# Cloud Opener - File manager — user reviews > 179 indexed App Store user reviews of Cloud Opener by Jacks-apps, rated 2.60/5 from 36 ratings. - Source: https://appshunter.io/ios/app/cloud-opener-file-manager/id928144263/reviews - App overview in markdown: https://appshunter.io/ios/app/cloud-opener-file-manager/id928144263.md - Rating breakdown: 5★ 9 · 4★ 2 · 3★ 5 · 2★ 6 · 1★ 14 ## What do users think of Cloud Opener? Overall sentiment: negative **Pros** - 👍 Easy access to iCloud Drive files - 💡 Fills gap Apple should have addressed natively - 🎯 Simple and intuitive interface - 📁 File management capabilities (move, delete, organize) - 🔄 Support for multiple cloud services (Google Drive, OneDrive, Box) - 📄 PDF and document preview functionality - ✨ Lightweight app with minimal storage footprint - 🎨 Clean, Apple-like design aesthetic **Cons** - 🐛 Frequent crashes and freezes - ⚠️ App abandonment - no recent updates - 🚫 Doesn't work as advertised for many users - 📵 Poor or non-existent customer support - 🔌 Slow performance with large files - ❌ Inconsistent functionality across devices - 🔐 No authentication/login issues - 📱 Incompatible with newer iOS versions - 🎬 Video playback issues - ⏳ Slow file uploads and downloads **Commonly reported bugs** - App crashes on startup or when opening files - Files show as empty or fail to load - Freezes when accessing files or scrolling - Navigation windows randomly close - Thumbnails not displaying correctly - PDF import functionality broken - Files not opening despite being visible - Crashes when exporting files via email/text - Scrolling issues - page doesn't scroll with keyboard - Inconsistent 'Open in Safari' button functionality - Duplicate file copies created after editing - iCloud Drive shows empty despite having files - App doesn't launch or stays on loading screen - Crashes with specific file types (MP3, .url files) - Kernel panic errors - Crashes under older iOS versions (iOS 14.4.2) - Import limit of 25 pictures maximum - File compression without user consent **Most requested features** - Touch ID/Face ID authentication support - File renaming capability - Create and rename folders - Bulk file operations (select multiple files) - Video editing functionality - List view as default display option - File information/properties view - Thumbnail previews for Word documents - Folder import (import entire folders at once) - Remember last opened folder location - Direct file saving without creating copies - Dropbox integration - SMB share and WiFi HDD support - FTP support - Disable automatic file compression option - German language support ## Newest reviews (14 of 179) ### 2/5 — Je n’arrive pas à importer un fichier PDF que j’ai déjà réussi à importer dans une autre application *2025-04-01, version 3.9.4* Il me semble que l’application n’a pas été mise à jour depuis longtemps… ### 2/5 — Not happy *2022-10-29, version 3.9.4* Cant find how to use this app ### 2/5 — No support *2022-08-03, version 3.9.4* Displays photos. Won’t play video. Have done long pressed suggested on line. Didn’t help. emailed support. No response. I can display photos from iCloud. Really wanted to play video. ### 3/5 — Can't open .url files in Google Drive *2020-11-18, version 3.9.0* I downloaded this for opening .url files (shortcuts to websites) I had in my Google Drive. I couldn't figure out how to make it work. Update: it works if I try to open the file from the Google Drive app but not the Files app. ### 3/5 — Need help *2019-11-08, version 3.5* So I’ve just bought the app as I need to access the photos stored on y I could, I have 4.3GB of photos and want to look through them and delete a load, however I can not find them through your app I’ve been on to I cloud drive and everting thing else on there and no photos. Some help would be appreciated. Can the photos on my I cloud be accessed through this app ? ### 2/5 — Freezes, cant use *2019-10-26, version 3.4.2* Really disappointed. Despite the mixed reviews, there were enough people saying it did work, that i decided to give it a try, but no go. I can open it, see the files, but as soon as I try to access a file, any file, it freezes. Every. Single. Time. Had to delete and reinstall to get out of the freeze. Have not been able to use it at all. Sorry to have spent $1.99 on this, but maybe it can go toward the developers improving the product. Would really love this if it worked. ### 4/5 — iCloud intergrated programme with others *2019-06-23, version 3.4.2* Well worth having, will be beneficial ### 2/5 — Not impressed *2019-04-21, version 3.3.1* Everyone should be aware that you cannot EDIT videos. Only photos. No doubt you can put videos on here but you can’t trim or do any editing to them which is why I waisted 1.99 for this app. That being said it is useful if you’re looking to edit photos only. ### 2/5 — Insonsistent *2018-09-11, version 3.2.4* I am running the latest IOS on my Gen 4 iPad. I purchased this app so I could read Win 10 shortcuts from a network drive and paste the URL into Safari on my Ipad. My experience is mixed. Some of the trouble comes from the fact that the iPad or this app marks these shortcuts with an FE [file explorer icon], but does not limit this designation to Win 10 shortcuts. So finding an actual shortcut is more of a chore. Even so getting the app to give me the "Open in Safari" button is hit and miss. "Open in browser" is more consistent, but U tube videos never load with this native browser. ### 1/5 — Waste of money *2018-08-22, version 3.2.4* Didn’t work. I can see my files although the app is very slow with large (ish) files. The whole reason I downloaded the app was to be able to save those files to my phone but the app just crashes whenever I try. Definitely don’t recommend. ### 1/5 — 2,29 € für nichts? *2018-06-23, version 3.2.3* Ich hatte gehofft, dass ich mit dieser App meine Dateien (insbesondere gespeicherte Fotos) in der iCloud anschauen und ggf. löschen kann aber angezeigt werden mir lediglich Dokumente, die ich mal in Pages gespeichert habe. Auch blöd, dass man nicht auf Deutsch umstellen kann. Außer Spesen nichts gewesen oder bin ich zu blöd für die App? ### 1/5 — Do not buy. *2017-05-14, version 3.1.3* A waste of money. Clumsy interface which is difficult to navigate. This app does not live up to all of what is advertised. ### 3/5 — Disappointed *2017-04-25, version 3.1.3* It worked great at first, but now I have problems with it. Too much to explain. ### 1/5 — Useless *2017-04-18, version 3.1.3* Completely useless, will not access my cloud ## Most critical reviews (10 lowest-rated) ### 1/5 — Oh dear .. *2023-11-22, version 3.9.4* App crashes at opening.. developer website nonexistent.. no way of getting support ? Is it a scam ? Why does Apple allow this ? ### 1/5 — Igual que app nativa archivos *2023-07-28, version 3.9.4* Es una copia de la aplicación de archivos de IPhone. No paguéis por ella ### 1/5 — Version 3.9.1 crashes on iOS 14.4.2 *2021-04-09, version 3.9.1* This used to be a great App, but it seems that the developer has abandoned it. The App version 3.9.1 crashes under iOS 14.4.2 Don’t bother downloading until the app is fixed ### 1/5 — App Doesn’t Work! *2020-06-11, version 3.5.2* This app accepts downloads easy enough but nothing opens! Too bad - I need it. ### 1/5 — Total waste of money. *2020-05-25, version 3.5.2* This app does not work, It doesn’t let you view any of your files. ### 1/5 — Another Crap App *2020-04-10, version 3.5.2* Too many issues to list. Don’t waste the download. ### 1/5 — Updated app crashes *2019-12-31, version 3.5.1* The app crashes now after updating. It doesn’t function properly when I try to send my files over email or text. ### 1/5 — So far... NOT good *2019-10-21, version 3.4.2* First off, I don’t care about the 1.99, I do care about the fact that I can’t access something that is mine, Not yours. You have made it impossible to look, find, browse, DL or anything else that I’d like to use, show or share. You, the iCloud people, need to make this more user friendly, build an app that lets us into our files, photo’s and video. Having to use a Third party app to access something you created is irresponsible and pretty crappy, not just in my opinion but A lot of opinions from what I have researched. I will continue to “try” and access MY iCloud account while I wait for your attempt to ... well whatever you want to call it... ### 1/5 — It doesn’t work.... *2019-08-24, version 3.4.2* I bought the app and it has issues,hoping to get help from developers to fix it. ### 1/5 — Dislike *2018-10-14, version 3.3.0* Such a waste of money ## Most praised reviews (10 highest-rated) ### 5/5 — Works great for . txt files! *2021-10-19, version 3.9.2* I needed an app to open .txt files on my phone and this worked perfectly. Thank you! ### 5/5 — So easy *2020-01-15, version 3.5.1* Brilliant app but help need it! From today I found that pages don’t roll up. I can type only up to the keyboard, if I need to type lower, the page doesn’t roll up so I can’t see what I’m typing. I updated the app but still the same. On my phone and ipad as well. ### 5/5 — Excellent app *2017-09-11, version 3.1.4* Well designed and does what it says. It played a video file from my iCloud Drive that would not play natively on the iPhone. ### 5/5 — Very useful App! *2017-09-04, version 3.1.4* Works like a charm, and with an older iPad allows me access to my iCloud files and all the conveniences of that storage system. One of the best apps I have bought!!! ### 5/5 — Great App *2017-03-22, version 3.1.2* It does what it said it would with ease. I open send any receive all my files as if they were on my device. ### 5/5 — Great program *2017-03-06, version 3.1.2* I dont know why others are having problems. My guess is operator error. It lets you access files in the iCloud Drive without any issues. You may need to have a basic understanding of file management to understand how it works. ### 5/5 — It's All Good *2016-12-28, version 3.1.2* Love the app. It is self explanatory, easy to use & gets files moved easily. ### 5/5 — Meravigliosa! *2016-11-27, version 3.1.2* Indispensabile per iCloud Drive. Grazie! ### 5/5 — Update is improvement on already great app *2016-09-18, version 3.1.0* Also usual brilliant customer service! ### 5/5 — Great *2016-06-09, version 3.0.2* It's better than the built in iOS cloud app,and it's updated constantly. Perfectly crafted into the iOS! Excellent! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-09.*