# Co-operators Online Services — user reviews > 63 indexed App Store user reviews of Co by The Co-operators Group Limited. - Source: https://appshunter.io/ios/app/co-operators-online-services/id1203319537/reviews - App overview in markdown: https://appshunter.io/ios/app/co-operators-online-services/id1203319537.md ## Newest reviews (15 of 63) ### 2/5 — App instable *2026-07-09* Application OK, mais ne fonctionne pas malgré là réinstallation et biométrie désactivé. ### 2/5 — Cannot Login Now *2026-04-26* Was using this app for years fine. Now I get a biometric prompt even though it’s turned off and I cannot login. Saw reviews stating this months ago. How is this not fixed yet? Not good ### 2/5 — Buttons Don’t Respond *2026-02-03* Would like to pay my invoice through the app but it’s impossible as the buttons don’t respond. I can’t even copy and paste my credit card information into the field. This is pretty basic and should be fixed. I will update my rating when this is fixed. ### 1/5 — App is not able to keep user logged in *2025-12-25* One of a simplest and obvious feature each basic application should has is keeping user Auth state! This app lacks this, which means every time I have to type my username and my long/hard password to use the app! Seems like it is totally a webview not Native app, as credentials don't get recognized by iOS' password manager. You guys are making millions of dollars each month, hire a professional team of mobile developers and refactor/rebuilt your app ### 1/5 — App Broken *2025-12-18* Unusable. Keep getting biometrics error. ### 1/5 — New update *2025-12-08* New update has all my family locked out. Says we need to turn off biometrics but still doesn’t work when turned off. Please fix the recent update. ### 1/5 — Privacy concerns *2025-12-05, version 3.0.0* Your policies related to data, security and privacy leave much to be desired. ### 2/5 — LOGIN FAILURE *2025-12-03, version 3.0.0* I thought the logging in with Face ID was going to be helpful and more efficient but I just get the circle of death that keeps looping. The link for the app support does not bring you to IT support it brings you to the main company website which is useless in situations such as this as it would have prevented such a review. There should be a direct link to an email tech support or page to fill in details regarding errors about the app. ### 2/5 — No Apple Wallet support *2025-12-02, version 3.0.0* You guys need to add Apple Wallet support for liability cards already. Recently joined cooperators and had this functionality with another insurer for the last 5+ years… ### 1/5 — Horrible Insurance company *2025-11-28* Disgusting and frustrating service. They canceled our policy because someone made one claim where we were at fault but didn’t even require fixing any car because it was a slight accident and none of the cars were damaged. I can’t believe just a small accident which happens a lot in Ontario can cause you to lose your policy. What are even insurance companies for??? ### 2/5 — Last Update was 7 months ago *2025-09-02, version 2.5.17* 2 Stars because “Intermittent Problems with Mobile App Payments” has not been fixed yet and because the app has not been updated in months. The problem ? Credit Card information can not be entered, at least not the expiry date or security code. Being able to autofill this information or Apple Pay would be nice. ### 1/5 — Customers' time is not valued at all *2025-08-11, version 2.5.17* 05 hours 22 minutes expectations that you were connected to the operator. We never got through ### 2/5 — Lacking Function *2025-08-01, version 2.5.17* The app functions to get liability slips and other information. However, user experience is very subjective par. Tabs are visually compressed, buttons on the bottom are not always functional, and functionally there’s no mechanism to notify users of new documents or urgent information (either via email nor through in-app badge notifications). As a result users run a risk of missing important documents, which could be corrected by a very basic notification. ### 3/5 — balance 🤑 *2024-12-03, version 2.5.16* I wish we could see a balance owing or something, I understand it’s ideal to pay right away but y wouldn’t there be something u can see just incase ur pre auth is rejected? The convenience is good but if I’m like $5 short in my account it takes take it out, and sometimes I can’t get money into it right away. ### 1/5 — Pink slip on Apple Wallet *2024-10-31, version 2.5.16* Let me add my pink slip on Apple wallet ## Most critical reviews (10 lowest-rated) ### 1/5 — Cannot verify identity anymore with update *2026-08-19* Please fix asap **Developer response:** Hi there, we apologize for this frustrating sign-in experience. We'd like to help you get this sorted out. Please reach out to us at 1-855-446-2667. ### 1/5 — Verify identity broken *2026-08-14* Broken…won’t let you verify identity by email or phone number… **Developer response:** Hi there, we apologize for this frustrating sign-in experience. We'd like to help you get this sorted out. Please reach out to us at 1-855-446-2667. ### 1/5 — 👎👎 *2026-06-23* Хуєта додаток ### 1/5 — The App sucks *2026-04-26* The application is a complete miss. It never works without any trouble!!! Where does all the money go, that you receive from your clients? I have a new invoice which I cannot access due to the malfunctioning of your app! Do something about it! Thank you for your consideration. Kind regards, a very unhappy client!!! ### 1/5 — 😮‍💨 *2026-03-24* Aucune des 2 apps ne fonctionne correctement. L’une ne s’ouvre pas malgré les suggestions de Co………O… Pour l’autre: Aucun courriel de retour pour le changement de mdp. Utilisation intensive de IOS depuis 2008 Appareils récents Applications récentes et mise à jour régulièrement. Alors ! ### 1/5 — Horrible experience horrible app *2026-02-28* It should be illegal to make an app this bad and still manage to scam customers. Fix this I can’t even log in ### 1/5 — Garbage *2026-02-27* Doesn’t work half the time. They still can’t figure out how to use it with apples 26.3 software. Figure it out developers. ### 1/5 — Broken App *2026-02-04* Face ID doesn’t work, buttons don’t respond, and the app feels half-broken most of the time. Basic actions fail or lag, the UI is absolute garbage, and using it is just frustrating. For something this critical, the app is shockingly unreliable. Trust me, one star is generous. ### 1/5 — App no longer works! *2025-12-29* I used to have the app for years and it was fine. With this new update though, it keeps just telling me to turn off biometrics and even when I do, nothing changes. The app won’t even let me in. It’s a brick of an app and doesn’t work at all. Someone needs to fix it because the app is completely unusable on iPhone! ### 1/5 — Pas bon *2025-12-29* Petit budget de programmation. L’authentification est vraiment pas pratique ## Most praised reviews (10 highest-rated) ### 5/5 — New App 💪💪 *2026-08-18* Looks like they launched a new app earlier this month and it’s much better than what they previously had. Was able to get my pink slips for my car very easily. **Developer response:** Thank you for taking the time to share your feedback. We love hearing from our clients! ### 5/5 — Finally a new app! *2026-08-11* You finally updated your app - much better than the old one **Developer response:** Thank you for taking the time to share your feedback. We love hearing from our clients! ### 5/5 — Pretty much descent *2025-09-27, version 2.5.17* It's a pretty straightforward app. The user interface could be enhanced but it’s totally optional. The current interface does serve the purpose, so can’t complain. ### 5/5 — Easy Peasy *2022-01-13, version 2.5.1* In under a minute had it installed and logged in pulling up my pink slip. Nice. ### 5/5 — Love the Pink Slips! *2019-09-26, version 2.0.0* Lost my paper copy and having this app came in really handy. ### 5/5 — Simple to use and paperless! *2017-05-11, version 1.0.0* The app is well organized and simple to use. I also love the paperless option. ### 5/5 — Lot more useful than the old app *2017-02-10, version 1.0.0* Now I can log in and see my policies or get a quote. ### 4/5 — Request to cancel on sale of home *2026-02-18* We called a week in advance to requested to cancel our house insurance policy on the closing date after selling our home. After talking with an agent we checked our policy on the app and the whole policy disappeared much to our horror. We contacted the agent and they assured us the house was still covered but they couldn’t tell us why this policy no longer existed in the app. Programers should have this set up so the policy is still there until the cancellation date-so this is something that needs to be corrected in the app. Otherwise I haven’t had any issues with the app in the several years I’ve used it. Surely this is an easy fix! ### 4/5 — Apple Wallet support is finally here! *2025-04-05, version 2.5.17* You can now download your pink slip from the co-operators’ website and save it directly to your iPhone’s Wallet app, which is super convenient. However, there’s still room for improvement. If you have multiple vehicles insured, you’ll get a separate pink slip for each one. It would be much more efficient to offer a single, consolidated pink slip that covers all vehicles, like some other providers do. Hopefully that feature is on the roadmap. ### 4/5 — Almost perfect *2024-05-19, version 2.5.13* Digital pink slip please --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-03.*