# Clicks – ClubCard and Pharmacy — user reviews > 71 indexed App Store user reviews of Clicks by Clicks Retailers Pty Ltd., rated 4.30/5 from 95 ratings. - Source: https://appshunter.io/ios/app/clicks-clubcard-and-pharmacy/id1241253803/reviews - App overview in markdown: https://appshunter.io/ios/app/clicks-clubcard-and-pharmacy/id1241253803.md - Rating breakdown: 5★ 71 · 4★ 6 · 3★ 5 · 2★ 3 · 1★ 10 ## Newest reviews (13 of 71) ### 3/5 — ⭐️ *2026-06-17* App freezes when trying to check orders ### 3/5 — APP IS SLOW!!! *2026-02-27* The app isn’t as fast as one would like. It takes a while for a product to upload if you’re adding it on the cart, and does the same if you’re trying to remove said product. App experience could be better. ### 4/5 — Online Feedback *2026-01-17, version 9.0* The online shopping website is not very user friendly. The screen is too small on my IPad. I have tried to make the screen bigger to fit my whole screen but it does not work. Thank you. Kind regards Nicola ### 2/5 — Clicks online *2026-01-07, version 8.13* I am so glad to be able to order our monthly toiletries online now since having a baby it makes life easier to do online shopping. However their app needs some work. It keeps loading. Takes me longer to shop online than driving to the shop and doing my shopping which is shocking. Somedays I cant even complete my shopping. At the end of the day I rather buy something on checkers 60/60 even when it is more expensive. Please work on this issue as I would like to use your service more especially since you have good specials I want to buy into. ### 2/5 — Worst shopping app *2025-11-09, version 8.12* This is the most frustrating shopping app ever. It sometimes takes me an hour to fill my cart with monthly toiletries only to get to the checkout and they tell me there’s a problem and I must try again later!!!! Drives me insane. And now I can’t click on my lists so I have to search for stuff all over again. Clicks really needs to do better. Would definitely not recommend using this app unless you have all the time and patience in the world. ### 3/5 — UX and slow response times *2025-09-07, version 8.8* The app is extremely slow. Removing an item from my cart takes 10-15 seconds to refresh. Same when increasing or decreasing the quantity of an item in the cart. Moving between cart and shopping also takes extremely long. It’s very frustrating and makes the shopping experience not a good one. In general, the UX isn’t great. ### 2/5 — A lot of fixes needed *2025-08-27, version 8.8* Nothing saves properly, it is very frustrating to always have to edit , update and save the delivery address again and again . Your payment methods also do not work! Your app deducts my ebucks but does not factor them into the final balance. Promotions and stock levels do not update in real time, expired promotions are still reflecting, and store stock availability is not accurate either. ### 1/5 — Password reset doesn’t work *2025-06-21* OTP time limit is 15mins - but email takes over a hour to be sent. You need to increase the time limit to 60mins or get additional email servers Good Luck in trying to get online sales. ### 1/5 — Getting worse *2025-06-21, version 8.5* I cannot find a Clicks in Centurion that delivers on service. Saxby retail store is useless Jean Avenue is equally as useless. Today I went to Clicks at Lifestyle Centre - oh my word - useless is a compliment. I bought 3x 18 toilet rolls. I thought 1 for R120 and 2 for 99 then 3 will be 3x99. Shock horror. I dared to query my total as it came to R304. So the cashier said you should have told me that you wanted the 2x99 special!!! You are 1 pack short. Huh 1 pack is R120, 2 packs - 2x 99 so how did she get to 304 with her logic. Needless to say I left and went next door where toilet paper was clearly marked and service significantly better. Come on Clicks - up your game ### 1/5 — Can’t even use the app *2025-06-06, version 8.4* I haven’t had any problems with the app until a few months ago. Every time I log in I get an error message that doesn’t go away. I can’t do anything on the app. I hate ordering via the website, so I always use the app. Clicks’ team is also unable to help. At this point I’m desperate enough to change to Dischem. ### 1/5 — A waste of phone storage *2025-06-03, version 8.4* By the looks of the reviews, (the non-fake ones, at least,) this app is about as useful as a Pick’n’Pay Smart Shopper card in a Checkers. I’m sure the vast majority of people understand that technology has glitches occasionally, apps sometimes crash or updates have bugs, but this atrocity takes the cake. Things are k@k enough as it is in SA, at least let us overspend on toiletries in peace. Get your flippen app working, Clicks!! ### 2/5 — Clicks points *2025-04-23, version 8.3* Can you change back to customers being to use their points when they want to. This two months collection period is unfair to customers. We should be able to use our points whenever we want ### 1/5 — Constant logging out and blocking from login in. *2025-03-30, version 8.2* Previously the app worked fine, but now everytime i try to log in it says that my account has been blocked for ‘15min due to too many failed attempts’, i tried changing my password but it kept saying the same thing. I logged in online to check if the problem was me, but everything went fine and I could log in. This is also not the first time the app randomly logged out. Also, on a side note- I would appreciate a general search button and not only when i go into an option like ‘toiletries’ . Besides that, the previous times i used the app, it was okay. ## Most critical reviews (10 lowest-rated) ### 1/5 — SO DISAPPOINTING *2026-01-19, version 9.0* While delivery from clicks is really good, the app is so bad! After much scrolling and adding your cart is suddenly empty! But it’s worse now! Since the password requirement change the app just locks you out for 15min which is now going on 4 days! And the Online support still hasn’t been able to assist from 3 days. Still waiting for a reply! ### 1/5 — Does not work *2026-01-08, version 8.13* Impossible to sign up, requires calling service center ### 1/5 — Most recent App Upgrade is useless - can’t use the app now *2025-12-12* OTP time limit is 15mins - but email takes over a hour to be sent get there. Can’t even use mobile number as wants authenticate email address noting ☝️ Good Luck with you app adoption ### 1/5 — App is too slow *2025-10-18, version 8.11* I use this app to check specials and stuff but it’s super slow!!! Takes long to load items, takes long to add items to the basket!! It’s just so slow even when updated. And randomly logging me out? What’s going on please do something to make the app faster or atleast not take so long to load things and do basic tasks ### 1/5 — Update not worth it *2025-10-07* Keeps logging user out and needing verification. Such a long tedious and repetitive process - which ultimately doesn’t even work. Logs you out mid shop. Not user friendly. Update not worthy. ### 1/5 — Just remove the app completely *2025-10-01, version 8.10* Everytime the app updates there is some sort of issue, apart from always having an issue to login to the app, which is fixed by doing a password reset every time(irony is that it even tells me I cant use my previous password), now the latest is I can “login” but my details needs updating which I do but it is a mismatch and I need to contact the service centre, details that has remained same of years! ### 1/5 — Worst *2025-09-25, version 8.9* This app is actually so awful to use. Constantly logs you out and when you try to log back in it requires OTPs that you receive long after they say they’ve sent it. By the time you input it, it requires a new one & the whole cycle begins again. On several occasions it also just refuses to log in and tells you to try again later. Then it’ll constantly ask you to verify your account, again requiring OTPs that they send long after the time to input has passed. Now you’re randomly locked out of your app. What’s the point of having an app when it’s inconvenient to use? I shouldn’t have to be verifying things I verified when I got the app. I shouldn’t be randomly logged out and when I try to go back in I can’t. The only fix is deleting and downloading again which is inconvenient. Yoh I’m tired ### 1/5 — Upgrade is useless - can’t use the app now *2025-09-25* OTP time limit is 15mins - but email takes over a hour to be sent get there. Can’t even use mobile number as wants authenticate email address noting ☝️ Good Luck with you app adoption ### 1/5 — Unhappy *2025-08-07, version 8.6* This app is just not user friendly when it comes to payment options,I tried 3 different cary including my credit it kept on saying error even though all details were correct,I ended up opting for EFT which was also a str but eventually came alright with the payment,atleast allow us to pre-load cards on this so that checking out can be smooth ### 1/5 — Clicks app does not work *2025-06-29, version 8.5* The Clicks app does not work. I’ve been trying to make an online purchase for the last 4 days and not able to. I have logged a request with the customer service and no one has gotten back to me. This is the second time that I’m having issues with the app. Really disappointing customer support and experience. Please don’t use the app or sign up ## Most praised reviews (10 highest-rated) ### 5/5 — Thank you *2025-09-15, version 8.8* The app makes life so easy you are able to get the items you need without driving around different clicks stores to get the items ### 5/5 — Online service *2025-08-30, version 8.8* The site is user friendly I would suggest maybe add Apple Pay to the link which will make things a bit simpler. ### 5/5 — Great Website *2025-07-19, version 8.6* Since Clicks updated its website maybe a year ago it is MUCH easier to navigate, much faster and search function much improved! ### 5/5 — Fantastic app *2025-07-01, version 8.5* Props to the developers of this app because I prefer it over the website now. I have zero complaints I’ve even placed an order with it before. Excellent work! ### 5/5 — Happy customer *2025-05-29, version 8.4* I am so obsessed with clicks products because I get them all at a cheaper price, their sale makes it easy for us to be able to afford the products we need especially because we trust the brand more than anything. Keep up the good work and the excellent service. ### 5/5 — Easiest and quickest way to shop very affordable *2025-03-30, version 8.2* Online shopping is always a perfect way to shop for me. I am lazy to drive to shop physically and sometimes items are found out of stock when you arrive in the store. So I’m happy with online shopping ### 5/5 — Smooth app *2025-03-26, version 8.2* This App is suitable for every purchaser, you can navigate and search for products without any hustle. The availability of products is exceptional👌🏽.. Make sure you remove spaces in between when inserting your credit/Debit card number because I struggled as I copied mine directly from the App. ### 5/5 — Best online service *2025-01-24, version 8.0* Ever since my daughter was born month to month i use the online service and they deliver at my door i can get everything and within 3 working days , Last i had a challenge the was a missing item but my problem was resolved within 24 hours am even addicted to online service thank you so much clicks ❤️❤️❤️ ### 5/5 — App *2024-09-11* Very good app. Clicks prices are very competitive ### 5/5 — Paying Bills *2024-08-13, version 7.9* It’s good that the app has a feature to pay bills and electricity, however, the challenge I am having is that I can’t save the card details especially the card number. So whenever i have to make a transaction, i have to dial in the card number which takes forever --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-31.*