# Club CITGO - Gas Rewards — user reviews > 188 indexed App Store user reviews of Club CITGO by CITGO Petroleum Corp., rated 2.60/5 from 186 ratings. - Source: https://appshunter.io/ios/app/club-citgo-gas-rewards/id783482580/reviews - App overview in markdown: https://appshunter.io/ios/app/club-citgo-gas-rewards/id783482580.md - Rating breakdown: 5★ 61 · 4★ 8 · 3★ 8 · 2★ 17 · 1★ 92 ## What do users think of Club CITGO? Overall sentiment: negative **Pros** - 💰 Amazing discounts - 🚀 Easy to use - 🎁 Great savings and rewards **Cons** - 🐛 App doesn't work or has issues - 🤔 Inconsistent or unreliable discounts - 🔍 Difficult to sign up or use - 🔒 Security and privacy concerns **Commonly reported bugs** - App crashes or freezes - Login and password reset issues - Discounts not applying correctly **Most requested features** - Ability to pay at the pump through the app - Better integration with loyalty program - Improved app stability and reliability ## Newest reviews (16 of 188) ### 3/5 — Discount amount *2026-08-07, version 7.18.0* Many times the discount shown on the app is not what I receive. Seems to happen at certain stations, which I no longer visit. ### 2/5 — Bugs *2026-06-25, version 7.17.0* Initially seemed to work for first two fill ups, but failed to log the third one, so I did not get ‘credit’ for it. I was on the latest app version at the time. I will see if the next update fixes this major bug, otherwise I will move on to another brand. ### 1/5 — They cheat you *2026-05-21, version 7.15.0* They cheat you on the discounts. Customer service is non existent don’t waste your time with this app ### 1/5 — Useless App *2026-05-18, version 7.15.0* This app is so terrible that it’s unbelievable. It’s incredibly slow, even on wifi with great signal. Also tried adding my first card as a payment method in app and it wouldn’t take it no matter how much was in the account. Switched to the second card and… it took it! Problem is…now it won’t complete the actual payment because the app is convinced that I’ve reached the max amount of transactions for the day. Literally would not let me pay through the app whatsoever. Why is there a 3 transaction limit and why does it count when payment didn’t even go through?? Ridiculous. Thanks for zero discount and a waste of my time! 👍🏻 ### 1/5 — No registration *2026-05-14, version 7.15.0* Every time I try to register, and it has been multiple tries it says something went wrong. ### 1/5 — Not working *2026-05-12, version 7.15.0* Gives error try again later message ### 2/5 — Payment doesn’t work *2026-04-23, version 7.15.0* Started off OK, if not a bit buggy. But then Apple Pay option disappeared from the payment options, and I always get an error when I try to use the credit card that I stored in the app (even though the credit card works perfectly fine otherwise). ### 3/5 — Apple pay *2026-04-14, version 7.15.0* Latest version removed apple pay ### 1/5 — HORRIBLE *2026-04-07, version 7.15.0* App barely ever works! Constantly says “something went wrong please try again!” When I try to upload my cards. Won’t let me access my Apple wallet. Basically says “sorry you’re screwed!” Awful please fix it! ### 1/5 — App not working *2026-04-03, version 7.15.0* App downloaded, signed-in and app just only show „turn on notifications“. Can’t enable them in iOS settings or app, because there is no button for it. Happened on iPhone 15 Pro with iOS 18.7.2 ### 1/5 — Alt ID did not work at station! *2026-02-22, version 7.14.0* I really liked this app, until there were so many issues and changes, not reducing the gas price, or the bar not going up, after filling up 8 gallons, so please fix the app, and we will re-install it again, thanks! ### 1/5 — Frustratingly terrible *2026-02-19* Terrible app. Feels like a poorly made excuse to gather data from you. Plenty of errors to make getting gas a miserable experience. Instead of streamlining the experience to make you want to get gas from Citgo they add as many steps possible to waste time and effort. You gotta really want those few cents off the gallon. Most irksome part is if you don’t have notifications on, a pop comes up asking you to turn it on. If you say no the same pop appears right after it. This app makes you say no 3 times! Citgo Pay was genuinely a good app, a shame they shut it down for this mess. ### 1/5 — Unable to add ACH info to take advantage of savings! *2026-02-11, version 7.14.0* Get this fixed to make it worth saving money and getting gas from your locations! ### 1/5 — Can’t even sign up to use *2026-01-30, version 7.14.0* Just downloaded app As I tried to sign up to use - 1st gave me an error sign Then told me my last name was invalid 3rd try now my first name was invalid And each time as I retyped info in and agreed to terms an error sign would come up So I haven’t been able to create an account Guess Sunoco and Exxon will get my business ### 1/5 — Doesn’t work *2026-01-22, version 7.14.0* Please fix this app. I can’t sign up on desktop. It says to download the app. I do and it doesn’t work. ### 1/5 — Try and Join *2026-01-12, version 7.12.0* App is very difficult to join ## Most critical reviews (10 lowest-rated) ### 1/5 — Frustratingly Glitchy *2026-07-30, version 7.18.0* This app has never worked well and lately doesn’t work at all. Not sure why they provide so little support. ### 1/5 — Can’t login *2026-07-08, version 7.18.0* This app worked fine for the first week or so. It automatically logged me out for some reason and won’t let me back in. It keeps telling me to check my email, verify my email and login in again. I don’t have any emails sent to me that give me an option to verify the email. It’s just an endless loop of telling me to do that. Tried to see if I could bypass the issue by logging in on my computer, but a login doesn’t even exist to do it that way. It has to be through the app which doesn’t work. If I could give it zero starts I would. I just went to Shell instead yesterday because of it. Their app works flawlessly. ### 1/5 — Doesn’t work to pay at the pump *2026-07-07, version 7.18.0* It has yet to work at the pump. It’s inconvenient. Thankfully, my local CITGO station allows me to pump and then go in to pay. When I enter my phone number inside on the terminal it is fine. I can’t use it to pay outside and that is very inconvenient. ### 1/5 — Doesn’t work *2026-07-02, version 7.18.0* I like to use the app and the savings when it actually works, but most of the time my wife and I go to use the app it comes up with some error and you have to use the card. ### 1/5 — Horrible! *2026-07-01, version 7.18.0* It never works and will not allow me to payment info of any type. ### 1/5 — Customer Service is Nonresponsive *2026-06-23, version 7.17.0* I’ve had an issue setting up PlusPay for months. The customer service agents have no idea about the loyalty program or how to assist. I sent an email and was completely ignored. ### 1/5 — App never works *2026-06-15, version 7.15.0* I used to use this app all the time but now it’s just useless. I tried deleting and reinstalling still just show an error has occurred. So I thought I would use my husband’s app on his phone same thing. Don’t Even bother anymore. ### 1/5 — App no longer works — it hasn’t received an update since Feb 25 *2026-06-13, version 7.15.0* Could be a coincidence, but the last time this app received an update was Feb 25 (3 days before the air strikes that led to the 2026 Iran War). Though, regardless of the “why”, the fact remains it’s been 3 months since this app got an update, and users - including myself - have seen the app become completely useless since then. So, until there’s any indication that this app is still being maintained, I would not use it - it simply doesn’t work. ### 1/5 — Lousy app *2026-06-11, version 7.15.0* I keep receiving error messages anytime I try to do anything at all with this app. “Error - cancelled” it says. No point having an app that doesn’t work! ### 1/5 — Sometimes works, sometimes doesn’t *2026-06-04, version 7.15.0* Tried to pay with Apple Pay which is an option. Transaction error. Tried to pay with the card on file. Transaction error. Not sure why Citgo doesn’t care that their app is terrible. Pretty ridiculous ## Most praised reviews (10 highest-rated) ### 5/5 — FIX FOR NOTIFICATION & PAYMENT SCREEN BUG *2026-08-09, version 7.18.0* For anyone having trouble with the Club CITGO app and getting stuck on the “Turn on notifications to stay updated on your rewards” screen, I found a solution that worked for me. There is an orange button hidden way down below the visible part of the screen. Even though it looks like there is nothing else to scroll to, keep swiping down repeatedly and very quickly. I had to swipe down around 50 times before I finally saw part of the orange button. As soon as you see the orange button, scroll back slowly until you can see it clearly, then tap it. After I did that, the app finally let me continue and everything worked normally. The same thing happens when you try to add a credit/debit card or payment method. If you get stuck on that screen, do exactly the same thing: keep swiping down quickly many times until the hidden orange button appears. Then scroll back slowly, find the button, and tap it to continue. I tried reinstalling the app, restarting my phone, and changing the notification and location permissions, but none of that fixed the problem. The hidden orange button was the solution for me. So if you’re stuck, don’t give up and keep scrolling down, even if it looks like there’s nothing there. The orange button is way down at the bottom. ### 5/5 — Great app! *2026-07-13, version 7.18.0* I love the stacking and instant rollback at the pump. ### 5/5 — Great savings app *2026-07-13, version 7.18.0* I love all the different rewards Club CITGO offers. ### 5/5 — Easy quick and convenient. *2026-06-06, version 7.15.0* Easy convenient and who doesn’t love saving money on gas you just pull up to the pump open your phone push pay and start pumping. and with the Viking gas prices, this is help tremendously..I Just saved 73 cents a gallon tonight. ### 5/5 — LoveCitgo *2025-07-13, version 7.9.0* I love CITGO the best gastation of all time!!! 💯 ### 5/5 — Download THIS! *2025-06-24, version 7.9.0* I haven’t saved this much on gas since Obama was president! ### 5/5 — Updated app working well *2025-06-18, version 7.9.0* I love that you don’t have to add a card to the app if you are using Apple Pay. You can just use your Wallet. Happy to add this app to my shopping folder. ### 5/5 — Love the new app enhancements! *2025-04-22* The addition of payments capability has made this a much better app. My loyalty number automatically gets added to the transaction and I receive an extra 2 cents rollback. The premier status is also a big win because Triple Tuesday is now worth 18 cents off the price! ### 5/5 — Great Savings! *2025-04-17, version 7.7.1* The recent updates are awesome! And they reissued the First Fill discounts. I saved almost $8 on a fillup this week. Yee -haw! ### 5/5 — Amazing discounts *2025-04-09, version 7.7.0* I’m glad Citgo offers this , otherwise I would just go to any other gas station --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-26.*