# Close CRM — user reviews > 38 indexed App Store user reviews of Close CRM by Elastic Inc, rated 3.70/5 from 44 ratings. - Source: https://appshunter.io/ios/app/close-crm/id1668836284/reviews - App overview in markdown: https://appshunter.io/ios/app/close-crm/id1668836284.md - Rating breakdown: 5★ 25 · 4★ 2 · 3★ 3 · 2★ 7 · 1★ 6 ## Newest reviews (14 of 38) ### 3/5 — App Glitches A Lot *2026-02-20, version 5.1.3* I have been satisfied using this platform on my laptop or CPU as it runs flawlessly. But I work in the field and I always have to be on the go! Therefore, I tend to utilize it on my iPhone 15 Pro w/ 256GB. However, let me start by stating regardless of my network, it is super laggy and does not respond well. I have emailed Close support about many issues on the iOS platform. CLOSE: PLEASE HAVE YOUR TOP TIER BACKEND SUPPORT TROUBLESHOOT THIS APP & MAKE IT FLUID & LESS LAGGY!! Thank you for a brilliant & useful app. ### 2/5 — Stopped working on iOS 16 after latest update *2026-02-18, version 5.1.3* . ### 4/5 — Please fix the texting feature! *2025-03-27, version 4.7.9* Everything else is great. Overall I really enjoy the app but communication is key for any sales org. If I can’t text clients back on the app it defeats the purpose of having the feature on there honestly. When I am on the road I have to wait to text my clients back when I get back on my computer which slows me down and When I try to text clients it doesn’t load. Less speed = less $$ for my business. ### 2/5 — Slow if it is working at all *2025-02-17, version 4.7.6* So slow, and that’s when it actually works. I’m not sure all features ever work but at least the sms/email part of the inbox should. ### 2/5 — Eh *2024-11-17, version 4.7.6* Solid platform & one of the best I've used on a laptop or PC. The mobile though? I have an iPhone 14 Pro with a massive amount of storage and the app is consistently glitchy and weird. Literally just feels terribly optimized w/ compromised core functionality at points. Generally unimpressed with the mobile version & got so frustrated I'm here making this review. Do better. If you're going to release something you should really check the User experience because I feel it's so difficult to use this product on my phone I'd rather cart around my 2014 laptop that weighs like 10 pounds. ### 2/5 — Please fix edit emails. *2024-04-26* Please fix the Edit email feature. Consistently does not open a saved email to edit it. Extremely frustrating **Developer response:** Hey, sorry for the late reply. We fiex the email edit issue. Make sure you have the latest app version ### 2/5 — Please fix edit emails. *2024-04-26, version 4.5.0* Please fix the Edit email feature. Consistently does not open a saved email to edit it. Extremely frustrating ### 2/5 — Crashes every 2 min *2023-08-31, version 2.0.2* Takes forever to load anything. It’s easier to use the mobile browser version ### 1/5 — Way too many bugs *2023-07-22* Firstly, I can’t believe it took a CRM as good as Close.io to build a phone app. But unfortunately it’s so glitchy - slow to load, I can’t click text templates, it lags when scrolling, it creates duplicate texts, the list goes on. It feels rushed. It’s slow to use, and just overall frustrating. It’s easier for me to just wait til I’m at my laptop where I can use the desktop app (but even that has been glitchy at the moment - support has said they are working on it albeit slowly…) Looking forward to close.io being a 5 star CRM again and the app being 5 vs 1 star. **Developer response:** Hi Laura, thank you for the feedback. We're aware the app is not perfect yet. Our goal was to focus on the functionalities first. At the same time, we do understand it might be a frustrating experience at the moment. We're aware of the loading time issue and will work on improving the app speed in the upcoming months, so stay tuned! ### 3/5 — Mobile App is slooooooow and returns to Inbox all the time *2023-07-22* Why does it take 15-30 secs to load a contact and switch to the Inbox if I change focus to another app **Developer response:** Thanks for the feedback. We're aware of the loading speed issue and will work on improving the app speed in the upcoming months. ### 2/5 — Many bugs *2023-07-17, version 2.0.2* Close CRM on my Mac is great. But this iOS app is super buggy. Need to fix. Doesn’t load after I search and click ### 2/5 — Not a chance this is 5 star *2023-07-15, version 2.0.2* They have lot of work to do many bugs to fix. The doesn’t work with IPhone’s currently. They are so close to having something AMZING but also so far ### 1/5 — Love Close CRM but this app needs development *2023-06-29, version 2.0.0* Crashes everytime I open a lead. Takes forever to lead. I’m sure It’ll get better but right now its tough ### 3/5 — Great App, excellent CRM *2023-06-23, version 2.0.0* The App is still too slow to be as effective. ## Most critical reviews (10 lowest-rated) ### 1/5 — Why bother with iPad? *2026-04-16, version 5.2.1* There’s no full screen capability on the iPad, it’s a glorified version of the iPhone (which I get is still iOS, but no other app struggles with that, including Slack which could still use the regular iOS window). Disappointing, could’ve been a really powerful tool. ### 1/5 — Mobile App Very Laggy *2025-12-01* I have been using this app in my iPhone 15 Pro Max, for last few months and I have to say at first it was great….but nowadays it’s super laggy and does not function well causing me to miss out on my metrics. I would suggest their Dev Team to restructure update their UIE (User Interface Experience). Even they have a helpful support team, they are not responsive enough & are not fluent in fixing any issues at hand. PLEASE CLOSE BOSS UP & OWN UP!!! NOT EVERYONE HAS A LAPTOP TO LUGG AROUND!! ### 1/5 — Calls glitchy *2025-08-29, version 4.7.9* I really like close.com but their phone app skips whenever I make an outgoing call to the point it’s unusable. It’s really the only feature I need from mobile that just doesn’t work for me. ### 1/5 — No support for chat gbt feature *2025-01-11, version 4.7.6* I loved this app in the beginning as I was using it in chat gbt and is the only reason I’m using the app. However. After trying for days to link the close crm app with chat gbt. I’ve given up. Just keep getting error messages and there seems to be no support for this app ### 1/5 — Infinite Loop *2024-05-08, version 4.7.0* This app is only good for making calls. Going into the details of a lead only loops back to my inbox. It’s impossible to properly work a lead when I’m not near my workstation. Please fix. Search Lead > Click in Lead > Click “Details” > Circles back to inbox EDIT: This bug still hasn’t been fixed and the search function constantly freezes and crashes the app as well as just not searching at all. It’s insane ### 1/5 — The app doesn’t load on my iphone 14 pro ios 17 *2024-02-22, version 4.0.0* New Close user and hoped this app would be functional. When can we expect a fully functional app?? ### 1/5 — Infinite Loop *2024-02-01* This app is only good for making calls. Going into the details of a lead only loops back to my inbox. It’s impossible to properly work a lead when I’m not near my workstation. Please fix. Search Lead > Click in Lead > Click “Details” > Circles back to inbox **Developer response:** Hey Bekah, thank you for the feedback. We're aware of the navigation issue and are working on a fix that should be available in the March update. ### 1/5 — Close app won’t load or open. Unusable *2024-01-13, version 4.0.0* Close app won’t load or open. Unusable I have an iPhone, all software updates done. I’ve deleted and reloaded. Reported issue to Close Support over a month ago. No solutuon. Unusable ### 1/5 — Roll back phone calls until option to turn off!! *2023-09-29* It was shocking on Tuesday to have 10 people in our team meeting all have our phones ring with every inbound call. Roll this feature back until it has a option to disable phone calls! **Developer response:** Thanks for the feedback. We'll be releasing this option this week. ### 1/5 — I can’t stand this crm. *2023-09-09, version 2.0.2* So anytime they are rolling out with new features the app on my computer begins to crash. Therefore I have to use the phone app as a back up while I uninstall and redownload it on my computer. This phone app is terrible. Take 5 min or more to just load a new page and is constantly crashing. If my company wasn’t using this app I’d switch over to highlevel and never look back. ## Most praised reviews (10 highest-rated) ### 5/5 — Great CRM *2024-06-25* We have been using Close for almost 2 years now and this is absolute game changer. ### 5/5 — Lifesaver! Helped close a deal so I’m happy :) *2023-09-25, version 2.0.2* I Love Close and have been using it for many years. Thank god they have a solid mobile app now!!! Helped me close a deal the other day by allowing me to send an important follow up from the go and get a meeting set up even before arriving at the office! Amazing! ### 5/5 — Finally *2023-06-12, version 2.0.0* It was so painful to wait for mobile app to be released, it feels that it took forever to get to this moment. I'm so happy now that I can finally also call using the mobile app, it helps tremendously. ### 5/5 — I don’t know what I would do without Close *2023-05-11, version 1.0.1* Close is hands down the best CRM out there for B2B sales/SaaS sales. I can’t express enough that I have tried every CRM under the sun, was always left feeling overwhelmed and paralyzed by it, (no offense but this includes HubSpot and SalesForce) and with Close I am thriving in my business and I can rely on its ease of use and simplicity- I love it and so will you. Thank you Close! ### 5/5 — I love Close CRM *2023-05-10, version 1.0.1* I was introduced to Close by a friend and I’m so happy he did! Close knows how to take care of it’s customers. Support is always fast and the FCR (first call resolution) is super high. I’m a big fan so when I heard the iOS app was out I went for my phone as fast as possible. The app is great and very easy to use. I look forward to the next release’s features!! ### 5/5 — So happy this arrived! *2023-05-05, version 1.0.1* Oh man, I’m pumped this app has come to life! Being able to check deal status and take notes on the go is a game-changer for my sales process 🙏 ### 5/5 — Incredible *2023-05-05, version 1.0.1* Has already made my life sooo much easier. Easy to use with quick access to my prospects and customers ### 5/5 — Best app ever invented *2023-05-05, version 1.0.1* I’ve never written a review so quickly in my whole life. I just started using Close in a new job and it’s been annoying that I can’t reply to texts directly from my phone. This new app is AMAZING!! It has the full capability of the close web browser, minus the ability to search by email/text template name. That’s a small issue, but I’m sure they’ll fix that in the next few updates. Good job Close team, give your engineers a raise. And an extra day off. And give them a hug from me, because they’re my best friends now. ### 5/5 — Game changer *2023-05-03, version 1.0.1* This has been my most anticipated app release of all time. It makes my life so much easier while I am away from my computer. The functionality translates beautifully to mobile. Quick access to my leads and closing deals on the go. Well done the Close Team! ### 5/5 — 5 stars! Invaluable for sales reps! *2023-05-03, version 1.0.1* This app has made my life so much easier when it comes to managing my leads on the go. It’s super easy to use, intuitive, and gives me the flexibility I need to not be tied down to my computer all day. I love that I can keep my prospects warm wherever I am! Everything I need is right at my fingertips. Thanks, Close team! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-22.*