# Cleveland Clinic Express Care — user reviews > 83 indexed App Store user reviews of Cleveland Clinic Express Care by The Cleveland Clinic Foundation, rated 4.96/5 from 2,603 ratings. - Source: https://appshunter.io/ios/app/cleveland-clinic-express-care/id906509511/reviews - App overview in markdown: https://appshunter.io/ios/app/cleveland-clinic-express-care/id906509511.md - Rating breakdown: 5★ 12,237 · 4★ 696 · 3★ 117 · 2★ 37 · 1★ 91 ## What do users think of Cleveland Clinic Express Care? Overall sentiment: positive **Pros** - 🚀 Convenient and accessible - 👍 Friendly and knowledgeable providers - 🚀 Quick and efficient visits - 🚀 Saves time and travel - 👍 Great for follow-up appointments **Cons** - 🐛 Glitchy video/audio connections - 🔒 Concerns about insurance coverage and billing - 🔒 Limitations on prescribing abilities for out-of-state patients - 🐛 Inconsistent user experience when switching providers **Commonly reported bugs** - Providers unable to connect or dropping calls - Issues with insurance coverage and billing - Inability to prescribe certain medications remotely **Most requested features** - Ability to access medical history and past visits - Option to choose preferred provider - Improved accessibility for low-vision users - Seamless integration with primary care providers ## Newest reviews (16 of 83) ### 5/5 — 1st Time User *2023-10-21, version 12.19.103* What a great first time experience. It was quick and easy and the nurse practitioner was great. Overall a 5 star experience and I will definitely be a repeat customer! Thank you so much! Jeff Ammonite ### 5/5 — Awesome Health Care Providers *2023-08-10, version 12.19.103* My experience with this was great. Good and humane health care providers. From the comfort of my home and the rest was story. I give you 5/5. Keep the good job going ### 5/5 — Excellent Service, Care and Platform *2023-01-20, version 12.16.106* I’m so thankful for this. Life changing. ### 5/5 — Game changer! *2022-12-24, version 12.16.106* No more lineups for routine questions ### 5/5 — Amazing App! *2022-12-06, version 12.16.106* So simple and convenient to use. Works amazing. Love Cleveland clinic! ### 5/5 — Amazing *2022-11-21, version 12.16.106* Honestly. Express care is so helpful and Joanna Stevenson is simply amazing. Thanks for taking care of my family ### 5/5 — First time experience *2022-10-19, version 12.16.106* I just had the most wonderful experience with the nurse practitioner and she was super helpful in getting what I needed done. Would recommend this to anyone and everyone who needs medical help of any kind. ### 5/5 — Great experience. *2022-06-27, version 12.15.003* I saw one of the NP’s, Anra Clark today. She was excellent. Listened to my concerns and issued a referral right away. Grateful for this service! ### 5/5 — Love this service *2021-11-15, version 12.13.006* This service is outstanding , and saves me time !! Thank you ### 5/5 — Convenient *2021-09-09, version 12.10.003* An appointment from home everything I was looking for instead of waiting at an office all sick and uncomfortable. Even if it takes 2 hours I’m at home in my nice sofa or bed ! Just make sure you have a good wifi connection or it will take forever! ### 5/5 — Express tele health there when you’re away! *2021-07-22, version 12.10.003* Practioner Marek was so very knowledgeable and concerned about my health and well being. She covered all aspects of my condition and made healthy suggestions. She warned me what to watch for and even covered me for an option after Antibiotic therapy! So relieved to have this tele health option especially when away from home. ### 5/5 — Simple & Easy *2021-04-22, version 12.0.1906* I was hesitant but the service was quick and Tracy was extremely nice and helpful. I really liked the experience. ### 5/5 — So Helpful *2021-02-22, version 12.0.1906* The Physician Assistant Salvortore B made me feel so at ease in helping me navigate through everything I needed to talk to him about. He explained what I need to do and definitely made me understand everything I need to know. First time doing a virtual office visit and I highly recommend it as well as talking to this Physician Assitant ### 5/5 — Extremely useful simple to use app *2020-12-21, version 12.0.1906* Typical account set up process and very intuitive app. ### 5/5 — The loveliest NP was quick to assist *2020-11-16, version 12.0.627* The wait time was about 5 minutes with 1 person ahead of me. The practitioner who took the time to meet with me via video chat was a gem. Quite friendly for it being 6AM and seemed to ask the right investigative questions to get to the root of the problem and hopefully keep it from returning. Cannot recommend NP Katalyn Yenne enough! ### 5/5 — Amazing experience. *2020-09-14, version 12.0.627* Kari was excellent in every way. Combined with the technology, it was an outstanding experience...from my home, without travelling and without waiting. ## Most critical reviews (10 lowest-rated) ### 1/5 — Glitchy app *2024-05-11, version 12.20.003* The video connection to doc seems to fail regularly. When it does, the provider simply moves onto the next patient rather than call you. The only choice is to go back to the end of the line. If I wanted a Kafkaesque experience, I could simply go to a walk-in clinic. ### 1/5 — Be sure your insurance will cover your session. *2020-10-06, version 12.0.627* Needed a doctors note to get back to work (sinus troubles) stating I wasn’t Covid compromised. Was sent to this service and was charged $55 for a 10+ min for a face time with an out of state doctor that I was transferred to. Was prescribed nothing but was told to take two days off. Well somewhere down the line there was an issue sending me the note and after a week of administrative Hell to get them to send an email I finally got it while missing days of work (unpaid) the entire time. Obnoxious in of itself but now I’m being hit with a surprise $226 bill for that same session because my insurance wouldn’t cover it. Lawyer tells me it would cost more to fight than to just pay. That’s an expensive email friends. ### 1/5 — Couldn’t Consult due to State location *2020-03-30, version 12.0.627* My first experience started at 8:30a waited One hour to get ‘not able to connect’ from the Nurse Practitioner, waited again another 20 minutes to do an actual consultation but come to find out they could not prescribe to someone in FL, WHAT? - doesn’t the App route to the correct people on the other end? My profile clearly stated my location and address, Not from my experience, I tried 3 more times but this time under my reason for consult I put in parentheses FL patient got declined several times, not licensed to treat a FL Patient. One or 2 medical staff available at any given time with a huge list of Offline people, disappointed! All I needed was an anti-inflammatory for the excruciating pain I’m going through. ### 1/5 — Terrible. *2020-03-21, version 12.0.627* Last night I waited 3 hours online ( 28 patients before me) for Dr. Donita Diamond. My husband has been coughing a lot so I thought it was a good idea to use the online services first instead of going out of the house with all this pandemic that is happening all around us. After waiting for such a long time the Doctor dropped the call. Even when they ask you to include your telephone number in case they need to call you, the doctor didn’t even call back. Even when I totally understand how overwhelming most be for doctors to try to help so many people specially during this crazy times we all are leaving right now, they should not drop calls on those waiting. Not getting back to those waiting at lease with a call or an email it make the whole experience even worse. ### 1/5 — Don’t waste your money *2018-06-14, version 10.4.108* It doesn’t matter how sick you are. Their policy is no antibiotics unless you’ve been sick over a week. My face is completely swollen, and I am blowing thick green snot out my nose and coughing up chunks of phlegm. I was working at a kids camp over a week ago and know exactly which kiddo got me sick. I definitely have bronchitis and a sinus infection confirmed by an in person urgent care who agreed that I really did need antibiotics to clear this up. This virtual clinic only prescribed those stupid little coughing pearls that do nothing. Save yourself the $49. It’s not worth it to be seen here. ### 2/5 — No History / No follow-up *2021-03-10, version 12.0.1906* Doctor case is good, however the app has no history of appointments, making it a terrible tool for ongoing help. I’ve had 3 appointments and nothing has been added to MyChart, there is no log or email of who I have seen or what the have prescribed. It’s chaotic. It seems like a sales tool. The last provider said I would get all of the information in MyChart but there is nothing, and no way for me to refind or contact the provider. Seems like a shabby app just market telehealth to make a little extra dough. ### 2/5 — On-Line Review *2020-07-30, version 12.0.627* Years ago I swore to never use an on-line doctor visit again. Today I broke my promise and used on on-line appointment, mainly due to being unable to get a ptimary care appointment and my reluctance to visit an urgent care with the COVID pandemic in full bloom. After completing the pre on-line questionnaire, the physician asked for information on many of the questions responded to in the questionnaire. After responding to his questions I sensed I was wasting both my time and his time. I believe the doctor assumed something viral was the issue, while I was thinking something else that I have a long history and experience dealing with. Lastly, the pre on-line questionnaire is rather straightforward, although I suspect the doctor was not seeing exactly how I responded. Also the billing information needs work. It asks if you have insurance and then gives a limited number of insurance providers requesting the name of the insurance company. If you responded that your insurance company isn’t listed there is no option to write-in your insurance company, and than proceeds to inform the costs of the visit will be billed to your credit card, with no option to go back and revisit the listed insurance companies. I’m back to never wanting to use the on-line process again. . ### 3/5 — No insurance options!! *2017-12-11, version 10.1.206* While waiting my turn for my 4yr old daughter who randomly spiked a 102 fever at midnight, I decided to try this app to save myself some waiting time and gas but while filling out All our information I find out there’s no insurance option other than BCBS, CCF employee, or medical mutual... Um what?? Why? And then they want you to pay a $49 copay!? I don’t even have a copay w my insurance for office or emergency visits. This app makes no sense without being able to enter your own insurance information, especially seeing as CCF accepts a wide range of insurances! I’d love to use this app because I have 4 children, Please add more insurance options to match the list of those accepted by CCF so more people can use this app without being charged an arm! ### 4/5 — App has a minor problem *2021-09-10, version 12.10.003* Was on hold for a doctor for 40 minutes and received a few text messages which I was unable to respond to. I was on hold for a doctor for 40 minutes and received a few text messages which I was unable to respond to. All of a sudden they switched me to a new Doctor Who was great but it was inconvenient that I waited all that time. ### 4/5 — Accessibility for low vision *2020-06-21, version 12.0.627* Although I was able to use Cleveland clinic express care it was a challenge because to answer the questions I had to double tap with three fingers in order to make the screen larger. This was a bit of a challenge mostly because I have to use my finger to move the magnifying bar across the page in order to read the questions this is not something I feel I should have to do in order to use Express Care there should be an option to make the prints not only bolder and darker but bigger so that low vision users will have the same accessibility as fully cited users. Those who are totally blind can use voice over I am in the gray area where I don’t see really well and have enough usable vision to use it but not use it the application affectively please I urge you to make changes to make this accessible for everybody who uses it thank you ## Most praised reviews (10 highest-rated) ### 5/5 — Fantastic! *2025-11-26, version 12.22.401* This was quick and easy, and dare I say a total pleasure! Easy, convenient and friendly service. ### 5/5 — So fast and easy *2025-06-11, version 12.22.400* It was my first time using the service, and I had the pleasure of dealing with Monica. She was extremely friendly, clear with her communication, and made it a very easy and comfortable experience for me. I truly didn’t realize it would be so user-friendly and fast. I will definitely recommend this service. Thank you. ### 5/5 — Very convenient *2025-06-05, version 12.22.400* Highly recommend ### 5/5 — Excellent first experience *2025-05-19, version 12.22.400* The virtual visit worked very well and I was able to get my concerns addressed very easily. ### 5/5 — Can’t live without it! *2024-08-05, version 12.20.003* Most amazing service and team that ensures I am taken care of across Canada ### 5/5 — Prescription request for CPAP *2024-07-14, version 12.20.003* Service was amazing! Clear and to the point. Since I live in a remote location, where we only have a small clinic, and usually do not have personnel available that can write prescriptions. Hence, this service is great, and saves a lot of hassle, for something so trivial, such as getting a prescription. Thank you so much! Sidney Davis ### 5/5 — Always love my interactions with online express *2023-12-31, version 12.20.003* Always had good experiences. Highly recommend ### 5/5 — Kari Van Camp *2023-12-28, version 12.20.003* Kari Van Camp is absolutely professional, friendly, knowledgeable and helpful. She’s awesome, Cleveland Clinic is very fortunate to have such a lovely nurse practitioner who really cares and provides wonderful advice . George Wood is brilliant, fantastic, knowledgeable and extremely proactive and helpful . He is really quite the health professional you want to have take care of your health issues. I’m very impressed with his vast knowledge and advise . ### 5/5 — Amazing first experience *2023-12-20, version 12.20.003* Calling NP Collette for my first Express Care Online experience was a game changer! She was so kind and helped me relax as I shared my symptoms. Not only did she have a solution for the urgent issue, she made several other suggestions to manage the concern long term. So grateful not to have to leave my bed to have her diagnose and prescribe for me. Thank you, Collette! ### 5/5 — Excellent *2023-10-23, version 12.19.103* Exceptional service provided by Benzazir! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-09.*