# Co-operative Bank — user reviews > 578 indexed App Store user reviews of Co by The Co-operative Bank, rated 4.90/5 from 155 ratings. - Source: https://appshunter.io/ios/app/co-operative-bank/id1439204021/reviews - App overview in markdown: https://appshunter.io/ios/app/co-operative-bank/id1439204021.md - Rating breakdown: 5★ 140 · 4★ 11 · 3★ 2 · 2★ 0 · 1★ 2 ## What do users think of Co? Overall sentiment: neutral **Pros** - 👍 Easy to use - 🚀 Straightforward banking - 🔒 Secure and reliable - 🎨 Simple and clean interface **Cons** - 🐛 Frequent app outages and downtime - 🔍 Limited functionality compared to other banking apps - 🕰️ Slow transaction processing and updates - 🤖 Outdated and lacking modern features **Commonly reported bugs** - Login issues and app crashes - Inconsistent app behavior across devices - Delayed or missing transaction updates **Most requested features** - Ability to freeze/unfreeze debit cards - Detailed transaction history and pending payments - Push notifications for account activity - Option to nickname/label accounts ## Newest reviews (17 of 578) ### 4/5 — Easy to use App. *2026-09-07, version 4.5.0* The app is easy to use. ### 3/5 — Issues with regular payments *2026-09-07, version 4.5.0* Frustrated by the bank not being accessible for open banking with creditors and glitching when the payment is due from my account on the selected day causing stress and embarrassment. ### 4/5 — Generally a good app *2026-09-06, version 4.5.0* Have been using this app for a number of years now. It has improved but wish I could do more things with it without having to log in to my bank account website. Setting up standing orders or cancelling direct debits being the main one. You can do all this on my husbands bank account app and pay in cheques. Think there’s a bit of a way to go yet with the coop banking app. ### 3/5 — Search facility in payee list *2026-09-04, version 4.5.0* Please could you vastly improve the app by adding a search function on the users payee list, thereby allowing the user to search for a payee rather than having to scroll down hundreds of names! ### 2/5 — App is often down *2026-09-04, version 4.5.0* IVe used the coop bank app for several years. It has limited functionality, and it’s often not available due to yet another »service update » . ### 5/5 — Consumer! *2026-09-04, version 4.5.0* The Co operative Bank works well for me. It is different and is geared to having the Consumer at heart! ### 3/5 — Availablity *2026-09-04, version 4.5.0* I travel abroad a lot and the online system seems to be off-line quite frequently during the night. Also, there is a large charge if I use my card when abroad. ### 4/5 — Live updates *2026-09-03, version 4.5.0* Would be great to have live spend and credit updates like Barclays and Lloyds ### 4/5 — 50 years *2026-09-03, version 4.5.0* Be with this bank for 50 years always helpful and the service is great five stars ### 5/5 — Cooperative account’s *2026-09-03, version 4.5.0* First class rating Staff easy to talk to and very helpful with problem solving ### 3/5 — Expert *2026-09-03, version 4.5.0* Can’t export to PDF in 2026 ### 5/5 — Great Improvement *2026-09-03, version 4.5.0* It has certainly got a lot better. Much easier to use. ### 5/5 — Helpful Phone Support Today *2026-09-02, version 4.5.0* Had a phone call to sort out some new accounts and Mr. Kieran Lancaster, Personal Banker based in Nottingham was very thorough, patient and helpful to get what I’ve needed sorted. Very efficient with a lot of empathy. Wish more bank supports are like him. Thank you so much for a great experience! ### 5/5 — Fantastic bank *2026-09-02, version 4.5.0* Been a customer for years it’s the bank I opened fantastic customer service ### 4/5 — make it add-able to Monzo app *2026-08-31, version 4.4.0* it's a good app, even better if I could add it to my Monzo app and see balance at a glance instead of logging in separately ### 5/5 — Ethical *2026-08-28, version 4.4.0* Makes me feel good ### 5/5 — Review *2026-08-21, version 4.4.0* Brilliant service always. ## Most critical reviews (10 lowest-rated) ### 1/5 — Too much downtime for maintenance *2026-09-05, version 4.5.0* Had enough ### 1/5 — Dreadful app *2026-09-04, version 4.5.0* Totally needs updating. Clunky, difficult to use. ### 1/5 — Rubbish and poor service *2026-08-31, version 4.4.0* App is continuously down . Rubbish service. No facility to alert payment coming in to my account. ### 1/5 — So much issue *2026-08-19, version 4.4.0* Why is this app giving so much problems ### 1/5 — Nightmare to open banking app *2026-07-30, version 4.4.0* Took 54 minutes to register on the banking app. It crashed so many times but i preserved. I can think of much better things to do with me morning. ### 1/5 — Useless *2026-07-19, version 4.4.0* Why is the Co-op Bank so hopeless with technology? If you tell me that you are sending a code the SEND IT. ### 1/5 — Crash *2026-07-15, version 4.4.0* App always crashing or not working, customer service line is good if there’s a problem but wouldn’t recommend the company for a bank ### 1/5 — Glitchy App *2026-07-14, version 4.4.0* Compared to new banks with great apps the coop is lagging behind. Still got a few glitches that should have been ironed out in 2010. Doesn’t feel innovative or modern could do better. ### 1/5 — Always down *2026-07-13, version 4.4.0* App is very slow when not slow always seems to be down mainly weekends and on paydays for unplanned maintenance and with planned maintenance no notice so can’t plan money in advance looking to move banks ### 1/5 — Bad service *2026-07-10, version 4.4.0* Bunch of thieves hiding behind respectability probably can’t even spell the word ethical ## Most praised reviews (10 highest-rated) ### 5/5 — Co-operative Bank Review *2026-09-06, version 4.5.0* The co-op Bank always keeps me updated with key features like scams, fraud and my accounts. The mobile app is a real help to me and is so easy to use ### 5/5 — Wonder woman *2026-09-06, version 4.5.0* Just spoken to an amazing person on the phone called Brittany! She was so helpful and calming and solved my technology problem immediately!!!! It was a joy to talk to her. ### 5/5 — Mrs *2026-09-05, version 4.5.0* Easy to use . ### 5/5 — The App *2026-09-05, version 4.5.0* So quick and easy to use on my mobile ### 5/5 — Love my bank *2026-09-05, version 4.5.0* they are the best. 👍. ### 5/5 — Excellent banking *2026-09-05, version 4.5.0* One of the best bank accounts I had. ### 5/5 — Great Bank *2026-09-05, version 4.5.0* I can recommend Co-operative Bank they are an ethical bank and provide a great service to customers. I like the fact their contact centres are UK based. ### 5/5 — Great *2026-09-05, version 4.5.0* Excellent ### 5/5 — Great App *2026-09-04, version 4.5.0* The Co-operative Bank App is easy to use, enhances your access to banking and your accounts, and makes your entire financial experience so much easier. ### 5/5 — Easy to use *2026-09-04, version 4.5.0* Easy to use and quick. Good ethic been a customer for years and treated me well like a friend. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-13.*