# Cogeco EPICO — user reviews > 111 indexed App Store user reviews of Cogeco EPICO by Cogeco Connexion, rated 3.70/5 from 3 ratings. - Source: https://appshunter.io/ios/app/cogeco-epico/id1469716584/reviews - App overview in markdown: https://appshunter.io/ios/app/cogeco-epico/id1469716584.md - Rating breakdown: 5★ 2 · 4★ 0 · 3★ 0 · 2★ 0 · 1★ 1 ## What do users think of Cogeco EPICO? Overall sentiment: negative **Pros** - 📱 Works well on mobile devices when functioning - 🌐 Accessible away from home viewing (when working) - ⚡ Fast internet speeds available - 👍 Easy to use interface when operational - 📺 Ability to watch on multiple devices **Cons** - 🐛 Constant freezing and crashing - ⏳ Extremely slow loading times - 🔄 Requires frequent reinstallation - 📵 Non-functional outside home network - 🎬 Channels frequently won't load - 🔌 Casting/screen mirroring doesn't work - 📱 iPad and iPhone performance issues - 🔊 Audio delay and sync problems - 🎮 Poor remote control functionality - ❌ Outdated hardware (set-top box) - 🌐 Incompatible with Google TV, Roku, Tizen, WebOS - 🔐 Frequent forced sign-outs - ⚙️ Inverted subtitle controls - 🎯 Difficult navigation and content discovery - 📊 Pixelated video quality - 🔄 No Picture-in-Picture support - 🗣️ Missing French language support - 🎬 Playback controls barely functional - 💥 Crashes when fast-forwarding recordings - 🚫 Accessibility issues for visually impaired users **Commonly reported bugs** - App won't open or shows blank white screen - Spinning loading wheel that never completes - Freezing when selecting channels - Crashes when using fast forward/rewind on recordings - Remote disconnects frequently - Set-top box randomly stops working and requires restart - Chromecast detection not working after iOS updates - Audio not routing through AirPlay/HomePods - App crashes on Chrome OS devices - Guide not loading on mobile devices - Channels showing 'out of home' error when at home - Subtitle controls inverted (enabling disables, vice versa) - App crashes when switching between channels - Buffering and freezing during playback - Login failures requiring repeated authentication - Inconsistent performance across devices - App stops working on Apple TV after updates - Video quality degradation and pixelation - Language settings reverting to English - Playback controls unresponsive **Most requested features** - Native Google TV app support - Apple TV native app (not just casting) - Roku app compatibility - Tizen and WebOS app support - Picture-in-Picture functionality - Out-of-home streaming capability - Screen mirroring/casting support - French language interface option - Better subtitle toggle controls - Improved remote control design - Ability to use on personal streaming devices instead of proprietary box - Better accessibility features for visually impaired users - Improved playback controls (fast forward, rewind, step) - Better recorded content management interface - Improved guide functionality on mobile ## Newest reviews (16 of 111) ### 2/5 — Ça fige ! *2026-04-13* Faut aimer les moments où tout fige chaque jours. **Developer response:** Hello! We'd like to help and work to address these concerns, so please connect with us directly on any of our available social support channels. Please visit https://www.cogeco.ca/en/socialmedia for additional details. Thank you! - Sandra Cogeco ### 1/5 — No PIP or out of home streaming *2026-01-24* This app is terrible, you cannot stream outside your home network and this doesn’t have PIP so you can’t multitask **Developer response:** Hi, there! Your feedback is appreciated! Please know that it has been shared with our app development team, and they will give consideration to these features for future app updates. Thank you! - Sandra Cogeco ### 1/5 — No PIP or out of home streaming *2025-12-16, version 3.0.0 (48)* This app is terrible, you cannot stream outside your home network and this doesn’t have PIP so you can’t multitask ### 2/5 — Can be better *2025-12-14, version 3.0.0 (48)* Lots of issues connecting with Chrome cast and audio delay is bad ### 1/5 — Expected better *2025-12-13, version 3.0.0 (48)* I switched from virgin to cogeco. Downloaded the epic app won’t even let me sign up. I cast a lot from my phone and it’s a struggle to even connect half the time. Think I made a bad decision ### 1/5 — Trash *2025-11-27, version 3.0.0 (48)* I’ve never written a review before this is my first review. It is so terrible that I had to say something. It won’t even load for me, just a blank white screen. ### 1/5 — Avoid Cogeco *2025-11-16, version 3.0.0 (48)* App is complete garbage (currently not even working). Cogeco system/user interface is garbage. Navigation (whether app or remote/tv) is clunky. Regret leaving my other provider. Cogeco is terrible. ### 1/5 — Guide *2025-10-30, version 3.0.0 (48)* Ever since the last update,the EPICO app on my phone doesn’t load the guide. I have to go to another device to see the guide. I too recently switched from Bell and I kind of regret that I did. ### 1/5 — On channels *2025-10-28, version 3.0.0 (48)* Cannot watch any Channels now all say out of home even the ones I was able to get 😡 ### 1/5 — De pire en pire *2025-10-27, version 3.0.0 (48)* À chaque nouvelle version, l’app empire. toujours plus long et plus compliqué de retrouver ses émissions enregistrées et les supprimer après écoute. D’est clics inutiles qui exaspèrent. L’expérience client est loin d’être optimale et agréable! ### 1/5 — Bad *2025-10-26, version 3.0.0 (48)* This is by far the worst app I have ever used. ### 1/5 — App internet doesn’t work *2025-10-25, version 3.0.0 (48)* Some days we have great internet and some days we have none. They came out for a service and ran new cable outside and then a few weeks later it is down again. During game 1 of the Blue Jays series. ### 2/5 — Slight improvement *2025-10-25, version 3.0.0 (48)* I recently got convinced to switch to Cogeco from Bell and although our internet is better, from day one I miss the Bell app and cable! This last update of the app was a significant improvement, and I wish they would extend the functionality to their TV devices which are super user unfriendly and outdated. The remote control is the worst I have ever experienced. ### 1/5 — Awful *2025-10-25, version 3.0.0 (48)* Without question the worst app that I have ever used. 90% of the channels don’t work unless you are on your home wifi. I get asked to sign in at least twice per week. Absolutely horrible experience and would not recommend to anyone unless you enjoy things that don’t work. ### 1/5 — Don’t do it *2025-10-06, version 2.20230203.412* I switched over from Bell. I love watching sports- chose the best internet package ( that’s fine) however the tv is atrocious. Anytime there is a game on- the app does not load and freezes. The quality of the tv is also pixelated. Speed on internet is fine over 1g but the compression and bandwidth on app is horrendous ### 1/5 — No mini screen while multitasking *2025-09-19* Just switched from bell to Cogeco and this app needs to take notes from the bell fibe app. You still can’t multitask while watching tv on this app. If you want to check another app it closes the video completely. Feels very outdated ## Most critical reviews (10 lowest-rated) ### 1/5 — Does not work *2026-07-12* The Cogeco Epico app is Pure garbage. It does not open properly and does not allow me to access any of my recorder shows or live shows for a company that is supposed to provide entertainment. It has by far one of the most incompetent ones. **Developer response:** Hello, there! If this issue isn't resolved yet, please connect with us directly for support on any of our social platforms and we'll be glad to help! For more info, please visit https://bit.ly/4vASA9i . Thank you. - Sandra Cogeco ### 1/5 — cant multitask + subtitles cant be removed *2026-06-19* if you tab out what you’re watching will cancel which is pretty outdated to me definitely the app from cogeco with the least effort put into it i dont even think they take in consideration critics all i know is if it gets fixed ill change my rating also it would be great if i could watch things with my data instead of having obligation to be on a wifi and would be nice if an option is there to remove subtitles that are just hiding 1/5 of ur screen **Developer response:** Hi, there! Thank you for your feedback! We'd like to help and address these concerns, so please connect with us directly in DM on any of our supported social channels. For hours of availability and platforms, please visit https://bit.ly/4vASA9i . Thank you! - Sandra Cogeco ### 1/5 — Pire compagnie *2026-05-22* Les poste bug tout le temps wifi très lent **Developer response:** Si vous avez des difficultés avec l'application, vous pouvez rejoindre notre équipe technique au 1-800-665-3131 ou en clavardage ici: https://www.cogeco.ca/fr/soutien Thierry - Cogeco ### 1/5 — Application inutile *2026-04-22* On ne peut même pas l’écouter a distance **Developer response:** Il y a certaines chaines qui ne sont pas possible de visionner en dehors de la maison, mais il devrait tout de même y avoir du contenu de disponible. Nous avons un guide en ligne qui pourrait vous aider: https://support.cogeco.ca/hc/fr-ca/articles/360058066774-Puis-je-regarder-du-contenu-EPICO-en-dehors-de-chez-moi - Thierry ### 1/5 — Épiçons app *2026-04-12* Sans sous-titres pourquoi **Developer response:** L'option de sous-titrage devrait être disponible sur l'application. Si vous avez des difficultés avec l'appli, vous pouvez rejoindre notre équipe technique et nous pourrons vérifier cela avec vous. - Thierry ### 1/5 — Horrible *2026-04-04* This is horrible. If we had any other choice of provider we would be switching. The box they make you get is horrible, we’re on our third box and still have to restart multiple times a week because half the functions just randomly stop working pretty much every other day. I’d much rather be able to just run this natively on my Sony Google tv, but despite the box being android, and the app being available for android devices, they refuse to make a google tv compatible app. Why?!?! If it has something to do with licensing for the box manufacturer, good gawd that was a mistake, they should get out of that contract asap. Seriously Cogeco, there is no point of having boxes anymore, the current box is letting your customers down anyway, just make an app compatible with enough devices and give people the choice of what they want to use. Seriously, forget the box, make the app for apple tv, GoogleTV, Tizen, WebOS and Roku and let people choose their preferred device! You could even give people a Roku stick or something if they really needed a streaming option. Their previous TiVo service was way better, at least that box don’t randomly stop working every second day. I brought my frustrations up to them a year or two ago and was told a major update was just around the corner, they were calling it Cogeco+ or something along that lines….years later and no major update has ever appeared and the box still sucks! Honestly, if you have any other option for tv service at a comparable price, I’d look elsewhere. **Developer response:** We appreciate your feedback and please know that it will be considered by our app development team for future updates. Thank you. - Sandra Cogeco ### 1/5 — Problème diffusion ChromeCast *2026-03-12* Depuis la mise à jour apple de mars 2026, l’application ne détecte plus les modules Chromecast. Pourquoi l’application n’est pas encore disponible pour diffuser en AppleTV…? **Developer response:** Nous y travaillons pour la diffusion. Si vous avez toujours des problèmes avec la diffusion par Chromecast, vous pouvez rejoindre notre équipe technique pour un suivi. Thierry - Cogeco ### 1/5 — Garbage *2026-02-26* Cogeco has failed big time with this app. The TiVo system was a thousand times better. Having to stream everything (including recordings)could have benefitted if it worked properly. But alas it does not on the provided hardware. All the reverse and forward functions barely work, and the step function is a joke. The worst thing is the streaming of recordings where using multiple forward and reverse moves will cause the machine to crash. And the remote disconnects quite often. What a pain. If I could leave zero stars I would. **Developer response:** Hello! Those issues shouldn't be happening and we'd like to help and troubleshoot those problems further. Please connect with us directly for support in DM, on any of our social support platforms: https://www.cogeco.ca/en/socialmedia . Thank you! - Sandra Cogeco ### 1/5 — Don't waste your time *2026-02-12* If I could give this zero stars, I would. The app struggles to even open, let alone actually stream anything. **Developer response:** Hello! That shouldn't be happening and we'd like to help and troubleshoot the problem. Please connect with us directly in DM, on any of our supported social platforms: https://www.cogeco.ca/en/socialmedia . Thank you! - Sandra Cogeco ### 1/5 — App not opening *2026-02-06* I just have a white blank screen on my iPad **Developer response:** Hi, there! That shouldn't be happening, so please connect with us directly in DM on any of our social platforms for support, if this problem hasn't been resolved yet. Please visit https://www.cogeco.ca/en/socialmedia for more information. Thank you. - Sandra Cogeco ## Most praised reviews (10 highest-rated) ### 5/5 — Excellent TV Service *2026-05-26* I love the guide line, simplicity and intuitive app. **Developer response:** We appreciate your feedback, Andre! Thank you for your review! - Sandra Cogeco ### 5/5 — Il était temps! *2025-10-22, version 3.0.0 (48)* Enfin une mise à jour! Après 2 ans! ### 5/5 — Excellent app, works flawlessly. *2024-06-03, version 2.20230203.412* I can watch TV on my phone and IPad when I’m away from home!! ### 5/5 — Amazing app! *2024-06-03, version 2.20230203.412* This app is great and so easy to use. I’m able to watch when im working lol .. don’t tell my boss ### 4/5 — Sous-Titres *2026-02-27* pas possible de mettre les sous titres hors fonction sur iPad. Même après avoir désactivé les sous-titres dans le menu Accessibilité du profil, tous les canneaux continue d’afficher les sous titres. HO je viens de faire un test surprenant. le menu est inversé. Si on active les sous-titres, ils disparaissent ha ha ha. **Developer response:** Plutôt étrange comme bug, mais merci pour la note et le commentaire! Nous allons vérifier cela de note côté. Thierry - Cogeco ### 4/5 — Cc *2026-01-08, version 3.0.1 (2)* Impossible d’enlever le ‘cc’ ### 4/5 — Is it possible to use on chrome OS? *2021-05-19* Hi, this works well on iOS but keeps crashing on our chrome book tablet which runs chrome but also apps from google play. Any idea how to work this? We can log in and see what’s on live tv but as soon as we select something to watch the spinning circle pops up, then stops spinning and the app crashes. **Developer response:** Good day! I am pleased to hear that the app is working well with your iOS device! To ensure full compatibility and functionality, be sure to use the Android app via supported devices. Thank you! - Sandra Cogeco ### 3/5 — Ok to bad *2025-08-21, version 2.20230203.412* Besides the app not working on some tv’s that have FireTV the app itself is poorly laid out and not very intuitive. It is difficult to find things especially In Demand content. When you select a channel it takes a beat to load. I think Cogeco should invest in a better app developer company. ### 3/5 — Sometimes it works great and other times not so much. *2025-06-28* Lately the app has been freezing. This had me thinking that the app had recently been updated. I was quite shocked that it said that the app was last updated 2 years ago. Surely that can’t be true; can it? ### 3/5 — Airplay Not Working Correctly *2024-07-03, version 2.20230203.412* I want to stream the audio through Airplay but it is not working correctly, most of the time the audio stays on my iPad (instead of Airplay assignment). By comparison, the YouTube App streams through Airplay every time I ask for ! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-28.*