# Cleveland Clinic Abu Dhabi — user reviews > 82 indexed App Store user reviews of Cleveland Clinic Abu Dhabi by Cleveland Clinic Abu Dhabi LLC, rated 4.60/5 from 1,503 ratings. - Source: https://appshunter.io/ios/app/cleveland-clinic-abu-dhabi/id1397700458/reviews - App overview in markdown: https://appshunter.io/ios/app/cleveland-clinic-abu-dhabi/id1397700458.md - Rating breakdown: 5★ 1,272 · 4★ 93 · 3★ 38 · 2★ 15 · 1★ 85 ## What do users think of Cleveland Clinic Abu Dhabi? Overall sentiment: positive **Pros** - 🚀 Fast and easy to use - 👍 Convenient for managing medical information - 👍 Excellent customer service and care - 👍 Helpful for communicating with doctors **Cons** - 🐛 Limited appointment booking options - 🐛 Delayed test result reporting - 🐛 Rescheduling issues - 🐛 Lack of specific doctor search **Commonly reported bugs** - Difficulty registering without calling - Password reset issues - Captcha problems during sign-up - Compatibility issues with older devices **Most requested features** - Ability to book multiple appointments on the same day - Faster test result reporting - More appointment booking options - Ability to search and book specific doctors ## Newest reviews (16 of 82) ### 2/5 — Appointment issues *2025-09-14, version 11.3.3* The patient portal only allows limited appointments with just a few doctors. Most of my doctors have to be scheduled by calling the operators and holding. It would be so more convenient to be able to make multiple appointments on the same day in the App instead of calling and taking up so much of the operators time to try to manage more than one appointment on the same day. ### 5/5 — Best Treatment in Town *2025-07-10, version 11.3.3* I had two surgeries and have no regrets of using the doctors at Cleveland! Never had an issue with them. ### 3/5 — New version not as good *2025-06-14, version 11.3.3* There is no option to search and book a specific doctor, some specialities are missing, like the eye clinic. ### 5/5 — تقييم التطبيق *2025-02-19, version 11.1.6* تطبيق كليفلاند كلينك تطبيق يتحدث أول بأول وجميل وسهل الاستخدام ويسهل عليك التواصل مع المستشفى شكرا لهم على كل شي ### 5/5 — Doctor visit & Pharmacy *2025-01-31, version 11.1.6* Staffs are so attentive to the needs of the patients and so helpful to all patients queries ### 5/5 — Great overall experience *2025-01-28, version 11.1.6* No one wants to visit a hospital but when its a must its such a blessing when things run smoothly and everyone is nice. Thanks to everyone at Cleveland clinic Abu Dhabi ### 5/5 — One problem *2025-01-16, version 11.1.6* I wish all the doctors has photos and info on there profile ### 5/5 — Amazing *2025-01-11, version 11.1.6* Loved the app, makes everything easier , liked the check in and “I’m here” feature ### 5/5 — Thank you *2024-12-16, version 10.8.5.1* Thank you for making it so easy to reach you, make appointments and remind us. ### 5/5 — Great App *2024-10-23, version 10.8.5.1* The App is very easy to use and very helpful to interact with doctors, and coordinating for medications and so many other things ### 3/5 — نتائج الفحوصات *2024-10-08, version 10.8.5.1* يرجى إرسال جميع الفحوصات دون تأخير وشكرًا ### 5/5 — Cleveland hospital rating *2024-10-02, version 10.8.5.1* An outstanding medical city that could be one of the best I have ever seen in my entire life To start with 1. Amazing app to use 2. Brilliant timing and scheduling of appointments 3. Unbelievably professional and friendly staff 4. Dr Zaki Al Mallah who is looking after me has been an outstanding active listener and most professional in who he dealt with my case clinically and professional God bless u all and god bless the UAE and the most human leadership who has achieved so much and this medical city is one of the outstanding contribution to the welfare of people living in Abu Dhabi ### 2/5 — الادويه و الاتصال *2024-09-22, version 10.8.5.1* نحاول تكرار الادويه ولكن تأخذ وقت طويل جدا للتكرار من قبل الطبيب ولا يوجد تواصل مباشر بين مريض الزراعه و طاقم الزراعه الطبي في المستشفى ### 3/5 — Message *2024-08-28, version 10.8.5.1* Cleveland clinic, requests to leave a message to the doctors, however it seems no one replies to the message. So, if they don’t pay attention to their patients message what is the use of having to request patients to leave a message. ### 5/5 — The best Hospital and medical app in the UAE *2024-08-26, version 10.8.5.1* The app is great and very useful for keeping track of appointments and all the hospital documents. It also allows you to communicate with the doctor, which is great! Keep it up! ### 5/5 — Best healthcare application *2024-08-23, version 10.8.5.1* The Cleveland Clinic Abu Dhabi app has made managing my healthcare so much easier! The interface is clean, simple, and user-friendly, which makes booking appointments and accessing medical records hassle-free. I love how I can view my test results, communicate with my doctors, and track my health all in one place. The appointment reminders and notifications are super helpful, and the app runs smoothly without any glitches. It really enhances the whole patient experience by saving time and keeping everything organized. Highly recommend it to anyone visiting Cleveland Clinic Abu Dhabi! ## Most critical reviews (10 lowest-rated) ### 1/5 — Non approved rescheduling *2025-08-26, version 11.3.3* The assistant calls to reschedule the appointment, and they do with some random other doctor. ### 1/5 — Worst experience ever *2025-08-03, version 11.3.3* I was about to die from simple laparoscopy in Cleveland Abu Dhabi , I would never keep silent, I will report as soon as I recover, I was hospitalized 10 days for severe infection and no one care to follow up my case and discuss the medical mistake that happened that could end up my life, and the doctor who did the surgery did lie saying that it was simple straight forward surgery while there was a mistake and rupture that she didn’t talk about and left me without knowing and I was dismissed without even writing me antibiotics, and when I tried to discuss with her she left the town for vacation after hearing the complications, I can’t imagine that this is a trustworthy hospital I will report all what happened to me,, hopefully as soon as I recover ### 1/5 — ICU stay *2025-04-04, version 11.1.6* Please maintain decorum of ICU. Patient relatives were making noise and hospital admin could not stop them. Staff chitchatting entire night outside patient room and was instructed not to close door of the room. ### 1/5 — Emergency *2024-08-10, version 10.8.5.1* I am deeply concerned and frustrated. I have been sitting in the ER with my son, who has a bleeding nose, for an extended period with no doctor available to attend to him. When I inquired with the nurse, she was unsure when a doctor would be available and casually suggested we could take our son to another hospital, as they don’t have a solid response. This lack of urgency and information is unacceptable, especially in an emergency situation. ### 1/5 — App *2024-01-07, version 10.6.4* Very difficult to book an appointment with a specialist ### 1/5 — Problem after new update *2023-11-01, version 10.6.3* I feel so bad that every company or every place going up to future service to the best but i was shocked that it was from your side Cleveland clinic abu dhabi app i can’t reschedule my appointment i can’t see my follow ups doctors cmon no uae pass merge to patient profile you make the update not to be good why? ### 1/5 — VERY SLOW *2023-02-17, version 6.9.6* For follow up appointment need to wait for 6 weeks.. I will never ever back again in this hospital.. the staff are not friendly.. ride receptionist ### 1/5 — Staff changing app appointments *2022-07-11, version 6.8.1* After booking appointments in advance (usually 40-50days ahead) the staff will simply just reschedule your appointment since you booked via app and they seem to not take the app seriously in compare to going to the clinics reception and asking for an appointment physically. Very poor, don’t waste your time using the app and avoid the disappointment. ### 1/5 — Can’t open app after latest update *2021-11-30, version 6.5.1* After update, app is not opening ### 1/5 — You need to call the toll free number to be able to register yourself *2021-04-26* It is too odd that I cannot register myself with EID and I have to call the toll free number to get an activation code. ## Most praised reviews (10 highest-rated) ### 5/5 — Outstanding Hospital and staff! *2026-01-19, version 11.3.3* The Doctors and Nurses in Cleveland Clinic are Outstanding. TheService provided is top from medicine perspective and professional perspective. Management on top on everything and n very tiny details. I admire this hospital and all my respect to all staff and management. ### 5/5 — Gary *2025-12-23, version 11.3.3* Outstanding and in every way 1st Class ### 5/5 — Very convenient *2025-11-23, version 11.3.3* Very convenient and user friendly makes my life easier ### 5/5 — CCAD App *2025-10-31, version 11.3.3* I love using the and through it having available for me most relevant in for concerning my visits, medications, appointments and most importantly direct messaging with my doctors. it saves tons of time and allows me to stay apprised of all my medical matters via my telephone. ### 5/5 — Awesome *2025-09-25, version 11.3.3* My first time visiting CCAD and I was amazed. Plus the staff are warm and friendly. Flu shot was a breeze. The whole place is totally awesome. I thought of it as a great place to work. ### 5/5 — Lab results quick updates *2025-09-10, version 11.3.3* Really amazing how quickly and easily we can access our results! ### 5/5 — Exceptional medical care and professional staff *2025-09-09, version 11.3.3* I had an excellent experience at Cleveland Hospital from the moment I arrived the staff were professional and kind . ### 5/5 — Top notch one of a kind as always *2025-08-29, version 11.3.3* The application gives you the ability to connect to your apple watch so the doctor can follow your case as well, you can also check in and announce you are here it makes it so much easier for you to be called by the nurse not the receptionist which helps both me and the receptionists, setting an appointment is much easier and putting me on the waitlist so i get a closer appointment, its just amazing work, as always cleveland clinic abu dhabi excelled again many thanks ### 5/5 — عنايه ورعايه حتى تطيب *2025-08-12, version 11.3.3* شكرا لكل فريق وطاقم عمل مستشفى كليفلاند على حسن المعامله والرعايه الطبيه والنفسيه للمرضى وشكرا لاختياركم الأطباء الاكفاء والمتعاونين مع عوائل المرضى لاتمام علاجهم على اكمل وجه . لكم تحياتي ### 5/5 — Best hospital in Abu Dhabi *2025-08-12, version 11.3.3* Is truly the best hospital in town.. emergency section is outstanding- fast, professional and caring. The doctors and nurses treat patients with respect and compassion .. it’s highly recommended --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-01.*