# Coffi Co — user reviews > 41 indexed App Store user reviews of Coffi Co by Coffi Co Cardiff LTD, rated 4.00/5 from 5 ratings. - Source: https://appshunter.io/ios/app/coffi-co/id1451718878/reviews - App overview in markdown: https://appshunter.io/ios/app/coffi-co/id1451718878.md - Rating breakdown: 5★ 3 · 4★ 1 · 3★ 0 · 2★ 0 · 1★ 1 ## Newest reviews (11 of 41) ### 1/5 — Shocking - No Cash Allowed *2022-08-14, version 4.9.4* The most complicated process to order a bacon roll ever!!! They want all your details , you have to sign up to their app, can’t opt out of notifications!! ### 1/5 — Paying by phone is rubbish *2022-05-27* Paying with the phone has been very difficult. I have also had to wait for a confirmation from our bank. ### 1/5 — Constant bug issues *2022-05-24, version 4.9.2* Constantly having problems crashing ### 1/5 — So many things wrong *2022-05-12, version 4.9.1* Could not add a card for payment, Sign in didn’t accept email Took 15 minutes in the app to even make an order as it was slow. Nobody has proof checked the design I was given two options for my profile picture Option: A was “take a picture” Option: B was “take a picture” Could not upload one ### 1/5 — Laborious *2022-05-08, version 4.9.1* A lot of work to make an order.zzzzzz ### 1/5 — App is horrendous and slow and requires far too personal information *2022-04-15, version 4.9.1* The payment method and ordering method are horrendous, slow and not user friendly. I shall not be returning. ### 2/5 — Payment *2022-03-29, version 4.8.9* Payment isn’t as smooth as previous Version ### 1/5 — Just a bad app *2022-03-20, version 4.8.8* Can’t order at the bar so you’re forced to order with the app. There’s no table numbers but you cannot proceed without one. Cards won’t work on the app when everything is entered correctly just avoid this place it’s horribly overpriced too. ### 1/5 — Go back to in-person service *2022-03-13, version 4.8.8* Shouldn’t have to give an email and phone number just to order a coffee. I used to love coffi co but this system makes no sense! Food and drinks are still lovely. ### 1/5 — Gave up and went next door. *2022-02-05, version 4.8.4* They refused to serve at the bar even though they were quiet and said I had to get this app. You have to then create an account and give loads of details when you’re trying to be social with your friends. It’s not nice to use and they give you no alternative. We gave up after five minutes and went to a really nice place next door. ### 1/5 — Shocking *2021-10-26, version 4.6.8* Absolute hassle to order anything, let me walk into a shop and order a coffee at the bar please. If that’s not possible, at least don’t make me sign up, make a full account that I’ll never use again, and ask me to make a profile picture. Took about 20 minutes to actually place an order. ## Most critical reviews (10 lowest-rated) ### 1/5 — App *2024-10-14, version 5.4.5* The app is extremely difficult to navigate. Far to complicated to order a coffee. ### 1/5 — Refund *2024-08-15, version 5.4.0* Hi, I came to your store on the 26th July and purchased food. This was a time were the kitchen was not open for some reason (no signs saying this) Therefore the staff member said they would sort a REFUND. This REFUND was never provided. So much so I had to travel over an hour from Merthyr Tydfil to the Cardiff bay store, pay for parking and go into the store on the 9th June and request my refund which I was rightly owed. I provided them with my reciept and bank statement to show it has not been refunded. They said they will sort it out and will be in my account in three days. From the 9th June I am now over a week after returning to the shop and I still have no REFUND THIS IS DISGRACEFUL SERVICE! Quick enough to take money out of my account but when I request the money back you won’t payout. I wish for the money to be refunded into my account immediately. It has taken 3 weeks for this to go on an is a rather large sum of money i could use elsewhere. I attend the coffi shops regular but having had this service, I certainly won’t be returning I will take this further if not resolved in three days time. I will take this to social media, leave a trustpilot review and also contact trading standards and being contacting citizen advice. Not only I am out of pocket for the refund, I had to drive over 48 miles round trip to be told they can’t do it there and then.. and still a week on not received. So in total to return in the 9th due to not receiving the refund, I have spent 48 miles of fuel, parking ticket to park. So in all I am most certainly well out of pocket due to your wrong doing! I feel after having all these issues I should be refunded the entire amount! Given the lack of service I have received! Time spent chasing you and returning to the shop! See attached my bank payment, showing no refund, my travel time for the 9th, recipt of payment. (I have no reciept for parking £2, as I payed cash) I hope to hear from you asap and monies to be returned. Otherwise I will be seeking legal advice. Cheers ### 1/5 — Clunky *2024-08-05, version 5.4.0* Took ages to order with lots of extra steps ### 1/5 — Hopeless if you’re resetting your password *2024-07-27, version 5.4.0* I’ve been signed out of my account as I moved out of cardiff and deleted the app. Returning and meeting friends at our favourite spot, unable to sign in or reset password. Used the forgotten password link, no code is sent by email or phone and then it tells me I can’t create a new account as my phone number is in use on another account. No other way to order than via the app so sadly I won’t be returning. ### 1/5 — Ordering a simple coffee isn’t simple! *2024-06-09, version 5.3.8* Took longer to download app and set up than drink the coffee itself. Option for card simple card payment would help the customer who just wants a simple drink! ### 1/5 — App practically useless *2024-03-06, version 5.3.7* So many glitches and now locked out of account despite entering correct details. Also there appears to be no app support which is worrying as they hold my credit card details and I cannot close my account without it. I would avoid this coffee company as there are plenty of competitors who don’t need an app or who have one that works. ### 1/5 — What a pain. *2024-01-21, version 5.3.3* What happened to your old customer service? If you’ve got a poor signal this is a nightmare. I cannot stand places that have to order food, what next next robots. ### 1/5 — Frustrated *2023-05-08, version 5.0.5* Can’t pay as a guest. Poor internet in shop so app frustrating ### 1/5 — Terrible app *2023-04-29, version 5.0.5* Quite possibly one of the worst UI’s I’ve ever experienced. Whoever made or continues to update this app needs their head looking at. ### 1/5 — Won’t save debit card details *2022-09-14, version 4.9.4* I’ve tried numerous time to input my card details but the app still declines me to use it. I’ve tried deleting it and restarting. Avoiding coffee co app completely now ## Most praised reviews (10 highest-rated) ### 5/5 — Coffee time! *2022-08-26, version 4.9.4* Excellent service and great atmosphere. Great coffee! ### 5/5 — Coffi co simply the best *2022-04-25, version 4.9.1* The best coffee shop in South Wales !!! ### 5/5 — Love the new app *2022-04-05, version 4.9.0* I love the new design, I can now see all cofficos in one app. Best coffee and cakes in Wales ! ### 5/5 — Great service *2021-12-15, version 4.6.8* This app makes ordering really easy. No Queue just relax at your table and order. Food and drinks brought to your table thanks ### 3/5 — App needs an update *2023-05-01, version 5.0.5* The last time I was at Coffi co was when I had my old card and I didn’t realise, went through the order on the app recently and on the last step I saw my old card’s number, but couldn’t actually change it unless I abandoned the whole order and go all the way back. My point is, it’d be worth adding an option to pick a different method at the end of the order. I realise this is only a small problem and there are bigger ones in life, but in the moment it was annoying having to go through so many steps twice. ### 3/5 — Great welcome by Jake! *2022-07-12, version 4.9.4* A very pleasant and helpful young man. ### 3/5 — Cannot see orders once placed *2020-10-11, version 4.4.6* Ok app, once you place an order you cannot see it at all, only the bill total. Also no way to jump to the section you want (coffee, food, etc.) so you have to scroll through the entire menu. ### 2/5 — Humans please *2022-07-27, version 4.9.4* Would prefer to be served by humans😡 ### 2/5 — App keeps crashing *2022-06-26, version 4.9.4* The app crashes when you scroll up or down too fast ### 2/5 — Order by app *2022-04-24, version 4.9.1* App too slow and cumbersome . --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*