# COCOON DVR — user reviews > 40 indexed App Store user reviews of COCOON DVR by Balco Brands PTY LTD. - Source: https://appshunter.io/ios/app/cocoon-dvr/id1154054224/reviews - App overview in markdown: https://appshunter.io/ios/app/cocoon-dvr/id1154054224.md ## Newest reviews (17 of 40) ### 1/5 — Update *2020-02-26, version 2.1.0* Appt stop working after updating not happy ### 1/5 — Can’t select channels *2020-02-26, version 2.1.0* Ever since the update I can’t select channels or view anything. Just shows up blank ! Fix this ASAP otherwise I’ll have to buy a different system. PLEASE REVERSE THE UPDATE ! ### 1/5 — App stopped working *2020-02-24, version 2.1.0* App is not working from the last update. There is no available option to select channels to start viewing life videos or recorded data. ### 1/5 — App not working *2020-02-21, version 2.1.0* Cannot use the App from the last update 2 days back , on the phone no option to select channels ### 1/5 — Does not work on iOS13 *2019-12-03, version 2.0.0* Does not work on iOS13 ### 1/5 — Not working *2019-11-24, version 2.0.0* After got update for my I phone XR aap doesn’t work at all. Play preview button just disappear after update. No response yet very disappointed ### 1/5 — Doesn’t work properly on iPhone 10XR *2019-11-06, version 2.0.0* Ever since upgrading my phone the app doesn’t allow you to select any ‘start preview’ button once you’ve chosen what cameras you want to view. It allows you to select the cameras but not to actually preview them. This needs to be fixed !!!!! ### 1/5 — Not compatible with iOS 13 *2019-10-12, version 2.0.0* The app needs to be updated for the lasers iOS version. Cameras can not be viewed with current version since iOS update. ### 1/5 — Please fix *2019-10-10, version 2.0.0* This app does not work on iphone 11 ### 1/5 — Most useless App ever! *2019-04-17, version 2.0.0* Half the time there is nothing to see and then when something comes up, all 8 screens are showing different days and times. So much for live feed of your home security, Useless!!! ### 1/5 — Don’t update update *2019-02-05, version 2.0.0* Ever since I updated the app I can’t display my Cameras anymore I think this needs to fixed on iPad Air 2 iOS 12 otherwise this will stupid to have ### 1/5 — App OK until update *2019-01-13, version 2.0.0* Have to go to select cameras and ‘Start Preview’ every time the app is started, otherwise live preview screens are plain grey screens. Very frustrating. Original version of app worked much better. ### 1/5 — Terrible *2018-12-17, version 2.0.0* Was working fine until update! I have been trying for three days to get support, have emailed and left messages. No support! This is very frustrating when we require this camera footage over the Christmas period. Please can you please help support. ### 1/5 — Frustrated *2018-12-11, version 2.0.0* Since the update I can’t get the app working on my iPhone. Please help. ### 1/5 — Poor App upgrade *2018-11-28, version 2.0.0* The previous version worked well, since the new upgrade the App responds very slowly and crashes. Why change something that worked!!!, if it isn’t broken don’t fix it. ### 1/5 — Not working *2018-11-25, version 2.0.0* Not working since updated ! ### 1/5 — It’s broken *2018-11-24, version 2.0.0* Did the update and now it’s keeps saying it failed to connect! Please fix this issue ASAP!!! ## Most critical reviews (10 lowest-rated) ### 1/5 — Playback hasn’t worked for a year *2025-04-27, version 2.1.2* Absolute garbage app. Total waste of time having these cameras installed as can never view footage. If I could give it no stars I would ### 1/5 — DVR is ok but the App not working *2025-03-21, version 2.1.2* It worked for some time and now can’t sign in Create as ticket and they said the App is discontinued and proposed em to buy new DVR to support their new App. What a joke to buy new DVR to support their updated APP? And I don’t know why this app is still available if it’s no longer works ? ### 1/5 — More than just TERRIBLE - APP IS ABSOLUTE GARBAGE *2022-07-18, version 2.1.2* Bought this system at ALDI but installed it 4 years later as we never had the money. Bang for buck it’s cameras are working OK but the APP IS ABSOLUTE GARBAGE. Not once have I ever seen the cameras on my phone, not sitting at home on wifi nor out and about on mobile internet. No point having cameras if they can’t be monitored remotely. This App gets 0-5 stars overall, the cameras themselves are working and recording to my server so I’ll give them 1 star for accomplishing at least part of their given task. ### 1/5 — Never works *2022-04-17, version 2.1.2* What a waste of time and money buying this security system that uses this useless app if you can not provide a service reliability than done make app what a waste ### 1/5 — Ph app to Hm Cctv *2021-08-27, version 2.1.2* Absolutely useless app. Cameras won’t connect and live can not be viewed. ### 1/5 — App fail *2021-01-26, version 2.1.2* Works first time but stops working randomly. Have to reinstall to get it working again only to have it fail again. Frustrating app and it’s very laggy and only works when at home but once your out away from the wifi it fails to playback or show live video every time. What’s the point then if it only works when your home? It really deserves no star if you ask me. ### 1/5 — Too many login fails - useless app *2020-07-04, version 2.1.2* Worst app. Takes forever to open, too many fail logins. Stops working whilst you viewing and you have to login again and again. When you in playback, it stops every time there’s movement on screen. Best way to resolve any issues is to reinstall app, easily several times every few days 😡😡😡 ### 1/5 — Not happy with update *2020-06-29, version 2.1.2* I haven’t been able to view the live or playback on my iPad or phone since last update. Not happy at all. What’s the point of having a camera system if I can’t view it when I’m away. ### 1/5 — Broken *2020-03-04, version 2.1.0* My old version was working fine, but since this update it won’t display my cameras! Please give me back my previous version!! ### 1/5 — Playback not working *2020-02-26, version 2.1.0* Since the latest/newest update has occurred the ‘playback’ no longer works. Resulting in you being unable to view any recorded footage from this app. This was all working fine until the app was updated to the latest version. Very frustrating! ## Most praised reviews (5 highest-rated) ### 4/5 — Very good app *2018-11-24, version 2.0.0* I was enjoying this app until it has had a face change. Or update. It has performed very well with my cameras 100 km away. It even returns them for me. Not sure if I like the updated version. It keeps showing old footage first. ### 3/5 — Works well enough *2021-02-14, version 2.1.2* Works ok, I set it up to run over VPN connection. Basic interface but good enough for what I want to do. ### 3/5 — Auto login not working *2020-05-30, version 2.1.2* The auto login feature does not work, requiring me to re-enter password every time. When sometimes requiring fast access this is frustrating that it does not work. It would also be beneficial if you automatically auto select the default camera(s) without having to manually select all each time as well. ### 2/5 — Playback not working since latest update *2020-03-06, version 2.1.0* Cannot view any footage in Playback mode since latest update. Please fix. ### 2/5 — App crashes *2017-10-23, version 1.0.0* The mobile app crashes as soon as you choose “All Cameras”. Please fix. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-11.*