# Club Marriott Asia Pacific — user reviews > 69 indexed App Store user reviews of Club Marriott Asia Pacific by GMS Consultant Private Limited, rated 3.00/5 from 6 ratings. - Source: https://appshunter.io/ios/app/club-marriott-asia-pacific/id1415805399/reviews - App overview in markdown: https://appshunter.io/ios/app/club-marriott-asia-pacific/id1415805399.md - Rating breakdown: 5★ 1 · 4★ 2 · 3★ 1 · 2★ 0 · 1★ 2 ## Newest reviews (18 of 69) ### 1/5 — ยอด spend ไม่ถูก หลายๆครั้งไม่เข้า เข้าแล้วก็ไม่ปรับยอดรวม *2024-04-30, version 9.1.8* ไม่รู้ว่าแอปไม่ปกติ หรือตั้งใจหลอกเยี่ยงมิจฉาชีพ ### 1/5 — Not responding *2024-03-09* app just suddenly does not respond & anti virus is warning of expired certificate ### 1/5 — Not worth it *2023-03-22, version 9.1.3* You understand if there are limited slots but you almost cant use all the vouchers within validity. You end up spending more. Service or response is delayed and you cant call reservations at all. ### 1/5 — Bad app functionality *2023-02-24, version 9.1.1* App functions just acts as a display center, to show the e-vouchers you have linked to your account. When you plan to redeem the voucher, the app does not have any booking or check out functionality, but redirects you to call their customer service for hotel bookings. All 3 customer service numbers are unresponsive or engaged. I’m surprised at the lack of service provided and attention paid to a supposedly premium service. ### 1/5 — WORST APPS AND CUSTOMER SERVICE! SCAM MEMBERSHIP *2023-02-21, version 9.1.1* They will only assist you when they want to renew the membership. TELLING LIES AND SPREADING NON INFORMATIVE, APS DOESN’T help you to book a room, nonsense!!!!!! ### 1/5 — แย่มาก มีปัญหาในการเข้า app ตลอด *2022-11-06, version 8.6* แจ้งไปก็ไม่ปรับปรุง บอกว่าเป็นปัญหาที่เครื่องหรือสัญญาณระบบอีก ไม่ยอมรับที่จะปรับปรุง ใครจะสมัครคิดดีๆนะครับ ### 1/5 — Doesn’t quite work *2022-10-14* Easy to install but when logged in it doesn’t show everything. It shows the picture and nothing else follows. Seems it stopped there. No use for the app and membership i guess. **Developer response:** Hi valued customer, thank you for your feedback. We are sorry to hear that our Mobile App did not meet your expectations. We would like to know more about what happened so that we could provide an appropriate help for you. Please get in touch with us through our Facebook page m.me/clubmarriott.official or Instagram https://ig.me/m/club_marriott_official. Also feel free to reach out to us through email at info@myclubmarriott.com The information we will need from you to fix the problem faster: • Your country • Membership number • Phone number • Mobile App issue If you could provide any screenshots or records, that would be great! Hope to hear from you soon on our channels. ### 1/5 — Terrible App *2022-10-01, version 8.6* Since no longer paper vouchers this is so difficult to use. After many years a member I will not be renewing my membership. The app is pathetic ! ### 1/5 — Disappointing *2022-05-18, version 8.4* I am always wary about paying in advance. This app has proven my concerns to be correct again. There is no scroll function. Some buttons can’t be seen. Not user friendly at all. But Marriott got my money already! ### 1/5 — 너무그지같음 *2022-04-18, version 8.4* 로딩부터 언어선택도 그냥 다안됨 어쩌라고 ### 1/5 — Horrible *2022-04-18, version 8.4* Worst app ever. Doesn’t work and is just horrible to use. ### 1/5 — Bad app *2022-04-17, version 8.4* Cannot use. App is always loading then there is a notification showing that “network connection was lost” ### 1/5 — Cause my phone overheat *2022-03-18, version 8.4* Tried to turn off location and background app refresh also cannot solve the problem ### 1/5 — App doesn’t work *2022-03-01, version 8.4* Been a member for years. This App fails to register my card and details. Never worked. I have requested paper vouchers this year! ### 1/5 — Pin *2022-01-01, version 8.2* เข้าแอปแล้ว ใส่เลขบัตร แต่ไม่มี Pin จะทำอย่างไร ไม่มีให้ลงทะเบียนลูกค้าใหม่ ? งง จัง ### 1/5 — Hopeless *2021-11-02, version 8.1* This is a useless,waste of time app. ### 1/5 — Not able to log in. *2021-10-26, version 8.1* Keeps giving me customer not found. Very disappointing. ### 1/5 — Disappointed on this app *2021-09-10, version 7.0* I cannot login at all; Keep resetting the password but still cannot log in Totally useless ## Most critical reviews (10 lowest-rated) ### 1/5 — Member Activation Screen *2025-07-04, version 9.1.9* Unable to locate the Member Activation Screen ### 1/5 — Not recommended *2025-03-08, version 9.1.9* Very unacceptable service from unable to enter the application to redeem voucher then we need to wait for 4 hours for hotel check-in. ### 1/5 — App problem *2025-03-07, version 9.1.9* When open app, it closed down itself. Cannot log in or do anything. Already update to latest version. ### 1/5 — แทบใช้อะไรไม่ได้เลย *2025-02-19, version 9.1.9* Log-in ก็ยากเย็น ทำออกมาทำไม ใช้อะไรไม่ได้เลย ห่วยแตกมาก ### 1/5 — Big Marriott Scam!! *2025-01-25* The app doesn’t allow people of other countries to book or use points for hotels in South East Asian countries. What is the point of membership and Marriott credit cards if you can’t book hotels from other locations. ### 1/5 — Unable to Retrieve the Voucher Transferred *2025-01-17, version 9.1.9* The technical team is not responsive and providing limited support on this issue. ### 1/5 — Lousy customer service *2024-11-01, version 9.1.9* None of the numbers displayed in the apps are answered when called. Will definitely not renew. ### 1/5 — Inconvenient *2024-10-09, version 9.1.9* Why do we have the app when we can’t reserve a booking within the app. Just give us an email or pamphlet of our membership benefits and call it a day. ### 1/5 — Voucher can’t transfer *2024-09-14, version 9.1.9* Voucher cant be transfer to my supplement account. ### 1/5 — Useless App And A Program That Is Worth Less Than You Think *2024-08-01, version 9.1.9* The App is pointless beyond a catalogue of vouchers and benefits. Using the vouchers are also not seamless. You will end up using WhatsApp with an agent, to make bookings and use vouchers. This is far from the premium service they claim it is. This program is a skid mark on the Bonvoy brand and though the membership fee of RM750 seems cheap compared to potential benefits, it is a waste of money, as the clunkiness of the service and the app will turn you off from using the vouchers. Will not renew. ## Most praised reviews (5 highest-rated) ### 4/5 — Australians need to use Pacific as their country *2020-12-04, version 6* After playing around with the country (as mentioned Australia and New Zealand aren’t listed as countries) I discovered that ‘pacific’ is listed and allows me to access Australian cities. There should possibly be something note about this on the start screen. After that was sorted out the rest of the app seems to be working fine. ### 3/5 — Membership card *2022-05-17, version 8.4* I have not received my membership card. Difficult to activate it. Also less number of vouchers this year. Erlinda ### 3/5 — Cannot link Bonvoy *2019-12-25, version 2.0.1* Cannot edit profile and link with Bonvoy membership. Pls fix. Thanks! ### 2/5 — Mr *2021-11-15, version 8.1* I have been a member of Marriott Gold card for many years. Since paper vouchers where scrapped, I found it very difficult to activate the Marriott app. Limited help from Marriott and I question future membership Leo ### 2/5 — App doesn’t fit screen *2020-10-22, version 3.1.0* Please fix this issue. The app doesn’t fit iPhone 11 Pro screen. Couldn’t use Menu bar. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-17.*