# Club Marriott South Asia — user reviews > 34 indexed App Store user reviews of Club Marriott South Asia by TLC DigiTech Private Limited, rated 4.60/5 from 459 ratings. - Source: https://appshunter.io/ios/app/club-marriott-south-asia/id1489588328/reviews - App overview in markdown: https://appshunter.io/ios/app/club-marriott-south-asia/id1489588328.md - Rating breakdown: 5★ 377 · 4★ 39 · 3★ 11 · 2★ 2 · 1★ 30 ## What do users think of Club Marriott South Asia? Overall sentiment: negative **Pros** - 👍 Good value for money membership - 👍 Excellent hospitality and staff - 👍 Delicious food and dining experiences - 👍 Nice views and pleasant stays - 👍 Convenient app for browsing offers - 👍 Widely accepted benefits across properties - 👍 Smooth check-in process - 👍 Clean and well-designed rooms - 👍 Good for frequent travelers and diners - 👍 Membership offers significant savings - 👍 Overall fantastic experiences reported **Cons** - 🐛 App functionality issues - 🐛 Difficulty redeeming membership benefits - 🐛 Poor customer service responsiveness - 🐛 Confusing app benefits and certificates - 🐛 Arrogant customer support staff - 🐛 Properties not honoring vouchers - 🐛 Membership not recognized by app - 🐛 Long wait times for booking confirmations - 🐛 Buffet spread has shrunk - 🐛 Exorbitant prices for low value - 🐛 App is often broken after updates - 🐛 Difficulty booking rooms with discounts - 🐛 Unfriendly and unhelpful customer service - 🐛 Robotic and unhelpful associates - 🐛 OTP issues and password setup problems - 🐛 App does not open at all - 🐛 Redemption process is horrendous - 🐛 Manipulative customer care service - 🐛 Properties treat members as unwanted guests - 🐛 Inability to use free stay vouchers - 🐛 Certificates expire without extension options - 🐛 Properties are clueless about bookings - 🐛 Excuses to avoid discounts - 🐛 Ill-trained and inaccurate customer service - 🐛 App is slow to load - 🐛 South Asia app has many bugs - 🐛 Can't even activate membership - 🐛 Customer care is hard to get through - 🐛 Membership is of no use - 🐛 Discounted rates often unavailable - 🐛 Online properties not available with discounts - 🐛 App functionality is very poor - 🐛 Annoying to set preferred city/hotel **Commonly reported bugs** - App functionality broken after updates - App does not open - OTP not working - Password setup is greyed out - App does not recognize membership - App is extremely slow - None of the functionality works - App has zillion bugs - Activating membership doesn't work - Cannot set up password - Redemption process is terrible - App is broken **Most requested features** - Improve app functionality and reliability - Ensure app recognizes renewed membership - Provide clearer information on certificate validity - Streamline the booking process for discounted rooms - Improve customer service responsiveness and helpfulness - Offer printed coupons as an alternative to the app - Allow users to reselect preferred city and hotel - Use QR codes for redemption vouchers instead of phone handover - Fix OTP issues and password setup problems - Make the app faster and more stable ## Newest reviews (10 of 34) ### 5/5 — Booking Online/ through the App - A Painful experience *2023-07-04* Having booked online using the 30 % discount vouchers the properties where booked are totally not in Synch . They were clueless about the booking Insisted on our producing the paper vouchers Making all sorts of excuses to pass along the 20 % discount on f& B On contacting the club marriott invariably each one of those were found to be ill trained , didn’t provide accurate information and having wasted on an average at least 20 minutes with each one of them in the end the exercise was futile, they turned out to be absolutely useless. **Developer response:** Dear Sir, Thank you for writing to us. We are sorry to receive this feedback. Would request you to please share your contact details at member.care@clubmarriott.in to enable our Membership Specialist to connect with you. Alternatively, you may call us at +91 11 43169650. Yours' sincerely, Team Club Marriott ### 1/5 — Worthless man’s poor support *2023-01-01* Worthless app and poor support. OTP don’t work and I tried with many different numbers. Support doesn’t know how resolve and is uninformed. Supposedly only Indian phone numbers work (why if it’s a regional app?) and then Indian number doesn’t work either. Trash. Don’t waste your time. **Developer response:** Dear Sir, Thank you for writing to us. We are sorry to receive this feedback. Would request you to please share your contact details at member.care@clubmarriott.in to enable our Membership Specialist to connect with you. Alternatively, you may call us at +91 11 43169650. Yours' sincerely, Team Club Marriott ### 5/5 — Dining experience in Westin Chennai *2022-12-20* I had a nice lunch in Westin Velachery today. Taste wise excellent like home made food. Both veg and non veg items were excellent. Only thing is I could not taste all items kept over there for want of space in my stomach. Employees are equally courteous and at call any moment. ### 5/5 — Tremendous improvement *2022-11-28* In the past one year of my experience with the App and the membership, the loyalty management team have made tremendous progress, in the reliability of the App as well as the experience at the affiliated Marriott hotels and restaurants. But the App is still slow to load many times, but the experience of reserving a table and redemption at the restaurant is much more streamlined and reliable. Wishing the team all the best. **Developer response:** Dear Mr. Avana, Thank you for writing to us. We are sorry to receive this feedback. Would request you to please share your contact details at member.care@clubmarriott.in to enable our Membership Specialist to connect with you. Alternatively, you may call us at +91 11 43169650. Yours' sincerely, Team Club Marriott ### 1/5 — Worst app *2022-08-20* This new South Asia app is worst, has zillion bugs. **Developer response:** Dear Sir, Thank you for writing to us. We are sorry to receive this feedback. Would request you to please share your contact details at member.care@clubmarriott.in to enable our Membership Specialist to connect with you. Alternatively, you may call us at +91 11 43169650. Yours' sincerely, Team Club Marriott ### 1/5 — Can’t even activate *2022-07-24* Multiple attempts to use. Activating membership itself doesn’t work. You try to chat with an associate and they tell you to close and open the app which loses the chat. You are given 30 Sec to enter otp but it takes longer to receive otp. If you get past the otp stage then you can’t setup Pw which is greyed out. And you start again at top of the app, activate membership… terrible! ### 1/5 — Horrendous redemption process *2022-07-02* Absolutely terrible redemption system. No one wants to hand over their unlocked phone to restaurant staff for 3-4mins while they try and redeem the voucher. Horrendous. The old system of physical card and vouchers was much better. This system is a disgrace to technology and should not exist in 2022. You could I stead simply use QR codes for redemption vouchers rather than requiring customer’s mobile phone to be handed over. Wish I could get a refund. ### 1/5 — Not Good *2022-06-22* Custmor care service are manipulating things and not mentioned clear thing at the time of buying a membership. I’m really disappointed. ### 5/5 — I had a wonderful experience at Clubmattiot Agra *2022-05-07* I had a wonderful experience at Club Marriott Agra The staff at this property are all great!Front desk staff is extremely efficient,pleasant and helpful, the room was wonderful,clean and perfect to celebrate a birthday celebration This is the perfect hotel for membership,And for your weekend,for parties,the best hotel I 've ever been privileged enough to stay at Clubmattiot Agra 💕 ### 1/5 — rubbish service. robotic associates *2022-04-30* 27k goes down the drain. Sheer disappointment. You hire experts who sell membership benefits to people, and charge a high amount of money for the same. And when members try to reach assosciates for availing benefits, we get a standard robotic response of "please allow 24-48 hours for your request to process". No one is willing to help, even when we are wasting our precious time trying to make requests go through your ancient system. Consider many customers lost, because this feedback is definitely going to the fifty friends of mine, who will tell this to fifty friends of theirs, and so on. Ladies and gentlemen, this is nothing but a modern India Fraud. ## Most critical reviews (10 lowest-rated) ### 1/5 — JWM JUHU BRUNCH *2025-06-11* The services are good but the buffet spread has shrunk quite significantly. Only ham cold cuts are available and it’s more like street food and leftovers and reheated on very exorbitant price. Zero value for the money. ### 1/5 — Terrible program. After membership their properties treat members at unwanted guests *2024-10-07* This is the worst club membership program I have experienced. After taking membership it is very difficult to get booking using the membership vouchers. Even after making reservation requests at their restaurants more than 24 hours in advance they would not confirm the reservation you have to keep on calling their call centre who will tell u to call the property or restaurant or wait for their call which never comes. Have been facing this now almost every time. The experience as a member is clearly of being unwanted in the properties!! Was a mistake taking this membership and have had such horrible experience. Stay away unless u want to experience being unwanted guest! **Developer response:** Dear Sir, Thank you for writing to us. We are sorry to receive this feedback. Would request you to please share your contact details at member.care@clubmarriott.in to enable our Membership Specialist to connect with you. Alternatively, you may call us at +91 11 43169650. Yours' sincerely, Team Club Marriott ### 1/5 — App which misguides! *2024-06-30* App and the restaurant are 2 different entities which people should remember! This year had bad experience from both unlike last time! I had a Club Marriott member for 2 yrs… Stopping from this year because of the below: Apps benefits certificates misguides you to use them but they are not valid at the restaurant. It allows you to use 2 certificates but they are not valid at the restaurant. Very difficult to book a room with 50% off. Very confusing and when you send out a mail to customer support they don’t respond. When you call customer support for help, they are quite arrogant! I have only see them showing respect when they call you to renew the membership! I have referred and had given good reviews to people and made them get a Club Marriott membership but going forward that’s going to change. One thing to remember, Customer Service is the only thing which is going to fetch you good customers! **Developer response:** Dear Ramya, Thank you for writing to us. We are sorry to receive this feedback. Would request you to please share your contact details at member.care@clubmarriott.in to enable our Membership Specialist to connect with you. Alternatively, you may call us at +91 11 43169650. Yours' sincerely, Team Club Marriott ### 1/5 — Doesn’t recognise membership *2024-01-27, version 1.1.1* Little point in an app that you can renew your membership in, only for the app not to recognise that….still showing me as just a guest. Very poor functionality, what is the point…. ### 1/5 — Absolutely useless membership! *2024-01-12* Every time I made a call to reserve the hotel using the certificates, I was told that the hotel is sold out. During the year I made 10+ inquiries regarding the stay and was told the same thing every time. So basically I paid the amount for a membership that I wasn’t allowed to use. And towards the end when I stated complaining, they promised me to give me a slot before the membership ended, and still didn’t keep up. The only certificate I used was a dinner service and both my stay certificates went to waste because of your service team! Didn’t even get an extension on the certificates, they said to extend the certificates you need to purchase another membership. Of course I wasn’t going to do that! Wouldn’t recommend it to anyone! Don’t waste your money! **Developer response:** Dear Sir, Thank you for writing to us. We are sorry to receive this feedback. Would request you to please share your contact details at member.care@clubmarriott.in to enable our Membership Specialist to connect with you. Alternatively, you may call us at +91 11 43169650. Yours' sincerely, Team Club Marriott ### 1/5 — Customer service *2023-10-23* The most unfriendly customer service that you have. There is no response from the customer service. In todays world when getting connected is very easy, getting through to your customer service is harder than a firewall. None of your customer executive, especially Shaaista are at all helpful or even willing to help you. Only when there is an involvement of money, do they show their concern otherwise it’s as if they have turned deaf. **Developer response:** Dear Sir, Thank you for writing to us. We are sorry to receive this feedback. Would request you to please share your contact details at member.care@clubmarriott.in to enable our Membership Specialist to connect with you. Alternatively, you may call us at +91 11 43169650. Yours' sincerely, Team Club Marriott ### 1/5 — Hopeless service *2023-08-22* A big wrong decision of taking the membership, big promise while selling and post selling when it comes to availing facilities a big put off, I wasn’t able to get to use my free stay voucher due to some G20 was going on in the hotel which I lost 45 days and by then my membership was to finish and they didn’t extend also. Worst response from back office, each time a new person used to call and I used to narrate whole story again and I would get a response shall get back soon. Called, wrote emails but all waste. Just big name but very sad services. A big no from my side to any one going for membership. **Developer response:** Dear Sir, Thank you for writing to us. We are sorry to receive this feedback. Would request you to please share your contact details at member.care@clubmarriott.in to enable our Membership Specialist to connect with you. Alternatively, you may call us at +91 11 43169650. Yours' sincerely, Team Club Marriott ### 1/5 — SCAM! Worst membership program out there! *2023-06-08* Most pathetic customer support, not helpful at all. They just tell they can’t do anything about it. They do tie ups with even worse hotels which never ever honour their voucher and marriot is spineless to take responsibility for it. They are a big fraud, they just sell you the membership and then never resolve any issues. Really regretting taking their membership, paying so much and getting this treatment. I do not recommend it to anyone. Taj & Itc are far far better. **Developer response:** Dear Sir, Thank you for writing to us. We are sorry to receive this feedback. Would request you to please share your contact details at member.care@clubmarriott.in to enable our Membership Specialist to connect with you. Alternatively, you may call us at +91 11 43169650. Yours' sincerely, Team Club Marriott ### 1/5 — Membership is of no use *2023-04-10* I was not able to redeem any stay benefits because either it’s not available on discounted rates (even before months) or their discount package available on site is much better than 20 to 30% room only discount. Again if you check online most of their properties will not be available with discounted rates. You need to call their customer centre and try requesting. It may take 24 to 48 hours before you know status. I think it’s of no use unless you go for restaurant that give you 20% discount. **Developer response:** Dear Sir, Thank you for writing to us. We are sorry to receive this feedback. Would request you to please share your contact details at member.care@clubmarriott.in to enable our Membership Specialist to connect with you. Alternatively, you may call us at +91 11 43169650. Yours' sincerely, Team Club Marriott ### 1/5 — Club app *2023-03-09* App does not open at all **Developer response:** Dear Kavitha, Thank you for writing to us. We are sorry to receive this feedback. Would request you to please share your contact details at member.care@clubmarriott.in to enable our Membership Specialist to connect with you. Alternatively, you may call us at +91 11 43169650. Yours' sincerely, Team Club Marriott ## Most praised reviews (10 highest-rated) ### 5/5 — Stay at Navi Mumbai Property *2026-03-11* Excellent hospitality, nice view, delicious food, good staff, enjoyed spa. It was really fantastic stay & my family enjoyed fully. Thanks management & great staff. Special thanks to Shruti who advised me to become the member of Level-2. Would definitely like to renew my membership of Level 2. ### 5/5 — Reliable, Convenient & Truly Valuable for Frequent Travelers *2026-02-26* I’ve been using the Club Marriott app for the past three years, and it has been a consistently smooth experience. The app is convenient, user-friendly, and has a clean interface that makes browsing offers and redeeming benefits very easy. What I particularly appreciate is how widely it’s accepted across many Marriott properties, making it genuinely valuable for frequent diners and travelers. Overall, a reliable and well-designed app that delivers on its promises. ### 5/5 — Membership renewed once again *2025-11-28, version 1.1.6* We always find that the membership at the Marriott is very good value for money. The benefits are quite numerous, & the cost of joining is overshadowed by the all the goodies you get as a member. The service, the quality of the food & its iconic location, make for a very pleasant stay. ### 5/5 — Staycation *2025-11-09* The JW Mariott Sahar has always been a wonderful experience. Be it Rohit who’s always ready to help when checking in and ofcourse the entire team at JW cafe and housekeeping. However, i would say it’s a smoother experience trying to do the bookings through the club Mariott team over the phone rather than using the app as very often it’s a but of a challenge. But having said that, the time at the property was wonderful. ### 5/5 — Club marriott worthwhile membership *2025-10-02, version 1.1.6* We are staying at the renaissance Marriott in Ahmedabad. We signed up for the membership while we were at the hotel. Even after paying upfront membership fee you get fantastic saving on free room stay, money of food and beverages,spa etc I would recommend to sign up for club Marriott membership and enjoy the benefits throughout the year. ### 5/5 — Vipin manocha *2025-09-29* We as a family got twice an opportunity to stay at JW Marriott Aerocity Delhi that too in their suites. It was an amazing experience and cherry on cake was complimentary Drinks & snacks at lounge. The food at K3 was excellent and hospitality at its best. Since today I became a member of such renowned Hotel chain. I therefore considered it another achievement and look forward to enjoy their hospitality so frequently in coming times. ### 5/5 — Most of the time it’s broken *2025-09-18* The September 2025 update has again broken the basic app functionality. I’ve never experienced an app that is broken as often as this one. It seems that Marriott just wants the membership premium without having to provide the membership benefits. ### 5/5 — Hotel Review *2025-08-29* It was a fantastic experience from start to finish. The check-in process was very smooth and welcoming, which immediately made me feel comfortable. The room was not only nice but also beautifully designed, creating a relaxing atmosphere. Everything was clean, cozy, and thoughtfully arranged. I truly enjoyed my stay and would highly recommend this hotel to anyone looking for a comfortable and memorable experience. ### 5/5 — Member Tuesday Lunch *2024-03-12* Easily booked team lunch for 8 of us using the app and got immediate confirmation by email in JW Kitchen, Bangalore. On the visit, we were attended promptly. Buffet spread was good as always. A little less for we vegetarians. Taste was good. Variety was there. I like salad there, especially with roasted pumpkin slices. Today was special spread of Chinese delicacies, some of which I liked. Hospitality was good and the service too. Overall it was a good experience for the team. ### 5/5 — Sheraton grand hotel stay / reg *2023-11-13* Excellent place to stay, great location for entertainment & shopping. Everything about the hotel was exceptional. Great & friendly staff. Very much helpful receptionist at the time of checkin & checkout. Food was very good, especially breakfast. Service was excellent. We were very pleased with our stay. I hope to be back for a longer visit in the future.. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-02.*