# CLT+ — City of Charlotte

> Official city service request and information app for Charlotte and Mecklenburg County. (iPhone/iPad app by City of Charlotte.)

- Source: https://appshunter.io/ios/app/clt-plus/id1476253828 (this page in markdown: same URL + `.md`)
- Developer: [City of Charlotte](https://appshunter.io/developer/366647746)
- Category: Utilities, Productivity
- Price: Free
- Rating: 2.39/5 from 57 App Store ratings · 27 written reviews indexed
- Age rating: 4+
- Requires: iOS 15.1 · 66 MB
- Languages: English, Spanish
- Released: 2019-09-16
- Data updated: 2026-06-10
- Monetization: free
- User reviews in markdown: https://appshunter.io/ios/app/clt-plus/id1476253828/reviews.md

## What is CLT+?

CLT+ is the City of Charlotte service request and information app.
All communities within Mecklenburg County that receive city services can access CharMeck 311 through CLT+.
Whether you need trash pick-up, want to report a code violation in your neighborhood or a stray animal, CLT+ is designed to meet your everyday needs.
Supported city departments include Solid Waste Services, Storm Water, Charlotte-Mecklenburg Police Department, Neighborhood & Business Services and Charlotte Department of Transportation.
Residents can also request a municipal service by visiting https://servicerequest.charlottenc.gov/.

## Key features

- Submit service requests
- Report code violations
- Report stray animals
- Access city information
- Connect with 311 services
- View supported city departments

## Recent user reviews (10 of 27)

All indexed reviews: https://appshunter.io/ios/app/clt-plus/id1476253828/reviews.md

### 1/5 — I wish I could give zero stars.

*2026-05-11, version 2.8.4*

App crashes as I’m sending my report to get some trees trimmed.

### 1/5 — Useless

*2026-02-11, version 2.8.4*

The app does not support reporting when trash or recycling is not picked up, which happens often.  It would be very simple to add this functionality.  I instead spent 7 minutes on the phone to report something that could be accomplished in seconds with a few clicks on the app.

### 1/5 — Typical government incompetence

*2025-05-29, version 2.7.4*

What a piece of junk. High school kid can write a better application. Also has horrible instructions that don't provide any solutions or guidance. What a waste to have administrators at the city of Charlotte who are ineffective.

### 1/5 — Horrible

*2025-05-08, version 2.7.4*

I can’t even open this app. I try and for half a second it’s there, then the screen just goes to black. It’s useless!!

### 1/5 — No water outage link

*2025-04-14, version 2.7.4*

Pretty big disappointment. 

Downloaded this app to report a water outage. There is no link. Stayed on hold for 30 minutes while continuously hearing to download this app for easier access to service, only to find that this app is missing key features.

### 4/5 — Helpful app

*2025-01-02, version 2.7.4*

I’ve found the trash/recycling calendar and the bulky item pickup tools to be very helpful. The navigation and layout could be improved.

### 1/5 — Broken

*2024-12-01, version 2.7.4*

Ever since it updated to the new version, it just gives me an error to call 311 rather than use the app.

### 1/5 — What happened

*2024-11-04, version 2.7.4*

Used to be helpful now does nothing

### 3/5 — Calendar events needs improvement

*2024-10-22, version 2.7.4*

The app is decent, but really I just use it to see if it’s trash and recycling or just trash pick up in my neighborhood. At the top of the screen, it shows current date, but below that with the events, it is defaulting to two months prior. I have to scroll and scroll. Sometimes when I do that, the app starts to go wonky on me and I can’t see the current date at all.

### 1/5 — No hief image support

*2024-09-25, version 2.7.4*

Any attached images will throw a cryptic error. Looks like hief (the default image format of all iOS devices) is not supported. Converting to png will allow submission of photos, an oft annoying process when already trying to enter information reporting an issue. Due to the error saying nothing about this, most users will not understand why they cant submit a report and will give up leaving an unknown number of issues go unreported that otherwise would be.

## Frequently asked questions about CLT+

### What can I do with this app?

This app allows you to submit service requests to the City of Charlotte and access city information. You can report issues such as missed trash pick-up, code violations in your neighborhood, or stray animals directly to the relevant city departments.

### Which city departments are supported?

The app supports several key city departments including Solid Waste Services, Storm Water, Charlotte-Mecklenburg Police Department, Neighborhood & Business Services, and Charlotte Department of Transportation. This ensures your requests are routed to the correct service providers.

### Is this app free to use?

Yes, the app is completely free to download and use. There are no in-app purchases or advertisements mentioned, making it a free resource for residents.

### Who can use this app?

This app is designed for residents living in communities within Mecklenburg County that receive city services from the City of Charlotte. It acts as a gateway to CharMeck 311 services for these residents.

### What if I can't find the service I need in the app?

If you are unable to submit a specific municipal service request through the app, you can also visit the official service request website at https://servicerequest.charlottenc.gov/. This website provides an alternative method for residents to report issues.

## Version history (last 5 releases)

### 2.8.5 — 2026-05-14

Bulky Item Pickup Cancellation
You can now cancel your own Bulky Item Pickup requests directly in CLT+ without needing to contact support.

Favorites Improvements
We’ve made Favorites faster and easier to use:
More compact layout to fit additional request types on screen
New Curb It! indicators for garbage week and recycling week at a glance
Reorder your Favorites to customize what appears first

City Jobs
Looking for opportunities with the City of Charlotte? We’ve added quick access to City job openings through Workday.

Emergency Banner Notifications
CLT+ can now display important citywide alerts and information banners directly in the app, including links to additional details on CharlotteNC.gov when applicable.

### 2.8.4 — 2025-11-24

Bug fix

### 2.8.3 — 2025-11-04

Bug fixes and some ADA updates (More to come).

### 2.7.4 — 2024-05-31

Spanish Language Support
Automatic Language Detection

### 2.7.3 — 2023-02-07

New Common Wealth Financial Navigator Request
When Curb it! is favorited, it now shows a quick pickup icon for a quick view of the current week's pickup schedule. 
Performance Improvements
Bug Fixes

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## More apps by City of Charlotte

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All apps by City of Charlotte: https://appshunter.io/developer/366647746

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*