# ClickMobile Touch

> Field service mobile app for communication, task, and inventory management. (iPhone/iPad app by ClickSoftware Technologies Ltd.)

- Source: https://appshunter.io/ios/app/clickmobile-touch/id1312815992 (this page in markdown: same URL + `.md`)
- Developer: [ClickSoftware Technologies Ltd](https://appshunter.io/developer/515900526)
- Category: Business, Productivity
- Price: Free
- Rating: 1.28/5 from 144 App Store ratings · 77 written reviews indexed
- Age rating: 17+
- Requires: iOS 15.6 · 53 MB
- Languages: English
- Released: 2018-01-29
- Data updated: 2026-08-17
- Monetization: freemium
- User reviews in markdown: https://appshunter.io/ios/app/clickmobile-touch/id1312815992/reviews.md

## What is ClickMobile Touch?

ClickSoftware’s ClickMobile Touch is a mobile application for the field service sector. It is used by the field resources to communicate with their back office and with their peers using the Field Service Edge system.
 
ClickSoftware’s enterprise solution uses innovative and collaborative mobile tools, improving field workforce productivity and efficiency, enhancing customer experience, and meeting compliance and regulation requirements. The solution enables field supervisors and back office staff to have visibility and control, helping them make real-time decisions continuously throughout the day of service. ClickMobile Touch empowers field service professionals with all the information they need to complete the job the first time. Work is executed with maximum productivity, safety and compliance, and focuses on customer satisfaction.
 
The application includes the following capabilities:
* Task management – Manage the entire task execution process, view the customer’s information, 
   report the status of the task as it progresses
* Time and attendance management – Report and track the time and attendance of a field resource 
   or a crew, including the ability to view and manage your shifts
* Inventory management – Manage your inventory, scan barcodes and requests parts from the field
* Power map – View your tasks and schedule on a map to help visualize your day
* Dynamic forms – Forms can include file attachments and signature capturing
* Internal messaging system – Share knowledge with peers using instant messaging and file sharing
* Dynamic location services – Allows Street Level Routing to avoid traffic congestions during the day 
   of service, automatic status transition based on location
* Supervisor app – Scheduling interface for continuous operational insight and real-time visibility 
   into the field
 
The ClickMobile Touch user can carry on working even when the application is offline. When the application is back online, all of the information will be synchronized automatically. In addition, the back office can update the assignments for the user, which will be updated when the user is online again. This online/offline connectivity ensures maximum data exchange and visibility of workday progress, allowing increased work efficiency.

## Key features

- Task management
- Time and attendance tracking
- Inventory management with barcode scanning
- Map-based scheduling
- Dynamic forms with signatures
- Internal messaging and file sharing
- Offline functionality with auto-sync

## What do users think of ClickMobile Touch?

Overall sentiment: negative

**Pros**

- ✅ Seamless work order synchronization
- ⏱️ Effective timesheet management
- 🔄 Automatic data syncing capabilities

**Cons**

- 🐛 Frequent crashes and freezes
- 🔋 Severe battery drain issues
- ⚠️ Data loss after saving
- 🔊 Unmutable audio notifications
- 📱 Requires constant reinstallation
- 🚫 Poor CarPlay audio integration
- ⏳ Extremely slow performance
- 🔐 Login and authentication failures
- ❌ Inaccurate address generation
- 📊 Slow data loading from backend
- 🎨 Lack of dark mode for night shifts
- 📸 Missing photos in work orders
- 🧠 Unintuitive user interface
- ⚡ Signs out when switching apps
- 🗺️ Inefficient routing and mapping

**Commonly reported bugs**

- App crashes on launch
- Freezes during data input
- Two-factor authentication failures
- Data not saving despite confirmation
- Server unavailable errors
- Login persistence issues
- Slow dictionary synchronization mid-task
- Status update radio buttons not appearing
- App signs out when opening other apps
- Photo attachments disappearing
- Time data not syncing to timesheet
- Slow backend data loading
- File manager limited to 25 attachments

**Most requested features**

- Dark mode for night shift workers
- Mutable audio notifications
- Improved CarPlay audio mixing
- Better background app management
- Enhanced data persistence
- Automatic app updates like competitors
- Improved routing efficiency
- Better offline functionality
- Increased file attachment limits beyond 25
- Improved map insights integration

## Recent user reviews (10 of 77)

All indexed reviews: https://appshunter.io/ios/app/clickmobile-touch/id1312815992/reviews.md

### 1/5 — Not good

*2026-01-12, version 20.5.14*

AI with natural stupidity, the address generated is sometimes inaccurate

### 1/5 — Horrible app

*2025-11-18*

If I could give it 0 stars I would do that. Half the time it doesn't work until I sign in to it on my laptop. So glad that my company has plans to dump it Q1 of '26.

### 1/5 — Rubbish app

*2025-07-02, version 20.5.14*

I really can’t believe as a massive corporation we use this app. It’s rubbish and not fit for purpose.

### 1/5 — Very slow

*2025-06-02*

Very slow and always didn’t start and stuck in log in

### 1/5 — Zero

*2025-05-27, version 20.5.14*

Why would companies use this garbage

### 1/5 — Awful

*2025-05-15*

It crashes every time I try to open it…states “server unavailable at this time” I have to delete the app off my phone and redownload it every day to get it to work.

### 1/5 — Efficiency?

*2025-02-18*

This has been absolutely terrible at routing and being efficient since it was implemented. Inimaginable how this program still exist.

### 1/5 — Broken, Frustrating, and Inefficient

*2024-12-12, version 20.5.13*

This app is a disaster. It is riddled with glitches, loses data, and has crippled my ability to close jobs effectively. Instead of aiding productivity, it creates frustration and lost time. I’d advise any business to avoid this app developer at all costs until major improvements are made.

### 1/5 — Gutter trash

*2024-11-04, version 20.5.13*

It has been the displeasure of using this app for work over the past 13 months. It is slow, unresponsive and unintuitive. Whoever decided to make an audio notification that you cannot turn off should be fired and never allowed to look at a computer screen again. The app destroys your phones battery life. I wouldn’t recommend this to my worst enemy and am glad to be returning to my old system. Good riddance and to any poor souls that have to use this app, may god have mercy on your soul 🫡.

### 1/5 — Buggy

*2024-10-07, version 20.5.12*

Doesn't work

## Frequently asked questions about ClickMobile Touch

### What does ClickMobile Touch do?

ClickMobile Touch is a mobile application designed for the field service sector. It facilitates communication between field resources, their back office, and peers within the Field Service Edge system. The app aims to improve field workforce productivity, efficiency, and customer experience.

### What are the key features of ClickMobile Touch?

Key features include task management, time and attendance tracking, inventory management with barcode scanning, a power map for visualizing schedules, dynamic forms with signature capturing, an internal messaging system, and dynamic location services for routing. It also offers offline functionality with automatic data synchronization.

### How does ClickMobile Touch handle offline usage?

The application allows users to continue working even when offline. All entered information will be automatically synchronized once the application is back online. This ensures maximum data exchange and visibility of workday progress, enhancing work efficiency.

### Who is the target audience for ClickMobile Touch?

This app is intended for field service professionals, such as technicians and supervisors, who require mobile access to manage their tasks, communicate with their team, track their time, and access job-related information efficiently while in the field.

### Is ClickMobile Touch compatible with different devices?

While the description doesn't explicitly state device compatibility, it is designed as a mobile application for field resources, implying it functions on smartphones and tablets used in the field service sector. Users should check app store listings for specific OS requirements.

## Version history (last 5 releases)

### 20.5.16 — 2026-04-26

Bugs fixes.

### 20.5.15 — 2026-02-02

This version includes an update to device file access for users on iOS 26 and above. The change is visual only and does not affect application functionality.

### 20.5.14 — 2025-02-04

We have upgraded the Cordova iOS component, which comprises most of our native iOS code, from Cordova iOS 6.1.0 to Cordova iOS 7.1.1. Additionally, we have upgraded several of the plugins we use and removed those that are no longer needed.

### 20.5.13 — 2024-10-29

Bug fix in the application logs

### 20.5.12 — 2024-06-16

Bug fixes

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## More apps by ClickSoftware Technologies Ltd

- [Service Edge](https://appshunter.io/ios/app/service-edge/id1126346366)
- [ClickMobile V8](https://appshunter.io/ios/app/clickmobile-v8/id1442089700)

All apps by ClickSoftware Technologies Ltd: https://appshunter.io/developer/515900526

## Related topics

[click touch](https://appshunter.io/ios/topics/click-touch) · [nssf app](https://appshunter.io/ios/topics/nssf-app)

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-17.*