# Cocoon HD — user reviews > 39 indexed App Store user reviews of Cocoon HD by Balco Brands PTY LTD. - Source: https://appshunter.io/ios/app/cocoon-hd/id1413591503/reviews - App overview in markdown: https://appshunter.io/ios/app/cocoon-hd/id1413591503.md ## Newest reviews (10 of 39) ### 1/5 — 🤬🤬🤬😤😤STILL PATHETIC 😡😤😤🤬🤬 *2020-03-14, version 2.1.5* THIS APP OUT OF THE HUNDREDS I’VE DOWNLOADED FROM THE APP STORE IS BY FAR EASILY THE MOST ATROCIOUS APP I HAVE HAD. NUMEROUS DAILY CONSTANT PROBLEMS DRIVES ME ABSOLUTELY COMPLETELY AND UTTERLY INSANE. IF I COULD GET MY HANDS ON THE DEVELOPERS THEYD NO LONGER WORK IN THIS FIELD OF INDUSTRY. SHOULD BE ASHAMED OF YOURSELVES TO CONSTANTLY AND CONSISTENTLY PRODUCE AND RELEASE TOTAL PUSS. YOU FIX ONE PROBLEM AND CREATE SEVERAL OTHERS IN DOING SO. I MEAN WHAT THE ACTUAL FCK IS WRONG WITH YOU. I CONTINUALLY SHAKE MY HEAD AND ANGERED AT YOU EVERY SINGLE DAY. YOU ARE A DETRIMENT TO MY MENTAL HEALTH. SHAME ON YOU LOT, SHAME. 🤬🤬🤬😡😡😡😤😤😤😡 ### 1/5 — Cocoon HD app *2020-03-01, version 2.1.5* Cocoon HD app was working fine till the latest update. Please fix it ### 1/5 — Update not responding *2020-02-26, version 2.1.5* Since last update not working ### 1/5 — Jammed app *2020-02-24, version 2.1.5* App is now jammed from work frozen screen after new update ### 1/5 — Help *2020-02-24, version 2.1.5* It doesn’t work property at all it’s just frozen my phone?? I deleted and reinstalled again but doesn’t work again at all.😳😳🤦‍♀️ ### 1/5 — Had high hopes *2020-01-16, version 2.1.3* Had very high hopes this was going to be another Aldie quality product but it’s failed miserably do not waste your money on this unit it has no idea what Its trying to do half the time🥴🥴🥴 ### 2/5 — Disappointingly Bad *2019-09-08, version 1.8.5* Firstly, the cameras and system itself are amazing, no faults there. This application though is absolutely horrible. I’ve seen beginner apps function better than this. • Constant soft locks and crashes • Kicked out and couldn’t sign back in • Unable to detect system online at times Those are the main issues I’m having with a few small things here and there. This really needs an overhaul to be made useful. ### 1/5 — What the hell have you done?!! *2019-08-26, version 1.8.5* CAN NOT EVEN OPEN THE APP ANYMORE NO MATTER WHAT I DO. YOU HAVE MANAGED TO FU.CK IT TOTALLY. THIS SYSTEM IS A CRUCIAL PART OF OUR HOUSEHOLD AND CAN NO LONGER VIEW ANYTHING AT ALL AS IT WILL NOT OPEN. FIX IT NOW YOU COMPLETE AND UTTER USELESS MORONS AND THEN TRIAL IT AND THEN TRIAL IT AGAIN AND THEN HAVE THE OPTION DO UNDO UPDATE BECAUSE I'M SURE YOU WILL STUFF IT AGAIN. PATHETIC TO SAY THE LEAST!!!!! ### 1/5 — Useless *2019-05-10, version 1.8.3* Doesn’t work. Tried ever combination: with account/without. Added a password/removed password. Wired/wireless/Poe DVR... all same, won’t connect. zero stars ### 2/5 — Needs work *2019-04-20, version 1.8.3* Good cameras, crappy app! Needs to be a bit more stable, And viewing playback of older recording is horrible to get to the point you need, scrubbing isn’t smooth enough. Also needs the option to name individual cameras. ## Most critical reviews (10 lowest-rated) ### 1/5 — Dreadful to use now *2025-10-26, version 2.2.4* Video playback no longer works. It was always clunky but now it’s useless ### 1/5 — Terrible app *2025-01-10, version 2.2.4* Awful non functioning app ### 1/5 — Update app *2024-08-30, version 2.2.4* Cameras are garbage app is never updated you can never connect phone to cameras do not waste your money ### 1/5 — Useless *2024-06-04* Camera never connected; QR code no good( can’t delete app; wants too many permissions ### 1/5 — Broken since latest iOS release *2022-12-14, version 2.2.3* Seriously it’s time to maintain this app by making it work with the latest iOS releases which all your paying customers are using. 2 years with no updates is unacceptable. ### 1/5 — Please update & fix problems *2022-09-21, version 2.2.3* The cameras are great, very clear pictures but the app lets this product down. So many problems occur when attempting to playback. More often than not it won’t allow you to look at a certain time & automatically takes it back to midnight continuously so you cannot go to any other part of the timeline. Latest problem is now when you hit playback the image stretches & continuously tries to rotate so viewing is impossible. This app is long overdue for an update especially as it seems the cameras well & truly outlive the app. Shame to have to upgrade the security system all because the app is useless. ### 1/5 — Trashy *2021-03-16, version 2.2.3* Just won’t work good cams bad app please fix ### 1/5 — Shitcoon *2020-07-23, version 2.2.2* Needs work please fix it good camera quality but playback needs to be better.. and it needs to stop crashing. Overall I would just say good camera quality that’s it fix the app ### 1/5 — Poor app *2020-04-29, version 2.1.5* I’ve deleted and reloaded the app several times now and it still freezes when you want to add a device Not just in my phone but every phone in the house Please fix ASAP ### 1/5 — App freeze *2020-04-04, version 2.1.5* App freezes after adding device ## Most praised reviews (10 highest-rated) ### 5/5 — Camera *2020-08-28, version 2.2.3* Good ### 5/5 — 👍👍👍 *2019-12-10, version 2.1.1* Love it ### 4/5 — Not the best not the worst *2026-01-13, version 2.2.4* It’s a good app once you get used to using it. Definitely not a clean up but gets the job done. ### 4/5 — Best quality for the price (stop being mean) *2025-07-16, version 2.2.4* This app this the best despite what the reviews say I’m not a clueless person this is my trade I do this every day they were the problem or they fixed it but if it drops out Chechnya erhernet plug faulty cable cable voltage what’s and app to triple check video lines and had ect don’t blame a app thank you. Listen I am in this field stop being mean even I got offended reading some of these but please fi C the issue with the time on the playback ☺️ ### 4/5 — Works for me *2024-08-09, version 2.2.4* iPhone SE ios17.5. Not bad. Push it too much and it can freeze or say lost. Would be nice to be able to control playback speed and see 2 camera playback simultaneously ### 3/5 — App *2022-04-09, version 2.2.3* Cameras are pretty decent but need work on app here and there it crashes or lags sometimes can’t even access the rewind for cameras apart from the app camera set up and quality is good ### 2/5 — App keeps dropping out *2024-10-16, version 2.2.4* The Cocoon app keeps dropping out and says it is off line. The app does not make it easy to troubleshoot and get it back online. This means that when I am away I can’t check on my cameras on the iPhone or iPad. Do better Cocoon. ### 2/5 — Not happy *2023-01-25, version 2.2.4* Same Good cams crappy apps ### 2/5 — App update *2023-01-12, version 2.2.4* Since the latest update the app cannot connect to the dvr. Cannot reset either ### 2/5 — New update is broken *2023-01-12, version 2.2.4* I have 6 cameras and the new update for the app on iPhone is now only showing 1 camera very frustrating considering I need to watch my buisness ! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*