# Cloze Relationship Management — user reviews > 232 indexed App Store user reviews of Cloze Relationship Management by Cloze, rated 4.70/5 from 2,754 ratings. - Source: https://appshunter.io/ios/app/cloze-relationship-management/id596927802/reviews - App overview in markdown: https://appshunter.io/ios/app/cloze-relationship-management/id596927802.md - Rating breakdown: 5★ 2,217 · 4★ 308 · 3★ 108 · 2★ 47 · 1★ 74 ## What do users think of Cloze Relationship Management? Overall sentiment: mixed **Pros** - 🚀 Powerful CRM features - 🔍 Comprehensive contact management - 🔗 Seamless integrations - 🕰️ Helpful reminders and follow-ups - 🧠 Intelligent AI-powered suggestions - 👍 Intuitive and user-friendly interface - 🤝 Excellent for building relationships - 💻 Consistent experience across devices **Cons** - 🐛 Buggy and unstable performance - 🕰️ Slow sync and refresh times - 🤔 Confusing onboarding and setup - 💰 Expensive subscription model - 🔒 Privacy concerns with data access - 🔍 Inconsistent search and filtering - 📧 Issues with email integration and management **Commonly reported bugs** - Frequent app crashes and freezes - Syncing issues between devices - Incorrect contact information and duplication - Unreliable email and notification delivery - Compatibility problems with certain platforms **Most requested features** - Calendar and task management integration - Improved social media integration - Bulk email and communication tools - Customizable workflow and automation - Better reporting and analytics - Mobile-friendly UI optimizations ## Newest reviews (16 of 232) ### 4/5 — Question *2026-03-12, version 2025.9* In the past, when I make a call, a box pops up and I can assign it to a client and notate what it pertained to. I am not getting the pop up boxes now. How can I get them back? ### 3/5 — Please FIX Search *2025-11-24, version 2025.9* I use this app via the website almost every day. It is my favorite; however, the Search features are the WORST. I use other applications when I need to find anything. I like Timeline and Files, but not Search. ### 4/5 — It's a mystery. *2025-03-08, version 2025.1* This is an immensely powerful and feature rich app. Hard to tell why it's so little known or used. The makers focus on realtors (I'm not a realtor). The desktop version looks very dated and has some infuriating deficiencies which means that every few weeks I try to jump ship. Badly in need of a makeover. ### 3/5 — Welcome to 2018 *2024-09-27, version 2024.8* Last positive review was 6 years ago. Interesting. ### 2/5 — Hands down one of the best CRMs I’ve seen *2024-09-20, version 2024.8* 9/2024 Update - not sure what happened with the latest update but for some reason I’m having to log in every day I open the app! Mind you, I’ve been using this app going on more than 6 years now so I’m more than familiar with it.. so whatever bug is there all of a sudden, please fix it. It’s really irritating to have to log back in every day!! I’m a busy executive and rarely write reviews.. but I’m so blown away by this app I just had to. I’ve been using this for almost 2 weeks. I integrated my social media accounts, mobile number, multiple email accounts and multiple Google Drives. The fact that it pulls together all public info, all communications, all files about all your contacts and show all of it in one screen is one of the most useful features... especially when I didn’t have to manually enter or re-tag anything. I’ve gotten back in touch with contacts that I lost touch with a for years. There still are some functionalities that I have not used yet, but signing up for the Pro version is a no brainer if using for any kind of business. There is one functionality that I wish it had and that is to automatically track LinkedIn messaging. But that’s not Cloze’ shortcoming.. it’s because LinkedIn doesn’t provide activity tracking in their API.. so no one else has that functionality either.. I just logged them manually. Give it a try. You won’t be sorry. ### 2/5 — Keeps logging me out *2024-03-21, version 2023.10* The service is fine but the app is frustrating. It continuously logs me out. Twice in the past hour. Previously I contacted the support team and their response was “it’s for security” and that was it. Fine, then offer a Face ID login or anything other than having to go through the full login process each time. And if it was for security then why doesn’t the web version log me out? It feels like it was a lazy response to a bug. The app will also lag and not sync. I will clear items and then they’ll all reappear a few moments later. This happens with high frequency. I’ll have to clear items several times before they actually clear and stop reappearing. I’ll also be reading or writing an email and it’ll suddenly refresh and kick me back to the general inbox The app is frustrating enough that I have been hunting for a better service for a while just to be done with the app ### 3/5 — Buggy *2023-12-29, version 2023.10* If you use a filter, you then can't get out of the submenu. You have to quit the program, but the filter still doesn't work. Same with any of the submenus. Downloads of links don't seem to tell you where they go. ### 4/5 — This is the best I ever seen try this hacker out ✅✅ *2023-08-30* We got different intents coming here to read for an app to track our partner's or friends so it's advisable to know the truth and not fall prey to evil ones. I have been in a long distance marriage because of the nature of my job, my husband cheated on me times without number but since I wasn't around to get him caught red handed in the act, I decided to hack his cell phone to get all the data activities on his device. I got in contact with this hacker hacktech04er@gmailcom through the head of the IT department in my workplace. According to him, after a long search on here he got to discover this genius and swift IT personnel, this guy is the best in the game right now. He shared me his contact info, after I got in contact with him, we made a deal and I paid him, his service is very affordable. I doubted the services at first but what I felt impossible became possible within hours, I got access to my husband phone activities, I don't know how he did it but it looked like a magic cause it was as if I had the phone in my palms. I got access to his location, Snapchat messages and videos, WhatsApp, Instagram, Facebook, call logs, video chat, text messages etc all in one swipe. I'm happy I got to discover the truth, knowing is better than self doubt. He is definitely the real deal, do not hesitate to reach out to him at hacktech04er@gmailcom for a perfect, quality and satisfactory spying and investigator services. ### 3/5 — Could us improvement *2023-01-20, version 2022.9* The app is buggy with things like texting through dialpad using templates, sometimes it'll bring up a text template for you to edit & send other times nothing, sometimes the text from template button isn't even there. Help desk may take over 8 hours to address your concern and may not resolve it. But I see how having your text, calls, and, emails for a specific contact logged in this format could be helpful. I just feel that not every functionality works as intended. ### 3/5 — Question *2022-08-04, version 2022.06* How do you cancel your subscription if you’re not happy with the service? ### 4/5 — Finally! *2022-04-13, version 2021.11* This is one of the most useful apps I have found for my two businesses. It keeps track of emails, phone calls, notes, and text messages by contact without having to manually log everything which I don’t have time for. However, the cost is quite high. I have just started using this so I will have to see if the cost is worth it. But it is wonderful being able to see all of the interactions and notes about certain contacts in one place rather than opening and searching in multiple apps. ### 4/5 — Create software, needs some maintenance *2022-03-19, version 2021.11* I really like Cloze and the capabilities it provides, to include Gmail integration. One are that needs some attention is the performance and behavior of the app. I run the app on my iPhone and my 12.9” iPad Pro. On both devices the sync is a little slow at times and at other times its just fine. On the 12.9” iPad, on many of the screens the swipe actions are misplaced. I have to swipe about 2” below the action item in the menu to take the action. It works fine on my iPhone. ### 2/5 — Major Flaws - Poor Sync - Missing Info *2021-12-17, version 2021.11* My team of six have been using Cloze for over two years, and I am impressed with much of the functionality, however there are major flaws that unfortunately lead to data loss, confusion amongst team members, and difficulty assisting customers. These flaws require me to spend at least a few hours a week fielding questions/complaints from team members and troubleshooting. I imagine that the positive reviews are from those who have not been using Cloze for long enough to discover the flaws, or from those who do not work with customers as a team. Cloze may respond by asking me to email, however I have already discussed this with them at length. If anyone would like more information, there is a Cloze Facebook Group. FLAW #1: For every customer contact there is a team version, plus there is a separate local version for each user. One would think that all versions would be synced, but some changes do not carry over to local versions, leaving them with outdated data. Also, Cloze scrapes contact information from emails, but many times this contact information results in the creation of a new local contact instead of an update of the current contact. So over time every one of the many local versions for the same customer could end up with completely different phone numbers, email addresses, and other data. When users with incorrect or outdated data work on a contact, Cloze will sometimes pull that data back into the team version. This can cause one of three problems: 1) Team members call the wrong number or email the wrong email address. 2) Previously removed data is blocked, in which case Cloze creates a duplicate contact, and if users delete the duplicate contact, emails and other items previously linked to that contact can be delinked, some of which will be lost forever. 3) Different contacts with a common email address or phone number can be merged, and if this happens some important data is irrecoverable. Assigning and using action items help, but do not work consistently. You have to know to look for action items, they only sync one contact at a time, they require input, and they could actually be syncing incorrect and outdated data. Most troublesome is that nothing will make the removal of data sync. The only reasonable solution seems to be to access every user's account and manually input matching data. When you have multiple users, this is extremely tedious. Cloze has said that they are trying to allow for privacy and to prevent data from being deleted, however I would think that most would prefer that data is synced real-time automatically, and backups are a far better solution. FLAW #2: Cloze offers the ability to set up sharing, so that users can view each other's customer interactions (emails, calls, texts, etc). The majority of the time this sharing works well, however it sometimes does not. This could be due to the aforementioned flaw, or because the correct settings were not chosen (several settings on each contact must be correct to ensure a contact is shared), or because interactions do not always carry over from the "person" to the "company". When you come to rely on being able to view all interactions, and suddenly some are missing without your knowledge, it makes it difficult to effectively work as a team to assist customers. Cloze has agreed that these issues are problematic, and has even told me that fixes were slated, but years go by with no fixes. My hope is that this gets the attention of the decision-makers, and the flaws are fixed, because I know that Cloze could be a superb CRM that I would be happy to recommend to my hundreds of associates, and because after spending countless hours importing data, and using Cloze for two years, we are essentially stuck, since not all data can be bulk exported. ### 2/5 — Overpriced for my needs *2021-03-27, version 2021.2* Worked great at first but now it’s too pricey to bother renewing even though biz has boomed since the pandemic began. Already deleted the app as I have no need for it. ### 3/5 — No Mac OS desktop app *2021-03-13, version 2021.2* App is really good. Documentation is terrible. If you can't find a feature, reach out to help desk and they are really helpful, but it seems like even they sometimes don't know the answer and you just have to do a trial and error process yourself. The AI is incredibly useful, and I hope they continue to make this a more polished and refined product. In case anyone who does not have a M1 mac is wondering, when you look at the app store it says the app is only compatible with m1 macs. Well what that actually means is that you can run the iPad app on the desktop, and there is not a dedicated desktop app. You can only see that information if you open the app store on a M1 mac. ### 3/5 — Good but not without flaws *2021-03-11, version 2021.2* Great for managing business contacts and emails. However, the interface feels cluttered and poorly laid out. Also, there is no way to set as a default email app like other email clients so severely limits ease of use. ## Most critical reviews (10 lowest-rated) ### 1/5 — I wish it had worked *2025-10-06, version 2025.9* Having tried so many other versions of this, I like the idea of this app a lot. But I never got past the onboarding process. There were just too many obstacles and too many data glitches ### 1/5 — Can’t contact support. No send button now in app *2024-04-02, version 2023.10* I will change this once I can use my iPhone 12 with Cloze again. However I can’t contact support because the “send” button for chat and email disappeared in the app. I also can’t edit email because it won’t scroll to the end of the sentence on the right(inaccessible offscreen). ### 1/5 — Limited Options *2022-08-10, version 2022.06* This app has great potential but it is disappointing that it requires you to share your email password. It would be nice if there was a way to manually enter contacts instead of them pulling directly from your accounts. ### 1/5 — Very misleading…. *2021-11-09, version 2021.7* Does not play well with iOS. Claims that it will sync Verizon calls and messages but fails to tell you that you have to disable iCloud backup and switch it to backup on your computer and sync with the computer to get these details….. ### 1/5 — Can’t cancel *2021-05-12, version 2021.2* Beware I’ve tried to cancel my account but it only produces an error message when you try. You cannot delete your credit card information or cancel your account. Please end my subscription immediately. ### 1/5 — Doesn’t work correctly *2021-05-08, version 2021.2* Great concepts but buggy and slow. Even when the iPhone worked I’d have to refresh multiple times and could take 15mins to sync. The app was ok for several months. It was hard to setup and way too many functions. Needs to be simplified.. we don’t want to work on your software all the time. It should be easy and just work. Drop all the bells & whistles because it just makes it slow and buggy. Then I was playing with the phone sync settings and then my iPhone wouldn’t sync. I spent hours doing what they website said to do to fix. Nothing.. multiple emails of them telling me to do what I had already done. Spent another two hours do exactly what they said. Still won’t work. It’s just crappy software with support that wants to send you a link to something you have already tried. ### 1/5 — Help! *2021-02-04, version 2020.10* I decided to go with a different app but had already granted email access to Cloze. How do I disconnect that access now? There are no instructions for that! ### 1/5 — No way to unsubscribe *2020-07-11, version 2020.4* Cloze worked great for a couple of years. With the pandemic our business died. We hope to restart if it ever gets back to normal but in this hour of need Cloze has removed the “Cancel Subscription” option from the Apple store. So tomorrow they will be charging me $199 that I do t have to spare. Thoughtless carelessness. They will likely make me work overtime just to get a refund if they refund it at all. I will not be restarting my business with Cloze. ### 1/5 — This is a dreadful app *2020-02-27, version 2020.1* Be careful about getting trapped in this app. The developers seem more interested in trying to add clever new features than in fixing the multiple basic flaws that range from inbox losing old emails to attachments no longer being available to an incredibly complex way of emailing to lists to being unable to save attachments directly to whichever folder one choose to a myriad other basic functions that are essential for an email client. I regret having become trapped in this bunch of rubbish. ### 1/5 — Can’t use without connecting everything *2020-01-11, version 2019.4.1* If you don’t connect this to every thing you have it won’t even open the app ## Most praised reviews (10 highest-rated) ### 5/5 — Very Useful *2023-10-31, version 2023.10* Very Nice , Useful & must to have a app for iPhone but missing the feature of one time purchase. If one time purchase feature is given the installation will go in millions. Thanks & Regards Manoj Kawatra ### 5/5 — So worth it! *2023-04-21, version 2022.9* A great personal CRM that will unlock your personal network! ### 5/5 — Everything thing in one place *2022-11-29, version 2022.9* Cloze is a lifesaver for me. I love the AI features and the fact that I can view everything via the mobile app. Having multiple connected apps in one place saves plenty of time. ### 5/5 — Can’t live without it *2022-03-24, version 2021.11* My company used another CRM tool, but I still pay for my own Cloze subscription to track my customer engagement. Having my email and phone history automatically updated for each contact is tremendously valuable to me. Having Close automatically recommend contact updates is also very valuable. It’s worth every penny. ### 5/5 — Brilliant CRM *2022-02-27, version 2021.11* Perfect to use, so many advantages and I’ve only just started. ### 5/5 — Best kept secret *2021-12-10, version 2021.11* This app is one of the most powerful CRM systems on the market. It has so much functionality built in and most of the Magic happens automatically!!!! ### 5/5 — Best CRM for Mobile Users! *2021-06-23, version 2021.2* I have used various CRM softwares such as Salesforce, Zoho, Method, etc. and Cloze is the best for small businesses! ### 5/5 — Incredible tool for any busy real estate professional *2021-05-26, version 2021.2* I was hesitated to use close again since I use it two years ago and it was hard for me to navigate through the email inbox. Since then, Cloze has added a lot of features that are absolutely incredible and must-have. I went through a period of two years of searching for the best CRM system and I finally found it. It’s not perfect, there are glitches here and there but the customer support will literally respond within an hour. The system offers everything top realtor would need in one place: email, contact management, follow up system, transaction management, etc. Incredibly happy with this tool! ### 5/5 — True assistant *2020-12-25, version 2020.10* I’m always looking for ways to leverage my time through automation. The fact that every email is added to a clients profile is golden. It is a true assistant for me, keeping me on top of prospects and the rest of my audience. ### 5/5 — Life changing! *2020-11-26, version 2020.10* This is exactly what I was looking for to manage all my business relationships and be more systematic about staying in touch. The phone integration is genius. Seeing all your touchpoints to a contact on a timeline is so useful. Everyone needs this app. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-01.*