# CloseKnit Health — user reviews > 49 indexed App Store user reviews of CloseKnit Health by ATLAS HEALTH, Limited Liability Company, rated 2.34/5 from 88 ratings. - Source: https://appshunter.io/ios/app/closeknit-health/id6469872348/reviews - App overview in markdown: https://appshunter.io/ios/app/closeknit-health/id6469872348.md - Rating breakdown: 5★ 26 · 4★ 0 · 3★ 1 · 2★ 3 · 1★ 35 ## Newest reviews (15 of 49) ### 2/5 — Needs Face ID *2026-06-23, version 1.1.7* When selecting a provider to make an appointment you scroll through dozens of folks - if you click for more info on a provider you can’t click back to your place. You’re taken to the top of the list. Also why is there no Face ID option? The only thing worse than this app is the service itself which deteriorate with each passing year. ### 2/5 — Not ready for prime time *2026-04-03, version 1.1.6* My past medical records do not appear in the app. When I open the app, I get a message saying that they cannot verify my insurance and to call the number on the screen. I call the number, they say the insurance is accepted, then put me on hold for 25 minutes before sending me to voicemail. The missing records and insurance issues are not resolved even after multiple calls. Do people actually pay to have this service as the portal to their practice? What a mistake. ### 1/5 — Horrible Service *2025-11-06, version 1.1.4* Providers do not show for appointments or for Urgent Care. Useless service if no one shows up. ### 1/5 — You are seen quickly but you end up in technical nightmare *2025-08-25, version 1.1.1* I was able to see an urgent care provider within 3 minutes. The provider went over my symptoms and background with me before providing writing a prescription. The prescription was an everyday simple medication not a controlled substance, but it never reached the pharmacy. The provider notes showed the medication with the correct prescription and pharmacy but 48 hours past it never arrived. Tech support and customer service is East Coast and closed on the weekends so forget about calling you’ll get a recording. The chat service just allows you to send a message to switch you receive a response… we are checking 5 hours later you reply to the message and they are still checking but will escalate the issue. I have used several online teleheath services and received my prescription in a matter of hours. Sadly this service is recommend by my insurance provider. Good luck to you if you try it. ### 1/5 — App is not functional *2025-05-20, version 1.0.8* App is buggy and barely functional, can’t even sign in. The estimated price is also a lie, expect a bill many months after your visit no matter what the estimated price is. ### 1/5 — Horrible! *2025-03-03, version 1.0.6* If I could give negative stars I would. The app crashes constantly. You definitely can’t get help. It’s a benefit we pay for through our health insurance plan that’s a tremendous waste of money because you’re never able to use it. ### 1/5 — Useless for anything *2025-02-20, version 1.0.5* The functionality is poor, you have to login multiple times just to even send an email. Trying to actually get access to any form of healthcare is worse than normal. ### 2/5 — Still waiting on work note *2025-02-03, version 1.0.5* The care itself and app itself I had no problem with. But it’s been 3 days since my visit and I have yet to receive my doctors note for work. I reached out on the 2nd day and haven’t heard anything back either. Will not be using this app again. ### 1/5 — Attempted 3 sign ins. *2025-01-31, version 1.0.5* This is what AI looks like.Humans not available . Am not having success signing in. Then the appointment is not correct. Again no human available Then appointment all done after they said I failed to make it. Would recommend going elsewhere.9 ### 1/5 — Ineffective *2025-01-29, version 1.0.5* I attempted to access the urgent care feature numerous times only to be met with an error message. When I called technical support, after being on hold for several minutes, I received a message suggesting I leave my information in a voicemail and that someone would respond to me by tomorrow. I feel like that defeats the purpose of urgent care. ### 1/5 — Absolute Garbage Telehealth App *2025-01-13, version 1.0.5* From hours long waits, to horrible customer care and repeated failures without any attempt at correction, this is by far the worst telehealth app I’ve ever used. If you are able to use another telehealth app, save yourself hours upon hours of aggravation and frustration. The customer service team could not be less apologetic dealing with these issues. When you’re actually able to see a provider, they are competent and provide good care but the hoops you have to jump through just to see a telehealth provider completely negates the good care they provide. If I could give this app zero stars, I would. ### 1/5 — Do not use *2024-12-31, version 1.0.5* They send you texts/calls to confirm your appointment an obnoxious amount of times before your scheduled appointment and then….Doctors do not show up to appointments. ### 1/5 — Useless *2024-11-18, version 1.0.4* This app doesn’t work. No one responds. There is no information about previous visits or Doctors orders. ### 1/5 — The new app is absolutely useless. *2024-11-07, version 1.0.4* Not sure why they “upgraded” to an app that is absolutely useless. Used closeKinit over a year absolutely loved my provider. I ended up in the ER and the new app came out. They are still my PCP. But when I scheduled none of my messages seems to go to someone in the week I had to wait for an appointment to get medications to help with some side affects of the meds I was on. When you schedule you can’t see the time in the new app. You can’t see the appointment at all they sent me in an email link. Then the PCP sent me to a specialist, because I have a borderline emergency situation, and they didn’t write a proper referral. And when I messaged, it no longer goes to your provider. And I was told to “figure that out with your insurance.” Seriously? So I am probably gonna have to switch PCP’s yet again, during a health crisis, because their app is useless and there is no way to contact a provider or a person who knows the absolute basics of healthcare? So friggin annoying. ### 1/5 — Notifications *2024-11-04, version 1.0.4* I just downloaded this updated app. You cannot turn on notifications as the app doesn’t even show up under installed apps under your iPhones setting