# CloseKnit - Legacy — user reviews > 75 indexed App Store user reviews of CloseKnit by CareFirst Holdings LLC, rated 3.04/5 from 80 ratings. - Source: https://appshunter.io/ios/app/closeknit-legacy/id1580814286/reviews - App overview in markdown: https://appshunter.io/ios/app/closeknit-legacy/id1580814286.md - Rating breakdown: 5★ 38 · 4★ 1 · 3★ 1 · 2★ 6 · 1★ 34 ## Newest reviews (13 of 75) ### 2/5 — This App Made Me Want to Smash My Phone *2024-09-25* I was able to log into app, log into call to meet w/ telehealth doc, 8 mins before the start of my meeting. What happens when it's time, I am kicked out & cannot get back in. octors seem not to care to call your phone when you aren't on the video call. I don't know why I ever trusted this! ### 3/5 — Bad interface *2024-02-11* Login is clunky and doesn’t automatically log you in even if biometric login is available. The app constantly redirects you to a browser for certain functions despite not being able to access this service through a desktop browser. The developers should work towards making more of these features native and follow Apple developer protocol for logins. Traditional provider visits are okay but urgent care visits are quite rushed and practitioners forget prescriptions or have to be repeatedly pressed to get prescriptions for alternative care options. ### 1/5 — Wait time horrible *2024-02-03* Always wait over an hour and if you don’t show to your visit they still charge you ### 1/5 — Horrible *2024-01-26* The Dr service itself isn’t bad…however you can’t get ANY assistance.y work transitioned to CloseKnit from BCBS and my very first urgent care visit I requested a work note. The NP said no problem, but never sent it. There was no way for me to get in contact with here, so I had to email customer service…they sent me multiple dead links…still waiting for a response. Horrible horrible customer service if everything isn’t handled at initial visit ### 1/5 — Lackluster UI *2024-01-23* Can’t even log in to the app. ### 2/5 — Clunky *2023-12-21* The video service portion is not bad. The overall interface is bad. One blaring issue is when you are typing in chat and need to switch to another app to copy information the chat is cleared when you return. Not good. I’ve only used the app one time so far, but I saw a couple other issues that weren’t as annoying as this one. ### 1/5 — Caveat Emptor. Bad service - bad app *2023-11-05* Specifically advertised that they accepted my insurance then didn’t apply any of it to my bill. Bait and switch. The app also doesn't work correctly and their “secure” emails that include your health information are impossible to access. Their “customer service” is also an unrelenting joke. Complete hassle and not worth the time and constant inconvenience. I’ll just have find a local primary care doctor instead. ### 1/5 — This app is warm garbage *2023-10-15* The healthcare I’ve received on CloseKnit has been great. Unfortunately, the app is so buggy, clunky, and slow I can’t even get access to my doctor most of the time. Uninstalling, reinstalling, logging in, on an endless loop has done nothing. Can’t even get notifications. It won’t even let me log in. You’re offering healthcare for crying out loud. HEALTHCARE. What good is having great healthcare when the tools to access it are next to useless? Do better. There is no reason for a large company like this to have a dumpster fire of an app in the year 2023. ### 1/5 — Faulty app *2023-10-04* Second attempt to use this app. Still won’t let me log in or create an account. Won’t be using it again. ### 1/5 — Too many technical issues *2023-09-13* I signed up, errors. I finally get into the app, and try to schedule an appointment, no available appointments. Chat with them, chat sometimes loads, sometimes doesn’t. Finally, I get thru, and I get offered a date and time, but I was asking why it wasn’t letting me select my own time, so fin, whatever, I ask for a slot next month. They inform me they only do appointments a month at a time and to try scheduling for next month at the end of this month…. No. I guess I’m just not using this service at all. Enough is enough. ### 1/5 — Horrible App *2023-09-07* This app is horrible. I can’t even get past the login page. Every time I attempt to log in and then verify with my phone number it just reverts to the login page. Have tried multiple times, even deleting and re-downloading the app. So much for access to healthcare… ### 1/5 — The worst user experience I’ve ever witnessed *2023-08-29* Let me begin by saying the care I have received using this app has been excellent. I make appointments to refill mental health medication and speak with a doctor in relation to that treatment. The app itself is rubbish. I understand HIPPA laws that cause you to be signed out constantly, but it’s like they took no UX considerations when developing the usability of the app itself. When an appointment is booked there no clear direction as to where that booking is (you have to go in like you’re booking a new appointment to see existing ones). It constantly crashes, it sometimes won’t log you in (like right now, I can’t get back into the app as of the writing of this review, even after resetting my password and making sure the app is updated). Sometimes I have to completely restart my phone (iPhone 13 with the latest OS) to get the app to refresh. I wish this wasn’t the official CareFirst Blue Cross app, cause it’s complete garbage. ### 1/5 — App is useless *2023-08-09* Can’t login. Can’t reset my password despite several tries. It’s absolutely useless. Can’t use the service because the app is unusable! ## Most critical reviews (10 lowest-rated) ### 1/5 — Terrible excuse for health care *2024-10-11* Suboptimal and unreliable health care option. In 3 months as a patient, I’ve encountered more issues and difficulty with obtaining routine care than in my entire life. During the transition to a new app, there has been no effort to ensure continuity of care and prescription refills. Their customer service is garbage and there is no clinical ownership of patient care. As a healthcare provider myself I joined CloseKnit for perceived ease and convenience, the experience has been anything but that and this level of irresponsible patient care would not be acceptable for a PCP and telehealth should be held to the same standards. ### 1/5 — Doesn’t work *2024-09-17* Unfortunately this app does not work. Constantly asks to verify location on each page and then doesn’t proceed ### 1/5 — Can’t login.. *2024-08-15* The UI is god awful. I can login to the website and the other app, but it will not allow me to login to this one. I’ve tried multiple different things and I can’t get past it, I need to contact my provider but am obviously unable to. ### 1/5 — Cannot complete registration *2024-08-09* Completing registration throws an error and you can never login because it takes you back to same error prone screen … over and over ### 1/5 — If I could give a ZERO, I would. *2024-06-01* Worst experience I’ve ever had. My health concern was immediately dismissed by the telehealth doctor because I was breastfeeding. Said I would need to call my obg (who isn’t available on the weekends unless it’s deemed an emergency) to get information on what I could do while nursing. Absolutely ridiculous since it wasn't a complicated issue and one that my obg would question why I had to call them. The doctor I talked to even said he could look it up, but to just talk to my obg instead. Complete waste of my time and absolute negligence by that doctor. I’m frustrated and shocked by the complete lack of professionalism. Will never recommend this to anyone. ### 1/5 — Horrific app authentication *2024-05-07* CloseKnit shockingly lacks basic quality control and integration with common password managers. I’ve been at various times locked out or unable to access my account for six weeks. ### 1/5 — Can’t even get started *2024-04-17* App will not progress through the registration process. It’s an endless loop and apparently creating a ticket does nothing. ### 1/5 — Can’t even get started *2024-03-21* App will not progress through the registration process. It’s an endless loop and apparently creating a ticket does nothing. ### 1/5 — Probably the worst app I’ve ever used. *2024-02-28* I had to fill out some information in the “chat”feature and could not see what I was typing or the chat itself. The interface is terrible, navigation is weird. Cancelled the appointment and plan on uninstalling the app so I never have to use it again. ### 1/5 — Can’t log in *2024-02-14* I don’t usually leave reviews but I’m totally disappointed with this app. I can’t log in at all and I’m having a hard time getting in contact with my healthcare provider, so I was told by my insurance company about this app. What a waste of time 👎🏽👎🏽 ## Most praised reviews (10 highest-rated) ### 5/5 — Incredible Service *2024-02-22* I recently used CloseKnit and I must say, it exceeded all my expectations! The care and attention to detail provided by the team were absolutely amazing. From start to finish, they did an incredible job ensuring that my needs were met. The platform itself is user-friendly and intuitive, making the whole experience seamless. I highly recommend this platform to anyone in need of virtual services. Kudos to the team for their exceptional work! ### 5/5 — Great app *2024-02-15* This is everything that I needed. Super easy and very convenient to use. Definitely recommend it to everyone. ### 5/5 — Extremely convenient *2024-02-15* My son was sick, my car wasn’t working, I was really upset until I found closeknit and I was able to schedule an appointment and get a prescription sent to our pharmacy, my husband was able to pick it up on his way home from work! Highly recommend! ### 5/5 — Great Patient Experience *2024-02-14* I think they’ve made a few updates to their app - the user experience has definitely improved. However, my patient experience has been awesome. I use to be a One Medical person. My experience with this care team far exceeds what I got from One Medical. ### 5/5 — Great experience *2023-10-25* CloseKnit has made healthcare simple and convenient. The same-day video visits, and easy prescription refills have truly streamlined my healthcare experience. It’s a great solution for preventive, urgent, and chronic care. Thanks for making it so effortless! ### 5/5 — Highly recommend! *2023-08-05* Closeknit Health is the ultimate healthcare app I've been looking for! The personalized approach to care, unlimited free chat with a dedicated Care Team, and on-demand video visits right in the app make it incredibly convenient. I love that I can book same-day or future appointments that fit my schedule and get quick prescription refills hassle-free. The peace of mind knowing they work with my insurance and don't charge any extra fees is a game-changer. Whether it's preventive, urgent, mental health, or chronic condition care, Closeknit has me covered. No surprise bills ever, just excellent service. Highly recommended! ### 5/5 — Easy to use *2023-08-05* I loved how convenient the process is. As far as virtual healthcare goes you can get everything you need from the closeknit app. Definitely a must use if you have any elderly family as they can receive the care they need from the comfort of their home! ### 5/5 — Love the app!! Amazing service!!! *2023-08-03* Made an appointment, received a home diagnostic kit, had the comprehensive annual review, which included follow ups and a send a person to my home for blood work! ### 5/5 — Phenomenal Service! *2021-12-14, version 1.0.11* Who would have ever thought that primary care could be so easy? Honestly, this is how seeing a physician should be! The care team and the providers are readily available, scheduling is a breeze and my physician truly listens to my concerns. I appreciated the time they took to find what works best for me. ### 5/5 — Can’t believe this exists—amazing! *2021-12-08, version 1.0.9* I needed urgent care and couldn't get an appointment anywhere. I downloaded CloseKnit, and within 5 minutes, I was talking with a doctor. She took the time to address all my questions and concerns. I'm going to be using CloseKnit from now on. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*