# Cogeco My Account — Your go-to assistant

> Customer service and account management for Cogeco services. (iPhone/iPad app by Cogeco Connexion.)

- Source: https://appshunter.io/ios/app/cogeco-my-account/id6444193002 (this page in markdown: same URL + `.md`)
- Developer: [Cogeco Connexion](https://appshunter.io/developer/1753296044)
- Category: Utilities
- Price: Free
- Rating: 3.70/5 from 6 App Store ratings · 123 written reviews indexed
- Age rating: 17+
- Requires: iOS 15.1 · 59 MB
- Languages: American English
- Released: 2023-02-03
- Data updated: 2026-08-28
- Monetization: free
- User reviews in markdown: https://appshunter.io/ios/app/cogeco-my-account/id6444193002/reviews.md

## What is Cogeco My Account?

The new My Account app is like having our customer service department at your fingertips.
- Pay your bills with ease.
- Get everything you need to manage your account in one place.
- Access the support you need, however you want (FAQs, live chat, in-app calls).
- Track your Internet usage in real time. 

Questions? Your local Cogeco rep is ready to help via live chat from 9am to 8pm every day. Otherwise, access our FAQ at any time. 

Do you like the My Account app? Take a few minutes to let us know and share your feedback. We’d love to hear from you.

The My Account app has been optimized for iOS 14 and above.

## Key features

- Pay bills
- Manage account
- Access support (FAQs, chat, calls)
- Track internet usage
- Customer service at your fingertips

## What do users think of Cogeco My Account?

Overall sentiment: negative

**Pros**

- 🚀 Quick and easy bill payment process
- 💰 Affordable pricing compared to competitors
- 👍 Simple navigation for basic tasks
- 🎯 Convenient account management
- ⭐ Good customer service experiences (when accessible)

**Cons**

- 🐛 Frequent app freezing and crashes
- 🔐 Persistent login issues and authentication failures
- 📱 Poor iPad/tablet compatibility and display
- ⚠️ Requires constant uninstall/reinstall cycles
- 🌐 Broken password reset and support links
- 😤 Forced marketing pop-ups without close option
- 🔤 Language settings not respected (French/English)
- ⌨️ Keyboard overlay issues blocking input fields
- 🚫 VPN incompatibility
- ⏱️ Slow loading times and endless loading screens
- 🔄 Frequent unnecessary updates causing regressions

**Commonly reported bugs**

- Login screen frozen after version 4.0.0 update
- Continue button unresponsive on login page
- App crashes when opening after initial login
- Keyboard overlays input fields during payment
- Password reset redirects to error 404 pages
- App support link broken (404 error)
- Terms and Conditions screen freezes
- Biometric authentication not functioning
- App incompatible with iOS 18
- App incompatible with iOS 26.1
- Make payment button requires long hold to execute
- Payment input freezes during bill payment
- App won't load with VPN enabled
- Language display ignores device settings
- Decimal point input issue (comma vs period) on iPhone
- Cogeco Mobile login not supported (no username field)
- Chat support disconnects without resolution
- Endless loading screens on account access

**Most requested features**

- iPad-optimized version of the app
- Save credit card information for faster payments
- Apple Pay and mobile wallet integration
- Auto-fill payment details
- Extended usage history (more than 2 months)
- Number pad keyboard for numeric-only fields
- Ability to add/remove channels within app
- WiFi password change feature in app
- Update contact information in app
- Biometric authentication that actually works
- Outage reporting feature
- Better channel navigation
- Indefinite pricing instead of 2-year contracts

## Recent user reviews (10 of 123)

All indexed reviews: https://appshunter.io/ios/app/cogeco-my-account/id6444193002/reviews.md

### 4/5 — Pour les pays

*2026-07-23, version 4.5.0*

Super  merci

### 3/5 — Decent but needs work

*2026-07-03, version 4.5.0*

I mostly access the app to pay our bill and I find the payment screen inflexible. The fields are small and I cannot scroll so I can the field I’m typing into while typing. It’s a bit awkward.
Otherwise the app functions okay.

### 3/5 — Manque le service cellulaire

*2026-07-02, version 4.4.0*

J'aurais cru que l'application aurait inclu dans la section "mes services" tous les services, mais non. pour accéder à son compte cell, c'est une page web avec un code de connexion qui n'est pas le même que pour entrer sur cette application...Si tous les autres fournisseurs sont capables de mettre tous les produits ensemble, pourquoi pas Cogeco? C'est un peu déplaisant d'aller ailleurs 🙃

### 1/5 — Inefficace

*2026-05-22, version 4.4.0*

Je tente de charger l’application Cogeco mon compte, 23 minute de délai et au lieu de diminuer le temps s’accroît. Ça ne fonctionne vraiment pas .

### 1/5 — Horrible app

*2026-05-05, version 4.3.0*

Not sure why but bell has the same app. Makes you wonder who ripped off who. Good luck logging in. The app will regularly forget your password and when you try to reset it both the apps website and cogecos actual website will redirect you to a broken web page. Customers support is a joke and your better off talking to a rock because you will be disconnected from the phone as it’s not designed to talk to an actual person they want you do do that online through a stupid chat bot. If the wifi wasnt so cheap this company should be run into the ground. I dare you to click the app support feature I bet you it will go to another broken error 404 page. Thanks cogeco for making yet another garbage product.

### 5/5 — Amazing

*2026-05-03, version 4.3.0*

Service

### 5/5 — Good service

*2026-04-18, version 4.3.0*

Need to add two additional channels

### 2/5 — Not flexible

*2026-03-27*

This app feels like it was not customer tested. When I go in to pay my bill the keyboard overlays on top of where the data needs to be entered. I cannot scroll the main screen up nor can I adjust the keyboard. This is not ideal functionality.  The input details need to scroll up to adjust for the keyboard.

### 4/5 — Keyboard things

*2026-03-27, version 4.3.0*

Get with the times and change the keyboard layout so when the section only requires numbers, the keyboard only shows a number pad. Other then that, it works!

### 1/5 — Can’t use for Cogeco Mobile

*2026-03-25*

Can’t use to login cogeco mobile since there is no username (only email) associated with the account

## Frequently asked questions about Cogeco My Account

### What can I do with the Cogeco My Account app?

The app allows you to pay your bills with ease, manage your account in one place, and access the support you need. You can also track your internet usage in real-time.

### How can I get support through the app?

You can access support through various methods including FAQs, live chat with a local Cogeco rep from 9 am to 8 pm daily, or in-app calls.

### Is the Cogeco My Account app free to use?

Yes, the app is available for free download and use. There are no in-app purchases or ads mentioned.

### What are the system requirements for the Cogeco My Account app?

The app has been optimized for iOS 14 and above. Ensure your device meets these requirements for the best experience.

### How do I track my internet usage?

The app provides a feature to track your internet usage in real-time. This allows you to monitor your data consumption directly from your device.

## Version history (last 5 releases)

### 4.5.0 — 2026-07-02

Our team fixed a couple of bugs and made other changes to improve your experience.

### 4.4.0 — 2026-05-13

Our team fixed a couple of bugs and made other changes to improve your experience.

### 4.3.0 — 2026-03-19

Our team updated the app to improve your experience.

### 4.2.0 — 2026-02-23

Our team fixed a couple of bugs and made other changes to improve your experience.

### 4.1.0 — 2025-12-10

Our team fixed a couple of bugs and made other changes to improve your experience.

## Apps similar to Cogeco My Account

| App | Rating | Price | Category |
| --- | --- | --- | --- |
| [My TELUS](https://appshunter.io/ios/app/my-telus/id543953973) | 4.0 (245) | Free | Utilities |
| [Mobicité](https://appshunter.io/ios/app/mobicite/id6743771920) | 4.7 (558) | Free | Utilities |
| [Cogeco Wi-Fi](https://appshunter.io/ios/app/cogeco-wi-fi/id1534018397) | 3.8 (58) | Free | Utilities |
| [Hydro-Québec](https://appshunter.io/ios/app/hydro-quebec/id1045080947) | 4.6 (7) | Free | Utilities |
| [Freedom Mobile My Account](https://appshunter.io/ios/app/freedom-mobile-my-account/id891807900) | 1.9 (18) | Free | Utilities |
| [Virgin Plus My Account](https://appshunter.io/ios/app/virgin-plus-my-account/id853116586) | 4.5 (3,618) | Free | Utilities |

## More apps by Cogeco Connexion

- [Cogeco TiVo](https://appshunter.io/ios/app/cogeco-tivo/id929721572)
- [Cogeco EPICO](https://appshunter.io/ios/app/cogeco-epico/id1469716584)
- [Cogeco Security](https://appshunter.io/ios/app/cogeco-security/id6449042376)

All apps by Cogeco Connexion: https://appshunter.io/developer/1753296044

## Related topics

[cogeco connexion](https://appshunter.io/ios/topics/cogeco-connexion) · [cogeco my account](https://appshunter.io/ios/topics/cogeco-my-account) · [coserv](https://appshunter.io/ios/topics/coserv)

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-28.*