# Clipper Card — user reviews > 383 indexed App Store user reviews of Clipper Card by Metropolitan Transportation Commission, rated 3.77/5 from 11,357 ratings. - Source: https://appshunter.io/ios/app/clipper-card/id1534042451/reviews - App overview in markdown: https://appshunter.io/ios/app/clipper-card/id1534042451.md - Rating breakdown: 5★ 5,991 · 4★ 443 · 3★ 279 · 2★ 365 · 1★ 2,330 ## What do users think of Clipper Card? Overall sentiment: negative **Pros** - 👍 Convenient to add Clipper card to Apple Wallet - 👍 Easy to manage Clipper card balance **Cons** - 🐛 Buggy app with frequent issues - ⏱️ Slow to update card balance and transaction history - 💳 Difficult to cancel auto-load or transfer card balances - 🤖 Poor customer service and unresponsive support - 🔒 Security concerns with lost/stolen cards - 💰 Unnecessary fees and charges **Commonly reported bugs** - App freezes and crashes frequently - Card balances not updating properly - Issues with adding cards to Apple Wallet - Inconsistent behavior when loading funds **Most requested features** - Improve real-time sync of card balance and transactions - Streamline process to cancel auto-load and transfer balances - Provide better customer support and communication - Enhance security features for lost/stolen cards - Eliminate unnecessary fees ## Newest reviews (19 of 383) ### 2/5 — Downgrade from MUNI Mobile *2026-08-02, version 2.0.60* Why fix something that’s not broken with an inferior product. Having been forced to switch from MUNI Mobile to Clipper, I now cannot buy multiple single rides and multiple day passes and simply choose which one I want to use for a specific ride or on a specific day. Don’t give any BS about that being difficult to set up. ### 2/5 — Extremely frustrating! *2026-08-02, version 2.0.60* Obstacles at every turn: trying to set up an account, apply for a discount card, add the card to Apple wallet . . . All stymied by the buggy software. This could be so simple - but isn’t!! ### 2/5 — Use Google Maps *2026-07-27, version 2.0.60* There is literally no advantage to using the Clipper app over Google. A month after the fact, the app still shows outdated route information, same as Google. Arrival times are wrong and updated at the last minute, same as Google. What a waste of programmer time! ### 3/5 — Review *2026-07-16, version 2.0.60* I feel that my money is taken out more than it should for several times. ### 2/5 — X *2026-07-14, version 2.0.60* Mandatory sign in and several steps to purchase credits are time consuming and unnecessary ### 1/5 — Such an embarassing app for “tech city” *2026-07-04, version 2.0.59* Please hire some new grad tech interns so maybe you could allow people to make their payments on app for transit🤡 ### 1/5 — Harvesting PI then blocks you *2026-06-23, version 2.0.59* I installed this app to buy ferry tickets while visiting SF. They collected my personal information, then sent me a confirmation email. I clicked on the link in that email and got banned by their "security service ". ### 1/5 — Forced to download app *2026-06-23, version 2.0.59* I should not have to download this app in order to buy a day pass with credit card. This is a ridiculous requirement in this day and age. It is also asking me to create an account before I can buy a pass on the app, as if we don't have to deal with enough logins already. ### 1/5 — Why do I have to download an app to do some thing? The website should be able to do? *2026-06-17, version 2.0.59* I don’t know why clipper had to go to this horrible 2.0 system where they haven’t been charging people and all that yada yada yada, which I stayed out of until now when I realized my cards that I don’t tend to use frequently because the what turned out broken tap to pay was literally free and worth it for the sometimes free ride… I didn’t realize how many free rides I got till later, it was luck. But when I tried to use my cards again 2 of them were blocked with money on them. It had been a few months and I might have stopped using them for being glitchy and put it out of my mind. But I wanted to fix them as I am planning to go back to a transit pass soon as I will be doing potential more distance travel and not just bike. I tapped To see blocked cards. I went on the website and it told me add money at a kiosk to fix it. I use muni in a way I’m often not at a kiosk area. So I Went to the Caltrain station. Added five bucks. Tried to get on the Caltrain with no luck because the card was still blocked. I had tried all the troubleshooting I could find on clippers website, and even some that we’re on Reddit to know avail. I then emailed the customer support and never heard back. So I’d begrudgingly called them. I hate being on the phone because I don’t want to be on the phone ever. If I’m on the phone I’ve already spent hours troubleshooting this myself because I don’t want to have to call some underpaid person to have to explain something I should be able to do online. Only to be told I have to use the app. What on earth would I have done if I wasn’t individual who only uses laptops and doesn’t use a smart phone? I don’t want this app. If only the app can fix it, you are failing us. This app should not be needed. Period. You deserve this 1 star for refusing to fix your website. I’m a millennial, we are the generation with the peak of tech usage. How dare you make me struggle when we are the easy ones! Why does the website not give the feedback of the problem correctly? Why! Don’t answer that. There is no good reason. If the website doesn’t work, you need to get rid of the website and replace it with a thing that says everything is done in the app. I would still hate it. But at least I would’ve been told to go to the right place at some point without having to call. If your support is not being supported you are a horrible company! How many times have they told you this is missing? Or do you just not listen? Doesn’t matter. You should fix the website to give proper indications! I hope my credit cards keep dropping the fares and you keep ending up on the news and getting sued for the money you can’t collect correctly! I will be watching all my cards better as clipper 2.0 is horrible except for we get free stuff from their failure. This app and website issue highlights a huge problem! ### 3/5 — Cant connect *2026-06-16, version 2.0.59* App says it is up to date buy i cannot access it via home internet. Wanted to update info. Cant get anything ### 1/5 — Takes your money and does not let you use the balance on your card *2026-06-08, version 2.0.59* Takes your money and does not let you use the balance on your card. Bought a monthly pass and the app would not let me use the pass to take link. Called customer support, was on the phone for an hour. Said they would refund me and they never did. Made me pay the $3 for a new card as well. Still no monthly pass, $86 down the drain. ### 1/5 — Rube Goldberg on crack *2026-06-05, version 2.0.59* Nightmare of nightmares. Way too complicated. I just want to board muni I do not want to make a career out of it! Get out of my way! I have a LIFE! ### 1/5 — Horrible *2026-06-04, version 2.0.59* Horrible ### 1/5 — Almost never works *2026-06-03, version 2.0.59* This is probably the worst app I have. Why do you ask me whether to remember my login if you never do? How helpful is “Something went wrong” error message that I receive on a regular basis in different parts of the app? Good luck adding a new payment method! Good luck getting updates - it is at least 3-4 days behind. Good luck getting anyone to respond to your inquiries - they go to a black hole. A vibe coding kid will probably make something better ### 1/5 — Horrible *2026-06-02, version 2.0.59* The app is horrible as the service muni provides. Customer Service is also on the same level of carelessness and unprofessionalism. Clipper rejected my autopay and then blocked my clipper card without a notification. I was overcharged 3 times. Never got my money back. ### 1/5 — Extremely Buggy *2026-06-01, version 2.0.59* Auto-reload doesn’t work, cards for payment randomly error out, credit cards get charged randomly instead of clipper, card randomly doesn’t work at gates and requires phone passcode, scanners don’t work on Caltrain… rife with so many issues ### 1/5 — Adding Cash Value *2026-05-27, version 2.0.59* Every time I try to add cash value to my card there’s a problem with the transaction and it doesn’t go thru. My card is current and good and all info is correct but … ### 1/5 — The app is a joke *2026-05-27, version 2.0.59* I enter my user name and password, tap log in, and it takes me to the “Forgot Password” reset screen. This app so bad, it’d be hilarious if it weren’t so infuriating. I’ve already tried removing and redownloading the app. Doesn’t help. ### 2/5 — Needs a rebranding *2026-05-25, version 2.0.59* Clipper provides good functionally, but the branding is very outdated. Hello 90s. Spice it up… you can be so much more. ## Most critical reviews (10 lowest-rated) ### 1/5 — De *2026-08-14, version 2.0.60* Keeps declining my payment with the same card I’ve been using since I changed it to my default payment ### 1/5 — Forced updates for no reason *2026-08-14, version 2.0.60* Forced updates ### 1/5 — Constant errors, sloooow updates *2026-08-08, version 2.0.60* Frequently gives an error message tagging on. Takes hours to update, so there’s no usable record of tag on. Worst app on my phone. ### 1/5 — Unusable *2026-08-05, version 2.0.60* You can’t even plan a trip on TS. If you made this easier to use or if it was actually functional maybe more people would use it? ### 1/5 — Inconsistent and tiresome *2026-08-04, version 2.0.60* Often has issues actually filling card. Also very shouting having to say no to the same question every single time I log in. Do YOU want enable push notification? No I didn’t think so. ### 1/5 — Very outdated *2026-08-04, version 2.0.60* Outdated. Hard to find features. not user friendly at all. Also doesn’t sync with Apple Pay automatically ### 1/5 — unusable *2026-08-01, version 2.0.60* When i tried to add cash balance, this app gave me errors saying transaction didn't go through and try again later. so i did. At end of day, all the attempts went through and gave me an unwanted big balance. Now i'm trying to buy a monthly pass and the app just spins. My partner and colleagues also complain about this app. San Francisco deserves better. ### 1/5 — Difficult to manage account. *2026-07-16, version 2.0.60* No way to remove a credit card or modify CC information using the app. Please fix this app. My benefit card is always denied and there is no way to update or remove a payment card. ### 1/5 — Account management *2026-07-09, version 2.0.59* Account management is not easy to navigate and leads to a lot of dead ends. Removing cards is impossible based on the dead end requirements that are impossible to fulfill. Loading and updating payments on is impossible if your card expires. It’s a convenient service that is not accessible. I also have had accounting errors with my funds not showing up in my cash account even after my card has been clearly charged. (Charges posted twice with missing funds) ### 1/5 — The app is kicking you out very hast *2026-07-08, version 2.0.59* Every time I get to the station I have to login again and it takes a long time to do that, it is extremely annoying when I’m in a hurry ## Most praised reviews (10 highest-rated) ### 5/5 — It's work *2026-06-21, version 2.0.59* Me es muy funcional está aplicación ### 5/5 — Clipper 2.0 update cannot login *2025-12-10, version 2.0.56* I was already logged in then was kicked. Now every time I login it says “Sorry! We are experiencing technical difficulties. Please check your internet connection.” :/ I guess I’ll call them. Edit: Used the website. Needed to reset the password. I think this fixed it. ### 5/5 — Excellent, given the limitations of Clipper *2025-08-03, version 1.59.1* Arguably the best transit payment app in the Bay Area. Managing multiple cards is easy, buying refills is easy, Clipper on the phone is great. Lots of local agencies (SFMTA, SamTrans) are buying generic apps that are a real pain to use — I’m happy to see Clipper not following the same path. ### 5/5 — first time user *2025-03-03, version 1.59.1* not user friendly. Always Error Message after a previous log in success. Need algorythme improvement please! ### 5/5 — Directions for destinations *2025-01-08, version 1.59.1* It is a great site to find the directions to reach at your destination ### 5/5 — Clipper Discount *2024-05-21, version 1.59.1* The new service of Clipper Discount Card is excellent and perfect in design and service. The card is convenient to manipulate online and easy to take care of itself. The customer service is excellent and professional and I would definitely highly recommend and would give a five stars rating for its quality, reliability and customer service experience. Thank you for the Clipper services and products. ### 5/5 — Terrible onboarding *2023-07-23, version 1.58.8* When you buy a clipper card you add a cash value because that’s the whole point, right? This value DOES NOT carry over to the digital wallet version of your card. So basically your physical card, and your digital wallet share the same number but can have two different balances. Oh and you cannot add your clipper to Apple wallet unless you setup credit card payments in the clipper app. Going to get my physical cards balanced refunded as soon as I can ### 5/5 — Useless *2022-07-18, version 1.58.3* You’d think that you’d have the convenience of loading the cash on your phone or your card via the app but it takes DAYS to get the money onto your card. This app is pointless. There is no reason it should take days to load the money but magically going to Walgreens is “faster”. You’d think you’d also have the convenience of monitoring your rides, NOPE! That also takes days to load in. So unless clipper card fixes whatever issue that “magically” doesn’t allow you to reload the card instantly (take a page from the Starbucks app!!!) then there is no reason to have it on your phone. Even the Apple Card function is pointless because you can only have one card digitally. Meaning, clipper card creates and registers a whole NEW card and your plastic card is useless as well. 1/10. Don’t download this lol. ### 5/5 — Clipper and Apple wallet *2021-12-06, version 1.58.3* I use public transportation to get around the Bay Area and being able to add my passes to my Apple wallet clipper card has made it so much easier to maintain balances. I have like 15 empty clipper cards in my house and I would forget how much money was on the card and when it was time to go to get around. ### 4/5 — All in one app *2026-03-06, version 2.0.56* Only gave it 4 stars because adding a muni pass isn’t the most clear process. Eventually I figured it out, but it seems as though sometimes it allows you to sign up and sometimes it doesn’t, but also doesn’t seem to save your auto-load settings… --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-01.*