# Co-operative Bank BusinessHelp — user reviews > 10 indexed App Store user reviews of Co by The Co-operative Bank. - Source: https://appshunter.io/ios/app/co-operative-bank-businesshelp/id1639523613/reviews - App overview in markdown: https://appshunter.io/ios/app/co-operative-bank-businesshelp/id1639523613.md ## Most critical reviews (10 lowest-rated) ### 1/5 — Not fit for purpose *2026-03-02* Terrible app- it could’ve been great but it’s let down by the fact that it doesn’t actually benefit the user. It’s essentially a messaging system where you don’t hear back from a human being for weeks on end. Usually, you repeatedly have to verify your ID and business details even though there are biometrics and passcodes to get into the app in the first place- so this just seems like an odd delay tactic before a query will be answered. The Change of Signatories team responds rarely- it’s such a far cry from the business banking phone line. It’s absolutely dreadful- you just message into the void for up to a month and when you finally hear back, it’ll be to verify your identity and then you repeat the cycle. I need to use this as part of a club’s financial records so the time I do the finances in is my own, unpaid and the CoOp banking app has made this such a frustrating experience. I think it’s frankly dreadful. **Developer response:** Hi Meetal, thanks for your review and lovely feedback. We're always looking at ways to improve our app. If there are any features you'd like to see added, please get in touch by sending a message on our app or calling us on 03457 213 213. Thanks - Claire. ### 1/5 — Terrible *2025-09-05* Difficult to use, the questions are unclear and there’s no way to go back if you make a mistake or realise you’ve clicked the wrong confusingly worded option. The address finder doesn’t work correctly so I wasn’t able to add my business address. You are unable to check what details are already held when asked to update your information and told not to include details already provided previously but then asked to provide information which coop already hold on file. **Developer response:** Thanks for your review and feedback. - Michelle ### 1/5 — Useless *2025-08-13* Very unintuitive. Can’t go bank and correct errors. Asked a question and no one answered in over a week. Tried to delete the app and start again and now it just does nothing. **Developer response:** Hi Cath, sorry this is happening. Thanks so much for bringing this to our attention. Please can you log into your account online and send us a secure message so we can have this issue raised. Alternatively you're welcome to call us on 03457 212 212. You can also send a DM or private message using our social media too. Thanks - Claire. ### 1/5 — What a waste of time. *2024-09-03* Can’t seem to get registered for the help app. I thought I’d give it a go while waiting on the phone. Got registered and then get rejected cos my passport photo is blurred. You already know who I am what’s the problem? I’d cancel my account but I probably wouldn’t be allowed to for some reason. Sooooo frustrating!!!! **Developer response:** Hi I'm sorry to hear you've been unable to register. I'll ensure that your feedback is passed to the relevant team. - Michelle ### 1/5 — Worst response *2024-07-23* One of the worst business help apps- the response time can be hours or days to respond. **Developer response:** Hi, I'm really sorry to hear you've had a bad experience using our app. Your feedback will be passed to our business team. - Michelle ### 1/5 — No response on app after 3 days! *2024-03-06* Thought I’d download this app to save the hour phone call trying to get through. 3 days later and still no response. **Developer response:** Thanks for this feedback. - Michelle ### 1/5 — Is anybody there? *2024-03-04* Spent 30 mins getting to speak to someone who advised that in future to try using the business help app, to save my valuable time. I messaged for help at 2pm today and got NO response! Deleted app and considering closing my business bank account with the Coop and go elsewhere. **Developer response:** Hi apologies for this I'll ensure this feedback is passed on. - Michelle ### 5/5 — Miss Bromley *2025-10-30* Good efficient app **Developer response:** Thanks for your 5 star review. - Michelle ### 5/5 — Russell Pagan *2025-08-18* Thank goodness - I’m not sure I could cope without it. **Developer response:** Hi, thanks so much for your review and feedback. Have a lovely weekend. Thanks - Claire. ### 5/5 — Negative reviews irrelevant *2025-03-28* Giving 5 stars to help as this app saves time not calling up and I get great support and help. Having a Coop account is not for convenience, it’s for ethics. The actually banking app is okay, the service is paranoid about security and often block me getting the card to work which is hilariously not what a bank is supposed to do, but the help app is the most functional thing and the people seem nice and not robotically professional. The haters bagging on this app probably have bad love lives and b**ls**t jobs and just take it out of the Coop. Long live the clunky coop I say 🙋🏼‍♂️✊🏼 **Developer response:** Thanks for your review and feedback. - Michelle --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-14.*