# CNB Mobile Online Banking — user reviews > 536 indexed App Store user reviews of CNB Mobile Online Banking by Canandaigua National Bank and Trust, rated 4.50/5 from 3,840 ratings. - Source: https://appshunter.io/ios/app/cnb-mobile-online-banking/id535096991/reviews - App overview in markdown: https://appshunter.io/ios/app/cnb-mobile-online-banking/id535096991.md - Rating breakdown: 5★ 2,937 · 4★ 409 · 3★ 162 · 2★ 110 · 1★ 222 ## What do users think of CNB Mobile Online Banking? Overall sentiment: positive **Pros** - 🚀 Easy to use - 🔒 Secure banking - 👍 Convenient mobile access - 👍 Reliable app performance - 👍 Great customer service **Cons** - 🐛 Occasional login issues - 🐛 Slow transaction updates - 🐛 Outdated user interface - 🐛 Confusing navigation **Commonly reported bugs** - Inconsistent app behavior across devices - Difficulty locating account details - Recurring transfer issues **Most requested features** - Improved transaction history and reconciliation - Customizable app settings - Faster mobile check deposit processing - Integration with personal finance tools ## Newest reviews (18 of 536) ### 2/5 — Transfer issues *2026-09-06, version 17.0.260500* The transfer funds page is not good. It’s hard to pick out the account. ### 2/5 — CNB mobile banking app *2026-09-03, version 17.0.260500* The app does not show the extra amount I deposit into my loan account every month. ### 4/5 — Nice improvements *2026-09-02, version 17.0.260500* I like it fine. Very consistent ### 4/5 — Great app *2026-09-01, version 17.0.260500* We can’t do most of our banking right from the app makes it easier ### 5/5 — Satisfied user *2026-09-01, version 17.0.260500* Easy to use! ### 5/5 — New app *2026-08-30, version 17.0.260500* I think it’s neat!!?! Suzi ### 5/5 — Review *2026-08-30, version 17.0.260500* Awsome ### 5/5 — CN bank App *2026-08-30, version 17.0.260500* Excellent app for quick up-to-date account activity ### 5/5 — Excellent bank *2026-08-28, version 17.0.260500* Since the 70’s I was only with one local Rochester bank. Never any issues, good service. Back about 5-6 years ago I received advertising in the mail for CNB and I decided to open a direct deposit account, actually I have 2 checking accounts with the bank and I also had an auto loan at one point. Needless to say it’s 2020 and I’m still a loyal customer! (I closed out my other bank) the CNB customer service people are sooo nice and accommodating regardless of the location I stop at! I always recommend CNB to family and friends. They have longer hours than most local banks which is very important to me. Thanks CNB- keep up the great job!! ### 5/5 — Great *2026-08-27, version 17.0.260500* This AP is easy to use and extremely handy. ### 5/5 — Member *2026-08-27, version 17.0.260500* Best bank ### 5/5 — Rick G. *2026-08-26, version 17.0.260500* Best Bank ever ### 5/5 — Online Banking *2026-08-26, version 17.0.260500* I love the way I can easily find out what I owe on my car… thanks for giving me a chance ### 5/5 — TT *2026-08-26, version 17.0.260500* Great app ### 4/5 — Easy to use *2026-08-26, version 17.0.260500* Bottom taskbar get stuck within the scrolling balances so there’s always a transaction that is un legible ### 5/5 — Works well *2026-08-26, version 17.0.260500* Works good, never had any problems. Friendly and helpful support. 5/5 ### 5/5 — Citizen Robin *2026-08-26, version 17.0.260500* I have to deal with other banks and Canandaigua National Bank out performs them every time. I have had them for my bank since I was a teenager and will keep them as my bank throughout my life. Thank you! ### 5/5 — D AG *2026-08-26, version 17.0.260500* Outstanding good job!!! I give all 5 Stars very nice people 🤗 ## Most critical reviews (10 lowest-rated) ### 1/5 — Not good *2026-09-03, version 17.0.260500* This app is not nearly as user friendly as other banks. The set up is a nightmare and getting the mobile app for bill pay requires a lap top. ### 1/5 — Needs improvement and updating. *2026-08-28, version 17.0.260500* I find this app to be antiquated and not user friendly, compared to other banking apps. ### 1/5 — Mortgage information *2026-08-25, version 17.0.260500* Not too user-friendly.I wish you would give me the breakdown of my mortgage payments online. Instead I have to look at the paper statement. ### 1/5 — Mediocre banking app *2026-04-25, version 17.0.260100* Mediocre banking app ### 1/5 — app sucks bank sucks *2026-04-07, version 17.0.260100* certain features just simply don’t work, transferring funds from different account just flat out doesn’t work. bank will go out of their way to find any and every reason they can to fee you. skip this bank ### 1/5 — Basic *2026-04-03, version 17.0.260100* Too basic ### 1/5 — Poor customer service *2026-04-03, version 17.0.260100* Doesn’t reflect payments made and when we canceled a auto payment for my loan it was never cancelled ### 1/5 — Dislike the APP *2026-04-02, version 17.0.260100* Can’t enter custom amount of payment getting through to anyone is hard definitely should change it up and make it easier to make payments and should be able to use a debit card ### 1/5 — Terrible *2026-03-31, version 17.0.260100* Sometimes I have to close and re-open the app multiple times (sometimes 10x) just to accesses transfers. It will show up as blank most of the time. The app also takes a very long time to log in. My biggest gripe is the transfer page glitch where it won’t show my balances and accounts forcing me to close the app and re-open and it never works until like the 6-7th time. Probably switching to ESL . My family banks there and never has any issues ever. ### 1/5 — Connect *2026-03-20, version 17.0.260100* Take too long to load even if I’m on WiFi ## Most praised reviews (10 highest-rated) ### 5/5 — Best Online Banking App Everrrr *2026-09-06, version 17.0.260500* The CNB online banking app is so easy even an old person like me can use it. ### 5/5 — App *2026-09-06, version 17.0.260500* Works great! ### 5/5 — ksmic91 *2026-09-06, version 17.0.260500* Easy to use! ### 5/5 — Online Banking *2026-09-05, version 17.0.260500* I use CNB online banking more than drive up/thru or going inside the bank. It’s quick and easy to use. If I need an actual human, customer service is always easy to reach and helpful. ### 5/5 — Five Stars *2026-09-05, version 17.0.260500* Handles everything important to my financial wellbeing ### 5/5 — Easy *2026-09-04, version 17.0.260500* Fast and easy to use ### 5/5 — Great banking customer service! *2026-09-04, version 17.0.260500* Been with them for years, very grateful ### 5/5 — 5 stars *2026-09-02, version 17.0.260500* Convenient and easy to navigate ### 5/5 — Excellent app *2026-09-02, version 17.0.260500* Works great. Does all I need ### 5/5 — EASY NAVIGATION *2026-09-02, version 17.0.260500* 5 STARS --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-07.*