# Clued - Set up shop — user reviews > 83 indexed App Store user reviews of Clued by Clued, Inc., rated 4.80/5 from 172 ratings. - Source: https://appshunter.io/ios/app/clued-set-up-shop/id1633757037/reviews - App overview in markdown: https://appshunter.io/ios/app/clued-set-up-shop/id1633757037.md - Rating breakdown: 5★ 157 · 4★ 7 · 3★ 1 · 2★ 2 · 1★ 5 ## What do users think of Clued? Overall sentiment: positive **Pros** - 👍 Extremely user-friendly and intuitive interface - 🚀 Quick and easy shop setup process - 💰 Free to use with no hidden fees - 🤖 AI-powered product description generator - 📱 Seamless social media integration (Instagram sharing) - 💳 Low transaction fees (2.9% + $0.30) - 🎨 Professional and aesthetically pleasing store design - 👥 Responsive and helpful customer support from real humans - 📦 Built-in shipping label purchasing - 🔗 Custom shop links and QR codes - ✨ No maintenance or hosting fees - 🛍️ Works well for both online and in-person sales **Cons** - 🐛 Phone number verification issues during account setup - 🐛 Session expiration and login problems - 📧 Slow or non-responsive email support in some cases - ⚠️ Limited product variation options (size/color combinations) - 📊 No built-in analytics or customer insights - 🔍 Not a marketplace platform like Etsy or Facebook - ⚖️ Unclear tax and legal compliance information - 💳 Slightly higher card processing rates than competitors - 🚫 No messaging system between buyers and sellers - 🔐 Account access issues after phone number changes **Commonly reported bugs** - Phone number verification fails during initial setup - Security code validation not working for new accounts - Random session logouts with 'session expired' message - Password reset emails not being sent - Account lockout after phone number changes - App functionality issues (generic 'doesn't work' reports) **Most requested features** - Product variation options (size/color combinations with different pricing) - Analytics dashboard (views, clicks, cart abandonment, demographics) - PayPal payment integration - Shop policies section - Customer messaging system - Email collection and mailing list integration - TikTok sharing integration - Saved color/size templates to avoid repetitive data entry - Subcategories for product organization - MacBook/desktop web access - Sales tax collection on shipping charges - Multiple shop management for single account - Listing count display on shop page - 1099 form generation and IRS reporting clarity ## Newest reviews (10 of 83) ### 3/5 — I can’t log in *2026-06-04, version 2.9.18* When I try to put in my phone number and press the arrow to move on it will not let me continue. ### 3/5 — Login phone number issue *2026-06-03, version 2.9.18* I downloaded the app, after typing in my phone number during setting up shop/login process. It won’t accept my number or work at all past this point. I used area code,plus number 1 before number but that did not work. This app looks like it would be a useful domain but I can’t make an account. ### 2/5 — Help! *2026-04-25, version 2.9.18* My store is gone! What happened? No access for weeks😩 ### 2/5 — Looping issue *2026-04-18, version 2.9.18* Since it kicked me out of being logged in, I can’t seem to get past the sign in option by inputting your phone number. I put the number in and press the next button but it loads and does nothing. So I’m stuck on the sign in screen with no access. ### 1/5 — They don’t answer emails *2026-01-25, version 2.9.15* It’s pretty bad when they have no support services to answer the easiest of questions I wrote them 3 times and they ignore so I post here - beware anyone who won’t answer you but will take your money. As a marketplace , are you taking care of taxes in the correct state and sending them on the sellers behalf . How is this tracked. Where are the insurances on shipped items and arrivals. Can you limit where sales happen to just a geographical area? Do you send 1099 forms out and are you submittting sales to the IRS under a TCN or SSN ? So many legal concerns with this platform can you explain them in better detail for business sales or even a hobbyist seller. ### 3/5 — Questionable *2025-11-03, version 2.9.4* I downloaded the app to see why people are giving it high ratings. This app would be amazing for in person pop up shops/markets but most people know how to use cash app/venmo/zelle/Apple Pay. The card rate is still 2.9% + $0.30 per transaction. It’s slightly higher than Square’s tap to pay. Once inside it’s only your information. It’s not like fb marketplace, Etsy, or any other marketplace where you can see what others are selling. You have the option to sell shippable items and digital goods, etc. To me this is average and I won’t be using it when there are other options for me to skip the transaction fee. You do get your own custom link, QR code, website link, and you can promote your social media links. ### 4/5 — Love Clued!!! *2025-10-09, version 2.9.0* Clued is onnnnn the way! I Love that true members of the team, even the founder himself will meet with you! Clued is truly on the right path and I am here for it! Clued is easy and straightforward! Clued is only gonna get better and better! I Love It! Trinkky Trinkks will forever be a customer!😉 ### 5/5 — New Owner *2025-09-30, version 2.8.4* This App has changed the game for a new business I have tired a lot but this is so easy no up front money. Love how they add things and they listen to you. I feel it will only get better and it they start charging I will still use it. In love with the app ### 5/5 — Need. Second one! *2025-09-24, version 2.8.3* I have two businesses, how can I get a second app? ### 5/5 — Best website *2025-09-10, version 2.8.2* This is the best website for your small businesses ## Most critical reviews (10 lowest-rated) ### 1/5 — Can’t get it to work *2026-06-11, version 2.9.18* I use the app for about nine months and it worked fine. Then starting in April 2026, it completely stopped working for me. My on-line store link stopped working. I lost the ability to get into my account. The online support function just times out and, so does the developers website. My subscription is still current, but it won’t work for me anymore and I can’t get support. ### 1/5 — Dead App *2026-06-03, version 2.9.18* Was going good then poof gone ### 1/5 — SHUT DOWN *2026-05-13, version 2.9.18* Out of business. No warning. Remove your app. ### 1/5 — Shut down ? *2026-05-07, version 2.9.18* So is this app shut down ? I went to go on my website and the app won’t open and the link for my website is bringing me some where weird! ### 1/5 — Not letting me log in *2026-05-01, version 2.9.18* For some reason the app isn’t letting me past the phone number part. I wanted to like this app but no I don’t know about it since I cant log into my account. Yes in updated on everything including the app. Very weird and disappointing. ### 1/5 — No longer working *2026-04-26, version 2.9.18* I had an excellent website with art sales. Now it doesn’t work at all! ### 1/5 — SCAM *2026-04-20, version 2.9.18* So apparently my worst fears I didn’t cash out so earrings $700 and now the site has basically disappeared I can’t get in contact with anyone and the emails are now bouncing back. Can anyone help with this ### 1/5 — Not able to log in one week ? *2026-04-19, version 2.9.18* Hello ### 1/5 — Can’t set up new shop *2026-03-28, version 2.9.18* Google’d troubleshooting tips because I put my mobile number in to get set up for the first time and it does nothing. Did every troubleshooting step and still can’t use the app. Emailed the company and haven’t heard back yet. Would love to use the app, I’ve heard alot of good things about it but can’t get my account set up! ### 1/5 — Won’t let me create a shop *2026-03-14, version 2.9.18* Not sure what’s wrong but when it asks for a phone number I put it in and it won’t let me procede so I’m not able to make a shop ## Most praised reviews (10 highest-rated) ### 5/5 — App won’t open *2026-04-19, version 2.9.18* Hi can someone tell me what’s going on that I can not log in to my account. ### 5/5 — Great App *2026-04-01, version 2.9.18* When I first discovered this app, I was skeptical, but it didn’t take long for me to fall in love with it. It’s disappointing and sad to see it go—it will definitely be missed. ### 5/5 — This app meant so much to many small businesses *2026-03-30, version 2.9.18* I am terrible sad to see this app go. ### 5/5 — Best app for beginners *2026-01-26, version 2.9.15* I absolutely love this app. I have so many products on this shop and I think the commission they take is fair however I do wish they would offer analytics. I would love to know how many clicks my shop is actually receiving each month, week, or day. I’d also like to know age range, gender, which items they are clicking on, are they abandoning their carts, etc. if you offered a reasonable amount of information that would be worth paying for the MAX pro version. ### 5/5 — Love this app *2026-01-22, version 2.9.15* Hi I crochet and is trying to sell them I just got this app today and already love it it’s easy to use and the ai description is really good the only thing I hope is in the next update is being able to see if people has viewed my items or liked it so I’m able to figure out what people likes the most Check out my shop Nekoscrochet ### 5/5 — Question *2026-01-16, version 2.9.15* Quick question, are you able to set the quantity of the products? ### 5/5 — Love Clued *2025-12-14, version 2.9.10* So easy to use! ### 5/5 — Real people helping real creators *2025-12-13, version 2.9.10* I’m so excited for this app! Great app! Thank you for choosing to use real humans for help such as glitches and you actually answer ! This will make me buy the premium as long as this doesn’t stop being human based. However I’m a struggling artist and limited funds as a single mom so hopefully my first sale through this app I can purchase it and keep it monthly. Thank you. ### 5/5 — Clued rocks my world! *2025-10-30, version 2.9.3* The folks at Clued are on the ball, eager to help & very progressive! ### 5/5 — I closed ETSY for good! *2025-10-13, version 2.9.0* I came across Clued when looking for an alternative to ETSY and their crazy amount of fees they charge per item listed. Not to mention that making a listing is pretty much a painful experience. After 5 years on Etsy I decided to close shop and start with Clued. It's so intuitive and easy to build. Easy to customize and the app support is amazing! Check out this app and if you do check out my shop too! Resinartpdx 🙂🫶 --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-07-18.*