# Club Elite + — user reviews > 103 indexed App Store user reviews of Club Elite + by Club Fitness, INC, rated 1.70/5 from 336 ratings. - Source: https://appshunter.io/ios/app/club-elite-plus/id1604620814/reviews - App overview in markdown: https://appshunter.io/ios/app/club-elite-plus/id1604620814.md - Rating breakdown: 5★ 49 · 4★ 6 · 3★ 2 · 2★ 10 · 1★ 269 ## What do users think of Club Elite +? Overall sentiment: negative **Pros** - 🚀 Lightning-fast load times - 💡 Innovative features - 👍 User-friendly interface **Cons** - 🐛 Frequent crashes and bugs - 🔒 Privacy concerns - 👎 Poor customer support - 🔋 High battery consumption - 🤬 Frustrating user experience **Commonly reported bugs** - Unable to log in or reset password - Barcode/QR code not working for gym access - Workouts and progress data not syncing - Membership details not displaying correctly **Most requested features** - Restore Apple Wallet integration - Bring back key fobs and physical cards - Improve app stability and reliability - Add more workout tracking and planning features ## Newest reviews (18 of 103) ### 1/5 — Terrible *2025-04-05, version 7.174.0* Nothing works on this app. Worst thing they’ve ever implemented ### 1/5 — Cancelled account *2025-03-30, version 7.174.0* I went up and canceled my account it apparently didn’t cancel so it just racked up a bill on my account ### 1/5 — Can’t access this app *2025-02-07, version 7.162.3* I have tried several times to gain access to this app. My credentials are not working and I have tried multiple times to reset my credentials and no link is ever sent to me. ### 1/5 — Another Club Fitness App? *2025-02-05, version 7.162.3* Another app I have to download? For what? Can we go back to having a card that I can add to my key ring? And then you scrape information? Who are you selling it to? This app is horrible. ### 1/5 — Useless App *2024-12-15, version 7.161.0* I’m literally unable to even login into the app to get access to my barcode to access the gym. Password resets don’t work and logins fail 100% of the time with the correct username and password. I will be cancelling my membership and going to another gym. ### 1/5 — god this is awful *2024-10-09, version 7.144.0* this app is just useless at this point. the barcode/QR code doesn’t work when you need it to, i can’t even book classes half the time because the app has an error (but i can see other people have booked soooo). bring back the keyfobs and bring down the prices. ### 1/5 — Won’t let me log in *2024-09-28, version 7.144.0* This app is such a hunk of garbage that I can’t even log into it, I have my email, username, and password. Username confirmed by the site for club fitness, password reset with the site. This worthless app will not let me sign in no matter what. ### 1/5 — Terrible *2024-09-23, version 7.144.0* I can’t even log into the app to use my membership card. You all might as well give members an ID card. It’s terrible ### 1/5 — Wallet support removal is a downgrade *2024-09-06, version 7.144.0* The removal of the Apple wallet option is a major downgrade! This is not due to privacy as they claim- if I trust wallet to store my cards, my gym membership is perfectly safe there as well! ### 1/5 — App has bricked itself *2024-09-05, version 7.144.0* A couple days ago the app logged me out and will not let me log in or reset/change password, now I have to stop at the desk and have them manually check me in every day and couldn’t access the gym on Labor Day when the gym was unattended even though I pay for a membership that is supposed to give me 24/7 access ### 1/5 — This doesnt work and shouldnt exist. *2024-09-02, version 7.144.0* This app isnt even usable. “Error. Couldnt retrieve member detail from ABC”. On every page. This isnt an acceptable app. ### 1/5 — Garbage *2024-08-31, version 7.137.0* Blank screen when I attempt to update credit card info. Won’t let me delete and create a new payment method because the current method (which is expired and useless) is still in use. ### 1/5 — QR code doesn’t work on the door *2024-08-27, version 7.137.0* I only have the app because it is my only way in, and it doesn’t even open the door after hours. ### 1/5 — Terrible *2024-08-24, version 7.137.0* They find a way to make you pay continuously and not making it clear to the costumer. Such a scam. Never coming back to this gym again. ### 1/5 — Fire whoever coded this *2024-08-19, version 7.137.0* First off, the app overnight had me logged in as a trainer for some reason. Then, when I deleted the app, and re-downloaded it, it wouldn’t recognize my password. Then, it wouldn’t send me the email when I tried to reset the password. The workers at the front desk had to manually send it. Then, it deleted my QR code, causing me to have to use resources from location to give me a key fob so that I could even login and buy a protein. This is simple incompetence. They updated the app to add features that are completely unnecessary. ### 1/5 — App *2024-08-10, version 7.137.0* There is no way to use my Apple Watch to get into club with the app updates or to go into the different sections of the club. It’s extremely frustrating because I don’t want to have to bring my phone to the gym! ### 1/5 — Impressive *2024-08-03, version 7.137.0* I know no one that has the app that works. And if you call Club fitness customer service they can’t do anything. Mangers at club fitness can’t do anything. Corporate made everyone change to a different app just so it won’t work and somehow just keeps getting worse. It’s kinda impressive how much they don’t care. ### 1/5 — ANNOYING *2024-07-08, version 7.131.2* I can NEVER get in the gym after hours because it never works. ## Most critical reviews (10 lowest-rated) ### 1/5 — spectacularly bad app *2025-12-27, version 8.0.1* what a terrible set up with god awful UX. ### 1/5 — Took away feature *2025-11-27, version 7.206.4* There is no longer shortcuts. The app is bad and annoying. Why force us to use this instead of integrating into the wallet app. ### 1/5 — Won’t let me cancel membership *2025-11-14, version 7.206.2* It should be theft if someone cancels an account and they keep taking money! ### 1/5 — Can’t Access Workouts *2025-11-03, version 7.206.1* So, the first month the app was exactly what I needed. Then all of a sudden I couldn’t access any of my previous workouts, couldn’t log a new workout, half the buttons are entirely useless. The Customer Care phone line gets you nowhere, tells you to talk to your local gym about the app, but they have no control over the app or any ability to help with it. Not their fault. I just want to log my workouts and be able to see what I did last time. ### 1/5 — The app of bugs *2025-10-20, version 7.204.0* I just need the app to do what it’s intended to do and it can’t even do that. Whoever is on contract to upgrade and maintain this app should be fired. Quit cutting development costs on this app and make it so we can use it. ### 1/5 — App is the worst *2025-10-02, version 7.204.0* Being required to have the app to use the barcode, and it being so incredibly difficult to even open the QR code is ridiculous. I have to tap the barcode option MULTIPLE times every times, it’s incredibly delayed, and once I get it open the barcode needs to refresh. For having to get rid of the physical barcode for the app, and it not to work, is incredibly frustrating. The app has been updated and redone various times, and still cannot function at the bare minimum. ### 1/5 — Reset Password does not work *2025-09-13, version 7.198.2* About once a month I randomly get logged out. On top of this even though I am typing in the right email and password it doesn’t work, and I am forced to reset password. When I do this I receive no email and have to go through the people at the front desk. ### 1/5 — Terrible App *2025-08-21, version 7.198.0* The doesn’t let me use my membership that I’m paying $50 for. Been trying to get it fixed for a week. By far the worst login and membership system I’ve ever dealt with ### 1/5 — App not working! *2025-06-28, version 7.181.0* I can’t even login to the app to use it ### 1/5 — Flaming pile of trash. *2025-05-07, version 7.181.0* App never works properly. ## Most praised reviews (5 highest-rated) ### 5/5 — App Works Great! *2025-05-27, version 7.181.0* Obviously there are some negative reviews but I can say that it must have all been fixed. The app works great! Accessing the club with the QR code works for me without issues. ### 5/5 — Excellent app *2023-12-20, version 7.106.0* This app is powered by Trainerize and is a complete program to help people track fitness progress, build workouts, and manage their membership. Glad Club Fitness is finally using this platform! ### 2/5 — App *2025-12-11, version 7.207.2* Add a crowd meter and not letting people on silver sneakers add anything else like the Pilates isn’t right. I might just have to go to another gym just because of that. Why are we limited to the live classes? ### 2/5 — Bloated App & QR code doesn’t work *2024-06-15, version 7.131.2* Packed with “features” that the average user has no need for. After-hours access can only be done with an updated version of the app, but the update was never rolled out to me automatically, and was not available for install manually. ### 2/5 — Very meh *2023-12-04, version 7.100.1* This new app is not particularly well done and the fact that every single user of the previous app was forced to get this entirely new app without even migrating all of the users previous data shows me that the owners/stakeholders who made this decision have no clue what they’re talking about and/or the dev team needed some more senior devs --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-25.*