# Club Lime - 24/7 Gym Access — user reviews > 88 indexed App Store user reviews of Club Lime by VIVA Leisure, rated 4.60/5 from 36 ratings. - Source: https://appshunter.io/ios/app/club-lime-247-gym-access/id1474760146/reviews - App overview in markdown: https://appshunter.io/ios/app/club-lime-247-gym-access/id1474760146.md - Rating breakdown: 5★ 31 · 4★ 1 · 3★ 2 · 2★ 0 · 1★ 2 ## Newest reviews (19 of 88) ### 2/5 — stop logging me out *2026-03-22, version 3.6.7* stop logging me out all the time please. I don’t want to have to log in every time outside of the door of the gym. No other app does this ### 3/5 — Forced updates prevent gym access *2025-11-14* Have been a few occasions have got to the gym and opened the app to be told I have to update the app first. I understand if I haven’t updated the app in an extended period but if you update the app less than 12 hours ago you shouldn’t be forcing people to update so soon. New very green UI is confusing a bit of an eyesore, have different icons between doors and turnstiles. ### 3/5 — Would be useful if it recorded when I visited *2025-09-28, version 3.3.8* It would be useful if it recorded when I visited so I could map my own progress? Would also be useful if there was a weight recording function so I could map my own weight rather than using an entirely different app? ### 1/5 — Doesn’t work. *2025-07-31, version 2.5.0* Tell me to update but says it’s vurrrnt. ### 1/5 — Forced updates are embarrassing *2025-07-21* Imagine standing outside your gym in the cold, unable to enter because your app requires an update to function. Then imagine the mobile coverage is not great so it takes 10 minutes before you can get in. Do better. Update: and now you're logging people out? The old app might not have looked amazing but it was functional. It didn't keep people out of accessing the gym. Fool me once, shame on you. Fool me twice, shame on me. If there's a third time I find a different gym. ### 2/5 — Too many updates *2025-07-17, version 3.1.1* Far too many updates, presently 2-3 a week and triggering password resets. ### 1/5 — Forced updates are embarrassing *2025-07-16, version 3.1.1* Imagine standing outside your gym in the cold, unable to enter because your app requires an update to function. Then imagine the mobile coverage is not great so it takes 10 minutes before you can get in. Do better. ### 4/5 — Slow to load access *2025-07-16* Slow to load access to front door and turn-style access even though excellent internet reception, Im not the only one to complain ### 2/5 — Not allowing booking to class *2025-07-16* I go into the class section and it tells me my membership is only for Location X, if I want to do the class at Location X then I need a multi club membership. The class is literally at my location and the notification says both what my location is and that I can’t access that location. Not useful at all. ### 1/5 — Membership *2025-07-15, version 3.1* Ridiculous I have been paying my account usually topped up as I prefer staying in credit status now with the new poor app you apparently can’t stay in credit!!!! Nice one club lime! ### 2/5 — Can’t add to Apple wallet *2025-07-11* Both my husband and I have the latest app in our own iPhones but for some reason both of us can’t add the pass to our wallet. Instead we have to go through the app to open the doors for ourselves. Not great when the internet is not strong in the location We’ve tried troubleshooting without any luck. Support told me to reinstall which we tried. it’s the same problem for multiple phones though so not sure if reinstalling was actually going to do anything. **Developer response:** Hi, I work directly for the development team, and I sincerely apologise for the issues you’re experiencing. Could you try adding a pass from the app again? Then, without closing the app, go to the “Feedback” section (Settings Tab -> Send Feedback), select “Include debug logs,” and send a feedback message. I’ll be able to assist you in resolving the issue that way. Best Regards, Viva Leisure App Team ### 1/5 — Who ever did the app refresh needs a new job *2025-07-10, version 3.0.11* You guys made this app way worse with ridiculous features I don’t want. Just make it easy for me to open the damn door ### 3/5 — Not sure *2025-07-05* Been using the app service for 6 months and the only thing I want and I’m guessing it’s the same for most members is the open doors button upfront. Why it’s buried in a menu is beyond me. Needing updates and not getting entry is ridiculous too, should have access to for 24hrs from notification. **Developer response:** Hi, Thanks for reaching out. The 24-hour update notification is a great idea, and we’ll definitely explore it for future updates. If you have any other ideas or suggestions, you can always reach out to us using the feedback section in the app. Best Regards, Viva Leisure App Team ### 1/5 — Love the Revamp, How do I pay for my account? *2025-07-02* I’ve been with CL for the past couple of years and found no issues. Just went on to see what classes were on and noticed the app went through a revamp! While I do like what they’ve done, I noticed one key thing that was missing. It’s the ‘Pay My Account’ feature. I mainly used it to pay my membership in advance and found it to be convenient. When I noticed it wasn’t in the app, I assumed you had to pay through the web browser. I logged in to my members portal and sure enough, there wasn’t anything there either… I’m not too sure how paying for the memberships will work moving forward. While I do have the money to pay for this membership, I think without that feature, the convenience and motivation of going to the gym has made it a bit more difficult. Club Lime, please reinstall this feature back in. **Developer response:** Hi, Thanks for reaching out. The app will receive all the missing features in the coming days. Please keep an eye on the updates. The payments are available in 3.0.8* ### 1/5 — Terrible update that compromises your safety *2025-06-30* The app update now won’t give you access to a gym unless it deems you’re in the location. I was standing in front of the door of the gym in the dark at 6.30am in minus temperatures unable to open the door because the app decided I was 160m away. I had to back up 20m to open the door and then run at the door to open it. The update says there’s chat support but they don’t respond. Terrible. ### 3/5 — Great design poor execution *2025-06-30, version 3.0.4* The updated interface seems great however the app fails to perform simple tasks as uploading a new profile photo or load/display upcoming group classes not matter what filters are chosen. ### 1/5 — New update is messed up GPS *2025-06-28, version 3.0.4* Had a great time this morning standing out in the rain trying to access my club via the app. My location was noted as 200m away and had to be within 150m to access, I’m currently standing in the middle of the gym now and it says I’m 230m away, my maps and other apps have me pin pointed but not the club lime one. Needs updating asap. IPhone 13 Pro with latest IOS ### 1/5 — Timetable access *2025-06-02, version 2.5.6* Can’t access ### 1/5 — I cannot access the add on to Apple wallet *2025-03-26, version 2.5.6* I am unable to access the front door due to not being able to use wallet ## Most critical reviews (10 lowest-rated) ### 1/5 — Mr Liu *2026-04-26, version 3.6.7* can’t open up the doors ### 1/5 — Logging out? *2026-04-06, version 3.6.7* Why does the app continuously log me out? Do you plan to acknowledge or fix it???????? So annoying and inconvenient - makes me want to cancel my subscription lmao ### 1/5 — Logging in for EVERY use is hugely frustrating *2026-04-05, version 3.6.7* Frustratingly the auto-sign in function on this app has not worked for MONTHS and you have to sign in Every. Single. Time. This is not an issue with the HIIT Republic app or the GroundUp app and makes me less like to come to Club Lime. It didn’t used to happen, please fix it!! ### 1/5 — Garbage *2025-12-15, version 3.6.2* Forces you to wait outside gym and update app before letting you in!!! ### 1/5 — Painful constant logging in *2025-12-04, version 3.6.0* I go often to the gym but it seems every 5 visits I have to update the app. Painful ### 1/5 — Payment failure *2025-10-23, version 3.3.8* It’s been several times now says insufficient amount in my account and the payment is been failed while I have the money in my bank account ### 1/5 — Club lime AI coach is a waste of money *2025-09-24, version 3.3.8* The newly introduced club lime coach is a cash grab if I’ve ever seen one - it’s also terrible and not helpful at all. It’s really only useful for looking up instructions on how to do certain exercises which you can get free from YouTube. The coach tells me to slow down and the nutrition and well being tells me to do more exercise. Absolutely a waste - do not pay the $99 ### 1/5 — New design is very bad *2025-08-28, version 3.3.1* You’ve taken the primary function of the app - checking the current load at a number of gyms - and broken it. The AI stuff is stupid. You can no longer refresh the gym loads. ### 1/5 — App fails to work at times *2025-08-07, version 3.2.1* Many times the app is inconsistent to open doors and turnstiles. ### 1/5 — Mrs Meenakshi Nandal *2025-08-03, version 3.2.1* Not Worth It!! Lack of Equipments and Space.Untrained Staff ...... After cancelling my Membership multiple times on their Club Lime app the still deducting my Money and No phone Manners how to help if somebody stuck with something specially the young Girls. So please spend your Money Wisely I will recommend to Go To Atmosphere Next to Tench Reserve. ## Most praised reviews (10 highest-rated) ### 5/5 — Really styling looking update *2025-07-04, version 3.0.8* Great job with the app ### 5/5 — Club Lime App *2024-12-09, version 2.5.0* Great facility and getting better ! ### 5/5 — ID APP *2024-03-10* The access doesn’t work and I have spoken to the Support team, who told me to speak to the staff When they are at the gym. I have done what they say to do but I should not have to turn the phone off and on again to get the app to work properly. I was not to clear the phones cache did that too. I was also told this is happening to a lot of people. How about actually fixing the issue with more regular updates of the app, which you don’t do. I shouldn’t have to waste time standing outside turning the phone off and on again just to get it to work. ### 5/5 — Great access *2023-07-30, version 2.1.1* Always great access to see how busy we are on the way home from work. Very convenient. ### 5/5 — Review of trainers- Andrea and Robyn *2023-06-26, version 2.1.1* They are great trainers, friendly and make the classes enjoyable . ### 5/5 — Perfect for a gym-goer *2023-06-03* This app is built by a product team who really knows their audience. All I want to know when I’m going to the gym is have I got my access key, how busy is it, what classes are on for me to book, and all my person details for payment / membership - it’s all in the app. The log in experience was super simple as well. ### 5/5 — Club lime *2022-11-07, version 2.0.93* Great app , easy to use ### 5/5 — Awesome App *2022-09-13, version 2.0.93* App is good, less down time. ### 5/5 — Simple *2022-01-06* I see everyone talking about the lack of functionality in this app. I understand this. But to be honest i only use it to open doors when its late. I know, i can use a tag, but why would i carry a tag while i can just use my phone. If bookings aren’t working through the app, use the website, so many available options, but I respect and understand if you don’t like it because the lack of functionality. ### 5/5 — Amazing *2021-02-04* Simple app great for doing all you really need to via a member ID app, I very VERY much appreciate the lack of data collection as more of us are becoming aware privacy is a basic right, it’s great knowing club lime have taken a stance to not needlessly collect our data, I’m also very grateful toward the developers who seem to love iOS as much as I do, and add features accordingly --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-25.*