# Cloudnine — user reviews > 55 indexed App Store user reviews of Cloudnine by Kids India Clinic Pvt Ltd, rated 4.80/5 from 182 ratings. - Source: https://appshunter.io/ios/app/cloudnine/id1438842578/reviews - App overview in markdown: https://appshunter.io/ios/app/cloudnine/id1438842578.md - Rating breakdown: 5★ 166 · 4★ 8 · 3★ 3 · 2★ 1 · 1★ 4 ## Newest reviews (13 of 55) ### 4/5 — Very good hospital *2026-03-24, version 6.1.7* After experiencing almost 15-16 hospitals and doctors, I can say, cloudnine is doing the best among all. Still there is a room of improvement in hospital association for cashless claims, reception staff functioning, attendant stool required in rooms, phones should installed on left of patient, waterproof uniform should be given to helpers. I am writing this with all my personal experience. ### 2/5 — Need to modify *2026-02-25, version 6.1.7* I recently downloaded this app to book an appointment at the hospital. The app interface is simple and easy to navigate. However, there is a major limitation while booking appointments. Currently, there is no option to book an appointment for family members such as “My Mom” or other relatives. Since this is a women’s hospital app, many users will be booking appointments for their mothers or other family members. The app should include an option to add and manage relatives under one account. Kindly consider adding a feature to book appointments for family members. This would greatly improve user convenience and overall experience. Thank you. ### 2/5 — Why force update *2025-09-05, version 6.0.9* If the app is not updated can’t do anything. Sometimes there is no wifi or good network but the app just won’t work because it has to be updated. Why can’t we use the older version and update when possible. ### 4/5 — Please add feature to view Invoices, pharmacy bills etc *2025-05-02, version 6.0.1* App has good feature to show scans, lab test reports and prescriptions. But it does not show the invoices of the amount paid anywhere. Currently i have to download them separately from the link received through sms. Adding this feature will be a great enhancement ### 4/5 — Useful App, needs to fix Reports section *2025-04-02, version 5.9.6* Easy to navigate. Reports section only allows latest report visibility, regardless of any report you click. ### 3/5 — You can remove the appointment booking from the app *2024-02-06* Hospital doesn’t honor the appointment booked thru app. It will be on first come first serve . I have experienced this in my last 3 consecutive appointment . I made a booking , paid and still hospital didn’t honor the timing and staff is rude in saying that you need to wait even we have given a timing . I would suggest to better disable this feature in app if it’s not of any use ### 3/5 — Appointment got cancelled *2024-01-16, version 5.6.2* We are frequent user of this app from the day it is launched. Today we booked and when we reached hospital came to know that the appointment has been cancelled. No idea how it got cancelled. If this is app issue plz fix it. ### 2/5 — Scan/lab reports are available *2023-08-04, version 5.4.1* From past 4 months.. scan reports and lab reports are not been updated in the app . I have escalated this issue multiple times over the email but no response from the help desk side 👎🏻 One of my main reason to choose Cloud9 is the app support.. every scan and lab reports are on the app so that i can not carry papers. ### 2/5 — It’s a good hospital, but this app is underwhelming at best. *2023-05-31* I have been using this app for over 6 months but a simple improvement like automatically selecting the branch and city of your nearest clinic has not been made. Also when the app can read the doctor that particular patient always consults, I don’t see why the process of selecting that particular doctor cannot be made simpler rather than finding the branch and the doctor each time. These are low hanging fruits and it’s pretty crazy these improvements have not been made. Rest, the prescriptions and report archive is not very reliable. I individually save every online prescription file on my phone archive because I like to stay organised and this app can’t be trusted. In all there are some very low hanging fruits which can make this app much better than what it is now. Hope the people behind Cloudnine Hospital take note. ### 4/5 — App crashes on iphone *2023-04-28, version 5.3.1* Whenever I open to see the weekly details the cloudnine app crashes. The app closes as soon as any link is clicked. Please fix it. ### 1/5 — Vashi Cloudnine. Super Deluxe Room Arrangement *2023-03-18* Posting from Vashi Cloudnine Hospital. It’s literally past 12:30 am and the whole of the room is vibrating to the core because of the loud music playing in a restaurant near the hospital. I have been operated today and this is the arrangement of the Super Deluxe room. Have raised complaints to the hospital management 3-4 times by there is no result. Not only experiencing severe headache but also, my baby has become cranky and not able to sleep because of the noise and vibration of the cradle. Not to forget the AC issue as well. Been literally forced to write this feedback. Requesting everyone to think 100 times before booking Cloudnine Vashi. ### 1/5 — App not mature *2023-03-10, version 5.3.1* Problem 1: no option of giving feedback either on mobile app or chatbot Problem 2: their no instructions for report download or released. It says report released but when go inside, it says report does not exist. You have to go physically and collect from hospital (at least for iOS). Guys, even a normal pathological labs are investing in storage. Online storage are cheaper now. Problem 3: chatbot is with basic information. Only schedule/ manage appointments. No other facility. ### 1/5 — Horrible treatment by Dr. Meena Venkatraman *2023-02-11* Horrible treatment by Dr. Meena Venkatraman 1) Prevenar & ROTA vaccines given to 4-month baby despite specifically requesting to not give the same if they are not mandatory in Karnataka. The Dr. lied about the same and mentioned that they are mandatory in Karnataka. 2) No mention or communication about possible side-effects of the vaccine, at the time of vaccine dosage. Multiple side-effects (including colic, loss in weight, hives all over the skin, irritability etc) appeared after the vaccine dosage. 3) Emergency number was not responsive even after trying for an hour. When asked for help after getting connected to the emergency number post multiple attempts to connect, the attendant didnt provide any help and asked to come to the hospital instead. ## Most critical reviews (10 lowest-rated) ### 1/5 — Not responsive responsibly *2026-06-09* I had a consultation there and was prescribed a medicine which i could not find anywhere. So i tried reaching out to the doctor to know what other med i can take but it was just impossible. My call was going to the central team from there it was getting redirected to either pharmacy or the reception. None of them were helpful. I was just being told that they’ll call back and they were not return the calls. One of the worsts experiences that i have had. Its been 3 days since the med was prescribed but and god know when will i get to know alternative and start with the treatment process. Pathetic service. Don’t recommend going to them. I dont think they care about this. ### 1/5 — Never risk your babies *2025-12-29* They will make only money out of you, no treatment , no guidence, nothing One step ahead they will make sure your baby is always at risk to ensure they are getting enough business And the gynacologist they give consulting like they are doing it for free purposes Let me tell you my story I was pregnant , I had spotting and I visited them on emergency , and post that I have frequent checkups on my third month NT scan that RADIOLOGIST PRIYADARSHINI SHE WOULD ALMOST ABORTED MY BABY BY FORCINGLY IMPULSING THE PROBE ON MY ABDOMEN STATING IT IS TOO DIFFUCULT FOR ME TO TAKE THIS SCAN BECAUSE YOU ARE OBESE I PRAYED TO GOD NOTHING WILL HAPPEN TO MY BABY DUE TO THIS DOCTOR, Later the report came they said my baby nasal bone is absent at 12 weeks and asked us to take NIPT, we took it with no second thought but it is not neccesary NT SCAN Period is 12-14 weeks, no doctor ever said us you can repeat the scan after two weeks, they asked me to take it because they want money , after that I left that hospital and delivered my baby in tamilnadu she was normal and healthy. Unlike they said instead of treatment they have given me 10 months trauma!!!! So reconsider yourself when you are considering this hospital for anything , they are nothing just REAL ESTATE CORPORATE HOSPITAL BROKERS!!!! ### 1/5 — Concern regarding unjustified emergency charges *2025-12-17* I want to share a concerning experience at Cloudnine Hospital, Varthur Road. My baby was suffering from cold and cough, and during consultation, the doctor advised nebulization and asked me to purchase a nebulizer from the hospital pharmacy so it could be tested in the emergency department. After purchasing the nebulizer, I took it to the emergency area as instructed. The staff used my own nebulizer for barely 2–3 minutes to demonstrate and test it. After this, I was asked to pay Rs 500 as “nebulizer charges.” This was extremely disappointing. The hospital did not use their equipment, medication, or provide any treatment—only demonstrated the usage of a device that I had already purchased. Charging Rs 500 for a 3-minute demonstration using the patient’s own device feels unjustified and unethical. This is not about the amount, but about the mindset of overcharging patients under the pretext of emergency services. This appears to be an unfair trade practice and overcharging for services not rendered, especially when the device used belonged to the patient. I am considering escalating this to the Hospital Ethics Committee / Consumer Forum / Medical Council ### 1/5 — Very disappointing experience at Cloudnine, Sector 51 Noida. *2025-12-13, version 6.1.2* The staff literally forced patients to install the Cloudnine app and complete registration themselves, stating that they would not proceed otherwise. This is extremely unprofessional and unacceptable, especially for patients who may not be comfortable with technology. Such behavior reflects a pathetic level of service and poor patient handling. Healthcare should be about care and support, not pressuring patients for app downloads. Management really needs to address this issue urgently. ### 1/5 — Poor service *2025-08-19, version 6.0.7* No doubt Doctors are good. But when it comes to other services it is pathetic. I had booked a home test from Cloudnine Hospital a month back, but till today no one has connected with me. This is extremely irresponsible behaviour from a hospital that people trust for healthcare. They are quick to take money, but when it comes to service and response, there is absolutely no accountability. Very disappointing experience. I have faced this multiple times. ### 1/5 — Feedback on Poor Customer Support Experience *2025-04-12* I would like to share feedback regarding my recent experience with your customer support team Unfortunately, it has been quite disappointing and frustrating. Whenever I have reached out with a concern or query, the customer care team has been unable to provide clear answers or connect me to the hospital directly. Each time, I am simply told that a callback will be arranged, but even after waiting for over two days, no one follows up. When I call again, the cycle repeats — a new representative asks for the same details but offers no real solution or update. This repeated and unresolved loop is extremely disheartening, especially when it involves something as sensitive and time-bound as healthcare. I expected better efficiency, clear communication, and support from a reputed brand like Cloudnine. ### 1/5 — Worst worst don’t go at all *2024-08-15* Avoid this place at all costs. For starters, there is no parking available for patients. If you schedule an in-person appointment, the follow-up is only valid for two days. They take advantage of customers by not offering online consultations for follow-ups, meaning you’re forced to return in person. It was by far the worst experience I’ve had. They seem more focused on taking advantage of people. I even asked for an emergency call, but they never got back to me. Absolutely terrible service ### 1/5 — They can do anything to take unnecessary charges *2024-04-09, version 5.6.9* My wife went for injection. First they took money for injection and ask nurse to give it. Later nurse was telling give 50 rupees more for nursing charges. Then they ask us to install app in phone for registration. Later they asked us, sorry we forgot to tell about registration charges and they took 150 rupees for registration. That’s how they treat ### 1/5 — Poor customer response and service *2023-06-01, version 5.3.1* I was admitted at Noida hospital for a surgery. The doctor was good but all other facilities are extremely poor despite charging bomb as cost. They did not give some of the reports for which we have been charged. I call them every day and get same assurance that I will get a call back from hospital but none call. Poor customer service and response. ### 1/5 — One star because I don’t have option for zero star *2023-05-02, version 5.3.1* Their so called shopping page “momeaze” is nothing but a cheap way to earn money and dupe customers. I had ordered some products from that “fake” site but never got my order delivered. Moreover they do not even have a good customer care support, all they do is copy paste the same answers everyday on whatsapp. Would never recommend anyone to shop from there cheap and fake website by the name momeaze. They just loot your money!!!!!! ## Most praised reviews (10 highest-rated) ### 5/5 — Best hospital best staff best doctor best service *2026-06-21* Me mad my wife had very amazing experience in Cloudnine for our baby delivery doctor Shelly Sharma is very knowledgable helpful and staff name dolly Ravita Priyanka Sneha and Sandhya they are like your family member they will take care of your wife your family and specially your baby like you will get lot is sister their so I am really thankful to all of them thanks you so much again keep doing great work ### 5/5 — Happy *2026-05-20* Happy ### 5/5 — Highly recommended for new borns *2026-02-18, version 6.1.7* Suman got the job really well. Amazing service by cloudnine hospital. Highly recommended for someone who wants to experience professional services at home. ### 5/5 — Wife Delivery care and support *2025-05-05* I am deeply grateful to Dr. Sukirti jain ma’am for the exceptional care and support she provided during my wife’s delivery. Her calm presence clear communication and compassionate approach made a world of difference to us during the important time. She guided us with confidence and empathy through every stages ensuring both mother and baby is safe and healthy. We feel fortunate to have been in such capable hands. We truly appreciate her dedication, professionalism and personal touch - it meant a lot to our family. Thank you Ma’am!! RamPriya ### 5/5 — We have a good service *2025-02-19, version 5.9.5* I am very with the services. The staff was very kind and helpful we are thankful for the best treatment we are getting here ### 5/5 — Very Professional & Easy access *2024-06-15, version 5.7.3* My princess was born in cloudnine I will say Clounine made my dream come true. While comparing with other clinics I will say and recommend cloudnine in my top 5. Everything in place. ### 5/5 — Meritorious doctor *2023-09-03, version 5.4.1* We consulted with dear doctor Shanujeet mam. She is very meritorious doctor and a humble human being. She is very familier and study my problem deeply. Doctor geetka is also same qualities. Thanks for geetka mam and Shanujeet mam🙏🏻💐 and cloudnine team👍 ### 5/5 — Baby Growth Charts *2022-11-03* Pls bring back the weekly foetus growth chart, it was such a beautiful feature and now it’s just gone. It helped to know the growth of the baby and helped me to eat better. The company claims to know moms but the app developers definitely don’t. Not changing my rating until the feature is back. Not sure what kind of a marketing person would approve the removal of such a beautiful feature. ### 5/5 — Dr Shilpashree *2022-10-31* . Dr. Shilpashree is incredible. Not only has she taken great care of my health, but also she is lovely to speak with at every appointment. It’s rare to find a doctor that combines such personal touches and care for a patient as a person with outstanding quality of medical care. I highly recommend becoming her patient! Thank you ### 5/5 — Improvement needed *2020-12-04, version 3.8.0* Unable to book lab test in the app. After payment mode it says unable to book pls retry. I have tried so many times pms fix the issue --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-30.*