# Coach USA — user reviews > 140 indexed App Store user reviews of Coach USA by Coach USA, rated 1.39/5 from 107 ratings. - Source: https://appshunter.io/ios/app/coach-usa/id1523698772/reviews - App overview in markdown: https://appshunter.io/ios/app/coach-usa/id1523698772.md - Rating breakdown: 5★ 6 · 4★ 4 · 3★ 1 · 2★ 4 · 1★ 92 ## What do users think of Coach USA? Overall sentiment: negative **Pros** - 👍 Easy to use - 🚀 Mostly reliable **Cons** - 🐛 Frequent crashes and bugs - 🔒 Poor account and payment management - ⏱️ Slow and frustrating performance - 🕰️ Inaccurate schedules and delays - 📍 Missing key information (gates, routes, etc.) **Commonly reported bugs** - Unable to complete ticket purchases - Accounts not working or being deactivated - Inconsistent and confusing user experience **Most requested features** - Add Apple Pay and other modern payment options - Allow saving of payment and address details - Improve search and route planning functionality - Provide real-time bus tracking and updates ## Newest reviews (16 of 140) ### 1/5 — Extremely slow and frustrating *2025-10-14, version 7.0* The app used to be pretty efficient until 2024. Not sure what update they had in 2025, retrieving a ticket is painstakingly slow. ### 1/5 — scam *2025-09-22, version 7.0* these people are never actually on time, sometimes don't even show up at all and don't even leave any warning. if you buy a 10pass trying to save money just know it expires in a month and you get no refund for whatever you didnt use. can't believe this bus company exists and operates this way ### 1/5 — The essence of MVP *2025-09-17, version 7.0* 🤦‍♂️🤦‍♂️🤦‍♂️ Fire your developers!!! ### 1/5 — Terrible service *2025-09-15, version 7.0* I don’t often take time out of my day to write reviews about poor service but this bus ride was unlike any other I’d taken. Coach provided zero updates on the arrival of my bus after it was over 30minutes late. I wasn’t sure when I should make the assumption that my bus was not arriving but decided to stick it out. I can understand external factors like traffic influencing arrival time but at least be considerate enough to provide an updated arrival time. ### 1/5 — For years *2025-08-12, version 7.0* For many years I have used your app to purchase my tickets and for the last 3 plus months your app stopped working to complete my purchase. I don’t know who you was in charge of the app maintenance but you seriously are messing up. Fix this now. ### 1/5 — Borderline useless *2025-07-10, version 7.0* Non-existent status updates. Buses don’t show up with zero notice. No way to access detailed bus route info which is available on the Coach USA website. Just use the website and delete this junk. ### 1/5 — Late *2025-06-22, version 7.0* Bus schedule never accurate never on time always almost an hour late ### 1/5 — No live updates *2025-06-02, version 7.0* When the busses are regularly over 30, 45 minutes late, it is unbelievable that this app doesn’t provide live location tracking ### 1/5 — Does Not Work *2025-04-19, version 7.0* App does not work. Won’t let you buy tickets. ### 1/5 — Round trips steal your money *2025-04-12, version 7.0* I found out the hard way that if you buy a round-trip ticket, you can’t use the second part of it later. I bought a round-trip ticket to the airport and tried to activate the second part after my return flight just 2 weeks later, only to find it said “expired.” The site says tickets are valid 1 year from date of purchase. Apparently this is not true when you purchase a round trip. Metro North tickets don’t work this way, you can still use the second half of a round trip later. I can’t fathom why they would even sell a round trip ticket to the airport that works like this, other than just to scam people and steal money. Do they think I want to just look at the planes and go back home on the same bus trip? Caused a bit of a panic, could have left me unable to board if the bus wasn’t late anyway giving me time to sort it, luckily I had the $25 for a new one-way ticket (that should have already been paid for) but sometimes I actually wouldn’t have had that and would have just been walking home in the dark and rain from Newark with my luggage I guess. Buyer beware, never buy the round-trip tickets, it’s a scam. ### 1/5 — Broken *2025-04-02, version 7.0* Website didn’t let me finish the purchase, had to download the app, app won’t even let me enter my origin location. Excellent service. ### 1/5 — The essence of MVP *2025-03-29, version 7.0* 🤦‍♂️🤦‍♂️🤦‍♂️ ### 1/5 — Useless *2025-03-20, version 7.0* Airport bus never showed up, had to take Uber. The app just sells tickets, does not track busses. ### 1/5 — Terrible App & No Customer Support *2025-03-07* This app is a complete headache. It’s clunky, hard to use, and constantly requires you to re-enter your personal and payment details, making every booking a frustrating experience. On top of that, there’s no customer service after 5 PM, and their AI chatbot is completely useless. It just loops you in circles without actually solving anything. If you run into an issue outside of their limited hours, you’re out of luck. For a company this big, you’d expect a better app and proper support. Extremely disappointing! 🗑️🚮 ### 1/5 — Account *2025-03-06, version 7.0* Logs me out every day and forces me to go through all this security nonsense as if it were a banking app, no wonder they’re going through bankruptcy, the old app was better ### 1/5 — I wonder why you don’t make money *2025-03-05, version 7.0* You can’t purchase ticket through app. When checking out you encounter and error. Please fix if want people use your services. ## Most critical reviews (10 lowest-rated) ### 1/5 — Useless app *2026-05-18, version 7.0* I am from out of state, taking a Greyhound bus to NYPA. From there a Suburban Transit (Coach USA), bus to my destination. Again, the application is useless. ### 1/5 — Horrible management *2026-04-20, version 7.0* They are being canceling trips so often lately and the worst part is that they don’t even bother to let us know trough the app so we don’t have to be waiting so much for them to show up. Plus that add the bad behavior the drivers have, always arguing with the costumers over nothing and also with other cars. I’m always 15 to 20 minutes before the bus time schedule so that’s not the problem at all! ### 1/5 — Fake app that wasn’t designed to work *2026-03-20, version 7.0* This appears to be a decoy app and not for buying tickets. Myself and a friend have both tried every possible credit card, address, WiFi vs cellular, etc on multiple occasions and never been able to get a single ticket from this piece of junk. I think it’s a decoy so people will not go to the window and then miss their bus when the app doesn’t work, because coach usa hates you. ### 1/5 — Poor app *2026-01-15, version 7.0* Unable to buy tickets. Unable to save credit card information. Automatically log you out from time to time and you will need to remember your password as there is no way to have the login credentials remembered on the phone. Very poor app. ### 1/5 — App bites *2026-01-15, version 7.0* This app is primitive. Used to work ok for four years, they have done something wrong to it and it no longer saves credit cards. Barely credible as an offering in any App Store. ### 1/5 — Account creation doesn’t work *2026-01-13, version 7.0* No verification code is sent to email (including junk folder). Customer support is non-existent. ### 1/5 — STUPIDEST APP EVER *2026-01-09, version 7.0* It won’t let you buy a ticket with an already saved payment. So you have to delete ur card and add it all over again and your billing address as well and don’t even think about saving it again because it WONT WORK and you have to do it all over again. Terrible app overall. 0 stars if I could ### 1/5 — Payment *2026-01-06, version 7.0* My saved payment options doesn’t work. I need to input all the info from scratch every time I make a purchase. You need to do this issue ### 1/5 — Constant logouts *2025-11-06, version 7.0* The app logouts way too frequently and doesn’t account that most of bus terminals have very poor signal. No Apple Pay. Please improve! ### 1/5 — Nobody at this company cares *2025-11-06, version 7.0* I have tried unsuccessfully for the past two years to add a credit card to my account. The app continues to say, unavailable at this time. Every time I want to buy a ticket I have to put all the credit card information, billing address, etc. in again and again. 60% of the time, the app glitches and I can’t check the bus times. The app is embarrassingly antiquated. For the amount of customers they serve, you think they would spend some money on development. ## Most praised reviews (10 highest-rated) ### 5/5 — Good *2025-01-12, version 7.0* Came on time and dropped off on time as advertised on schedule. Purchased a ticket online beforehand and all went smoothly ### 5/5 — I need Apple Pay. *2024-05-12, version 7.0* I need Apple Pay. ### 5/5 — Love it! *2021-06-09, version 1.5* Super easy to use! ### 4/5 — Better than expected! *2025-07-02, version 7.0* Poor reviews on average. I felt the app was easy to use overall. I am pleased ### 4/5 — Riding the coach *2025-03-11, version 7.0* I like riding with coach usa when traveling to the AirPort and back. The Rea son I have it 4 Star rating us because there isn’t any where to charge your devices and there has been all to man y times where I would be riding home from a flight and need to charge. Luckily I know to use the charging stations at the airport now before I get on the bus or bring a charger. Thank you COACH USA for great drivers and clean buses. ### 3/5 — Come into the ‘20s!!! *2022-06-23, version 5.7* Why are we filling out our entire credit card and address details each time we buy tickets???? Where is Apple or PayPal option? ### 3/5 — Notifications lacking *2022-01-04, version 5.0* I purchased a ticket for stop where Coach and Shortline all to often just pass by without stopping (today’s occurrence or just don’t show up.now that you have an app how hard would be to show the tiniest bit of respect for people’s time and send a notification thru the app that you don’t feel like stopping at whatever stop it is you’ve decided to ignore. Oh and perhaps remove “reliable” from the Coach USA description. ### 2/5 — App sucks *2026-01-08, version 7.0* Since the new update the app sucks. I have to enter my credit card every time I make a purchase. It used to be so easy to use. ### 2/5 — Mostly reliable *2025-10-28, version 7.0* Very poorly designed and not user friendly. Had many issues when purchasing tickets. For a while we couldn’t add tickets to the wallet app on iPhone. They resolved that. Now we can’t add our payment method to save on our account so we have to constantly enter it in when we buy weekly bus tickets. Very frustrating to say the least. I’ve had to create a second account because the first account was marked as fraud for some inexplicable reason which was never told to me. And there’s no options to show you all the various routes, just a trip planner. Back in the day there were printed schedules of all the departure times and routes. I miss that. Bring that back! ### 2/5 — Are they even trying? *2024-09-13, version 7.0* The have been a number of advancements over the last decade to make in-app purchasing easy and frictionless. Coach has implemented none of them. Buying tickets works, but barely. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-04.*