# Cogeco Security — user reviews

> 5 indexed App Store user reviews of Cogeco Security by Cogeco Connexion, rated 4.35/5 from 217 ratings.

- Source: https://appshunter.io/ios/app/cogeco-security/id6449042376/reviews
- App overview in markdown: https://appshunter.io/ios/app/cogeco-security/id6449042376.md

## Most critical reviews (5 lowest-rated)

### 1/5 — Not Intuitive

*2025-11-12*

It is not clear how to put this to use on an iPhone. No clear instructions. Just takes you in circles. Frustrating and a waste of time.

**Developer response:** Hi, David! If this article doesn't answer your questions, https://support.cogeco.ca/hc/en-ca/sections/360012112513-Cogeco-Security , please contact us directly for support on any of our available social network options! We are available M-F 830 am to 5 pm and ready to help! Please visit https://www.cogeco.ca/en/socialmedia for more info. Thank you! - Sandra Cogeco

### 1/5 — Ben voyons don!!

*2023-10-28*

COGECO,

Pourquoi faire ça facile lorsque tu peux rendre ça difficile… Bravo vous avez réussit…
J'ai même pas été capable d'installer la protection sur mon IPAD…
C'est moi ou bien c'est trop difficile à installer!

Vous avez oublié à qui vs vs adressez.

**Developer response:** Si vous avez des difficultés à installer l'application, il faudrait rejoindre notre équipe technique directement pour de l'assistance. Vous pouvez les rejoindre ici: https://www.cogeco.ca/fr/soutien
Thierry - Cogeco

### 1/5 — As usual Cogeco failed to make installation easy.

*2023-09-22*

Very complicated for ios devices. Have to go back and forth between app store and Cogeco link. 
Still does not work!!!

**Developer response:** Hi! We updated the app since your review was posted. The switching issues you seemed to have should have been resolved. If some tech support is still needed, you can reach us by chat here: https://bit.ly/34EGBzJ
Thierry - Cogeco

### 1/5 — Crashes

*2023-09-21*

Ios17, iphone xs

**Developer response:** Hi! We updated the app since your review was posted, which should have fixed the crashing issues. If you want, you can reach us by chat here: https://bit.ly/34EGBzJ
Thierry - Cogeco

### 2/5 — Poorly planned launch

*2023-09-15*

Product not working as expected on IOS devices.

VPN and Password Manager not available yet, only Safe Browsing according to Cogeco tech support

**Developer response:** Hi. Thanks for the feedback. These features are now available. Please update / re-install the app and let us know if you continue to experience any issues. Thank You! - Steven Cogeco

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-02.*