# Cogeco Wi-Fi — user reviews > 101 indexed App Store user reviews of Cogeco Wi by Plume Design, Inc., rated 3.80/5 from 58 ratings. - Source: https://appshunter.io/ios/app/cogeco-wi-fi/id1534018397/reviews - App overview in markdown: https://appshunter.io/ios/app/cogeco-wi-fi/id1534018397.md - Rating breakdown: 5★ 32 · 4★ 8 · 3★ 5 · 2★ 1 · 1★ 12 ## What do users think of Cogeco Wi? Overall sentiment: negative **Pros** - 🛡️ Parental controls and safety features available - 🔧 Basic WiFi management (SSID and password changes) - 📱 Mobile app convenience for quick adjustments **Cons** - 🐛 Persistent login errors and authentication failures - 🔐 Forced app requirement instead of web interface access - ❌ Missing advanced router features (bridge mode, band steering, DMZ, channel selection) - 🚫 Inability to split 2.4GHz and 5GHz networks - ⚠️ Frequent unexpected error messages - 🔄 Constant forced logouts and session timeouts - 📵 App crashes and freezes on login screen - 🚷 Limited functionality compared to previous web interface - 🔒 Invasive device tracking and monitoring - ⛔ Blocks legitimate websites and services - 🔌 Requires pod rental for full feature access - ❓ Missing advertised features (Guard feature not found) - 🌐 Poor customer support responsiveness **Commonly reported bugs** - Login fails with 'error try again in a few seconds' message - App stuck on loading screen after sign-in attempt - Requires password reset every login attempt - Session randomly logs out users - Error 404 customer account not found on cloud - App freezes on white screen after clicking login - Broken support link redirects to 403 error page - Internet pause/unpause feature fails with unexpected error between multiple users - App won't update for some users - Devices remain frozen after update even when unlocked in app - App incompatible with iPad despite working on phone - Blocks access to Google services and Paramount Plus on Firestick **Most requested features** - Restore full web interface for modem management - Add bridge mode configuration option - Enable 2.4GHz and 5GHz network splitting - Include advanced settings (band steering, DMZ, channel selection) - Add scheduled modem restart functionality - Implement local network access without internet blocking - Allow device positioning and pod management - Support multiple user management without conflicts - Remove requirement for pod rental to access basic features ## Newest reviews (20 of 101) ### 1/5 — Awful. *2026-03-08* The Cogeco Wi-Fi app is completely useless. It constantly fails to load or connect, and there’s no way to manage my Wi-Fi through a browser like any other router. This should never be locked to a single broken app, users need control over their own network. Extremely frustrating and unacceptable. **Developer response:** Hello! That shouldn't be happening and we'd like to help and troubleshoot any issues you're having. Please connect with us directly on any of our social platforms, M-F 830 am to 5 pm. For more info, please visit https://www.cogeco.ca/en/socialmedia . Thank you! - Sandra Cogeco ### 1/5 — App is Trash *2026-03-07* App will not allow login, reads “Login Failure” despite using the Same MyAccount credentials. Having an app to control my Modem is the dumbest thing in the world. **Developer response:** Hi, there! We'll be glad to help and troubleshoot any issues you're having, so please connect with us directly for support! Our team is available on most socials and ready to help. :) https://www.cogeco.ca/en/socialmedia . Thank you! - Sandra Cogeco ### 1/5 — Why can’t I use a webpage? *2026-02-07* This is the dumbest thing having a mobile app to try and do anything with the router. You should just be able to login on a website to adjust things like every single other company out there. **Developer response:** We value and appreciate your feedback, Lucas. Thank you! Connect with us directly, on any of our supported social platforms, and we will see if other modem options are available for your package. Please visit https://www.cogeco.ca/en/socialmedia for more details . Thank you! - Sandra Cogeco ### 1/5 — Another app I shouldn’t need *2026-01-30* I shouldn’t have to have an app to change my SSID and password. There doesn’t have to be an app for everything. **Developer response:** Hello! We appreciate your feedback. Thank you! If you require assistance, please connect with us directly on any of our social support platforms: https://www.cogeco.ca/en/socialmedia . Thank you! - Sandra Cogeco ### 1/5 — Can’t Log In *2025-12-27* Ap won’t even let me log in. Garbage. **Developer response:** Hi, there! Please reach out to us directly for support, on any of our social media support platforms: https://www.cogeco.ca/en/socialmedia . Thank you! - Sandra Cogeco ### 1/5 — Erreur de connexion *2025-12-08* L’application me dit sans cesse « Erreur de connexion, veuillez ressayer plus tard » **Developer response:** Si vous avez des difficultés à vous connecter, ou si vous avez des erreurs de connexion, vous pouvez nous rejoindre au 1-800-665-3131 ou en clavardage ici: https://www.cogeco.ca/fr/soutien Thierry - Cogeco ### 1/5 — Going to leave Cogeco *2025-12-07* No longer able to manage my modem on the web and router but given a garbage app that does NOT work or give the full flexibility to control the home network. Who signed off on such a terrible application and removing access to basic home network management? **Developer response:** Hi, there! We'll be glad to help, if this concern hasn't been addressed yet, so please connect with us directly for support! We are available M-F 830 am to 5 pm on most social platforms, so please visit https://www.cogeco.ca/en/socialmedia for a list of options. Thank you! - Sandra Cogeco ### 1/5 — Awful and unnecessary *2025-11-29* Cogeco removed the ability to configure my wifi on the modem and is forcing us to use the half baked app. The app keeps logging me out - who are you protecting me from on my own phone? Why is the login failing so often? I’m already logged into my modem, let me change what I need!!! **Developer response:** Hi, there! We'd like to help with any issues you're having with the app, so please reach out to us directly for support! We are available M-F 830 am to 5 pm, on most major social channels: https://www.cogeco.ca/en/socialmedia . Thank you! - Sandra Cogeco ### 1/5 — Keeps saying error try again in a couple seconds *2025-11-29, version 3.141.5* Downloaded the my account app and it worked fine but this app, nope! Keeps saying error try again in a few seconds. Why? ### 1/5 — Cogeco *2025-11-25, version 3.141.5* Cogeco wi-fi pods have problems issues I hate Cogeco internet it’s the worst company.. ### 1/5 — Julien *2025-11-18, version 3.141.5* Impossible de se connecter! ### 1/5 — Truly terrible and ridiculous *2025-11-15* Remember the days when the technology in your home was YOURS and could be managed locally? Cogeco doesn’t give a damn and forces you to rely on a cloud service to manage your HOME network. Want to place your modem in bridge mode?- NOPE! You MUST call Cogeco to do it for you! Want to monitor the devices on your network through the web interface?- NOPE, download our buggy and broken and locked down React app to do so! What’s the point of even having a web interface when 90% of the features have been removed from it? The moment that Cogeco brings back a functional web interface is the day this app gets something other than a 1 star rating- but as per usual with greedy conglomerates, things will never get better. Truly abysmal- do better. **Developer response:** Hi, there! We may have an alternate solution for you, so please connect with us directly for support! We are available through most social platforms, M-F 830 am to 5 pm. Please visit https://www.cogeco.ca/en/socialmedia for more info. Thank you! - Sandra Cogeco ### 1/5 — Won’t let me sign in *2025-11-09, version 3.141.5* Just switched back to Cogeco and am unable to log into this app. Keeps saying error try again in a few seconds. Looking at previous reviews this seems to be a regularly occurring problem. It things like this that make me switch back to Bell as soon as they offer a promotion ### 1/5 — Worthless garbage *2025-11-07, version 3.141.5* Doesn’t help me with internet issues, stopped giving me notifications, and then signed me out and won’t help me sign back in. At this point if I wasn’t getting my account paid for I’d leave so fast it’d twist the ceos b@lls off ### 1/5 — Ça ne marche toujours jamais pas *2025-10-29, version 3.141.5* J’ai beau essayer ça me dis toujours qu’une erreur est survenue et de ressayer plus tard ### 1/5 — Fix sign in. *2025-10-20, version 3.141.5* Keep saying error when trying to sign in ### 1/5 — Accès refusé *2025-10-20, version 3.141.5* Tout en ayant mes informations personnelles pour l’accès, l’appli dit sans cesse qu’il y a une erreur est de réessayer dans quelques secondes. ### 1/5 — Fonctionne pas *2025-10-14, version 3.141.5* L’acces mais sans cesse refusé et dit réessayer dans quelques secondes et toujours rien fonctionne ### 1/5 — Brutal *2025-09-18, version 3.141.5* Can’t log in. Constant error. Only way to log in is to recreate a new password every time. Also, the “Guard” feature described on Cogecos website is nowhere to be found. Update: received a lovely email telling me whom to contact for help. I tried and after a while the help agent said “hold one sec” and disappeared. I returned back to the person who tried to help and they said “oh so-and-so will be online shortly to help you”. Haven’t heard back since. Comical. ### 1/5 — Makes you reset the password every time you try to log on. *2025-09-11, version 3.141.5* Makes you reset the password every time you try to log on. ## Most critical reviews (10 lowest-rated) ### 1/5 — Unable to sign in *2026-06-30, version 3.141.5* Can’t sign into app despite being able to sign into my account on a desktop which encourages me to use the app…. ### 1/5 — Horrible App *2026-06-30, version 3.141.5* You need this app to make changes on a specific Router Model. However you cannot set up an account on this app if you don’t also have Cogeco services of some time. This is the absolute worst interface to have to use to do something as simple as changing a WiFi password. ### 1/5 — Terrible *2026-06-08* Won’t ever let me log in. **Developer response:** Hi, there! If you still experience troubles after reviewing this article, https://bit.ly/4nUlNaM , please connect with us directly in DM on any of our supported social platforms! For more info, please visit https://www.cogeco.ca/en/socialmedia . Thank you. - Sandra Cogeco ### 1/5 — App qui ne fonctionne pas *2026-05-30* J’ai beau essayer , changer le mot de passe. Impossible de se connecter. L’ancienne application fonctionnait beaucoup mieux! Décevant! **Developer response:** Si vous avez toujours des difficultés avec l'application, vous pouvez rejoindre notre équipe technique au 1-800-665-3131 ou en clavardage ici: https://www.cogeco.ca/fr/soutien Thierry - Cogeco ### 1/5 — Wanted to access modem *2026-05-11* I downloaded this app thinking I could check the status of my Cogeco modem. The app wants to set up the modem’s wifi - which is not what I want. **Developer response:** Hello! We'd like to help and troubleshoot this issue further, so please connect with us directly on any of our social platforms! For all the details, please visit https://www.cogeco.ca/en/socialmedia . Thank you! - Sandra Cogeco ### 1/5 — Not helpful *2026-05-10* I logged in but my network is not available to manage, **Developer response:** Hi, there! We'd like to help and troubleshoot this further, so please connect with us directly in DM on any of our supported social platforms. For more info, please visit https://www.cogeco.ca/en/socialmedia . Thank you! - Sandra Cogeco ### 1/5 — Horrible app *2026-05-05* Not sure why but bell has the same app. Makes you wonder who ripped off who. Good luck logging in. The app will regularly forget your password and when you try to reset it both the apps website and cogecos actual website will redirect you to a broken web page. Customers support is a joke and your better off talking to a rock because you will be disconnected from the phone as it’s not designed to talk to an actual person they want you do do that online through a stupid chat bot. If the wifi wasnt so cheap this company should be run into the ground. I dare you to click the app support feature I bet you it will go to another broken error 404 page. Thanks cogeco for making yet another garbage product. **Developer response:** Hi, there! We'd like to help and address these concerns, so please connect with us directly in DM on any of our social platforms. For more info on this, please visit https://www.cogeco.ca/en/socialmedia . Thank you! - Sandra Cogeco ### 1/5 — Garbage *2026-05-04* App does not work. Nobody can help or knows why it does not work **Developer response:** Hi, there! We'd like to help and work to resolve this problem for you, so please connect with us directly on any of our supported social platforms! For more info, please visit https://www.cogeco.ca/en/socialmedia . Thank you! - Sandra Cogeco ### 1/5 — Giving error *2026-03-23* I’m trying to sign into this app but it’s keeps giving error to try again late , could you please fix it **Developer response:** Hi, there! We'd like to learn more about the error you're receiving, so please connect with us directly in DM for support and troubleshooting, on any of our supported social platforms: https://www.cogeco.ca/en/socialmedia . Thank you! - Sandra Cogeco ### 1/5 — Should not need an app *2026-03-09* Modem settings must be configurable from the web interface, definitely not from an app that users do not need **Developer response:** We appreciate your feedback, Pierre! Should you need assistance with the app, please connect with us directly on any of our social platforms: https://www.cogeco.ca/en/socialmedia . Thank you! - Sandra Cogeco ## Most praised reviews (9 highest-rated) ### 5/5 — Suggestions *2025-05-13, version 3.141.5* Ça serait bien d’ajouter une fonction de redémarrage programmé du modem avec choix du jour et heure précise dans l’application. Sinon super application ### 5/5 — Word awesome on phone not iPad though *2024-01-10, version 2.85* Just like the subject says ### 4/5 — (Re-reviewed) Does what it needs too. *2024-08-27, version 3.123.2* Old: Can't login. Just says there's an error and to try again in a few seconds. Literally useless app. Tried it on four different devices, all the same outcome. It's actually infuriating. Update: Got in contact with Cogeco support. Was a pleasant experience. Got everything straightened out. App has lots of options for safety and other things. ### 3/5 — Fix internet pause bug *2025-08-31, version 3.141.5* Fix the bug in your internet management app. Use Case: 2 parents have the app installed on their own phone with same login credentials. As Parent 1, navigate to “People” and pause the internet for a “People” group. As Parent 2, log in and try to un-pause. App reports unexpected error message. Expected behaviour is that each user should be able to pause and unpause groups, regardless of who originated the pause. Fix the broken link on the app download page (Apple) where if the user clicks “support”, they are taken to a 403 page ### 3/5 — Was great until update *2024-01-20, version 3.123.2* Parents controls were good until recent update. now all devices that had internet frozen overnight while update happened any access internet even though I have unlocked them in the app. 3 calls to tech support over 3 days and no one has any insight other than for me to unlock things in the app… ### 2/5 — Useless *2024-10-19* I find the app useless and u helpful. My pods occasionally do not provide internet access to my laptop. I have zero control from this app to grant access. It’s a hit and miss. Can’t position pods, rename all the capabilities from the original app are gone to this rock of an app ### 2/5 — Won’t Let Me Log In *2024-05-09, version 3.123.2* The app worked well before but now it won’t let me login. I enter the correct username and password and it hangs then crashes back to the login screen. ### 2/5 — Won’t update *2024-01-02, version 2.85* App won’t update for me ### 2/5 — Not reliable *2023-12-30, version 2.85* Fast internet but not reliable. Needs to be reset once a month. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-25.*