# Coffee#1 — user reviews > 79 indexed App Store user reviews of Coffee#1 by Caffe Nero Group Holdings Ltd, rated 4.28/5 from 2,523 ratings. - Source: https://appshunter.io/ios/app/coffee1/id1474359718/reviews - App overview in markdown: https://appshunter.io/ios/app/coffee1/id1474359718.md ## Newest reviews (13 of 79) ### 3/5 — Weymouth branch *2026-06-30, version 1.125.0* Glitch in the app…hi, this only happens at the Weymouth store. I open the app to pay and collect the “stamps”, if I have not used the app within 5 seconds the screen brightness darkens to the lowest setting on the phone…it actually moves the slender in the control panel…it is an IPhone 15 Pro Max using the latest iOS ### 5/5 — Michael *2026-05-21, version 1.123.0* I come to coffee #1 in Bridport every day. It is a lovely friendly place to come. All the staff are so kind and patient and greet everyone with a smile. Very organised and clean . I just love coming ### 5/5 — Easy to use app *2026-05-16, version 1.123.0* Easy to use App, great company, have been to a few locations including our regular local one ### 5/5 — Service *2026-04-19, version 1.122.0* Staff are friendly, presentable and helpful . James and his team never fail to give the best welcoming service . It’s my favourite place to get coffee . The service they give to myself and other elderly people is exemplary. James is an asset to your company ### 5/5 — Excellent *2026-04-19, version 1.122.0* We always use Coffee#1 in Portswood, Southampton. Excellent. Love the app too. ### 5/5 — Good. *2026-04-04, version 1.122.0* This app is very good me and my family use this app and it is very useful when you register for the first time it gives you a free Drink and you can collect stamps on your loyalty card on the app after 10 stamps you gets Free drink and then it starts over agian ### 5/5 — Chipping Sodbury Coffee 1 *2026-03-27, version 1.121.0* Food and drinks delicious ### 5/5 — Mr young *2026-03-20, version 1.120.0* Great service, and happy staff will use again ### 5/5 — Gift Card misery *2026-03-15, version 1.120.0* I can’t download a gift card sent to me for mother’s day and have wasted 2 hours trying to do this. I am very fed up ### 5/5 — Easy for Older customers *2026-02-21, version 1.117.0* Like all in one payment transactions ### 5/5 — Coffee 1 *2026-02-16, version 1.117.0* The name says it all. ### 5/5 — Great app even better staff for helping me use it. *2026-02-14, version 1.117.0* Just got a lovely assist from one of the staff at Portishead. This app makes me have either 50% off or free coffee what’s not to like. ### 4/5 — Coffee 1 *2026-02-03, version 1.117.0* Coffee#1 is my favourite Cafe and has the best coffees, food and drinks. The App is very useful and it can be used to order coffee and cake. When you have earned 10 stamps, a free coffee voucher is available. The staff are nice and friendly and it’s a great place to meet friends. ## Most critical reviews (10 lowest-rated) ### 1/5 — Very poor app *2026-07-20, version 1.125.0* Promotions don’t work then support staff ignore you. Very poor. ### 1/5 — Ad app *2026-07-06, version 1.125.0* The app has never well for me in 5 years of coffee every day I have never had a a free coffee ### 1/5 — L *2026-06-04, version 1.124.0* So confusing and not user friendly in the slightest ### 1/5 — wont verify student email *2026-05-27, version 1.123.0* i know im a student they can see ( especially when i come in in uniform) but it refuses to verify my email adress . qr code on the back of the stap dosent work either. ### 1/5 — Jonathan *2026-04-15, version 1.122.0* Difficult to Pay because of poor Wi-Fi coverage ### 1/5 — Chipping Sodbury *2026-03-10, version 1.119.0* Card on app not showing QR code so I’ve missed stamp collection ### 1/5 — App *2026-01-30, version 1.117.0* Hard to navigate … don’t understand how to use it and use my points! ### 1/5 — Overpriced underdelived *2026-01-18, version 1.116.0* Bought 2 sticky toffee oat lattes, was charged extra for oat milk on both although that’s how it should come, after I paid was told no syrup left so paid £5.70 each on a latte….. prices constantly going up cup sizes getting smaller and quality is almost nonexistent recently. ### 1/5 — Chipping Sodbury *2026-01-07* I am a regular at coffee one.. at times I have enjoyed stopping there to see my friends early morning or throughout the day … I am increasingly disappointed on the lack of staff , the wait times , the cleanliness … today I waited 23 minutes in a queue and coffee appearing , the floors more than often have dirt and rubbish existing for several days . The toilets are filthy most of the time and toilet role difficult to use if there is any … the staff are under huge amounts of pressure most of the time even when it’s a small number of people the turnover of staff is horrendous . Today I asked for a large latte and got a medium . The staff mostly are friendly but when you have been going into the shop for 10 years we never seem to have consistent management or staffing … the area is affluent it is clear there is enough revenue being generated to have the numbers of staff . There is a chair which we have complained about before with a damaged arm rest it is uncovered it is filthy. I will now continue to complain as this is my opportunity to relax and meet friends and is being worded by a poor service even when the coffee is the most expensive … please sort this out we deserve better **Developer response:** We are sorry to hear about your experience in the store. Unfortunately, you have reached the App Support team. For any feedback related to the store or products, please contact customer service directly at info@coffee1.co.uk. ### 1/5 — Coffee was not given *2026-01-05, version 1.114.0* Where my free coffee ## Most praised reviews (10 highest-rated) ### 5/5 — Great Coffee Shop! *2026-08-05, version 1.126.0* I have been here a few times now and the coffee is absolutely amazing! Farryn served me today and was very polite and professional. I would highly recommend this establishment. ### 5/5 — Excellent *2026-08-03, version 1.125.0* A super coffee 1 in Exmouth. Lovely staff, excellent coffee. ### 5/5 — Simply brilliant *2026-07-30* Chloe and Emma are absolute queens - the very definition of outstanding customer service. With so many excellent coffee options along London Road, I still choose Coffee#1 every time without hesitation. They’re warm, conscientious and genuinely welcoming, consistently serving beautifully prepared drinks with a smile that brightens your day. I live near Hove Park, yet I’m always happy to travel right across Brighton because service this good is well worth the journey. **Developer response:** Great news! Glad you are enjoying your coffee and the app. For store-related feedback, you are also welcome to contact Caffè Nero customer service directly at enquiries@caffenero.com. ### 5/5 — Coffee 1 Sutton coldfeild *2026-07-29, version 1.125.0* Just a quick review for the above the staff are so helpful and kind to us customers even when busy and short staffed can’t praise them high enough well done all . ### 5/5 — Best coffee shop ever *2026-07-22, version 1.125.0* I love relaxing here. Lovely coffee, just as I prefer it Staff super friendly and helpful Always clean and tidy ### 5/5 — Regular Visitor *2026-06-30, version 1.124.0* Excellent coffee and the most polite staff anywhere ### 5/5 — First rate service *2026-06-27, version 1.124.0* Staff are so friendly here and I love the ambience. Highly recommend. ### 5/5 — Coffee1 *2026-06-09, version 1.124.0* Great service and coffee as always! ### 5/5 — Cam *2026-06-08, version 1.124.0* Always good and lovely, in here early mornings and it always makes the day seem easier ### 5/5 — Easy *2026-05-23, version 1.123.0* App is easy to use & works well --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-27.*