# Coastal Community Bank Mobile — user reviews > 35 indexed App Store user reviews of Coastal Community Bank Mobile by Coastal Community Bank, rated 4.10/5 from 254 ratings. - Source: https://appshunter.io/ios/app/coastal-community-bank-mobile/id871224362/reviews - App overview in markdown: https://appshunter.io/ios/app/coastal-community-bank-mobile/id871224362.md - Rating breakdown: 5★ 168 · 4★ 30 · 3★ 9 · 2★ 13 · 1★ 34 ## Newest reviews (14 of 35) ### 2/5 — Too many damned clicks for any customer to understand *2026-03-10* The new bill pay requires way too many clicks. I have one account and need to select it on a second screen. I want to make a one time payment I need to click on that, too, rather than having sane defaults that I can adjust. ### 2/5 — A step backwards from the last version *2025-12-15* This December 2025 version of the app is a step backwards from the last version. The previous version allowed you to see the balances of all accounts when you first logged in but this one makes you go through three different steps just to see the balance of a different account. ### 2/5 — Not user friendly *2025-12-14* The latest update is frustrating at minimum. Initially it displays a portion of the user ID but if using a password autofill from Bitwarden it deletes the user ID when entering the password. I’ve noticed syncing delays and as such fluctuating accounts balances. It’s not intuitive from a user perspective, from layout to screen navigation, it’s cumbersome at best, adds many unnecessary steps and not typical of CCB updates. This version definitely needs rethinking. ### 2/5 — Won’t rotate screen for my IPad *2025-08-04* Very frustrating “update”. ### 2/5 — Asinine Functionality *2025-07-20* Mobile deposit are extremely difficult. All of the exact verbiage has to be in there versus just checking the box for mobile deposit. You can’t label any type of transaction. The commercial banking isn’t labeled at all. So if you and trying to track down a specific transaction good luck. The sorting and filtering is also terrible. Trying to get a list of just deposits only over the last couple months or trying to find a specific deposit. It’s like finally a needle in a haystack. ### 1/5 — Need to re-enroll ? *2025-04-10* I’ve used the online banking app on my IPhone for years now with no problem. It’s pretty basic. Then today, can’t log in and it appears I need to enroll again with all my personal data. Makes no sense. I can log into my accounts online but not on this app. It’s over for me…will move to do all my banking at Schwab now. ### 1/5 — Bad update *2025-04-09* No notification of an update and it logged me out. I had to call and it required me to type out my full ssn and account number to be able to reset password. ### 2/5 — Needs to work *2023-11-30* It’s a good basic app does all the basic functions nothing special but it’s a 50/50 when I want to transfer money I put all of my paychecks in my savings and only take money out when needed like if I’ve had no food for the day etc so lots of times when I’m trynna transfer money it won’t let me saying it’s currently unable to meaning I could hours from home without any way to get food or gas which is also my fault I should take that into consideration but it’s the app that needs to be fixed to that as well ### 1/5 — Worst banking App I’ve used *2023-04-28* I am a certified bookkeeper and have used many banking apps. This is least intuitive, least functional app I have ever used. Trying to do do a simple transfer is ridiculously convoluted. Not user friendly at all. Please get some human factor/engineers to help you redesign this app. Maybe use the US Bank App as your model. ### 2/5 — Worst bank app I’ve ever had *2023-02-10, version 5.0.12.188* Makes me very frustrated because you cannot do things on the app that you need to do like set a bill pay transfer money. It’s a very frustrating app. I’ll just have to go into the bank to get my stuff done. Kind of a pain in the butt. ### 1/5 — WORSE BANK EVER *2021-10-07* Somehow BlueVine talked these dinks into going here or this was the only option BlueVine had. They’ve lost our money, switched routing numbers, and use a 3rd party disputing company that doesn’t do their job. Unauthorized charges, security issues, no follow through, no empowerment, and amazed at how this is a bank. This has to be highly illegal and deserves to be investigated because it’s right up there with Russel Simmons banking fiasco or Wells Fargo. ### 2/5 — Online banking *2020-07-02* Very hard to navigate, often find myself struggling to find what I need or irritated with what I cannot set up online or off the app like most online banking, love the in person banking experience with coastal hoping the online and app will soon be as great as great as the online experience. ### 1/5 — Worked great at first *2020-03-03* The app worked astonishingly well at first but I’ve made multiple calls, tried changing my password, deleting and re installing the app, resetting my online banking account, etc. and have not been able to log into the app in months. Website works great but I’d like to be able to actually use the app. ### 1/5 — Idk whats going on *2019-11-24, version 4.6.1.11* Its very inconvenient when you cant even open the app due to Error code : 0014 .. please fix it ## Most critical reviews (10 lowest-rated) ### 1/5 — Crummy Upgrade *2026-03-16* The previous version was much better and easier to use. This one’s biometric login doesn’t work, and they lost all my payees and payment records! ### 1/5 — Really bad tech *2026-03-09* Super old tech obviously built by someone else. kyc login challenging, remote deposit capture does not work on all checks. So basic. ### 1/5 — Hard to deposit a check *2025-12-26* I complied with all the requirements when depositing my check, but still failed. App keeps saying error to read account number from the check. No success after several tries. ### 1/5 — App issues *2025-11-26, version 6.0.0.11128* I do not like the app ### 1/5 — Poorest functioning bank app I have ever used *2025-11-24, version 6.0.0.11128* From a visual and user experience perspective, the app legit looks 10+ years out of date. Banking app features are the most bare bones I have ever seen - cannot label transactions, most deposit slips or check images do not load when selected, bank statements only go back 6 months and hard to find on mobile app, setting up Zelle or bill pay was painful, most of the times when an app update is done, you lose any Face ID login previously set up. Counting down the days that a new bank opens in town so I can leave this bank - solely because of how bad their online banking and mobile app experience is. It's 2025 and 99.99% of other banks offer light years better tech and user experience than this one. ### 1/5 — Worst banking app *2025-09-18* So glitchy and i always have to deposit in person anyway… ### 1/5 — Poorest functioning bank app I have ever used *2025-08-03, version 6.0.0.8108* From a visual and user experience perspective, the app legit looks 10+ years out of date. Banking app features are the most bare bones I have ever seen - cannot label transactions, most deposit slips or check images do not load when selected, bank statements only go back 6 months and hard to find on mobile app, setting up Zelle or bill pay was painful, most of the times when an app update is done, you lose any Face ID login previously set up. Counting down the days that a new bank opens in town so I can leave this bank - solely because of how bad their online banking and mobile app experience is. It's 2025 and 99.99% of other banks offer light years better tech and user experience than this one. ### 1/5 — Bad changes *2025-07-20* The app used to be great a month or two ago but with the update and layout change it has made it even more complicated to use. The app does not remember me and makes me constantly re verify along with the removal of the transaction search option just to names the worst of many new issues. ### 1/5 — Glitchy *2025-07-18* The mobile app is very glitchy, “forgets” that I have already signed up for Face ID, gives me the spinning wheel of death and often just seems like it isn’t reliable and available when I need it. I live on Whidbey and there is no longer a Coastal here, so I rely on this app. It has me thinking about switching banks ### 1/5 — Constant Waiting *2025-07-01* This app only uses face ID function about half the time and asks for UN and PW rest of the time. Does not remember PW, so logging in is usually a 6 step process. Once the app is open, it frequently shows loading page indefinitely and requires closing and reopening. When I get through the loading page, frequently I can’t click on individual accounts due to THOSE pages loading indefinitely, as well. It can take up to 15 minutes to check my daily transactions or make a transfer with most of that time spent logging in multiple times and waiting for app to load. I’m on iPhone 13 ProMax with newest software. Sometimes it does operate efficiently which is nice but most of the time I hate knowing I need to use this app to manage banking. ## Most praised reviews (10 highest-rated) ### 5/5 — Easy *2026-06-09* Easy to use with everything I need. ### 5/5 — Convenient to use *2026-05-26* Love using to mobile app. ### 5/5 — Banking remotely *2025-10-28* It’s great to be able to accomplish so many daily banking tasks without getting in the car and spending resources . ### 5/5 — Excellent *2025-09-22* Thanks team CCBM ### 5/5 — Jon Larson *2019-03-05* This is about the personal working not the web page. I bin a customer/ client for fifteen plus yrs, As I needed help big or small they have always stepped up to assist any way they could. I give them five stars. Towjon ### 4/5 — Functional and great *2018-01-10* Love that I can login using thumb print recognition. This is a very convenient time saver. I find this is one of my more used apps on a daily basis. I’m waiting for a new app version that will support new face recognition for log in on iPhone X. Only criticism I have is once logged in, to enter the transfer menu you have to re-enter a password. When you are on the go with a life full of a million passwords this is not user friendly. ### 3/5 — Not working *2015-05-14, version 3.3.8.821* App used to work fine, but it seems most of the time it opens it doesn't let me do anything and I have to try again later. Please fix, I use this app all the time ### 3/5 — Apps not working on My iphone *2015-02-05, version 3.3.8.821* I am not sure what happen but apps used to work before but starting yesterday everytime i open the apps the screen freezes and i cant type anything on it.i already uninstalled it and installed it back but its still not working please help! ### 3/5 — mobile *2014-08-16, version 3.2.3.116* nothing agisnt the app but do your research. Mobile banking is riskier then doing it on your computer. Phones have little to no virus protection but make your choice. btw Coastal is a great bank ### 2/5 — Not user friendly *2026-06-26* The latest update is frustrating at minimum. Initially it displays a portion of the user ID but if using a password autofill from Bitwarden it deletes the user ID when entering the password. I’ve noticed syncing delays and as such fluctuating accounts balances. It’s not intuitive from a user perspective, from layout to screen navigation, it’s cumbersome at best, adds many unnecessary steps and not typical of CCB updates. This version definitely needs rethinking. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-01.*