# Cleco MyAccount — user reviews > 38 indexed App Store user reviews of Cleco MyAccount by Smart Energy Systems LLC, rated 4.80/5 from 10,641 ratings. - Source: https://appshunter.io/ios/app/cleco-myaccount/id1616133278/reviews - App overview in markdown: https://appshunter.io/ios/app/cleco-myaccount/id1616133278.md - Rating breakdown: 5★ 9,650 · 4★ 559 · 3★ 169 · 2★ 54 · 1★ 209 ## What do users think of Cleco MyAccount? Overall sentiment: negative **Pros** - 👍 Excellent service - 🚀 Fast service - 💡 Works better - 👍 Informative and Handy - 👍 Best app ever - 👍 App payment **Cons** - 👎 Worst website - 👎 Can't see Home bill - 👎 Totally out of hand utility costs - 👎 Password issues - 👎 Outage map is a joke - 👎 Horrible app - 👎 Horrible customer service - 👎 Rip off **Commonly reported bugs** - Password not remembered **Most requested features** - Add Face ID support - Improve outage map ## Newest reviews (12 of 38) ### 3/5 — It’s an OK app but need some improvement *2026-08-02, version 1.10* As a person who is blind, I am giving feedback from an accessibility standpoint. This app is somewhat accessible to people who use voiceover like myself. It has a few things that they can fix that would make it better but for the most part, it’s OK. I don’t hate it, but I don’t love it either. ### 3/5 — Power Flickers *2026-06-17, version 1.10* Cleco does a decent job of keeping the power on but there are too many power surges and temporary outages. ### 2/5 — Saved payment *2025-11-02, version 1.8* Every time I use app to make a payment, it will never use my saved account. It will say No saved payment. Click OK and go back and all the payment information “again”, click submit and it works. I put two payment types in payment options. Why does it never work?? What’s the purpose of saving a card and you still have to type everything single thing every time??? ### 5/5 — Best App Ever *2025-05-05, version 1.6* I love this app. It’s so convenient. I can make payments any time I need or want. I especially love the outage notifications. I never have to worry about service because restoration of service usually is around the time they estimated, if not sooner. ### 3/5 — Auto pay *2025-03-06, version 1.6* Can't get them to take out auto pay, all info is correct!!!!! ### 5/5 — Bill *2025-02-12, version 1.6* $400 + a month is highway robbery. I live alone no small kids at home. This is ridiculous. ### 3/5 — Reminder Icon will not turn off. *2025-02-09, version 1.6* The little red reminder dot does not turn off. ### 2/5 — Why can’t I see my Home bill on here? *2024-11-16, version 1.5* Why should I have to switch to papers building to be able to view my bill that I can send to my home on here if I can’t see that then this app is useless. ### 5/5 — Excellent service *2024-09-14, version 1.4* Very efficient, professional and accommodating. Thank you. ### 5/5 — Totally out of hand utility costs *2024-07-26, version 1.3* I have never had a utility bill that was 604 dollars for a 2000 sq foot home in the 20 years I have lived here.. The citizens that live here have no choice in their electricity service as cleco is a monopoly !! ### 2/5 — Password *2024-06-08, version 1.3* It doesn’t remember my password and it doesn’t use Face ID. ### 5/5 — Fast service *2024-05-29, version 1.3* Thank you for the fast service replacing a street light bulb. 3 hours! We appreciate your service. ## Most critical reviews (10 lowest-rated) ### 1/5 — Limited *2026-01-16, version 1.8* The app has limited functionality. The way it compares bills past and current. Will not allow you to truly see the payments you made. ### 1/5 — Bad service *2025-09-04, version 1.8* It is impossible to get to a representative when there is a need. Literally hours after sending a power outage and no one has responded. No bad weather, and affects a 3 phase unit cooling several elderly. Would be nice to be able to reach someone when in need!! ### 1/5 — Refuses to resend Draft to bank *2025-08-05, version 1.8* There is a difference between sending a ach draft and a debit card . The system requested the wrong type of payment. Cleo wants to change me a fee ### 1/5 — Doesn’t work *2025-05-26, version 1.6* App did not recognize me or my account. App did not show outages; my house was without power! App would not let me report an outage! ### 1/5 — Your Website *2024-11-22, version 1.5* You have the worst website in the United States of America. ### 1/5 — Outage map is a joke *2024-05-18, version 1.2* Outage map doesn’t tell you much. Entergy map is so much better ### 1/5 — Your app is horrible *2024-04-12, version 1.2* Horrible. ### 1/5 — Rip off *2024-02-03, version 1.1* $1.85 convenience fee??? OUTRAGEOUS. CORPORATE GREED AT WORK-this app is history. How dare you pretend this is a convenience! Just another way to make money off a captured audience. ### 2/5 — Won’t save *2026-07-04, version 1.10* Great app just won’t save my payment information ### 2/5 — It’s quick but an extra fee for paying your bill!? Ridiculous *2026-04-01, version 1.8* Transaction fee? Why!? ## Most praised reviews (10 highest-rated) ### 5/5 — Cleco app *2026-08-24, version 1.10* Having all of my info on the Cleco app is very convenient! ### 5/5 — Very convenient *2026-08-13, version 1.10* Make paying bill very easy! ### 5/5 — Great app!! *2026-08-08, version 1.10* We love this app so much. Make my life so early to pay my bill ### 5/5 — Love this app. *2026-07-11, version 1.10* I love this app because it is easy to use and very informative. Nechia Clark ### 5/5 — Better system *2026-06-20, version 1.10* I feel like it should be where you can just enter your account number ### 5/5 — Bill *2026-06-12, version 1.10* $400 + a month is highway robbery. I live alone no small kids at home. This is ridiculous! The only thing I like is this app letting me know ahead of time how much my bill is. ### 5/5 — Great employees *2026-01-15, version 1.8* In Mandeville store and Covington store ### 5/5 — Great company *2025-12-10, version 1.8* I can’t say enough good things about them and what a lot of people don’t know is how much they are a part of our community’s and how much they donate to important causes Here in The New Orleans la ### 5/5 — Confusing *2025-07-28, version 1.8* Won’t allow you to add a credit card. Over and over! ### 5/5 — Convience *2025-05-16, version 1.6* I can make a payment anytime that is convenient for me and no waiting in line or on the phone and it’s no fees associated. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-03.*