# CMX Cinemas

> Mobile app for movie ticket purchases, trailers, and CMX membership management. (iPhone/iPad app by Cinemex Holdings USA, Inc.)

- Source: https://appshunter.io/ios/app/cmx-cinemas/id1556073550 (this page in markdown: same URL + `.md`)
- Developer: [Cinemex Holdings USA, Inc](https://appshunter.io/developer/1556073552)
- Category: Entertainment
- Price: Free
- Rating: 4.80/5 from 7,021 App Store ratings · 106 written reviews indexed
- Age rating: 4+
- Requires: iOS 15.5 · 10 MB
- Languages: American English
- Released: 2021-03-22
- Data updated: 2026-08-27
- Monetization: free
- User reviews in markdown: https://appshunter.io/ios/app/cmx-cinemas/id1556073550/reviews.md

## What is CMX Cinemas?

The new CMX Cinemas mobile app is now available for our CMX guests! The upgraded app features a brand-new interface with more to offer moviegoers like you.

What You Can Do:
• Search for movies and view the latest movie trailers and promotions
• Set location preferences manually if you do not wish to provide location
• Purchase cinema tickets on the app with your CMX Gift Cards or credit/debit cards
• Sign up to become a CMX member or sign in if you already are one
• Manage your profile account and saved cards
• View your current movie purchases and booking history 
• Access your digital ticket to scan QR code upon entry
• Request for a refund

About the App,
1. New and improved for a better user experience
2. New and upgraded User Profile
3. Access all your information with just a few taps
4. Performance improvements and bug fixes

## Key features

- Search movies and view trailers
- Purchase cinema tickets
- Manage CMX membership
- View booking history
- Access digital tickets
- Request refunds

## What do users think of CMX Cinemas?

Overall sentiment: negative

**Pros**

- 🚀 Fast and convenient app
- 👍 Great theater experience
- 💡 Useful membership program

**Cons**

- 🐛 Frequent glitches and bugs
- 💰 Expensive convenience fees
- 🔒 Unreliable account management
- 🤖 Outdated and clunky user interface

**Commonly reported bugs**

- Login issues and password reset problems
- Booking history disappearing
- Seat selection and checkout process failures
- Inconsistent app updates and functionality

**Most requested features**

- Add Apple Pay support
- Improve rewards/points tracking
- Provide more movie details and descriptions
- Allow in-app food/concession ordering

## Recent user reviews (10 of 106)

All indexed reviews: https://appshunter.io/ios/app/cmx-cinemas/id1556073550/reviews.md

### 1/5 — Taking something decent and making it awful

*2026-04-29, version 2.0.0*

This app is absolutely garbage. Does not save points after purchase.
Always reverts back to zero points. No way to use free tickets, app just says one free ticket with no code or place to use it. New month and I should technically have 2 free tickets but nope still says 1. Took a perfectly reasonable working app and updated it with possibly the worst app I’ve ever used. This is the definition of if it ain’t broke don’t fix it smh. Rotten Tomato Boooooo

### 1/5 — After the update it’s been HORRIBLE

*2026-04-14, version 2.0.0*

It al started when I tried logging into my account and apparently I had to create a new one and loose all of my points. I did it, been to the movies several times after the update and I haven’t gotten any points.
I was considering joining the membership but honestly after this horrible service I don’t even know if the membership will work, as a long time customer of CMX this is very disappointing and upsetting.
Also each time I log in it logs me out when I go back in.

### 1/5 — Just awful

*2026-04-10, version 2.0.0*

I bought a gift card as a Christmas present in December. I just tried to use to go to the Cinebistro to see Project Hail Mary and was told that CMX has changed their computer system and those gift cards don’t work. The theater said it was a corporate problem and they could not honor it or give me my money back. The manager took my information and said a new card would be mailed to me. That was two weeks ago and just crickets. I can’t believe what an amateurish operation. Now I’m going to have to go back to the theater (they don’t answer phones) and argue to get my gift card or money back. By then i will have wasted three hours trying to use my gift card.

### 1/5 — Update Terrible

*2026-03-15, version 2.0.0*

The update is horrible! Previously it was easier to tell the seats we’re together now you need to count. It’s trash! Logs out

### 1/5 — doesn’t work anymore

*2026-01-18, version 2.0.0*

can’t log in or reset my password on the app or website

### 1/5 — Cannot log in

*2026-01-07, version 2.0.0*

The app is good when it works.  I can’t log on to my account.  I know my email is correct for the log in because they always send me some promotional emails.  My password is saved on my iPhone and I haven’t changed it. When I go to reset my password the app or website never sends me a link to reset.  It’s incredibly frustrating and I don’t want to loose out on the tickets and points I already accumulated.  Also, I tried to email corporate on the contact us page no reply.

### 1/5 — Going downhill for a while now

*2025-12-22, version 2.0.0*

This app used to work well and the rewards made this my go to theater choice. Not so much anymore. They stopped updating upcoming showtimes for my area in a timely manner, it became very difficult to plan movies trips to CMX ahead for the following week. AND NOW… they completely redid their app and I had to sign up with a fresh account and I’ve lost all of the reward points I’d accumulated over the past 6 years.

### 1/5 — Logged me out, now can’t login

*2025-12-09, version 2.0.0*

I tried logging in and it wouldn’t let me so i tried resetting my password, it doesn’t send the email with the code, checked spam and everything, nada

### 1/5 — UI Change

*2025-12-07, version 2.0.0*

The user interface in this app is horrendous. I don’t know why they changed it. You can’t even save your ticket to your wallet anymore. I literally lost my account in my points. They’re lucky I don’t have a local AMC. Because this is truly terrible.

### 1/5 — From bad to worse

*2025-12-01, version 2.0.0*

Update turns app from sloggy mess into poorly done hard to use web wrapper. What’s the point? The rewards program was shut down anyways.

## Frequently asked questions about CMX Cinemas

### What can I do with the CMX Cinemas app?

The app allows you to search for movies, watch trailers, and purchase cinema tickets using gift cards or credit/debit cards. You can also sign up or sign in to your CMX membership, manage your profile, view your purchase history, and access your digital ticket for entry.

### How do I purchase tickets?

You can purchase tickets directly within the app. Simply find your desired movie and showtime, then proceed to checkout where you can use your CMX Gift Cards or credit/debit cards to complete the transaction.

### Is the app free to use?

Yes, the CMX Cinemas mobile app is free to download and use. There are no additional charges for using the app itself, though you will still need to purchase tickets for movies.

### Can I manage my CMX membership through the app?

Absolutely. You can sign up to become a CMX member or sign in if you already have an account. The app allows you to manage your profile, view your booking history, and access your digital ticket.

### What if I need to request a refund for my ticket?

The app provides the functionality to request a refund for your movie ticket purchases. You can initiate this process directly through the app's interface.

## Version history (last 5 releases)

### 2.0.0 — 2025-11-24

Minor bug fixes and speed improvements

### 1.2.21 — 2025-10-31

This update includes bug fixes and an improved user experience.

### 1.2.20 — 2025-10-08

This update includes bug fixes and an improved user experience.

### 1.2.19 — 2025-03-25

This update includes bug fixes and an improved user experience.

### 1.2.17 — 2025-02-19

This update includes bug fixes and an improved user experience.

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-27.*