# Coastal Heritage Mobile — user reviews > 14 indexed App Store user reviews of Coastal Heritage Mobile by Coastal Heritage Bank, rated 4.83/5 from 951 ratings. - Source: https://appshunter.io/ios/app/coastal-heritage-mobile/id1061225298/reviews - App overview in markdown: https://appshunter.io/ios/app/coastal-heritage-mobile/id1061225298.md - Rating breakdown: 5★ 759 · 4★ 54 · 3★ 14 · 2★ 4 · 1★ 11 ## What do users think of Coastal Heritage Mobile? Overall sentiment: positive **Pros** - 👍 User-friendly and easy to navigate - 👥 Knowledgeable and responsive staff - 🏦 Personalized customer service - 📱 Fully functional mobile banking features - ✨ Intuitive interface design **Cons** - 🐛 App crashes and fails to load - ⚠️ Frequent maintenance downtime - 🔐 Excessive security question prompts - 📱 Compatibility issues with iPad and iPhone **Commonly reported bugs** - App fails to open on iOS devices - App stalls and freezes during use - Fingerprint login glitches - App incompatibility with newer iPad models **Most requested features** - Mobile deposit feature - Proactive customer notification system for known issues - Fingerprint authentication improvements ## Most critical reviews (10 lowest-rated) ### 2/5 — No longer working *2025-04-10, version 25.1.101.1* Used to be fine; the app now does not load at all on my new iPad. Tried deleting the app and then reinstalling but no joy. This app is just broken now ### 2/5 — Mobile App *2024-02-24, version 11.4.0.1* Please add a mobile deposit feature to the app! ### 2/5 — Used to be great *2020-12-25, version 10.5.0.1* This was my favorite banking app but since the last two updates i can’t even get it to open on my iPhone 11 ### 3/5 — Love the Bank/App *2026-06-04, version 26.1.401.1* Wish they didn’t close the Norwell and Hingham branches- it’s why opened my account 🤦🏼 ### 5/5 — A bank that knows your name *2026-03-16, version 25.2.102.1* No matter the issue I can always get the answers I need!!! Online app is also vefy easy to use ### 5/5 — Great services *2025-09-23, version 25.2.102.1* Great team at green harbor ### 5/5 — Easy to work with *2024-03-25, version 24.1.0.1* Coastal Heritage Bank is very easy to work with. The branch manager in Kingston is very knowledgeable, helpful and friendly as well as all the tellers and staff. A real pleasure to work with. ### 5/5 — Do better *2024-03-22, version 24.1.0.1* This app always stalls or freezes or is under maintenance when needed the most! ### 5/5 — Easy to use, great to have! *2023-10-16, version 11.4.0.1* Everything I need for banking is located in this app. It’s easy to use and easy to navigate. ### 5/5 — People *2023-07-15, version 11.4.0.1* I love this bank!! The staff, from management to support are responsive and knowledgeable. ## Most praised reviews (4 highest-rated) ### 5/5 — Security questions *2023-04-22, version 11.4.0.1* It is an inconvenience to have to enter your security question answers often. This should only have to be a one time thing when I am on the app weekly ### 5/5 — Easiest banking app ever! *2023-04-16, version 11.4.0.1* I have 3 different banking apps that I use. Coastal Heritage Bank is by far the best one! So easy to understand and move through different accounts. I highly recommend this bank and it’s app. ### 5/5 — Deleted & Redownloaded *2020-12-29, version 10.5.0.1* I use on my iPad. For past two weeks app would not open. Finally deleted and redownloaded and it works. There seemed to be a glitch with fingerprint so I have opted not to continue with that function. Might I suggest the Coastal Heritage staff email customers when known problems are discovered? Happy Holidays! ### 5/5 — Mobile Banking *2020-12-09* A solid, fully functional mobile app from a great community bank - perfect! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-02.*