# Club Apparel — user reviews > 84 indexed App Store user reviews of Club Apparel by Apparel FZCO, rated 4.78/5 from 8,067 ratings. - Source: https://appshunter.io/ios/app/club-apparel/id936671343/reviews - App overview in markdown: https://appshunter.io/ios/app/club-apparel/id936671343.md - Rating breakdown: 5★ 17,902 · 4★ 1,350 · 3★ 600 · 2★ 237 · 1★ 685 ## What do users think of Club Apparel? Overall sentiment: negative **Pros** - 👍 Excellent customer service - 💖 Lovely experience - ⭐️ Helpful and cooperative staff **Cons** - 🐛 OTP not working - 🐛 Frequent log-outs - 🐛 Technical issues with completing profile - 🔍 Concerns about personal data gathering - 💰 Poor rewards/cash back program **Commonly reported bugs** - OTP not received - App not working at certain locations - Contact us feature not working **Most requested features** - Password change option - Email update option ## Newest reviews (15 of 84) ### 4/5 — Points/rewards *2025-05-02, version 1.0.61* I can’t get the reward of my points ### 1/5 — Poor app for a sad rewards program *2024-03-29, version 1.0.55* This app logs you off too often. When trying to log back in, it asks for your phone number for OTP which never arrives. Too frustrating. And the reward /cash back scheme is ridiculous. You could spend your kidneys and get peanuts in return. ### 1/5 — Worst App ever released by You *2024-02-18, version 1.0.55* The new app is very bad , not working in Tim Hortons for last 2 weeks , the CONTACT US is not even working to complain. ### 1/5 — Code problem *2024-02-10, version 1.0.54* I have a problem receiving the email verification code, and I am unable to update my information due to not receiving the code. How can I solve this issue? ### 1/5 — Issue in downloading *2024-01-14* Not able to download the even after trying for more than 12 hrs ### 2/5 — نقاط *2024-01-04, version 1.0.51* كان لدي مبلغ من تجميع النقاط ما يقارب ال ٢٧٠ ريال والادن دخلت لم تجد سوى ريال واحد !!! ### 1/5 — موظفه المحل *2023-12-30, version 1.0.51* اريد رفع شكوى عن موظفة في محل ار اند بي. اليعوديه في سوق الردسي مول الموظفه تاخرت عن الكاشير لمده ٢٥ دقيقه وفاء. وانا في انتظار الا ان حضرت موظفه اخرى واخبرتها ان اريد استرجاع او استبدال تممت في المحل ٣٠ دقيقه انتظر واخبرها اني تأخرت ترمي القطعه وتتطاول بالقذف قال(انطمي خلاص. وكلي زق ) سوء ادب وسوء اخلاق والموظفين جميعهم شاهدين وقامت برفع صوتها ويعتذرو عن ماصدر منها وهيا مستمره. واخبرتها اني استطيع رفع قضيه عالقذف ولاكن مستمره بالشتم صاحبة الكاشير وفاء كانت مواجده وموظف شاب والسيكيورتي عند باب المحل شاهده ولكن لم يريد اي احد ان يخبرني باسمها ولاكن سمعت تقول حنان. والكاميرات موجوده الرجاء معاقبتها عالفعل. لانها تمثل شركتكم ومحلكم والجميع من الموظفين شاهد. ورفعت شكرى لدى الردسي مول الرجاء اتخاذ الاجراء ومعاقبتها والا سوف اتخذ اجراءات قانونيه عالمحل والموظفه اذ لم يتم عقابها . الرجاء الرجوع للكاميرا للتأكد من كلامي ومحاسبتها . ### 1/5 — عدم الاستفاده *2023-11-06, version 1.0.51* لم استفد من المكافأه واضح عندي ٩٥ريال وعند الموظفه لم تظهر الا ٣ عند انجلوت وانتهت مدتها 😡شي مررررررا ينرفز ### 1/5 — . *2023-11-04, version 1.0.51* برنامج ما يحافظ على خصوصية العميل وإذا تمت شكوى ما يتم تصحيح الخطأ وأي شخص يستخدم اسم العميل عادي ومن أسوء البرنامج بالخصوصيه وتقييمي ٠٪؜ ### 1/5 — Terrible Customer Service *2023-07-12* Very disappointing customer support. They do not bother to revert or provide solutions. Highly disappointed ### 1/5 — سيء *2023-07-02, version 1.0.51* مايحسب النقاط بعد الشراء وقراءه الباركود ### 1/5 — Idiots who are scammers *2023-06-29, version 1.0.51* I downloaded this app cause i thought it would be cool. I put in my phone number to sign up and i put in my number 6 times and still after 5 days no otp number. That makes me think these people are stealing your information just with your phone number ### 1/5 — To slow *2023-05-05, version 1.0.50* To slow and difficult to use ### 1/5 — Chang the password option *2023-03-10, version 1.0.50* I can’t change the password and I can’t update the email ### 2/5 — سيئ *2023-03-08, version 1.0.50* سيئ لان عندي فواتير مسويتلهم سكان اين الحين ما دخلوهم بحساابي ## Most critical reviews (10 lowest-rated) ### 1/5 — The have listed places like Nepal too on their app but conveniently missed india *2025-12-19* The app has brands point system for victoria secret etc least they need to do is have india listed for us to use the point system legit not just for show at the time of billing ### 1/5 — I can’t login with mobile number *2025-12-12* Login problem ### 1/5 — تطبيق سيئ جدا جدا جدا ولا يستحق ولا نجمه *2025-04-15, version 1.0.61* مطلوب تعديل التطبيق ### 1/5 — Application not responding *2025-02-27, version 1.0.61* Application not verifying my otp and lost my points, not first time .. ### 1/5 — Terrible login design *2025-01-09* You can only login using a mobile number. I changed my mobile number and lost access to my account. Now my old mobile number is given to some other customer and that person is able to sign in to my old account. I have also been receiving transactional emails for their purchases. Why is there no option to sign in using email and password instead? Please stay away from this app guys ### 1/5 — bad i can’t receive otp *2025-01-02, version 1.0.60* Very bad app I can’t used because not received the otp to open my card of membership because i change my phone ### 1/5 — فاشل *2024-09-15, version 1.0.59* فاشل ### 1/5 — تطبيق سيء جدا ،، ولا يسمحربتعديل البيانات *2024-09-14, version 1.0.59* يحتاج التطبيق لبعض التعديل ،، والتطبيق لا يسمح للمشترك تعديل بياناته. ارجو المعذره التطبيق لا يستحق ولا نجمه للتقييم سيء سيء سيء … أسوء تطبيق ### 1/5 — OTP not recd even after all suggested steps *2024-09-06* Can’t redeem points since OTP is not recd. Tried phone shut down, removing app and reinstalling it etc as suggested. How do I redeem my points ? Pls review. Thanks ### 1/5 — OTP not working *2024-03-29, version 1.0.55* I was logged out the app and OTP is always invalid. Can’t rate the app more than 1 star when it its not working ## Most praised reviews (10 highest-rated) ### 5/5 — ممتاز *2025-09-16, version 1.0.62* جميل ورائع ### 5/5 — Best application *2024-03-14* I like the design. ### 5/5 — Quick service *2023-11-17, version 1.0.51* Excellent customer service from Sughra at the desk ### 5/5 — التطبيق رائع *2023-07-14, version 1.0.51* من افضل التطبيقات التي حملتها واستفدت كثيرا منها ### 5/5 — Bath n body *2023-05-29* Awesome App Awesome Bath n Body products ### 5/5 — Club Apparel *2023-03-05, version 1.0.50* For the first time I used the Club Apparel app For me is Approved! ✨👍✨ ### 5/5 — Very good *2023-01-09, version 1.0.48* Very good ### 5/5 — 💖 *2022-11-06, version 1.0.48* جميل جدا ### 5/5 — Navaratri Events *2022-10-02* In Gujarati Samaj Qatar’s Navaratri Event the Apparal Group support is appreciated. ### 5/5 — Best customer service *2022-09-29* Best --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-11.*