# Cockpit ITSM — IT Service Management Software

> All-in-one IT service management portal with ticketing, asset, and monitoring. (iPhone/iPad app by Cockpit ITSM.)

- Source: https://appshunter.io/ios/app/cockpit-itsm/id1245097662 (this page in markdown: same URL + `.md`)
- Developer: [Cockpit ITSM](https://appshunter.io/developer/1160714322)
- Category: Business, Productivity
- Price: Free
- Age rating: 4+
- Requires: iOS 18.0 · 71 MB
- Languages: American English, Dutch, French (France), German (Germany), Italian, Japanese, Polish, European Portuguese, Chinese (Simplified, China), European Spanish
- Released: 2017-12-13
- Data updated: 2026-08-28
- Monetization: free
- User reviews in markdown: https://appshunter.io/ios/app/cockpit-itsm/id1245097662/reviews.md

## What is Cockpit ITSM?

Cockpit IT Service Manager is all-in-one portal integrating service desk ticketing, asset management, task scheduling and monitoring system. 
Cockpit IT Service Manager is available in a Private Cloud or On Premise.

Service Desk: Bridge the gap between the IT service and the end-users
- Self-service portal
- Incident declaration
- Service catalog
- Knowledge base 
- Service status
- Report publication 

Ticketing: An ITIL-designed solution for your IT department
- Incident management
- Problem management
- Request management
- Change management
- Release management
- Changelog publication
- Project management
- SLA / OLA Management
- Approval process
- Workflow automation
- Synchronization service
- Email to ticket

Asset management: A powerful ITAM for your business
- CMDB - Infrastructure (servers, network components, etc.)
- CMDB - Office (workstations, phones, etc.) 
- Automated inventory
- Software management
- License management
- Supplier management
- Contract management
- Data center plan

Monitoring: A sentinel to watch your technology landscape
- Hardware (SNMP)
- Networks (SNMP)
- Systems
- Databases
- SAP solutions 
- Cloud services
- Web sites
- Jobs

Productivity: A toolbox to strengthen service delivery capabilities of your IT team
- Task scheduling
- Time tracking
- Knowledge base
- Electronic document management
- Password vault
- Logbook
- Maintenance schedules

Analytics: A data visualization and consolidation app, all in one place
- Client satisfaction survey
- Service status
- Availability / SLA reports
- Metrics (systems, networks, databases, SAP solutions)
- Daily monitoring reports
- Consolidated reports

## Key features

- Service desk ticketing
- Asset management (CMDB)
- Task scheduling
- System monitoring
- Knowledge base
- Workflow automation
- Analytics and reporting

## Recent user reviews (2 of 2)

All indexed reviews: https://appshunter.io/ios/app/cockpit-itsm/id1245097662/reviews.md

### 5/5 — The perfect app to manage your IT department

*2024-10-17*

I can manage my tickets as if I were at my workstation. I can access the CMDB and passwords. 
I can see metrics and service status.
A 360° view for an administrator!

### 5/5 — Génial

*2017-12-20*

Super  la visu en temps réel depuis le smartphone de l’activité support.
Superbe ergonomie.
Bravo

## Frequently asked questions about Cockpit ITSM

### What is Cockpit ITSM?

Cockpit ITSM is an all-in-one IT service management portal that integrates service desk ticketing, asset management, task scheduling, and monitoring. It aims to bridge the gap between IT services and end-users with a self-service portal and ITIL-designed processes.

### What are the main modules of Cockpit ITSM?

Cockpit ITSM includes a Service Desk for incident declaration and a service catalog, Ticketing for ITIL processes like incident and change management, Asset Management for CMDB and inventory, Monitoring for various systems, Productivity tools, and Analytics for reporting.

### Does Cockpit ITSM offer a self-service portal?

Yes, Cockpit ITSM features a self-service portal as part of its Service Desk module. This allows end-users to declare incidents, access the knowledge base, and view service status.

### What types of IT assets can be managed with Cockpit ITSM?

Cockpit ITSM's Asset Management module supports CMDB for infrastructure (servers, network components) and office assets (workstations, phones). It also includes automated inventory, software, license, and contract management.

### What systems can Cockpit ITSM monitor?

Cockpit ITSM can monitor hardware and networks via SNMP, as well as systems, databases, SAP solutions, cloud services, websites, and jobs. This provides a comprehensive view of your technology landscape.

### Is Cockpit ITSM available on multiple platforms?

Cockpit ITSM is available for iPhone and iPad. It can be deployed in a Private Cloud or On Premise.

### How often is Cockpit ITSM updated?

The latest version of Cockpit ITSM is 6.6.0, last updated on May 5, 2026. This indicates a commitment to ongoing development and improvements.

### Does Cockpit ITSM have ads?

No, Cockpit ITSM does not contain advertisements. It is a free application without any ad-supported elements.

## Version history (last 5 releases)

### 7.1.0 — 2026-08-26

- Inventory – Merged the Infrastructure and Office modules into a unified Inventory module.
- Vault – Added Folders to the vault module for enhanced organization.
- General – Various improvements and bug fixes.

### 7.0.0 — 2026-07-15

- Knowledge Base - Usability improvements
- Vault - Added folder management capabilities
- General - Introduced new AI actions
- General - Various improvements and bug fixes

### 6.6.0 — 2026-05-05

- Tickets - Ticket-related tasks can now be managed directly within the Tasks module
- Tasks - Now acts as the central task management hub across all modules
- Improvements and bug fixes

### 6.5.0 — 2026-03-18

- Tickets - Add sensitive data management
- Improvements and bug fixes

### 6.4.0 — 2026-01-15

- Infrastructure: Display IP addresses in HCI virtual machine lists
- Infrastructure: Added new SAP solution support "SAP Cloud Integration"
- Monitoring: Improved display of multi-line alert details in alert logs
- Tickets: Hide the Infrastructure tab when the module is disabled for an organization
- Tickets: Link Knowledge Base articles to tickets and ticket templates
- Tickets: Added tags to ticket templates and to incident, request, and change tickets
- General: Various improvements and bug fixes

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-28.*