *2025-12-19, version 25.11.0* I booked my 2 rooms in 5 star hotel in Indore but hotel gave me only one room, I complained to Clear trip executive but he wasn’t solve my Issue, he gave me an excuse like hotel gave you room after 1 hour and more but my actual time is 2 O’clock and they gave me a room at 4 O’clock. I used to book my room with Agoda and Expedia this is my first time with this site. It was really ridiculous experience with me. ### 1/5 — Such a waste experience *2025-12-16, version 25.11.0* Very bad experience even no support from Cleartrip team side when a ticket refund issue. Not recommend to anyone ### 1/5 — Urgent Request for Full Refund Due to Cleartrip App Glitch & Unfair Charges *2025-11-19* I am writing to raise a serious complaint regarding a highly disappointing experience with your app. While booking my flights, I had clearly selected my preferred onward journey flight and proceeded to the next screen. However, when I applied the “non-stop” filter for the return flight, your system automatically changed my onward journey flight without any warning or consent. This is a major design flaw and an unacceptable customer experience. No user expects the return-flight filter to silently alter the onward flight they have already confirmed. Because of this error on your platform, I unknowingly proceeded with a booking that had incorrect flight timings, which were changed by your system — not by me. Within 5 minutes of the booking, I immediately contacted your support team, yet I was still forced to pay nearly ₹5,000 in cancellation and convenience fees for a mistake entirely caused by your app glitch. This is extremely unfair, and I should not be penalized for a technical issue on Cleartrip’s end. I am requesting a full refund of the cancellation and convenience charges as this situation was not caused by my error. I trusted your platform, but this experience has caused financial loss, inconvenience, and frustration. If this issue is not resolved promptly, I will have no option but to escalate this matter further, as I have clear evidence that the app changed the flight details automatically. I genuinely hope Cleartrip will take responsibility for this mistake and issue the refund at the earliest. **Developer response:** Dear Customer, we’re sorry to hear about your experience. For us to assist you better, we request you to reach out to our contact center at 9595333333 or write to us at wecare@cleartrip.com. Our team will be glad to help resolve your concern. ### 1/5 — Worst experience ever with Cleartrip! *2025-10-16* My flight was cancelled by the airline, and I received an email about it. I went to the airline’s website to choose a Plan B, but they did not allow any changes since the booking was made through Cleartrip. I immediately called the Cleartrip helpline, but the agent first denied that the flight had been cancelled. Later, she asked if I wanted to cancel or reschedule. I requested her to check rescheduling options, but she said the server was slow and taking time. Since I was getting late for work, I told her I would do it myself through the app — she agreed and did not inform me of any policy that says using the app would lead to extra charges. When I went to the app, the “Help” section under “Flight cancelled by airline” redirected me to the flight edit page, where the only options were reschedule or cancel. I chose to reschedule — and Cleartrip ended up charging me convenience fee twice, a rescheduling fee, and also downgraded my Flexi Plan ticket to a Saver Fare, which was nearly ₹1000 cheaper than what I originally paid! When I contacted support again, they refused to take responsibility, claiming it was my fault for doing it through the app — even though there is no clear instruction or policy mentioned anywhere about what to do in case of airline-initiated cancellations. This has been the worst customer service experience ever — wrongly charged, misinformed by their own agents, and absolutely no resolution. I will think twice before booking through Cleartrip again. ### 1/5 — Lack of customer support *2025-09-14* I’ve been a Cleartrip user for several years so was really upset by my recent experience. I booked a 5 pm flight, paid a higher fare for an option that would permit a change. I then called customer support to reschedule the flight to later. I was sent a payment link of Rs 450 for the change. The change did not reflect on my booking. I was told wait 24 hours you will receive a confirmation. I had spent 40 mins on this call. The next day, since the change was still not reflected I called again. This time I was told the change was not done and my money would be returned. The day before the flight when I tried to check in the airline website showed the new flight at 8 pm. The app still showed the earlier 5 pm flight. My family who was joining me had now been booked on the 5 pm flight. Called customer support again, this time 2 hours on the call speaking with Umesh and then his supervisor. Nothing can be done they said, you were verbally informed that the change had been done. There was absolutely no acknowledgement that the app still showed the wrong flight and that in refunding my money they had acknowledged that the flight was unchanged. Am disgusted with their lack of ownership or any desire to provide an alternative. Will not be using Cleartrip again. They clearly can’t be trusted to even own up to their mistake. My app even now shows the wrong flight! ### 1/5 — Unfair Practice by Cleartrip – Extortion of Money from Customers *2025-09-03* I booked a hotel in Chennai through Cleartrip with a midnight check-in. I tried calling the hotel multiple times (~20 attempts) to inform them, but their number was not reachable. I then contacted Cleartrip, and they provided me with another number, which also did not work. When I called Cleartrip again, the representative told me to “go and check at the hotel after you land at midnight; if they have any rooms left, they will give it to you.” This essentially means they expect me to wander around Chennai at midnight looking for accommodation — which is extremely unprofessional. To make matters worse, the customer service representative informed me that Cleartrip has a policy where if you check in 4 hours late without informing (which in my case was not even possible since the hotel number was unreachable), the hotel is allowed to assign the room to someone else, while still charging the full amount under the label of a “no-show.” **Developer response:** Please send your concern to wecare@cleartrip.com, and we will assist you further. ~Mohini ## Most praised reviews (10 highest-rated) ### 5/5 — BEST APP FOR BOOKING HOTELS *2026-06-01, version 25.5.2* Looking for the cheapest hotels Clear trip is the best ever application made for bookings ### 5/5 — Afsal *2025-10-07, version 25.9.1* Ashraf ### 5/5 — Good *2025-07-29, version 25.7.0* Good ### 5/5 — Ayoob Ibrahim *2024-03-12, version 24.2.0* Very useful tnx ### 5/5 — Nice app *2023-07-18, version 23.7.0* Excellent ### 5/5 — Wide options and easy to use *2023-03-20, version 23.3.1* Very happy with Clear Trip. Have offered many options ### 5/5 — Efficient and Secure *2022-12-17, version 22.10.0* I most appreciated the secure manner at which my request for purchase of a multicity trip was handled expeditiously and without delay. Bravo ClearTrip.com ### 5/5 — Excellent *2022-11-10, version 22.10.0* 👍 ### 5/5 — Dilipshri *2022-10-17, version 22.10.0* Great Rate & Service ### 5/5 — GTR *2022-08-17, version 22.6.0* Ok good --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-03.*